Reliable Roofing

The only one or two-star review we hold for Reliable Roofing.

• 1 out of 5Christine PedersonEdited 4 years ago

  They were fast, which would be good if done to code without trash flying constantly all over and not being able to leave our units safely while they were here. The felt used on the back of this unit is different from the rest of the building which was an inferior product. Bathroom fan vents were not vented on the first floor and second floor vents were hung by the mushroom attic vents-not up to code. Limited ice and water shield was used and not everywhere it should have been. We were not notified of when they were coming to work. Damage to outside fences, landscaping, and property occurred. Nails are also left throughout the landscaping as well. Update: Jim has made efforts to rectify the problems at our building, which we appreciate. It seems that the issues we experienced in relation to garbage and safety have been rectified at the current job they are doing for our development. Our bigger concern is that the Village of Gurnee’s Building Department is not expecting work to be done up to

  Reply from the business

  Christine, we are sorry we disappointed you. Roofing projects can definitely be jarring due to the mess during the project. Our roofers will clean everything up each day. There can be some confusion for individual residents on job start in a large townhome complex and we apologize for that as well. We assure you that the job is being done in accordance with all codes and manufacturer specifications. We will also do whatever we can to prevent damage and fix anything that might be damaged during this job. You can also continue to contact our office directly during the project. Our goal is to make you happy with your new roof.

• timeliness3
• roof repair3
• building3
• communication3
• maintenance2
• project2
• courteous crew2
• leak repair2
• sales team2
• quality job2
• reliability2
• roof inspection2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Migel Zamoraa year ago

  Good

• 5 out of 5Bill Kelley2 years ago

  Reliable did an excellent job on our condo roofs. The work crew kept our place as neat as possible. Management was quick to react to any our of concerns. Good communications and transparency. A quality job at a reasonable price. We would hir them again.

  Reply from the business

  Thank you for this great review, Bill. You and your neighbors were great to work with and our workers loved your hospitality. We really appreciate it when customers treat our crew with such courtesy and respect.

• 5 out of 5Joan Schermerhorn3 years ago

  Reliable Roofing put on 2 new flat roofs for us with 40 skylights. The job went very quickly. Our questions were answered in a timely fashion and the Reliable kept informed every step of the way so we didn't get surprises. The Crew was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback, Joan. We loved working with you and your team as well and we hope to work together in the future.

• 5 out of 5Vince Nasti3 years ago

  They work on our buildings for maintenance. They recently serviced a leak and seemed to quickly resolve it on the 1 visit. Thanks Guillermo.

  Reply from the business

  Vince, we are glad you were happy with the service. Thank you for your feedback.

• 5 out of 5Patrick Kelly4 years ago

  Reliable Roofing is certainly above the rest of the Roofing Subcontractors. They showed up as scheduled and didn't pull off until the work was entirely complete. Definitely my go to roofing company!!!!

  Reply from the business

  Thank you for the great review, Patrick. We enjoy working with you and your company. Sincerely, Reliable Roofing

• 5 out of 5Clayton Vaughn4 years ago

  Quick, reliable and honest group. They were upfront about what needed to be addressed now and what could hold off for another year or so. The superintendent for the project was very accommodating by walking with us and explaining every bit of what they were doing and why.

  Reply from the business

  Clayton, Thank you for this review. Also, thank you for your willingness to dive into this rather complicated project. We look forward to working with ACE in the future. Sincerely, Reliable Roofing

• 5 out of 5Tom Seurynck5 years ago

  They did first class work and were very professional. Both the sales team and the installers were responsive and knowledgeable, providing solid quality work as promised.

  Reply from the business

  Thanks Tom!

• 5 out of 5wallace leyshon5 years ago

  Professional experience from inspection through repair and installation

  Reply from the business

  Thank you very much Wallace for the feedback from the service! We're happy to help and glad it worked out for you! Sincerely, Reliable Roofing

• 5 out of 5Katie Mazukelli5 years ago

  Five stars for this budding company! Reliable roofing helped us with a building project this past year. It was an extensive job and the crew was timely and efficient (and nice!). The project was handled with care and professionalism. We appreciated the communication; the project manager was very responsive and patient with our many questions. This helped make everything click. Very pleased with the end result. We highly recommend this company!

  Reply from the business

  Thank you Katie! Really appreciate the nice feedback! Please don't hesitate to reach out if there's anything else you need. Sincerely, Reliable Roofing

• 5 out of 5John Zimmermann5 years ago

  Reliable Roofing was on-site less than 12 hours after we called them about a recurring leak we had on a building in Park Ridge. Reliable came in, identified the location of the leak and repaired it. Then they inspected the balance of the roof and repaired two other locations. I highly recommend Reliable Roofing!

  Reply from the business

  Thank you John for the kind review! Glad we could help out and repair it quickly! Please let us know if you need any help in the future! Sincerely, Reliable Roofing

• 5 out of 5Kevin Cunningham5 years ago

  Extremely talented & experienced Management/Sales Team that honors their commitments. A strong foundation of Customer Service principles consistently comes through in their roofing solutions.

  Reply from the business

  Thank you Kevin for the 5-star review and for the kind feedback on our customer service team! We'll be sure to let them know! Sincerely, Reliable Roofing

• 5 out of 5Todd Golden5 years ago

  We had Reliable Roofing out to replace a large roof at our church. The team were amazing, they spent the time needed to give us a complete proposal with options for both short and long term needs. Further they completed the work on time and on budget. Finally their team were available and considerate of the ongoing services of the church. In a time when services companies can take a long time to respond and rarely deliver what is promised, Reliable Roofing stands as a fantastic example of a reliable and capable service provider.

  Reply from the business

  Thank you Todd for the wonderful 5-star review! We're happy to hear you are satisfied with the work performed on your church. We wish you all the best moving forward and please don't hesitate to reach out again for any leak issues! Sincerely, Reliable Roofing

• 5 out of 5James Kozak5 years ago

  Very professional and reliable team

  Reply from the business

  Thank you James for the wonderful review! Sincerely, Reliable Roofing

• 5 out of 5Tom Zimmermann5 years ago

  We have used Reliable Roofing for two of our buildings. In both instances, we had leaking. Reliable has incredible response time and the field representatives are very professional. They found the leaks and took care of us. I definitely recommend them.

  Reply from the business

  Thank you Tom! We are happy to hear our services met your needs and we look forward to serving you again! Sincerely, Reliable Roofing