Premier Roofing Company

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5Milo Blakea year ago

  I would give 0 but I can't. They were an absolute nightmare to deal with. Poor communication and ended up costing us almost 4k more than the original quote and I don't know why because I've never seen an itemized receipt. Go with anyone else.

  Reply from the business

  Thank you for your feedback and for bringing your project-related concerns to our attention. We have contacted the local team, and they will be in touch with you shortly to address your billing inquiries and any outstanding project requirements. We appreciate your patience and understanding in this matter.

• 1 out of 5dorothy dilloma year ago

  They are the most unprofessional company I’ve ever worked with no estimate with ever given no money was ever given and they did the work then decided what they wanted paid they blocked Allways for three days without any consideration for the other people who live in this area that use that alley clean up wasn’t very good, and in my opinion, taking advantage of the elderly and seniors was disgusting

  Reply from the business

  Thank you for sharing your experience. We apologize for any inconvenience caused and strive to ensure open and honest communication about all aspects of the roofing process, including the payment of deductibles and day-of logistics. We value all our customers, especially our elderly and senior clients. We hope you enjoy your new roof!

• 1 out of 5Owen Norris2 years ago

  Had roof done in July, now November trying to get a final bill after have a salesman ruin shingles because he tried to climb my extremely steep roof in August, got that fixed but the the tech that replaced the damaged shingles fell off the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Owen, we're sorry to hear about your experience with our team. We take incidents like these seriously and would like to investigate further. Please reach out to your local branch so we can discuss this. Thank you.

• 2 out of 5Clara Fitzgerald2 years ago

  They will text your personal number at 9pm for business items that should be a phone call or letter. They held my initial insurance check for so long I wasn’t able to use my solar for weeks, resulting in a higher electric bill. Have no problem with the workmanship, just the process and people.

  Reply from the business

  Hi Clara, thank you for sharing your feedback. We apologize for any inconvenience caused while communicating with you on your project. We strive to provide the best customer service possible and keep all our customers informed. We appreciate your compliments on our workmanship and will take your concerns into consideration to improve our processes.

• 1 out of 5Dakota Zimmerman2 years ago

  This company doesn't respect their potential customers. No Soliciting sign meant nothing to the lady who knocked anyway, thus breaking the law and was trespassing. Then proceeded to try and argue with me about not selling me anything. No, stop the bull and leave people alone who don't want solicitors. You will never get my business and have been added to the list of problem businesses our city is accumulating.

  Reply from the business

  Thank you for bringing this to our attention. We apologize for any inconvenience or discomfort caused by our representative's actions. Our local team strives to provide communities impacted by inclement weather with free, no-obligation roof inspections. We appreciate your feedback.

• 1 out of 5Cassie Selgrade2 years ago

  You will live to regret using this company!

  Reply from the business

  I am sorry to hear that you had a negative experience with our company. We strive for customer satisfaction and regret that you are not fully satisfied with our services. We value your feedback and will use it to improve in the future.

• 1 out of 5J H2 years ago

  This company constantly breaks the law by illegally soliciting neighborhoods & knocking on doors without permits. Door to door sales people with zero roofing experience.

  Reply from the business

  We are sorry for your frustration and appreciate your feedback. Our Field Representatives go door to door to offer free roof inspections in neighborhoods that have been impacted by wind and hail damage.

• 2 out of 5Sadie MesenbrinkEdited 3 years ago

  So I used this company because I know someone who works here, I was assured multiple times that it would be ok, it would be under budget, and that it would all be fine. Fast forward to the day it was supposed to happen, it didn’t and nobody contacted me until I reached out. They rescheduled a few times and I had to contact them to find out each time. Now they’re finally there and I made sure to mention I have dogs I have to let out, they blocked me in both doors and nobody talked to me beforehand or anything. This took them one day, I don’t think it’s quality service as I had to have them come back and fix something after the fact. They didn’t do everything that we are being charged for and the way I am spoken to and treated is beyond disrespectful.

  Reply from the business

  Hi Sadie, We are sorry that you are disappointed but appreciate your feedback. We will follow up with the local team.

• insurance claim handling9
• new gutters7
• hail damage repair7
• new roof7
• roof appearance6
• small repair3
• installation crew3
• clear timeline2
• claims process2
• siding replacement2
• gutter guards2
• respectful crew2

14 more of the 74 reviews we hold text for, most recent first. We do not hold every review Google has.

• 3 out of 5Rachelle Brooks2 days ago

  Premier did the roof for my mother's house. The roof looks great. They were supposed to do gutters and fix some siding that was damaged from hail. We were told it would only cost the deductible. When the time came insurance was only covering a small amount of gutters, so they wanted an additional $3000 out of pocket, so we declined. The siding part of the job was not done in a timely manner, so we hired someone else to do it.

  Reply from the business

  Thank you for your feedback, Rachelle. We regret the gutter costs and siding delays fell short. We're glad the roof turned out great for your mother's home.

• 5 out of 5Colleen Tierneya week ago

  They did what others said they could & didn't follow through. After months of waiting for other rioofing companies to work with our insurance and getting no where, they were quick & did a wonderful job, I've referred them to 2 other homes!

  Reply from the business

  Hi, Colleen. Thank you so much for leaving us a stellar review! Thanks for being a Premier Roofing Company customer.

• 5 out of 5Stefi Clark3 weeks ago

  We were glad Premier knocked on our door to assess our damage after the recent hail storm. They were the help we didn't know we needed! They were professional and thorough from the beginning, and walked us through everything from working …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Stefi. Your feedback is highly appreciated. Thank you for being a Premier Roofing Company customer and enjoy the new roof!

• 5 out of 5Anton Reitera month ago

  Premier was delightful to work with through every step of the process. My contact was quick to respond, helpful, and always kind and understanding. The team doing the roof was on time, polite, and professional. Our roof was done in a single …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Anton. We appreciate the kind words and are glad we could provide you with a positive experience! Thanks for being a Premier Roofing Company customer!

• 5 out of 5Christopher Neuhausa month ago

  Three cheers for Premier Roofing. Keagan and Nick were very helpful and encouraging through the entire process. The roofing team was fast, efficient and very hardworking. We're very happy we went with Premier!

  Reply from the business

  Hi, Christopher. Thanks for taking the time to share your positive experience. We truly appreciate it! Enjoy the new roof and thank you for being a Premier Roofing Company customer!

• 5 out of 5Joan Johnsona month ago

  I recently had the pleasure of working with Nick D. He made the process very simple and straightforward. He explained everything throughly and kept to his word on it. The build time was quick and the workmanship and cleanup was excellent.

  Reply from the business

  Hi, Joan. We are thrilled to learn that you had a positive experience with us! Thank you for being a Premier Roofing Company customer.

• 5 out of 5Michael Foxa month ago

  Great communication and quality work!

  Reply from the business

  Hi, Michael. Thank you so much for leaving us a stellar review! Thanks for being a Premier Roofing Company customer.

• 5 out of 5Judy Estabrooka month ago

  John Holton was very easy and helpful to work with. He explained everything to me and the timeframe. The new roof was put on within a week or so of the hail storm. It did take longer for the drain spouts, but no big deal, and it all worked out well. I would highly recommend Premier Roofing to friends, or anyone needing a new roof.

  Reply from the business

  Hi, Judy. We appreciate the kind words and are glad we could provide you with a positive experience! Thanks for being a Premier Roofing Company customer!

• 4 out of 5Leah Bulsa month ago

  Good communication and timeliness. Would have appreciated more care for our plants around the property and picking up of nails after but no problems so far.

  Reply from the business

  Hi, Leah. Your feedback is highly appreciated. Thank you for being a Premier Roofing Company customer and enjoy the new roof!

• 5 out of 5Jean Fielweber2 months ago

  Melvyn was fantastic! He kept me apprised of the entire process! The work was completed timely and my new roof and gutters look amazing! I have never worked with an individual as knowledgeable and helpful as Melvyn! He has been so …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Jean. Thank you so much for leaving us a stellar review! Thanks for being a Premier Roofing Company customer.

• 5 out of 5Mary Kelly2 months ago

  Very good experience with Gavin and the roofing crew from start to finish. Gavin was polite and thorough in his efforts and even covered our broken light tube in inclement weather to avoid any further damage. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Mary. We appreciate the kind words and are glad we could provide you with a positive experience! Thanks for being a Premier Roofing Company customer!

• 5 out of 5Barbe Schmitt2 months ago

  Premier Roofing Co. was easy to work with and professional. Nick walked me through the claims process and when I had questions he responded back within a day. They kept to the timeline that was given and the new roof and gutter guards look great. I am very pleased with their work and would hire them again if needed.

  Reply from the business

  Hi, Barbe. We appreciate the kind words and are glad we could provide you with a positive experience! Thanks for being a Premier Roofing Company customer!

• 5 out of 5Louis Koehler2 months ago

  My roof suffered hail damage. The Customer Rep - Nick - was a pleasure to work with. There was an issue but it was resolved quite satisfactorily. The roofing crew was professional and efficient. When I thought they were going to lunch, they were actually finished. Clean-up was excellent - I found only one nail! Overall, this was a good experience and I would recommend Premier Roofing.

  Reply from the business

  Hi, Louis. We are thrilled to learn that you had a positive experience with us! Thank you for being a Premier Roofing Company customer.

• 5 out of 5Thom Powell2 months ago

  Premier Roofing Company did an excellent job replacing all shingles on our large roof (which were damaged by hail). A great experience - from sales through clean-up!

  Reply from the business

  Hi, Thom. Your feedback is highly appreciated. Thank you for being a Premier Roofing Company customer and enjoy the new roof!

Last Free Consultations Before We StopAug 25 - Aug 27This is the final round of the program for the summer and only a handful of free on-site visits remain. Not many roofing companies in Des Moines keep an offer like this open into late August. If your roof has gone unreviewed since spring, close the season out the right way now.19 hours agoLearn more

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