RoofSmart LLC

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Paul Emmert6 months ago

  Trying to schedule an initial appointment is an exercise in futility - asking customers to stay at home between 7 am and 3 pm means carving out most of the day. This company apparently believes it’s ok to inconvenience prospective clients beyond a reasonable time frame when many of us have responsibilities outside the home. Not a great way to acquire customers.

  Reply from the business

  Mr Emmet, We apologize that it is an inconvenience for you the way we do our appointment windows. RoofSmart LLC comes well recommended with decades of service and 100s of Five Star reviews. We work in window of time, as all contractors do. We always offer to call when we are on our way. Also we let you know that if you want to call in the morning of the appointment that we are able to narrow it down more. We also will note a client's requests and try to accommodate when we can, however because we never know how long we will be at each stop it is difficult to guarantee smaller window. There are reason for that and to be honest has never been an issue with our clients. Most people understand and are appreciative of our process and the high level of service we provide.

• 1 out of 5Tom Gibsona year ago

  Is supervisor parked in my yard and was extremely rude to me. Pictures but the owner called me a liar. Is this a company you really want to do business with???

  Reply from the business

  Tom. We are truly sorry to hear about your experience from when we were working on your neighbors property. We will address this matter with our team to ensure it is resolved. We will make sure when working on your neighbors property in the future we park in the appropriate spot. Please reach out to us directly if you would like to discuss this further.

• 1 out of 5Alexandria Lee Thomas5 years ago

  I did not like this company it cost me $1,000 and I felt the young people they said didn't know what they were doing I thought the roof was not that great and That Was only 2 years and I just got it redone and the person now did a fabulous job and it cost me less less than half the money now my left like it's supposed to

  Reply from the business

  Ms Thomas I am truly sorry you feel the way you do. We have been in business for many years and do quality work. We are one of the few companies that have a quality control person that inspects the work we do. That's why we have so many 5 star ratings. Our staff is seasoned and certified and I would put them up against any of our competition. Our quality control person met with you a few times. He is in his upper 40's and has decades of experience. I guess this is young to some. He met with you once when you thought our tradesman put things on your roof which turned out to be sewer pipes and vent that were put there when the house was built and then another time when you thought cobwebs in your house were the coatings seeping through the roofing material, plywood and drywall, and yet another time when you thought your car, which was parked across the street from your house had coating on it which turned out to be bird droppings. We did a evaluation more recent and the roof still looked very good except some foot prints from some AC work that was done. You denied any one was on the roof even though it was very evident. With this being said the foot prints are not an issue and the roof coatings were still in good condition. As with everyone we work with, we email you before and after pictures and you could clearly see the quality of the work which you commented on. You were upset that we emailed them to you instead of having them printed and actually put in the mail. We did charge you $985 that was for two coats on your roof, with a 4 year no leak warranty. Which is now voided since someone else has worked on it. Just the coating and materials for your roof are over $500 that does not include the labor, workers comp, liability insurance, auto insurance, gas, truck maintenance, office staff wages, evaluators wages, quality control person, phones, internet, advertising and more. Our prices are very reasonable. If you are using a company that does not carry insur

• 1 out of 5Nick BEdited 6 years ago

  No attention to detail. Also had to call back for leak on covered patio and did a terrible repair around my chimney. It still leaks. Just because it’s on top of my house doesn’t mean it shouldn’t look good. When a contractor is hired, it should look like a professional did the work not a d.i.y.

  Reply from the business

  Nick, We appreciate the feedback, however we are not finding where we did work at RoofSmart for a Nick B. I am sorry to hear you are still having issues with your roof. We have never not resolve an issue with a client. We are one of the few companies that don't charge upfront, because we want you to be happy before you pay us. If you are still having a leak in the area we worked on and it is a roof issue, please call our office 797-5656 and we will resolve it.

• 1 out of 5Ashley Towne7 years ago

  They sent someone out to check my roof 3 weeks ago and said everything was fine and today another contractor had a look at it and found a major problem within 5 minutes. Mold, rotted plywood, cracked tiles. He was able to stick his tape measure in 12 inches all the way to the ceiling below within minutes. The plywood just crumbled. How could such a major issue be missed. We will never use this company or recommend them again.

  Reply from the business

  We were called to look at this roof for the purpose of finding a hole that mice were getting into the roof through. Our estimator spoke with Ms. Towne while he was at this residence and was told that prior to our arrival for this evaluation Ms. Towne had installed screens at the t-top vents and since doing this she had not had any further issues with the mice. We were never told there was a leak nor to look for a leak. There must have been a leak for there to be mold and rotted wood. Our estimator did not see any cracked tile. Unless we are told there is a leak we do not remove tile to look at the underlayment because doing so can actually cause damage to the roof system. It is unfortunate Ms. Towne feels we did not evaluate this roof correctly. We evaluated this roof in late 2017 and at that time there was also no mention of a leak.

• 1 out of 5george abdelmessieh7 years ago

  Unprofessional behavior! Left a huge mess in my front yard, back yard, my neighbor’s yard and driveway with sharp debris!!! I would not recommend them!!!

  Reply from the business

  I am sorry, I cannot find where we worked on someones home with your name. If you could call us and let us know your address and problem we would certainly take care of it!

• 1 out of 5Angela M9 years ago

  We had used Roof Smart a few years ago to do a partial roof repair. Unfortunately we were not in town when the work was done. Didn't realize they missed a hole at least the size of a basketball while they were up there. Fast forward to a couple weeks ago where we were once again in need of some repair work. Got a few bids. Roof Smart's Estimator, upon our request for a 'guesstimate', said the bid could be $2,000 - $5,000. We were more than shocked when the bid came in at over $9,000. And in addition we were told we'd have to hire someone else to take down our 75' long gutter along the patio then pay to have it put back up after the roof repairs were done. That additional bid was $900 so were were looking at a $10,000 expense. We ended up going with a different roofing company who were recommended by realtor friends, were very honest, didn't require the gutters be removed, found the basketball size hole in the garage roof, & their bid came in a lot lower. This is Day #3 of the repair job & we were thrilled the job could be done before the monsoon hit. You're better off contacting DJ Roofing. Roof Smart seems unethethical suggesting more work than needed to be done just to jack up their bid.

  Reply from the business

  We appreciate your comments. The estimate was done as stated on the contract per the homeowners request not our evaluation. We try to give homeowners an estimate for what is requested. Our estimators are not paid on commission. They get paid the same whether it is a $100 repair or a $10,000 repair. The estimate was based on what the estimator felt the homeowner wanted done. If he misunderstood than we do apologize. Yes we did request that gutters be removed prior to our work, as the gutters were screwed into the flashing. We are not gutter contractors, so we refer that to a contractor that is licensed to do that work. Roofing Contractors prices can very based on the scope of the work. The things that can differ are the quality of the material, business models, and how the workers are paid. (are they paid as employees, are they paid piece work, are they paid as sub-contractors, are they paid cash under the table) We pay our workers as employees, which is the highest cost, but it is legal. We do not pay them differently trying to get out of paying overtime, taxes and worker's comp.

• 2 out of 5Jeff Lindborg9 years ago

  My agent called them for an estimate for some roof repair for a leak on a new rental we purchased here in town (we own several, roofers are not unknown to us). They generated the usual “you need two coats of high quality elastic polymer paint” estimate I’ve seen a dozen times. Not what we needed. So I called again and stressed there was a known leak in the roof and I wanted to meet them there to talk about it and show them where the problem was. Arranged a time, I showed up – waited half an hour – called and was told he “might” be there in 2 more hours. Hello? They offered to setup another super convenient four hour window later in the week and I invited them to never hear from me again. If you’re a professional that expects professional contractors to be able to handle scheduling at a more granular level than half a day, keep looking.

  Reply from the business

  First let us say we appreciate Mr. Lindborg's input and apologize for his distress. We have very precise practices in our business model that are all there for good reasons. When someone calls us to evaluate a roof, that is what we do. If we are asked to address certain issue(s), that is what we do. In this case Mr. Lindborgs realtor asked us to do an evaluation of the triplex and that is what we did. There was no mention of a leak. We do evaluations every day where there is nothing that is needed to be done on the roof. We do not set up appointments; our evaluators look at 12 roofs a day each. Some evaluations take 10 minutes, some take 1-1/2 hours. They do not know how long each will take until they arrive on site. That is why appointments do not work in our business and we give windows of time. Mr. Lindborg was given a window of 2 hours when he called and we told him we would give him a call 30 minutes prior to our arrival. The reason companies give windows of time like the electric company, the gas company, the cable companies, the satellite companies, the phone company and yes contractors is because of the unknown as to how long each stop will take. Again we appreciate Mr. Lindborgs input and do realize we may not be a match for everyone.

• inspection30
• quality control12
• courteous staff8
• on time6
• flat roof painting5
• no upselling4
• ethical work4
• detailed estimate3
• tile roof repair2
• friendly roofers2

14 more of the 174 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mary ReesEdited 2 weeks ago

  Always so professional! Roofsmart does a lot of work for our property owners and they are on time and do quality work.

  Reply from the business

  Mary Thanks so much for the review and kind words. We appreciate all the business you send our way. Our team is committed to providing the highest level of service to your clients. We very greatful for our business relationship. Thanks again

• 5 out of 5Ro MEdited 3 weeks ago

  Complete roof redone, shingles replaced with excellence! These are the experts in roofing, excellent service! Thanks.

  Reply from the business

  Thank you so much for the wonderful review! We take great pride in providing excellent service, and it's fantastic to hear that reflected in your experience. If you ever need us again, don't hesitate to reach out!

• 5 out of 5Liz Zaleskia month ago

  I’m learning to have the roof checked before monsoon hits here. Inspection was thorough and found a few small areas needing repair. Inspector sent photos. Repairs scheduled within days and completed quickly, more photos. Efficient, courteous and professional.

  Reply from the business

  "We truly appreciate your feedback! Pre-monsoon inspections are always a good idea. It was a pleasure working with you to get those repairs handled quickly and efficiently. We believe showing our work through photos is the best way to earn trust, so we're thrilled you found that helpful. Stay safe this monsoon season, and thank you for choosing us!"

• 5 out of 5Carole Carlmana month ago

  You should be asking how did the service guys do? Yes they work for you, they need $$ recognition, they do the work. They were very polite, diligent in their job, cleaned up after themselves.

  Reply from the business

  "Thank you for the fantastic feedback! We completely agree that our field teams deserve the credit—they are the backbone of our company. We will make sure this review is shared directly with your service team so they get the recognition they earned. Thank you for taking the time to highlight their hard work!"

• 5 out of 5Sandra Wetterstrom2 months ago

  A huge thank you to Roof Smart staff. They were extremely knowledgeable, helpful, thorough, timely. Donna was great to deal with re: scheduling and so helpful answering my many questions. Ricky helped me clearly understand the work they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience with our team. Donna will be delighted to know her help with scheduling and answering your questions made a difference, and we will be sure to pass along your kind words to Rick as well. Providing clear communication, professional photos, and timely service is exactly what we strive for. Thank you for choosing RoofSmart!

• 5 out of 5Diana Rahn2 months ago

  I have used Roofsavers for many years and been very happy with their work and services.

  Reply from the business

  Hi Diana, thank you so much for your loyalty over the years! It has been an absolute pleasure serving you and taking care of your roof. We truly appreciate your continued trust in the RoofSmart team, and we look forward to helping you keep your roof in great shape for many more years to come!

• 5 out of 5Kevin Goldi3 months ago

  The staff is excellent, thorough, and honest with their recommendations. I give them an A+ for the work they have done for me. Thank You

  Reply from the business

  Thank you so much for the A+ review! We're thrilled to hear that you appreciated our staff's honesty and thoroughness. It was a pleasure working with you, and we’re always here whenever you need us!

• 5 out of 5Craig EarlsEdited 3 months ago

  Fastest most convenient way to take care of my roof. Their annual reminder email helps a lot to remember to get this scheduled.

  Reply from the business

  Thank you for the positive feedback, Craig! We're glad to hear that you found our service fast and convenient. Your suggestion about an annual subscription is greatly appreciated, and we'll take it into consideration for the future. If you need anything else, feel free to reach out!

• 5 out of 5John Wilkinson3 months ago

  RS was very responsible & great with their bid. Final job was A-#1. I'll definitely use them again and I highly recommend their work.

  Reply from the business

  Thank you so much for the 5-star review! We’re thrilled to hear you’re happy with the final result. It was a pleasure working on your project, and we take great pride in being reliable and delivering A-#1 quality work. We truly appreciate the recommendation and look forward to working with you again in the future

• 5 out of 5Rick Mandel4 months ago

  Timely , efficient, their work is durable

  Reply from the business

  "Thanks for the 5-star review, Mr Mandel! We’re glad we could get the job done quickly and to your satisfaction. Quality and efficiency are our top priorities!"

• 5 out of 5Norm Shotwell4 months ago

  Roof Smart staff were professional but pleasant both at the roof review stage and in performing the required repairs.

  Reply from the business

  Thank you so much for the kind words! We’re thrilled to hear that our team was both professional and pleasant to work with from the initial review through to the final repairs. We take great pride in our customer service, and we’ll be sure to share your feedback with the crew. Thanks for choosing RoofSmart!

• 5 out of 5Mary Travis4 months ago

  Excellent in all respects. Thank you.

  Reply from the business

  "Hi Mary, thank you for the wonderful review! Our entire team works hard to provide a top-notch experience, and hearing that we succeeded 'in all respects' is the best motivation we could ask for. Thanks again for your business and being a client!"

• 4 out of 5Ken Floerchinger5 months ago

  Courteous in a citizen

  Reply from the business

  Hi Ken Thanks for the review! We appreciate your business!

• 5 out of 5Brian Emma5 months ago

  work was performed on time and as quoted

  Reply from the business

  "Hi Brian, thank you so much for the 5-star review! We take great pride in ensuring our work is performed on time and as quoted, so it’s wonderful to hear that we met your expectations. We truly appreciate your business and look forward to working with you again in the future! — RoofSmart LLC

Incompatible shinglesAug 7, 2026

• Licensed

  “… Certified, Licensed, Bonded, & Insured Our team holds all…”

• Warranty offered

  “…Types Resources Reviews Blog Employment Warranty Transfer Get Started Services Termite…”

• States a founding year

  “…Tucson Roof Contractor Since 2008 | RoofSmart Request Inspection  Free…”

• Free estimates

  “…2008 | RoofSmart Request Inspection  Free Inspection 520-797-5656 Employment Application…”

Their site also states: insured, bonded.