Pristine Roofing & Siding

8 of the 17 one and two-star reviews we hold, most recent first.

• 1 out of 5Kaori MatsuoEdited 11 months ago

  Updated in 2025: After 2 springs (our installation was in 2023 spring and now summer 2025), our eaves started to leak here and there in rain. We hired Pristine to fix leaks and now jut after 2 years, we have leaking eaves again. I can't believe this poor installation quality provided by such a reputable company. We really should've gone with AboveAll instead. My husband addressed issues to the company by email but nobody reached out to us. We also noticed leaf gurds that we paid for weren't installed on the west side of the second floor. It doesn’t make sense - why did they skip installing leaf gurd on one section? What's the point of having leaf gurds if they dont cover the entire perimeter of the house? Didn't we pay fir this portion? No quality control? AGAIN, NOBODY CAME BACK TO FIX THE ISSUE. No warranty, no quality control - one star. I have to say that our whole experience with Pristine wasn't what we expected. Their work took 4-5 days longer than what they told us would take, and the crew made a mess everywhere in our front and back yards. I also found their quote misleading. Their quote clearly states "Any Required Replacement for rotted and/or damaged wood is $5.00 per linear or square foot," but we were charged $20/ft for rotted rafter replacement. I understand it cost them more labour but then, they should change the statement on their quote. The final product was fine and functioned well in a heavy-ish Winnipeg rain. That's why I'm giving them 2 stars.

  Reply from the business

  Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about your experience and that our service did not meet your expectations. At Pristine, we strive for excellence in both workmanship and customer care, and it’s clear from your review that we fell short in this instance. We want to make things right and better understand the issues you’ve described, including the installation concerns, leaf guard coverage, and communication gaps. Please give us a call at your earliest convenience so we can discuss your project directly and work toward a solution that restores your confidence in our company. Your feedback is very important to us—it helps us improve, and we appreciate the opportunity to do better. —The Pristine Team

• 1 out of 5Greg ReaderEdited a year ago

  We hired Pristine to install new eaves troughes and downspouts on our older home. Dispite being our highest quote, I liked the care taken to plan a better layout for our downspouts so decided to pay more with the hope to get the better end result. We knew some fascia would need replacing and the quote noted a $5/ft cost for replacing wood, so we budgeted accordingly. Unfortunately, things did not go as hoped. When we were called to schedule installation, we were told it would take a day. It ended up taking a week. The crew left nails, pieces of old eaves, and other bits all over the lawn and roof. They also installed cladding when I had requested none. With the fascia replacement there was also need to replace some rafter ends, the cost of which jumped to $20/ft despite the quoted price. While we eventually got the cladding removed without cost, the use of a different rate for the rafter ends added $1000 to the job. That coupled with the mess left, the need to get unrequested work removed, and the extended time to get the job done was really disappointing. I'll give a star as the eaves themselves seem to be good quality and so far installation seems good but I will not be a returning customer. Update: Second year and eave corners are starting to leak. It seems that the work to repair the rafter ends was poorly done.

  Reply from the business

  Hi Greg, thank you for sharing your experience. At Pristine, we always strive for excellence and want every customer to feel confident in both our workmanship and support long after a project is completed. We’d really appreciate the chance to discuss your concerns in detail so we can understand what happened and see how we can make things right. Please feel free to reach out to our office at your convenience. —The Pristine Team

• 1 out of 5courtney cattona year ago

  driver of company truck almost ran me over while turning right on a red light without looking. he would've hit me if his passenger didn't scream for him to stop. then 4 teenagers stuck their heads out of the back windows, yelled "sorry" as they sped off. didn't even stop to ask if i was alright. tried calling to complain and was never called back, nor was my call even answered in the first place. reckless driving and immature workers- and thats before even starting a physical job. i wouldn't put my trust in these people. very disappointing.

  Reply from the business

  Courtney, we’re very sorry to hear about your experience. Safety is our top priority, and what you described is not in line with our standards. If you’d like, please feel free to call our office so we can discuss the details and address this properly. —The Pristine Team

• 1 out of 5Jacob Sivdena year ago

  Pristine Roofing has no regard or respect for properties they are not working for. My neighbour use them for a job and they destroyed my yard. They did not even ask for my permission to set up their ladders and equipment. My lawn was badly damaged and they left hazardous nails and sharp pieces of metal all over my yard. We had to clean it up ourselves as we have small children and pets who use the yard.

  Reply from the business

  Jacob, thank you for sharing your valuable input. We take comments like this seriously and would appreciate the opportunity to learn more from you. Please feel free to contact our office so we can discuss the details directly. Kindly, —The Pristine Team

• 1 out of 5Alex B2 years ago

  Terrible communication and unable to get a quote for a slightly more difficult job. These guys came to my house to provide me with an estimate for a job but didn't gather all the information they needed. They said they would have to come back a different day to take another look. After weeks of following up with them all I heard was radio silence. Was able to get quotes from other companies with no issues. Would not recommend. My estimator was Rick.

  Reply from the business

  Hi Alex, We’re very sorry to hear about your experience and that we missed the mark on providing the level of communication and service you deserved. This is not the standard we strive for, and we completely understand your frustration. We appreciate your feedback and will be reviewing what happened with our team so we can improve moving forward. Thank you for taking the time to share your experience, and we’re sorry we let you down. —The Pristine Team

• 1 out of 5Dwayne Rodie2 years ago

  Company has no regard for public safety -- including branded vehicle parked illegally blocking public sidewalk, forcing wheelchair users to navigate the street to pass. If Pristine Roofing & Siding is this reckless and inconsiderate in your neighbourhood, should you really trust them with your safety at home? Their priority is their own convenience, not anyone's safety.

  Reply from the business

  Hi Dwayne, Thank you for sharing your feedback. We take public safety seriously and always try to be mindful of our impact on the community. Sometimes our team needs to temporarily fit large equipment into smaller driveways to provide the best service possible for homeowners. We’ll continue to review our processes to make sure we balance efficiency with safety and accessibility for everyone. We appreciate you bringing this to our attention.

• 1 out of 5leenuttall3 years ago

  This company trespassed on my property, trampled my garden and left garbage, clothing and sharp pieces of facia laying around, which my 3 year old found and cut himself on. Zero respect for the neighbors or their property.

• 1 out of 5Martin Friesen3 years ago

  Called them for an estimate for clearing the snow from our roof. Left a message bit got no response

• answering questions27
• professional crew25
• courteous staff14
• eavestrough9
• timely completion9
• shingle replacement7
• fascia replacement5
• fascia installation3
• garage roof2
• attic insulation2

14 more of the 195 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Everette M2 weeks ago

  Very easy to deal with. Their crew did a great job. Very fast, great cleanup. Fair prices.

• 5 out of 5Ryan McCormack2 weeks ago

  Pristine replaced the siding at the front of my home, which had become damaged and faded. Great job and price. Highly recommend.

• 5 out of 5Brianna Black2 weeks ago

  Got eaves placed on garage it was Fast and efficient work.

• 5 out of 5Scott Gilmore3 weeks ago

  Very impressed with the end result

• 5 out of 5Glenn Wark3 weeks ago

  The team from Pristine was exceptionally thorough and professional. I would definitely deal with them on future projects.

• 5 out of 5Dylan Tweeda month ago

  From the first quote to the final cleanup, everything with Pristine Roofing & Siding went really smoothly. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Barry Sworyka month ago

  Top notch service, from getting the quote all over n colour and explaining everything to being updated on when the job would start and the finished product. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5ian greenia month ago

  They did a fantastic job, I will recommend and they came the same day to fix my roof

• 5 out of 5Paul Peraa month ago

  Great service. Came the day after I called, did a good job.

• 5 out of 5Catherine Duguaya month ago

  Communication was seamless, workers arrived on time and did quality work.

• 5 out of 5Henrya month ago

  The team was very professional. After every day of work, they would give a call to update me on their progress.

• 5 out of 5Catherine Gagnona month ago

  Pristine's staff are always professional, respectful and friendly and they know their stuff. I've used them for roofing my house and garage and most recently, for upgrades to my eavestroughs, downspouts and for the installation of leaf guards. Once they were done, all that was left was the new work.

• 5 out of 5Sharon Twilleya month ago

  Good communication, work done expeditiously and inspected, excellent cleanup done

• 5 out of 5Stan WoychukEdited a month ago

  Had some shingles ripped off my house over night in a windstorm. Saw them the next day and by evening they repaired the damage. Was very happy as a rain storm was on its way and my roof was repaired. The owner came by a few days later and gave me an estimate on a new roof to be done at a later date. Numbers look great and again very pleased! Thank you Pristine Roofing and Siding! Just had my roof shingles replaced and a new washroom exhaust fan installed. Was done in one day. They cleaned up everything after the work was completed. Again very pleased. Thank you!

• Warranty offered

  “…Labour Warranty Pristine provides a 5 year…”

• States a founding year

  “…Experts Trusted With Over 15,000 Homes Since 1998 Get an Instant Quote Professionalism…”

• Mentions the BBB

  “…& Siding is COR certified , a BBB accredited business , a member of the Manitoba…”