DC Generals

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5ji hao6 months ago

  They don't stand by their work never responded

  Reply from the business

  Sorry Mr. Hao. We don't have any record of you in our system or any messages recieved from you.

• 1 out of 5M8 months ago

  Contacted them to relook at roof since painters discover 2nd floor leaks and no responses

• 1 out of 5Umcpgrad Terps8 months ago

  Contacted them unable to reach any of them

• 1 out of 5Dee Aye-DeeEdited 10 months ago

  Update 3years later: THESE PEOPLE HAVE HORRIBLE CUSTOMER SERVICE. They will lie on you and your name. They are disrespectful and very rude too. The first guy I met with came into my home and stated that if I allowed them to advertise in my yard and write a great review that they’d help cover my deductible. They also have my account labeled in their system and “not paid” when the person who was the supervisor at that time and worked for THEM is the cause for that not me. They advertised their company in my yard even before they began working on my roof. Then when it came time to do the roof they “found other issues” trying to get more money. Told me to file an additional claim with my home owners insurance and it got denied and I was warned that I would be found uninsurable if they paid that claim. So they then tried to get me to pay for the “new found issues” which were bs. I’ve since called twice and immediately they walk up and said “it’s not our problem” then catch attitude when you insist that they should still check it out. Just horrible customer service all around. Choose someone better to give your money to instead of these scammers.

• 1 out of 5jose vila year ago

  Horrible experience with this Co. I have contacted the office for somebody to come by to inspect my roof which was replaced by DC Generals about 4 years. There is a damp odor on a corner of the garage every time it rains as well as in one …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Brian3 years ago

  Unfortunately not a good experience at all. All ready to have this company put on a new roof based off a neighbor's review, money ready to go, and 2 months later *still* don't even have an estimate. Originally called them on February 7th of this year - had to follow-up twice to get a call back and follow-up. Last time I heard from them was a month ago. Not going to chase them a 3rd time.

• 1 out of 5Deanna Thomas4 years ago

  After Nic and his boss came to my home to give me second opinion on my the possibility of me having roof damage. Which was causing my ceiling damage. I was told but him what his professional opinion was and that was the cause of my ceiling …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Randall Grove5 years ago

  Someone walking around the neighborhood knocked on our door and wanted to set up an inspection of our roof and said they were in the area and inspecting other roofs on various days. My wife was skeptical, but I thought what would it hurt for them to look and give us an idea. Upon inspection, it was noted that more than 60 instances of hail and wind damage were found. I was told by Morgan that this would easily be a claim for insurance and she saw no reason why it wouldn't be approved. She called my insurance agency and set up a claim with them. When the insurance adjuster came out with their roofer, the only thing that was found was damage to the ridge vent. To make a long story short, it has been an uphill battle with insurance to cancel the claim and payment without knowing if my rates would go up. I would have not filed a claim for slight damage to a ridge vent. I was told of 60 instances or more of damage to my roof which then the adjuster did not find. I don't understand how 60 goes for one person, but nothing to another person. The adjuster was told by DC Generals that the roofer who "found the damage" was a newer employee. Regardless, now I have a claim on my insurance that was not necessary. I won't be using DC Generals when I have my roof replaced in the next year or so!

  Reply from the business

  Randall, we certainly understand your frustration, and own this completely. As professionals known for storm damage expertise, we take this seriously and are very disappointed (and have taken steps to prevent this from happening again). We … More

• roof replacement29
• easy process9
• estimate8
• kind staff5
• water damage repair3
• garage floor coating2
• fast scheduling2
• quick installation2
• ceiling repair2
• drywall repair2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Debbie Fishera year ago

  Great job very pleased with job so far

• 5 out of 5Tonya Mclane2 years ago

  Impeccable service and quality! They helped me get my roof for $500- the deductible for my insurance, upgraded my shingles to Architectural shingles, and installed a free new sunroof when light debris from the old wood fell from the old sunroof and they didn’t like it’s integrity! Clean up was outstanding. Refreshing to find a company with this type of honesty and intergrity!

• 5 out of 5Charly Brandt3 years ago

  They installed my roof quickly and professionally.Theybalso made some repairs to my ceiling.When I had an issue with the drywall finishing they sent another guy out who fixed it perfectly.Nonfuss.Theyvwere friendly and cooperative …

  Google cut this review short. The full text is on their Google profile.

• 3 out of 5Amy Ramsey3 years ago

  Overall, we had a decent experience with DC Generals. The job was scheduled and completed in a timely manner. The crew was polite and easy to talk to. Our roof looked great right after it was completed, but after a few weeks we noticed some …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Lynn Mayers3 years ago

  Initially I was hesitant about dealing with a company that was based in another state. I checked them out and everything seemed good. So, I went for it. They were awesome! My roof looks beautiful. The whole roof had to be replaced. They …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jeff Cossman3 years ago

  DC generals did a beautiful job renewing our garage floor. It still looks like new and has held up well. They are very professional and easy to work with.

• 5 out of 5Kevin Lewis3 years ago

  Well done roof and timely service

• 5 out of 5Lynda PejicEdited 3 years ago

  We have been VERY pleased with DC General professional TEAM. the team kept to the schedule and actually completed early. The estimate was VERY close to the final invoice amount. I do not recall the percentage but something like 1% [maybe …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Erica Ayerdiz3 years ago

  This is a great company, very professional and work was done well. They made it an easy process from beginning to end.

• 5 out of 5Eddy Reynolds3 years ago

  Their garage floor crew did an excellent job. Took care of some huge cracks, and the . Polyurea/polyaspartic (sp?) coating is simply amazingly durable. Engine lift and metal wheeled floor jack don’t mark it at all. Gas, oil, etc no effect whatsoever. Floor is still perfect and looks new 1 year later, and yes they did it in January! Salesman was wonderful to deal with, as was the install crew. I’m used to doing everything myself, they were not a cheap way to go, but you definitely get your moneys worth. Highly recommend.

• 5 out of 5Stephanie Willim-Ostmann3 years ago

  DC Generals provided a stunning, solid epoxy in our two car garage townhome. They allowed us to mix in some glow in the dark flakes with our color selection and the results were magic. My husband loves that the floor glows when the lights are out. They sprayed up along the poured concrete knee wall and on our wooden steps making for a professional, polished and seamless look. Happy husband!

• 1 out of 5Radhika Manikumar5 years ago

  Door to door sales person did not wear a mask or stay physically distanced when she came to our door to discuss the services they offer. Need to take safety precautions seriously during the pandemic.

• 5 out of 5Konnie T.6 years ago

  DC Generals did a wonderful job throughout our entire roof replacement process! Chris, our representative for the company, helped me work with my home insurance company after my initial claim was denied. Because of his help, the insurance actually reversed their decision and gave us partial payment towards the claim! Getting a quote and scheduling the work was very easy and fast. The roof crew was incredibly professional and did a very good job from start to finish. We also had severe water and mold damage on the inside of our home. The inside crew did a great job fixing the drywall and were even able to match my wall paint perfectly! Thank you to Chris and DC Generals for all of your help.I would highly recommend this company for any roofing/home repair needs.

  Reply from the business

  Konnie, we're SO glad we could help! Thanks for sharing your experience. :)

• 5 out of 5Pam Smith6 years ago

  We have had the most amazing, wonderful experience using DC Generals to replace our roof due to wind storm damage. From the company representative, Tammi Harmon, to the work crews, we were impressed with their level of professionalism, yet friendly. All questions were answered, alleviating any worries. The work crews were on time, hard working, thorough about everything, especially cleanup. Definitely highly recommend them 100%. You will not be disappointed!

  Reply from the business

  Pam, this made our day! Thanks so much for trusting us with your project and sharing your experience. :)