Richmond Exteriors

8 of the 39 one and two-star reviews we hold, most recent first.

• 1 out of 5Consuela Sutton4 months ago

  The lack of communication is unreal Gutters were great only job i can brag about Privacy fence had a gap left in it and my dog got out onto 9 it was fixed but had my dog gotten hit how would that had been fixed? 3 projects going on at my …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Robert Tranum5 months ago

  Very bad at communication.The original quote is probably not what you're going to end up paying, do Your research , and you should probably go with another company. We've been trying to get work done for I think almost a whole year.

• 1 out of 5Kris5 months ago

  The biggest issue is lack of communication and missing appointment dates. You are continuously told vague statements of when the work is gonna be done and given no real detail and then when they miss those dates, they don’t call or communicate with you on why. So if you take a day off work in order for them to do the work on the house and then they don’t show up that’s a problem. I understand that weather can delay things, but when they say “the next clear day we’ll complete the project” then you don’t see them on the next sunny day and they don’t communicate with you why, and you can’t get ahold of them at their office, it’s a problem. The team that actually comes out and does the work also can’t communicate. When they were done doing part of the project, they left without saying anything And since they only had done part of the work, I had no idea what was going on, And then they came back at a later time to finish the part they were working on and never knocked on the door to say they were back or anything when they left. The majority of the project still isn’t done and I have no idea when it will be.

• 2 out of 5Carol FredEdited 6 months ago

  Contacted them in the start of Oct 2025 to replace doors since I wanted to keep 1 interior door and everyone - company- I contacted would only do them in sets. Started in mid October now in Jan. 2025 they are finally finished. Continually poor communication from the company. The installers were great in communicating with me. Installers (only 1 residential installer at the time) were great in communicating with me but not the company. I had to continually call the company to inquire about status from every thing from the estimate which isn't broken down just 1 charge for materials & labor. Additionally when they replaced the front door they did not replace the front entry door lock as the one purchased did not fit the door. This left my home unsecured by them for 2 days. The storm doors didn't match the brown showing more green coloring and not close to matching the brown doors. I had to go choose the storm doors myself to insure it was what I wanted. As of now no offer of discount for inconvenience. DON'T use them if you want something done in a timely matter. I had since discussed this Evan. I received $125.00 in "discount. We discussed that I understood the weather delays, the lack of communication from the business, that they are a small business and explained to him that I have had small business in the past & currently work for a small business. He then offered me an additional $25 to change my review to a higher rating so they wouldn't have to pay a larger sum to Google to advertise. I told Him I would think about it & declined the $25. It is strange that after 3 back and forth about my invoice stating that I had windows instead of doors that the Invoice I finally received was detailed with the doors not just a line item, but still not broken down into labor & materials. I personally went to pick out the storm doors at Home Depot, so I know how much they cost. So here is my updated review. They may be fine in commercial but not residential.

• 1 out of 5jacqui keskinen8 months ago

  We hired Richmond Exteriors to replace the siding on our home with James Hardie. We unfortunately had to take legal action against them due to so many issues, and they had to pay us 65k for things like damages they caused. The whole experience with them was a nightmare. They were working on our house for about a year and a half when the Manager stopped responding to us. After 90 days of silence, we took legal action. Below isn’t even everything that they did. I just hit the review character limit. My photos all have captions/descriptions on the mobile version. First, Richmond dropped off the wrong trim and also not enough materials to cover our home. When they started working, we noticed that when you pushed on the stucco boards from the outside, they would push in, and had no stability behind them. We paid for OSB but they did not install OSB. Everything had to get re-done. They left holes open in our siding for months. We found squirrels in holes in the sides of our house, and heard them in the ceilings. James Hardie reps had to come show the Richmond installers how to install the siding correctly. We had to tell the Richmond installers how to properly apply weatherproof tape around the windows, because they weren’t doing it at all. They left an open, loose sawblade on the stairs of our walkway after leaving for the day. They tried to use painted primed trim instead of ordering the more expensive, real J.H. colorplus boards that we paid for in our contract. We called them out on it, and they had to re-order the REAL Color Plus boards. Water leaked into our living room wall/floor because the workers messed up some flashing on the roof right above where it was. They kept running out of materials so they would always have to re-order more. Each time they had to reorder, it took roughly 2-3 months. This happened probably 5-6 times. MAJOR water damage happened to multiple interior walls, flooring, and ceiling. An inspector confirmed that the water was running

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are truly sorry to hear about your experience and the issues you faced during your project. We take these matters seriously and will review your feedback to improve our services. Thank you for bringing this to our attention.

• 1 out of 5Nathan Smitha year ago

  We have been in our home for Just over 2 years and have issues in our gutter system, using common sense you would reach out to the installer and surely a gutter install on a new home should last more than 2 years. When I spoke with Evan …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nathan, I understand your frustration. The issue is you did not purchase your gutters directly through Richmond Exteriors. We installed gutters on your home through a home builder. We offer home builders a warranty for any gutter system we install. We do a lot of business with these home builders and honor our warranties to those home builders. Your home is out of warranty with the home builder for the gutters. You should reach out to your builder and see if there is something they can do on their end about the warranty length and the home they sold you. We would be happy to send someone out to give you a free estimate on the cost of the repairs but we can not work on a home for free that is out of warranty. If you had done business directly through Richmond Exteriors (ie we replaced the gutters on your home) then there would be more allowance on the warranty repair and more room to maneuver on service options we could extend to you. I apologize about not being able to work on your home for free but please let us know if you would like a free estimate to get a cost to resolve your issue. Thank you and let us know how you would like to proceed. Feel free to call in to 317-784-1214 to discuss your needs.

• 1 out of 5David PassmoreEdited a year ago

  Richmond installed my gutters. I wonder why they dip in the middle of the run and overflow. UPDATE. Richmond sent an experienced man out who I assumed corrected the problem. I'll let you know

• 1 out of 5Mason Hallewell2 years ago

  Unless willing to spend a minimum of one thousand dollars, unwilling to repair

• gutters136
• fence installation95
• estimate28
• gutter replacement25
• siding replacement15
• downspout installation15
• quick installation8
• window installation6
• professional installation5
• privacy fence installation3

14 more of the 325 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Blazic2 days ago

  This company is quite far one of the best Gutter Replacement companies in the Midwest. They are attentive, considerate, polite return your calls immediately and the work is excellent. John and Pam Blazic.

• 5 out of 5Randy Brockelman4 days ago

  They did a great job

• 5 out of 5Toby Bakera week ago

  They did a fantastic job repairing my fence

• 5 out of 5Sharon Fulkerson2 weeks ago

  came promptly when scheduled Worked diligently to remove old wooden fence. Took all away. set posts and kept close watch on getting properly placed along property lines . came back next day and placed fencing Very neatly done. And …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words Sharon. Glad our fence is able to help make you and the grandchildren feel more pleasant and safe outside your home!

• 5 out of 5Patrick Chavez3 weeks ago

  Their sales person came over then we discussed what we were looking for . He was knowledgeable no pressure very professional and showed us there product. Their team came in and put up 140 foot of fence in three hours and it looks immaculate.! This company is a 5 star team.

• 5 out of 5Brenda Hennigan3 weeks ago

  Awesome job took real good care of our project.

• 5 out of 5Toney G3 weeks ago

  The fence crew showed up on time, was professional and courteous. Richmond Exteriors did a great job at a fair price.

  Reply from the business

  At Richmond Exteriors, we always try to offer professional and courteous fencing installation services at a reasonable price. We are thrilled to hear you were satisfied with our workmanship and pricing. We hope you enjoy your new fence and we look forward to working with you again in the future for any exterior remodeling needs you may have!

• 5 out of 5Nicole Russella month ago

  Richmond Exteriors did a GREAT job at replacing our old/leaning fence and it took them no time at all to get it done. Evan was great to deal with and super friendly! Our tech mismeasured and it wasn't caught until install day and I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are pleased to hear that you were happy with our fence replacement services. We always try to complete our fence replacement projects as efficiently as possible. Its nice to hear that you were satisfied with the time it took to hire Richmond Exteriors and complete your fence project. We don't claim to be perfect but if there is ever an issue we make it of the upmost importance to come up with a mutually agreeable solution as quickly as possible. It sounds like Evan was able to help you out with the small last minute change. Thank you again for choosing Richmond Exteriors for your fencing needs and we look forward to working with you again in the near future!

• 5 out of 5Kent Molena month ago

  Professionally done and really nice workers

  Reply from the business

  Thank you for the positive feedback. We are happy to hear you had an enjoyable experience using Richmond Exteriors for your exterior remodeling needs. Thank you again for choosing Richmond Exteriors and we hope to work with you again in the near future!

• 5 out of 5Sherri Hill-Snordena month ago

  Richmond Exteriors was great installing my fence and they are coming back to add more. I'm very pleased with the communication and professionalism.

• 5 out of 5R Craig2 months ago

  Professionally installed gutters in a timely manner and reasonable price.

  Reply from the business

  Thank you for leaving this positive feedback. We always appreciate hearing from our happy customers. We are thrilled we got your gutter installation done in a timely manor and you were satisfied with our workmanship. Thank you for choosing Richmond Exteriors for your gutter replacement project and please keep us in mind for any future remodeling needs you have.

• 5 out of 5Taau Ji2 months ago

  Very tight space for big rigs. But friendly people

  Reply from the business

  Thank you for the feedback and positive review. We are pleased you had a pleasant interaction with our receiving department!

• 5 out of 5Mark Cunningham2 months ago

  Replaced 2x3 downspout with a 3x4. Very nice work.

  Reply from the business

  We are happy you were pleased with our gutter work. We appreciate you taking the time to leave some feedback. Thank you for choosing Richmond and we hope to work with you again in the near future!

• 5 out of 5Susan Wever2 months ago

  Richmond Exteriors replaced a section of wooden fencing that was about to collapse. Many contractors would have considered this "too small" of a job but Richmond took it on and I really appreciate it!

  Reply from the business

  Thank you for the review Susan! We always try to accommodate every customer, no matter how big or how small! We are glad we got it all fixed up for you. Thank you for choosing Richmond. Please keep us in mind for any future exterior remodeling projects!

• Warranty offered

  “…Replacement About Company Blog Reviews Warranty Affiliations Meet The Team Resources…”

• States years in business

  “…-owned exterior remodeling company with more than 35 years of experience serving customers in…”

• States a founding year

  “…214 Indianapolis’ #1 Exterior Remodeler Since 1987 Protect your home or business with…”

• Free estimates

  “…, IN | Richmond Exteriors Schedule Your Free Quote (317) 784-1214 Roofing Siding Gutters…”

• Financing available

  “…Contact Us Visit the Gallery Flexible Financing Options We make exterior remodeling…”

• Family owned

  “…Area As a second-generation, family-owned and -operated exterior remodeling…”