Roof Stepper

The only one or two-star review we hold for Roof Stepper.

• 1 out of 5CAMERON NELLA3 months ago

  Absolutely terrible experience. The company lacked professionalism from start to finish. They missed multiple scheduled start dates without notice. When they finally began work, it seemed rushed and careless. They used what looked like …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Cameron, We take feedback like this very seriously, but after carefully reviewing our records, we’re unable to find any project, contract, or communication associated with your name. Your description also does not match our scheduling process, installation standards, or material specifications on any project we’ve completed. With over 105 five-star reviews and a consistent track record over the past several years, we pride ourselves on clear communication, high-quality materials, and standing behind our work. Claims involving leaks or structural concerns are something we address immediately, and we have no record of any unresolved issue of this nature. If you believe this review has been posted in error or under a different name, we encourage you to contact us directly at (984)-274-5170 so we can investigate and resolve any legitimate concerns right away. Otherwise, we respectfully ask that this review be removed, as it does not appear to reflect an actual customer experience with our company.

• roof replacement38
• thorough inspection14
• leak repair14
• insurance claim assistance11
• personable staff10
• quick repair5
• hail damage inspection3
• photo updates3
• flashing repair2
• shingle repair2

14 more of the 116 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Janet Jackson3 days ago

  A wonderful experience from beginning to end. Houston was very responsive and kept me informed with pictures and explanations. The crew were extremely hard working and the finished product is beautiful. Highly recommended for all things roof.

• 5 out of 5Donna Rowea month ago

  Houston went above and beyond to help me understand issues I was having with my roof. He examines the roof thoroughly and explained each issue. At the end of the inspection, rather than sell me a new roof like two other roofers, he …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ya month ago

  Houston at Roof Stepper was a meticulous, thorough and kindhearted professional.

• 5 out of 5Berker Zohrea month ago

  They have replaced my whole roof and I am very happy with the results. They are very responsive, quick and responsive. They are also very good priced. I appreciate the care I recieved from this company.

• 5 out of 5Jennifer Garnera month ago

  Houston and his team did some repairs that came up on a home inspection report and went above and beyond to do the job right. Communication was top notch and they were able to come in a timely manner before we closed. The pricing was honest and fair. We will definitely keep them in mind for future projects.

• 5 out of 5Saigon Paula month ago

  Repaired roof, Through and did good work. Kept me informed as work was being completed.

• 5 out of 5Doug Parsons2 months ago

  Houston and his Roof Stepper crew really deserve 6 Stars for the exemplary job they did for us. His fast and efficient communication, his impressively organized team of professionals and the clarity of detail every step of the way were all …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Andrea2 months ago

  We had an outstanding experience with Roof Steppers. What was impressive was their commitment to advocating on our behalf with the insurance company. Although a certain degree of the claim was denied they spoke with them on several …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Andrea! Thank you for your kind words and for trusting Roof Steppers with your project. We always strive to advocate for our customers and ensure they receive the best possible outcome. It was a pleasure working with you, and we’re grateful for your recommendation. Thank you for choosing Roof Steppers!

• 5 out of 5M A G2 months ago

  Our experience with Houston and Roof Stepper was amazing from start to finish. Roof Stepper replaced our entire roof along with two skylights and did a terrific job! Houston and his crew go above and beyond. Houston is a hardworking, patient, and respectful person. He explained every aspect to be sure that we understood the process and were all on the same page. He is very thorough and competent. He provided multiple pictures before the roof was replaced to show us issues that needed to be addressed, and provided pictures all during the replacement to show us the progress that was being done. We absolutely recommend Roof Stepper.

• 5 out of 5Hemang PathakEdited 3 months ago

  Houston installed metal roof on our house. The products used were very high quality with great precision on every aspect of the installation. All without cutting corners. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Hemang! Thank you for such a thoughtful and detailed review! We truly appreciate you recognizing our commitment to quality, communication, and attention to detail throughout your metal roof installation. It was our pleasure to work with you, and we’re grateful for the trust you placed in us. Thank you for highlighting the efforts of our crew and the care taken to protect both your home and your neighborhood. We sincerely appreciate your recommendation and are always here if you need anything in the future!

• 5 out of 5Nicole Cole3 months ago

  I'm so pleased with the phenomenal work done by Houston Colson and his team with Roofstepper after they replaced my entire roof! Houston was professional, very personable, clear about the insurance process, faithfully supportive no matter …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nicole! Thank you so much for your kind words and for trusting Roofstepper with your home—it truly means a lot to us. We’re glad to hear that you felt supported throughout the entire process, especially with the insurance side of things. We know that can sometimes be overwhelming, so making it clear and stress-free is always a top priority. It’s also great to hear that Amare made a strong impression—he’s a valuable part of our team, and we’ll be sure to pass along your feedback. We take a lot of pride in our workmanship, the materials we install, and delivering on the timeline we promise, so it’s rewarding to know that stood out to you. Most importantly, we’re happy your family now has the peace of mind that comes with a solid, reliable roof. We truly appreciate your referrals and your support. If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help.

• 5 out of 5Scott Saff3 months ago

  Our 12 year old home had some roofing concerns and Houston at Roof Stepper came out, walked the roof and provided a no cost estimate to repair several problem areas. He came back later in the week and completed the repairs in a timely …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hey Scott! Thank you for the wonderful review! We're glad we could address your roofing concerns and provide clear communication throughout the process. We believe photos and transparency help homeowners feel confident in the work being performed. We appreciate your trust in Roof Steppers and are always here if you need us in the future!

• 5 out of 5Emily Lynn Beattie3 months ago

  Houston came out and looked at our roof due to a leak. He was super helpful and explained everything really well. He didn’t provide any services (aside from the inspection) but he helped refer us to someone to replace our gutters. I’m very happy with the service we received and will definitely be reaching back out again.

  Reply from the business

  Hello Emily, Thank you for the kind review! We’re glad we could help identify the issue and provide guidance, even when roofing repairs weren’t needed. Our goal is always to point homeowners in the right direction and provide honest recommendations. We appreciate your trust and look forward to helping you again in the future!

• 5 out of 5Janice Elmore4 months ago

  Very quick response when I called and he was out within a week. Very personable. Brought samples of all that would be used to install new roof. Was on site the 3 days of work. Messaged daily photos of progress and the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Janice!! Thank you for the detailed review and your recommendations—we truly appreciate it. We’re glad the communication, workmanship, and overall experience met your expectations. It was a pleasure working with you, and we’re always here if you need anything!