Recovery Roofing & Restoration / Cassidy Flat Roofers

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Jay McClennenEdited 2 years ago

  Never got back to me with a quote for putting roof vents in a commercial roof. Waited a few months then when I called they said "it's too expensive to do"! So, if they don't want to do it, call the customer and tell them!! This is what …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We told his staff last year that we could not do any work because of the building design. There is a possibility of additional leaks or condensation... Very disingenuous and angry person

• 1 out of 5Ian KurreEdited 2 years ago

  This has been the worst experience I've had with a company. After 2.5 months and 4 cancelled appointments the company has now cancelled our contact. An overall miserable time working with this company. We were disrespected, made empty …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  False! We met with you and installed an emergency tarp to cover some missing shingles you had on November 6th; roughly 2-3 weeks ago. We had full intention of getting the repair done by Thanksgiving, but was met with 3 days of rain the week before, pushing yours to the day immediately after Thanksgiving. The reason we cancelled any upcoming work for you was because your wife, unhappy with the rescheduling, called the office screaming, yelling and called one of our staff a "Mother F****" and then threatened us all in a very aggressive manner. I am not willing to put any of our personnel in harms way by such unhinged behavior.

• 1 out of 5Jeff GallawayEdited 3 years ago

  If you want to keep your leftover materials for future repairs then use a different company. My insurance company paid $13k to have my roof replaced by recovery roofing and they came out and did the work which was decent except the sagging …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sir, we always over order on materials because of situations exactly like yours. We purchased the materials. We also did this during a time of rising costs; which is why supplemented your insurance. It was our material to return. The "Sag" on your roof is from one rafter being higher than another. We explained this to you and also gave you options on what do.I'm sorry you feel the way you do, but that's how an insurance restoration project has to be handled. Myself, including many others on my staff are licensed insurance adjusters ourselves with decades of experience behind us.

• 1 out of 5Kevin Johansen3 years ago

  Work stated and product promised was not installed. Projects take forever to complete and excuses are all you get from owner-project management

  Reply from the business

  This is a former contractor with one of our vendors.

• 1 out of 5Angela DiPaolo4 years ago

  Kevin from Recovery Roofing came out to inspect my roof and my concerns about a leaking range vent. Interestingly, he never actually went on my roof. He inspected my attic and told me I had dangerous white mold growing on my roof rafters in my attic due to poor ventilation. He said my family was breathing this in and that he was concerned for our safety. He quoted me $5000 to clean the mold and install new ridge and slant back vents. Terrified of the mold diagnosis, I had a mold inspection company come to my property the very next day. The inspector found no evidence of mold whatsoever in my attic or anywhere else in my home. Recovery Roofing was fraudulent in their assessment and used fear tactics to try to get me to purchase unnecessary repairs. Beware of this company.

  Reply from the business

  Wow! Quite the lie. We were called out to inspect a range exhaust that had been leaking. Angela Dipaolo was brought up in the attic and was shown what looked like white mold and even wiped away some of it off the rafter. She was then … More

• 1 out of 5Tricia Lewis4 years ago

  While I had high hopes for this company after they came out to evaluate my roofing issue, the promises of a quote were left unanswered. I reached out 3 times and was told the quote would come in a day or two but it never happened. Very disappointed.

  Reply from the business

  I do apologize. We are down to one leak inspector and his mother just passed away last week. I will work with him to get that quote over to you as soon as possible.

• 1 out of 5jemweimEdited 7 years ago

  Unbelievable contractor !!! I have a witness of what the inspector stated / repairing around 1 pipe roof extension - caulking around the 2nd pipe extension as a safety precaution - repairs around the chimney extension .... work order …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  No work was ever started. Mrs. Joan Mulford paid a deposit. She emailed a signed copy of our quote with extra items written in it by her. When we called her to discuss, she became angry. We will not "just apply caulk", when the unit can be replaced. We had told her that we would be happy to do the work, but we need to charge for it. She threatened us with bad reviews. We will not be held hostage to unhinged threats of bad social media reviews. At that point, we decided it was best to refund her deposit and cancel any work for her. Most of the statements above are false. Our scope of work is different than what was described. EDIT - The above review has been revised multiple times

• 1 out of 5A Johnson7 years ago

  After a few cancelled appointments at last minute and two weeks later I had to find another company that responded quickly and in a timely manner. If a company cannot commit to a contract or return your call as promised it may be time to …

  Google cut this review short. The full text is on their Google profile.

• estimate11
• insurance claims9
• new shingles8
• kind staff6
• timely jobs4
• leak repair3
• wind damage repair2
• siding repair2
• low cost2
• roofing crew2

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Annette G3 months ago

  We were in bad need of a new roof. Matt quoted quite a bit less than the other 2 companies we had out. Great job.

  Reply from the business

  Thank you! We enjoyed working with you!

• 5 out of 5Janet West11 months ago

  We live in Midland, Ga. and are thankful for our new roof, wooden gate repair and kitchen ceiling painting and highly recommend Recovery Roofing. Our family has used Recovery Roofing and Construction for projects for four years, and we are …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Tony & Tamra Brookinsa year ago

  Top notch roofing company. We had difficulty with our insurance not wanting to replace our roof from hail damages. Hal fought for us and we finally got approval. The roofing crew can out, worked hard and got our roof replaced. I would highly recommend Roof Recovery for your roofing needs! Great experience using this company.

  Reply from the business

  Thank you!

• 5 out of 5Philip Elcan2 years ago

  Very happy with our new roof. The entire team was professional, neat, and very communicative.

  Reply from the business

  Thank you much. We're glad we could help

• 5 out of 5bizi buckEdited 2 years ago

  I recently had RRR replace the roof on my house (4600 sqft) - they previously did repairs that worked well for years. They were the lowest quote - 20% less than the next lowest - with architectural asphalt shingles (GAF) of equal or better rating then the other 3 quotes. The workmanship was top quality - zero issues or concerns. And near-perfect cleanup - a few scraps and nails that I did not report because they were trivial. They also added gutter guards and fixed a couple structural issues at a super reasonable price. It all took about a week of work - only the initial 2 days for the main roof replacement. The guards and fixes took multiple trips due to parts shortages. They also left a full package of shingles should the need arise in the future - we get hurricanes here - so repairs will continue to match. And very reassuring the whole time was the constant communication. Kelli was always helpful, diligent, patient and pleasant to work with - she even came by at lunch time for the final payment so I didn’t have to drive into town (I don’t mail checks any more). Thank you Kelli, Regi and all the very courteous men that worked so hard. You can bet RRR will be my first call should I have any concerns after the next hurricane.

  Reply from the business

  Thanks for compliments. We appreciate you!

• 5 out of 5Marcia Gross2 years ago

  Amazing service from Recovery Roofing. Had a leak and Reggie and associate came out the next day. Inspected and repaired the same day! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you soo much for the compliments. Kelli and Reggie are the best!

• 5 out of 5T2 years ago

  Every person I’ve encountered with this business has been 5 stars. Chris Walkup was great to work with in the beginning and Reggie Smith was very friendly and highly professional when inspecting the job. Our new roof and gutters look great!

  Reply from the business

  Thank you very much. We appreciate you also.

• 5 out of 5April Chester2 years ago

  Had them come inspect an issue with a leaking gutter and check on the state of my roof. Reggie was great! He took pictures and explained what was going on which turns out not to be a major issue. He said half of the roof is in good shape, the other half may need work in 2-3 years. Very knowledgeable, honest, and detail minded. I have not had any work done yet but plan to have them add gutter guards if the estimate amount is reasonable/affordable for me. I definitely plan to contact them again once my roof needs work!

  Reply from the business

  Thank you! Reggie is a gem!

• 5 out of 5Jerald Hege3 years ago

  Very impressed with promptness, quality of the work, and the finished product. Will highly recommend Recovery Roofing and Recovery to others.

  Reply from the business

  Thank you sir!

• 5 out of 5susan collins3 years ago

  Recovery Roofing just completed replacement of a leaky skylight at my home in Durham. I am very happy with the results. Reggie and Paolo were polite, friendly, and easy to work with. I wouldn't hesitate to recommend them for roofing needs.

  Reply from the business

  Thank you

• 5 out of 5Six Athletics3 years ago

  Just recently purchased property for a baseball academy. Reginald and the team he worked with were very professional, productive, and he personally took time out to walk me step by step to get great results. Communicated about all aspect of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you!

• 5 out of 5LaDoris Thompson3 years ago

  Had Recovery Roofing come out for an estimate on a roof repair from wind damage and Mr. Reginald was very helpful and accommodating with additional request I had. Recovery Roofing was very reasonable on price and their workers did a great job on the installation. Very happy with the results

  Reply from the business

  Thank you. We love Reggie!

• 5 out of 5Sergey3 years ago

  Matt and the team did an awesome job on our roof. They were able to replace the whole roof, fix leaks and damaged parts and replace our old sky lights with the new ones within 2 days and all for a fare price. They even came back and helped me to fix parts of my old siding that was not in the contract initially and didn't charge me extra for it.

  Reply from the business

  Thank you much for the kind words!

• 5 out of 5Andy Cotten3 years ago

  Thanks for the most professional and excellent work done all in only one day. I am extremely happy with the results and would recommend your company highly to anyone requiring roofing.

  Reply from the business

  Thanks Andy! We always like working with you

• Warranty offered

  “…your home for years to come with our warranty on your new roof. Insurance accepted.…”

• Mentions the BBB

  “…Restoration is a local company with an A+ rating with the Better Business Bureau. Over…”

Their site also states: free estimates.