RoofPRO

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Kelly Beana year ago

  Very unprofessional, will never use them. Due to their laziness my insurance denied the roof claim. They did not help me through the process at all, I was talked to like I was an idiot. I received no estimate, no follow up and I had to contact the main line twice because the insurance claim specialist would not return my calls or my texts. VERY DISAPPOINTED. ALSO WANTED TO ADD THAT THE GUY REFUSED TO BE HERE FOR THE INSURANCE INSPECTION. AGAIN thank you so much for helping me have my claim DENIED.

  Reply from the business

  Kelly, We are sorry to hear that you were disappointed with your experience. At RoofPRO, we take all feedback seriously and strive to improve wherever possible. After inspecting your roof, our estimator did not find storm-related damage that warranted an insurance claim. Our responsibility is to report our findings honestly, and while we understand that the claim denial can be frustrating, the final decision lies with your insurance company. We sincerely regret any frustration caused by our communication. We will be addressing this internally to ensure a better customer experience moving forward. Please feel free to reach out if you would like to discuss this further.

• 1 out of 5Frankie Orange2 years ago

  I had my roof inspected by Abe late Nov 2023. Was pointed out some repairs but not full roof replacement. They did the repairs & we had them add gutter guards. Had Wilbur from mgmt come back out Dec 22, 2023 to inspect the work. Wilbur then points out the roof needs to be replaced even after the repairs. I say ok let’s get it scheduled. I follow up with Wilbur Jan 5, 2024 & he tells me he actually just ordered the eagle view for measurements. Never heard from Wilbur or RoofPro again until I received a review request today & welcoming me to the family.

  Reply from the business

  As the VP & Client Relations Director for RoofPRO, I'm reaching out in response to your recent feedback. Your review from February 17, 2024, caught our attention, and I'm genuinely sorry for any inconvenience or frustration you've experienced. Upon thorough investigation into your project, it's evident that there was a breakdown in communication on our end, resulting in the promised proposal not being sent out as expected. I take full responsibility for this oversight and extend my sincerest apologies. It's our priority to ensure a seamless experience for all our clients, and regrettably, we fell short of that commitment in your case. At RoofPRO, we pride ourselves on delivering a top-notch service from beginning to end. Clearly, we failed to meet this standard with you. While I understand there are no excuses for our misstep, I believe a conversation would be beneficial in shedding light on how this occurred and how we can make it right. As soon as we became aware of the issue, we took immediate action and sent the proposal for your review and consideration. However, I acknowledge that the delay may have understandably caused you to reconsider moving forward with us for your roofing needs. Should you ever reconsider, please know that we're dedicated to standing behind our work and ensuring your satisfaction. Thank you for considering RoofPRO, and I'd appreciate the opportunity to further discuss your concerns and provide additional clarification.

• 1 out of 5Joe Soto3 years ago

  RoofPRO contractors smashed into the rear of my Toyota Tacoma on April 24, 2023 and did not report it to my homeowner's association. Instead, they threw the truck debris into the bed. I filed a police report.

  Reply from the business

  Hi Joe, We are unaware of any situation like this occurring, and have no record of doing work with you; but if you can please call us, I would absolutely like to make this right if our team did anything to your vehicle. This is the first we’ve heard of this since we don’t have any record of you contacting us either. We take what you are saying very seriously. Feel free to call or email our office ASAP so we can connect with you and look into things. Our office number is 410-766-3776 (410-ROOF-PRO) and our email address is office@roofproMD.com

• 1 out of 5Mia Cameron4 years ago

  Horrible! They charged us 4k and guaranteed the service would solve the issue. Shortly after the repair the issue was back. They didn't even bother to match the new shingles to what was already there so the patch job is glaringly obvious. Their guy they sent claimed there was a bunch of "new" damage which if true, should have been caught when they initially went up there. I believe they caused more damage accidentally or purposely, when they were on my roof. I HIGHLY RECOMMEND getting a cheap drone and taking pictures of your roof before letting them up there!

  Reply from the business

  Hello, we take negative reviews very seriously and respond promptly to make things right. Unfortunately, we aren’t able to find you in our system by your profile name or job description. We would love to talk. Please call 410-766-3776, M-F 8am-4pm. Ask for Drew

• 1 out of 5ray miller5 years ago

  We asked for a roof over the existing one. I was told it needed to be taken down to the wood because of the wild rafter (I fixed the wild rafter). Then 24 sheets of wood had been replaced. Everytime I would ask about the wood they always …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Mr. Miller, We appreciate the feedback you have left us in regards to your experience with RoofPRO. Per our contract together we performed our obligations. As a factory-trained installer, we maintain that we performed the project to the highest industry standards and common practices, meeting or exceeding the manufacturer's requirements. You hired us because you believed that we would deliver the greatest value for your investment, and that's just what we did. Roofing is only as good as the wood roof sheathing it is attached to. Therefore in order to meet the manufacturer's strict requirements and ensure a full warranty, a project like this requires that we inspect and replace any wood roof sheathing that we don't believe will last the lifespan of the roofing we are installing. You hired us to provide you with a long-lasting final product. No one can know the full extent of how much wood will have to be replaced until the old roofing is removed. We did take time to explain this to you before the job started, and the cost was agreed upon upfront in writing before the work began. We stand behind our work 100% and provided you with pictures demonstrating why we had to replace the wood and also direct answers for all of your questions. Even the owner personally invited you to meet with him in person or over Zoom to review the pictures and help you feel more confident about the necessity of replacing the wood that was needed. You rejected this invitation, declaring that your mind was already made up.  Quite frankly we were surprised, most homeowners are glad when we remove all the damaged, delaminated, improperly installed, or somehow compromised roof components during the project. They understand that it helps their home have better structural integrity.  We are confident in the scope of the work that we performed, and as such, we invited you to meet with us on 7/9/2021 to open up the roof and demonstrate the necessity of the portion of the roof with the overlay

• 1 out of 5Austin Song5 years ago

  Customer service was good at first but I told the contractor that I will go with a different company. Then he told me that its "Not smart.". I understand you need customer but do you really need to talk like that to a customer? I have been …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Austin, I talked to Robb, it’s never our intention to be rude, I do apologize. You are absolutely capable of making the best decision for your project. He was trying to communicate that he could get you a better deal by working with your insurance company. When he was communicating this it came out in a curt way, which I can understand would not be pleasant. It is never our intention to be rude or disrespectful.

• 1 out of 5s zeller7 years ago

  Called them for an estimate, was first scheduled for a 2 ppm appointment, then they called and said they needed to move it up to 12:30 which I said OK, came home early so I could be there 12:30 came and went and around 1 I called to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We do apologize for the delay in getting you the proposal, and our scheduling mix-up. That was completely our mistake, and we're sorry for your frustration! Our service experience is a big part of the value we offer, making this a disappointing start for us as well as you. If you're willing, we’d still like to offer you a proposal and will try to contact you shortly.

• 1 out of 5jon brager7 years ago

  I called as soon as they opened on a Monday and asked if I could get a appointment for the same day please. In stead of saying "I can try please let me call you back with an answer". I got the FAST "NO". Bad customer service in my opinion. Crazy part is I got 3 different companys to come out today!!

  Reply from the business

  We've noted your comments about your recent phone call with our team member. It's regrettable that you're disappointed with our customer service. Unfortunately it's rare to be able to schedule a same-day estimate throughout the industry. While you haven't contracted our services, we wanted to respectfully reply in hopes that you would be able to find another contractor able to meet your needs within your time frame.

• polite staff19
• siding18
• skylight replacement10
• professional estimator10
• storm damage repair5
• thorough estimate4
• photo updates3
• fast roof repairs2
• shingle matching2
• plywood replacement2

14 more of the 217 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Donna Harrell3 weeks ago

  My roof hadn't been replaced since 1999. Some of the wood planks were rotten and needed to be replaced and some of the wood had gaps between them, so plywood sheets needed to be installed to add the architectural shingles. Great discount price for purchase of additional material. I wasn't able to be at home the entire time, but I received lots of pics to include me in the job. Prep and clean up was good. Even with the weather of 90 degrees plus the Team was professional, and knowledgeable. A great customer service experience from beginning to completion. Mr. Tim, Mr. Bradley, Mr. John, and the rest of the RoofPRO Team was truly a blessing!

  Reply from the business

  Donna, thank you for the kind words. We’re glad our team’s professionalism and roofing know-how made the whole process smooth, made you feel included, and gave you a great customer service experience.

• 5 out of 5Susanne Smythea month ago

  Daniel was very friendly, informative and extremely polite. 5 stars service.

  Reply from the business

  Thank you, Susanne—I'm thrilled to hear Daniel was friendly, informative, and so polite. We really appreciate the 5-star review and we’re glad you felt taken care of.

• 5 out of 5L Hughesa month ago

  RoofPro is an excellent company. I called then to repaint leak discussed in my patio that was leaking onto my bedroom ceiling. They immediately placed me on their schedule. RoofPro is responsive and professional. The work was well done and efficient. Will was a great project manager. I highly recommend their services.

  Reply from the business

  Hughes, thank you for the kind words and for choosing RoofPRO. I’m glad we could get you scheduled quickly, track down the patio leak, and get everything handled efficiently, and I’ll be sure to pass your compliments along to Will. We really appreciate the recommendation.

• 5 out of 5Michael SmithEdited a month ago

  TJ Ritchie was very professional and helpful, would definitely recommend again. The workers did a great job and received pictures of all before and after work.

  Reply from the business

  Hi Michael, Thank you for the 5-star review! Happy to hear you had a positive experience. Cheers!

• 5 out of 5Rudolph Palmer2 months ago

  I've had two experiences with RoofPRO, LLC and neither one could have been better. My most recent experience involved repairing a leaking slate roof on a 100 year old house that has been in the family for over sixty years. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Rudolph, thank you for the kind words and for trusting RoofPRO again! Especially with a 100-year-old slate roof that means so much to your family. I’m glad Wilbur and John could get you a reasonable price and a repair you feel confident will hold up, and that the step-by-step photos and slate matching made the whole process clear and seamless. We really appreciate the recommendation.

• 5 out of 5Katie Mason2 months ago

  I've used roof pro three times now for different issues. Each time they have done a beautiful job. They are efficient, and fair- priced.

  Reply from the business

  Thanks, Katie, really glad you’ve trusted RoofPRO a few times and that each job turned out beautifully. We appreciate you calling out our efficiency and fair pricing, and we’re here anytime you need us.

• 5 out of 5Jerry Greeff2 months ago

  Arrived on time Quickly analyzed the issue and determined no work needed to be done

  Reply from the business

  Jerry, thanks for the great review. I’m glad our team showed up on time, took a quick look, and could confirm everything was fine with no repairs needed. Appreciate you choosing RoofPRO.

• 5 out of 5Kathy L.2 months ago

  We had wind damage to our garage roofs, and reached out to 3 companies. RoofPro's offer far surpassed the other 2, and we decided to engage them. Initially, Jim P., the adjuster, worked with us to meet our insurance requirements. The proposal was clear and easy to understand. Once everything was approved, the PM, Wayne E., arranged a start date. The crew showed up on time, they were very respectful of property, and upon completion, cleaned up all material - not a trace was left. We fully expected the roof repairs to take several days, they were done in 3 hours! And their work was impeccable. I recommend you engage RoofPro first if you need roof repairs. We are extremely satisfied with their service.

  Reply from the business

  Kathy, thank you for choosing RoofPRO and for sharing the details of your experience. I’m glad Jim helped meet your insurance requirements, the proposal was easy to follow, and Wayne and the crew delivered a fast, respectful, clean job with repairs completed in just a few hours. We really appreciate the recommendation and are grateful you’re extremely satisfied with the results.

• 5 out of 5Elizabeth ClevelandEdited 2 months ago

  Individualized care in meeting needs in aging cedar structure. Beautiful job! Wonderful team! Will, John and team were exemplary. Will have them back.

  Reply from the business

  Thank you, Elizabeth! Really appreciate the kind words. I’m glad our team could give your aging cedar structure the individualized care it needed, and it means a lot to hear you’re happy with how it turned out.

• 5 out of 5Lisa White3 months ago

  This is an awesome company! Every step was an excellent experience. My first contact was with Will, who came to my home to review my issue (soffit & Fascia damage). He was very knowledgeable and easy to talk to. He recommended ways to avoid …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Lisa, thank you for the amazing review. I'm really glad Will, John, and Oscar made the whole process easy, honest, and faster than you expected. It means a lot to hear you appreciated the fair estimate, the one-day quality work, and how well the crew cleaned up afterward.

• 5 out of 5James Goldsmith4 months ago

  The RoofPro team was extremely professional from start to finish. I would highly recommend them to a friend. They arrived on time, worked efficiently, and completed the project within a day. Their work and clean up was superb. The only way you would know they were on your property is that you have a beautiful, new roof!

  Reply from the business

  James, thank you for the recommendation and for highlighting how professional the team was from start to finish. We’re glad we could arrive on time, work efficiently, finish in a day, and leave everything clean while delivering a roof you’re proud of.

• 5 out of 5Courtney Davis4 months ago

  Jim and Ken were the ultimate professionals! Thank you so much for keeping us informed and allowing this project to complete satisfactorily!

  Reply from the business

  Thank you, Courtney—Jim and Ken will really appreciate hearing that. We’re glad they kept you informed throughout the process and that everything wrapped up the way you hoped.

• 5 out of 5Russell Holbrook6 months ago

  Great work! We interviewed multiple roofers. Jim Para was great to work with. Helped work with us through a lot of details and changes. Found what we were looking for in porch railings to match style of house. When interviewing roofers …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Russell, thank you for taking the time to share this—I'm really glad Jim and the crew could help you work through all the details and changes, and even track down porch railings that fit your home’s style. We appreciate your kind words about the team’s work ethic and quality, and we’re happy everything from the roof and siding to the porch repairs turned out looking great.

• 5 out of 5Shirlann Shifflett7 months ago

  Excellent and fast responses to my questions and concerns. Staff was professional. Communication was easy with email an phone.

  Reply from the business

  Thank you so much for your kind words, Shirlann! I'm thrilled to hear that our responsiveness and professionalism stood out to you, and that our communication methods made the process smooth and easy. Your satisfaction is important to us, and we're glad we could meet your expectations.

A small roof problem can turn into a big mess fast. 🏠 This week we wrapped up a Roof Repair in Odenton where the shingles and decking needed attention. If you’re in Baltimore or Annapolis and you’ve noticed water spots, missing shingles, or soft areas on the roof, it may be time for Roof Leak Repair before the next storm rolls through. As a local Roofing Company, RoofPRO focuses on finding the real cause, not just patching the surface. · • Roof repair services for leaks, flashing, and damaged shingles • Emergency roof repair when weather hits at the worst time • Honest guidance if Roof Replacement is the smarter long-term fix Need a Roofing Contractor you can count on? Schedule an inspection with RoofPRO and let’s get your roof back in shape. 🛠️19 hours agoLearn more

• Licensed

  “…in Maryland 20+ Years in Maryland Licensed & Insured A+ BBB Rated and Mfr…”

• License number shown

  “…300 #1005, Columbia, MD 21045 MHIC License #89605 DC License #410525000191 © Copyright…”

• Insured

  “…20+ Years in Maryland Licensed & Insured A+ BBB Rated and Mfr Certified Call…”

• Warranty offered

  “…Repair Sun Tunnels Solar Panels About Warranty Financing Certifications Our Work…”

• Financing available

  “…Free Roofing Quote Exterior Services Financing Options RoofPRO Blog Warranty Coverage…”

• 24/7 emergency call-out

  “…The RoofPro Emergency Service Crew can help! READ MORE Expert…”

• Mentions the BBB

  “…Contractor A+ BBB rating (Better Business Bureau) Free No Pressure, or Obligation…”

Their site also states: states years in business, free estimates.