Shumaker Roofing Company

8 of the 11 one and two-star reviews we hold, most recent first.

• 2 out of 5Rick Cronkite6 months ago

  We had been using Shumaker Roofing for many years and were very satisfied with their work. We had them install Certainteed 30 year shingles on the back half our our roof in 2004. In 2020 (16 years later), a Shumaker salesman quoting replacement of the front half of the roof told us we should consider replacing the shingles on the back half of the roof due to wear. After we pointed out that they were installed by Shumaker and were supposed to last 30 years, Shumaker contacted the manufacturer who sent a rep and told us they looked OK. In 2023 we had another contractor do some work that included gutter and drip edge, noted the back roof needed replacement soon. Contacted Shumaker again, asked for inspection and recommendation. Some workers from Shumaker came out and did some minor repairs, but would not tell me if the back roof needed to be replaced. I called Shumaker multiple times leaving messages, but they never returned my calls. I never did get an answer as to if they thought the back side roof needed replacement. Totally ghosted me. I tried to be patient with them, but in the end I feel that the shingles should have been replaced under warrantee in 2020. Bottom line, they do great work, but don't expect any support with warrantee issues.

  Reply from the business

  Rick, thank you for trusting us for many years and I’m very sorry for the frustration and poor communication you experienced regarding your warranty concern. We regret that we did not provide a clear answer after the 2020 visit and that your calls were not returned. This is not the level of service we expect to provide; we will escalate your file to our Warranty Manager and have a senior estimator review the situation so we can reach a fair resolution. Please contact our warranty department using the phone or email on your original paperwork or the contact form on our website so we can reopen your file immediately.

• 1 out of 5JamesEdited a year ago

  Started out good. A little touch and go with communication. Promises made that wasn't honored. My fault for not having it in the contract about Cody covering some of the plywood. Text message isn't contract. Communication dropped off there at the complete end. The outside of the roof looks spectacular. Cody contacted me to take aerial photos of their work on there site and of course apologize for the lack of communication example family problems. Okay no problem. So that got me thinking I really never looked up at the attic at the underside. I was surprised to be able to see blue underlay from gaps being left. Sent pictures got a response back that I would be contacted by him and the president of company. Three days later no call no response. So I send a message stating that I need to be contacted about this work. If not I'll be contacting a lawyer and of course the BBB and go through the other steps that are afford to me including bringing another contractor down and insurance company to assess the gaps and whatever else they may have missed. So after receiving the conference call. The president started it out informing me that the roof was okay and so forth. I cut him off and told him that I'm not one of them customers that are picking there work apart but even I know there's not supposed to be gaps in plywood. He said his work is impeccable. they have all these photos showing they did a good job. From the outside! He started getting testy and raising his voice. In which I informed him look I'm not one of your employees you won't be speaking to in that tone. His response was who's raising their voice now. Then he tried to blame it on the A-frame of the house and that it was built incorrectly. Of course this is the first time ever hearing about this you would think to mention it while they were doing the job. So now we have another inspector coming down to give another estimate about the work that was done or missed. Contacted the insurance company to have them co

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Jen2 years ago

  My experience started out pleasant. I was working with Bethany who was knowledgeable and professional. She spent a lot of time working with my insurance to get my roof replacement covered. I was denied. Sometime after that, there must have been a staffing conflict as she no longer works for the company. Sadly, nobody from Shumaker picked up where she left off. They never contacted me to continue working with me. I have since gone with another company, who got my roof covered through insurance with just one additional submission. I guess Shumaker Roofing didn't want my business.

  Reply from the business

  We're really sorry to hear about your experience, Jen. It's regrettable that there was a gap in the communication and we completely understand your frustration. We appreciate your feedback and will work on improving our communication and customer service processes.

• 1 out of 5Travis2 years ago

  They came out to do an estimate for a barn roof. After a week I had to call and was told the quote was still being worked on. After another week we decided to go with another contractor who quoted us the same day and scheduled the work to be done in a reasonable timeframe. Shumaker has still never sent me a quote. If you didn't want to do the work just tell me, instead of making me delay giving the project to a company who would do it.

• 1 out of 5Dan High4 years ago

  I received a knock on the door from Ethan who was accompanied by a trainee on her first day at Shumaker. Ethan proceeded to inform me that because of a wind storm in April that there was the possibility that my roof was damaged and that he and his trainee would inspect the roof at no charge. I said that I wasn't aware of any damage but agreed to let them inspect the roof free of charge. After the inspection I was informed that there was indeed extensive wind damage to my roof and that it should be replaced. He proceeded to open a claim with my insurance company and returned to the roof to mark the areas that were wind damaged with white chalk and take some pictures. After scheduling an appointment with my insurance company adjuster to evaluate the claim I contacted Ethan to provide him with the appointment date and time. He thanked me and informed me that he would be at the property an hour before the adjuster and would handle the claim directly with the adjuster. On the day of the scheduled visit Ethan did not show and did not answer his phone. I called the Shumaker office and asked them to find out what happened. I did not hear from anyone until the adjuster had come, inspected my roof and was walking back to his truck. At that time Ethan called to apologize for not being there. I informed him that the adjuster was denying the claim because there was no evidence of extensive wind damage other than a piece of loose siding and 1 creased shingle. To say the least I was embarrassed to have the adjuster explain to me that some companies will falsely claim wind damage when there is none. I should have known better as I am a licensed home inspector and have seen thousands of roofs. What Ethan called wind damage was simply a result of the age of the roof. I should have trusted my instincts but was swayed by your company's reviews and your inspector's "sales pitch". I would give you zero stars if I could and ethically, your company should be ashamed of itself for promo

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Patrick Smith4 years ago

  Scheduled an appointment. They failed to show, spamed my inbox with junk, asked me to take the pictures they need to do. Cherry on top was a 10 min wait to get a hold of person to remove me from their system.

• 1 out of 5Robert Maxwell4 years ago

  I had a leak in my roof and called on 9/23. They set up an appointment to review and estimate the job on 9/27 at 2PM. At 3:15 no one had showed up so I called to figure out what was going on. The associate told me that they were going to contact the technician and get back to me. By 4:00, I had not heard back so I tried again and got the same response. At 4:45 I tried once more and they told me they would try to get me an answer by the end of the day - nothing. The next morning I called as soon as the business opened. They apologized and told me the manager would call me back ASAP. I never received a call from the manager or anyone else. They never came out to estimate the job and never contacted me again. I presume that they are very busy and don't want to take on repairing a roof which is their choice to make. The professional thing to do is to be honest with potential customers and tell them you aren't going to do the job, not set up a time to estimate the job and then ignore them.

  Reply from the business

  Dear Mr. Maxwell,We "dropped the ball". I am sorry that we didn't handle your needs. We had to close for two weeks due to covid illnesses in our office. Not an excuse, just an explanation. Because we let you down, we would be happy to perform Roof Tuneup and gutter cleaning free of charge for you. If interest, please call me at 240-357-7498 to schedule. Again, we are sorry for letting you down and any inconvenience this may have called. Sincerely, Bob Schisler Owner

• 1 out of 5Richard Gove4 years ago

  Had an appointment for an estimate, but they never showed, called or emailed. Guess I won't be using them.

  Reply from the business

  Dear Mr. Gove, I apologize for missing our apt. That is unacceptable. Our office was closed for almost two weeks and lines got crossed between the answering service we used and our staff. Not an excuse but an explanation. We hope you found someone to serve your needs. To help make up for this, please call me at 2403577498 to discuss if we can be of any service to you. We would be more than happy to offer you a gutter cleaning and/or roof tuneup at no charge to help makeup for our error. Sincerely, Bob Schisler

• kind staff23
• insurance claim assistance17
• estimate13
• passionate staff4
• siding inspection3
• drone inspection3
• quick installation3
• attic inspection3
• thoughtful crew2
• no pressure sales2

14 more of the 303 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Fred Boward2 months ago

  Shumaker Roofing replaced my roof approximately 2 years ago. The communication was perfect, I knew what they were doing and when. When the job was completed I was extremely happy with it. A few weeks after, they came back to check the roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Fred, thank you for the kind review and for trusting Shumaker Roofing with your roof replacement. We're pleased our communication and workmanship met your expectations and that our follow-up visit showed our commitment to quality and integrity. We appreciate you highlighting the cleanup and quick work, and we’re grateful for your recommendation. If you need anything in the future please feel free to contact us.

• 5 out of 5Lucenda3 months ago

  After having roof damage from winter storms Don Stillwagon came out and inspected in great detail. Together Tyler Schisler and Don gave me several estimates. I decided whole roof replacement. He walked me through everything in detail. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Lucenda, for the wonderful review. We're thrilled Don and Tyler provided clear guidance and that our roofing crew performed efficiently and left everything clean. I’ll be sure to pass your kind words along to Don, Tyler, and the crew. We appreciate your recommendation and are here if you need anything in the future.

• 5 out of 5Brennan Welty3 months ago

  Don Stillwagon was the project manager for my roof in Waynesboro. I can't say enough good things. The communication was great, and his crew's craftsmanship was excellent. Most of all though, Don was patient and understanding. The job took twice as long as he was expecting, but he showed no signs of frustration and was more than fair on the price. If you need a roof done around Waynesboro, Don is your guy.

  Reply from the business

  Thank you, Brennan, we really appreciate you taking the time to share your experience. We're thrilled Don and his crew provided excellent communication, craftsmanship, and fair pricing, and that Don's patience made the extended timeline easier to manage. We'll be sure to pass along your kind words to Don and the team. If anyone in Waynesboro needs a roof, your recommendation means a lot.

• 5 out of 5Robert Zirlin3 months ago

  Outstanding contractor. Excellent communication, quality, attention to detail, and customer service. Great team. Highly recommended.

  Reply from the business

  Robert, thank you for the fantastic review and recommendation. We’re thrilled our team’s communication, quality, and attention to detail met your expectations. We appreciate your trust and look forward to working with you again.

• 5 out of 5Charles Smith4 months ago

  The Shumaker crew did a wonderful job and meticulously cleaned up the jobs items. Kudos to Victor for his diligent work in helping us getting the insurance to pay for this new roof, and his constant diligent making this experience a easy.

  Reply from the business

  Thank you, Charles — we’re thrilled Victor and the Shumaker crew made the roofing process smooth and thorough. We’ll pass your kudos along to Victor for his diligence with the insurance coordination and cleanup. We appreciate you trusting us with your home and your kind review. If you need anything in the future, please reach out.

• 5 out of 5Donna Schemm6 months ago

  I had an excellent experience with Shumaker Roofing Co. from start to finish. The team was professional, responsive, friendly, incredibly knowledgeable, and they truly went above and beyond to ensure everything was done to the highest standard and to make sure we understood the process every step of the way. What stood out most was outstanding communication and quick response times. Don was with us every step of the way. Since our repair was wrapping up right before Christmas, he made sure to put us in the great care of Tyler (the owner of the company) to be available for us while he was traveling to his family for the holidays. As a customer care representative myself, I found the experience top notch and the entire process stress-free, seamless, and enjoyable, which is rare to find. I’m extremely happy with the results and would highly recommend Shumaker Roofing Co. to anyone looking for roof repair/replacement. I wouldn’t hesitate to work with them again on other projects like my gutter and window replacements.

  Reply from the business

  Thank you, Donna, for the fantastic review and for trusting Shumaker Roofing Co. with your project. We’re thrilled Don, Tyler, and the team provided professional, responsive service and clear communication that made the process stress-free. We greatly appreciate your recommendation and are so glad you’re happy with the results. We look forward to assisting with your gutter and window replacements or any future projects, so please reach out when you’re ready.

• 5 out of 5Karoline Anders7 months ago

  We just had a total roof replacement by Shumaker. They were much more detailed in their evaluation of our roofing needs than other bidders and included more work for the price. Their workmanship was excellent with a very hard-working crew who even worked until dark one night in a race against the weather. We are very happy with the result.

  Reply from the business

  Thank you for your wonderful review, Karoline! We’re thrilled to hear that you were satisfied with our detailed evaluation and the quality of our workmanship. Our team takes great pride in their work, and it’s great to know that their dedication made a difference for you. We appreciate your recognition and are delighted that you’re happy with your new roof!

• 5 out of 5Jeremy Wilt8 months ago

  This is the third time I’ve used Shumaker and they’re hands-down one of the best companies I’ve ever worked with. We had a tree fall on our roof and they were really easy to work with and very fast with completing the work. We also had a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your glowing review, Jeremy! We're thrilled to hear that your experiences with Shumaker have consistently met your expectations. It's great to know that Jon's communication and support made a positive impact on your projects. We appreciate your trust in us and are excited to assist you again in the future. Your recommendation means a lot to us!

• 5 out of 5Zachary Eichelberger8 months ago

  Very credible and professional group that got the job done quickly and correctly without any issues. Prepped the site correctly and left the job done clean without any mess. Scheduling and communication was a breeze. Don Stillwagon and his crew finished the job amazingly within a day

  Reply from the business

  Thank you for your outstanding review, Zachary! We're thrilled to hear that you found our team credible and professional. It's great to know that the site preparation and cleanup met your expectations, as we strive to maintain a high standard. We're also pleased that scheduling and communication were seamless for you. Your feedback motivates us to continue delivering excellent service!

• 5 out of 5Mike Kearney8 months ago

  From my initial phone call until the roof replacement was complete, the personnel I dealt with were very professional and helpful. Victor helped us through the annoying and very slow insurance process. Definitely a great experience. I highly recommend this company.

  Reply from the business

  We appreciate your positive feedback and are thrilled to hear about your great experience with our team. It's wonderful to know that Victor was able to assist you throughout the insurance process. Your recommendation means a lot to us, and we're glad we could meet your expectations during your roof replacement. Thank you for choosing us!

• 5 out of 5Chris Ho11 months ago

  Had them come out for a quote on our townhouse. A gentleman named Victor had come out to take a look. He was very thorough and knowledgeable, and explained everything he saw to me. He went into detail about everything he saw in the attic as well. Great experience, highly recommend!!

  Reply from the business

  Thank you for your fantastic review! We're thrilled to hear that Victor provided such a thorough and knowledgeable service during his visit. Your recommendation means a lot to us, and we’re glad you had a great experience. We look forward to assisting you again in the future!

• 5 out of 5Dennis Wooftera year ago

  Total roof replacement completed on time and on budget. Staff was very responsive at every step. My inspection and resulting estimate was much more detailed than other bidders. I highly recommend them.

  Reply from the business

  Dennis, we absolutely loved working with you and we truly thank you for your trust in us for your roof replacement project. You are fabulous and we kindly thank you for your 5 star review!

• 5 out of 5gerald massiea year ago

  It was a pleasure to engage with Shumaker's assessment, sales, installation, and customer service teams. All staff were extremely knowledgeable and patient with all the customer questions, leaving no questions unanswered. Glad to refer this company to anyone in the market needing a recommendation for a top-notch roofing company Sincerely, Gerald B Massie

  Reply from the business

  Gerald, we are so happy to hear that you had a pleasant experience with us during your roof replacement and we sincerely appreciate your recommendation. You were a dream to work with and we are so happy that we met your standards. Thank you so much for the kind review!

• 5 out of 5Neil Kallgrena year ago

  Fast, courteous, and professional. I submitted a inquiry for a quote and was called to schedule an appointment moments later. The whole process was smooth and pain free on my end. I would definitely recommend them and will be looking to them for any work in the future. I have had both my roof and gutters replaced by Shumaker Roofing Co.

  Reply from the business

  Thank you so much for your kind review, Neil! We are thrilled to have been able to assist you. Thank you so much for choosing us for your roofing services!

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