Porter Roofing & Restoration

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Michelle Comstocka week ago

  Poor customer service. Installed new gutters on rotted wood and refused to fix the issue. 60k job and my gutter was falling off in 6 to 9 months. Would not recommend! I also referred them to 2 full roof, siding, downspouts, gutters, etc. additional jobs that they would not have had if I didn't set it up. So roughly 100k to 150k and they couldn't fix the backing on one stretch of gutters. They never brought it to my attention and I have before photos where this was not a previous issue. My roof also leaked the first month or 2. It ruined custom shelving that is now warped. They refused to fix the damages. 0 out of 10. I'd go with another roofer that values their customers.

• 1 out of 5Alison MilesEdited 4 months ago

  EDIT: we are almost a year into this process and still no roof, gutters or down spouts. We were approved last June and it is almost April. This company was paid for half of the work back in September, and they have done nothing but give us the run around. Tried to put a roof on in mid December with sub zero wind chills, where the roof would’ve never sealed. The roof should’ve been on in the fall, or before. We asked to post pone the installation due to sub zero temps. It is now March and have had warm temps for weeks and they are still giving us the run around. No direct answers. Not returning phone calls. Very frustrated to say the least! They did a great job roping us in, and now not doing their part at all!!! We are in the process of getting a new roof and gutters after having wind and hail damage. So far, we have nothing but good things to say about Porter. Ben has been nothing short of amazing! He was very thorough with his initial inspection, explained everything in detail and answered all of our questions. Ben has also went above and beyond with helping to try to communicate with our insurance. 10/10 recommend using Porter!

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear that Ben was able to provide such thorough inspections, clear explanations, and great support with your insurance process. Going above and beyond for our homeowners is what we strive for every day, and your recommendation means the world to us. We’re grateful you chose Porter Roofing & Restoration and look forward to finishing your project strong!

• 2 out of 5Megan AndersonEdited 7 months ago

  Great at start, but then had poor communication and caused our project to take MONTHS longer than it should have and we had to continuously follow up to see when things would get done. ETA: I cannot respond to Porter’s follow up but if management sees this I’d like an email address. The way your company continues to treat us is abhorrent. After MONTHS of no communication when our property was damaged by their painters and we submitted proof day of of the damage, we heard back at the end of the year I’m assuming because they wanted to close out their books. We told them we needed a walk through of our property because the damage that had been done had not been fixed. Instead, the first business day of the new year we got an email from insurance saying you guys called the job done and they wanted their close out payment and extra money to cover extra costs that they had redacted in their submission to insurance. We have the money to still pay, we tried paying part over the summer when part of work was done and no one ever came to get the check. Then today, after leaving a review a few days ago, I have two contractors show up UNANNOUNCED to my house without any communication from your company and when we contacted the project manager, he had no knowledge of it. I’m sorry, but this reeks of shady business dealings and after how poorly we have been treated and the inaccuracies told to our insurance.

  Reply from the business

  Hi Megan — thank you for taking the time to share your experience. We’re genuinely sorry that while things started off strong, our communication fell short and your project took much longer than it should have. That is not the level of service we expect to provide, and we understand how frustrating it is to feel like you have to continually follow up for updates. Your feedback is important to us, and we’ve opened a task into this feedback and will actively work to improve our internal communication and project timelines so situations like this don’t happen again. We appreciate you trusting us with your roof repair, and we truly value the opportunity to learn and grow from your experience. If you’re open to it, we’d welcome the chance to connect directly, address any remaining concerns, and better understand where we can improve. Thank you again for your honesty — it helps us be better.

• 1 out of 5Brett Filbruna year ago

  Absolutely terrible PR. Going door to door in Pendleton without a permit. The woman that came to our door was extremely rude to my wife. It says a lot about your company if you have to go door to door to drum up business. I'd live in a tent before I let these clowns replace my roof.

  Reply from the business

  Thank you for taking the time to share your experience—we’re truly sorry to hear about it. First and foremost, we sincerely apologize for any frustration or disrespect your family felt during this interaction. That’s not how we believe anyone should be treated, and it’s certainly not representative of the standards we hold ourselves to at Porter Roofing & Restoration. We take concerns like yours very seriously and will be addressing this internally to ensure that all members of our team are representing our company with professionalism and respect at every doorstep. We also understand the importance of following all local guidelines and permitting requirements, and we’ll be reviewing our procedures in Pendleton to make sure everything is in compliance moving forward. While we understand your current impression of our company, we do hope that we can talk on the phone. Please call us at 317-350-7663. We hope we can earn back a measure of trust through continued improvement and by doing right by the communities we serve.

• 1 out of 5Brandon Saalfranka year ago

  Company’s out blatantly disregarding neighborhood “no soliciting” signs and door to door guy instead of just leaving when informed of them wanted to argue and get smart with me over it. (Turns out it absolutely IS still soliciting even if you’re “just trying to sign people up for inspections,” bub). Highly recommend everyone stay away.

  Reply from the business

  We’re truly sorry for the experience you had and appreciate you taking the time to share your concerns. It’s never our intention to come across as disrespectful or to disregard neighborhood preferences, including “no soliciting” signs. We fully understand how frustrating that can be, and we sincerely apologize for any discomfort our visit may have caused. We are also very disappointed to hear that a member of our team did not handle the situation appropriately when asked to leave. That is absolutely not the behavior we expect or accept, and we will be addressing this internally to make sure it doesn’t happen again. Our goal is always to serve communities with integrity and respect, and we’re sorry we fell short of that with you. Thank you again for your feedback—it helps us improve.

• 1 out of 5Dixie Foley2 years ago

  Porter Roofing installed my roof without nailing the decking down to the rafters. Shingles were buckling within 6 months.

• 1 out of 5Doug2 years ago

  Very cheaply built

• 1 out of 5Charles Clark2 years ago

  They never call back! No updates for months. Not recommended.

  Reply from the business

  This review does not reflect the service our small family-owned company strives to provide. We are disheartened by the review in lieu of you contacting our office to speak with a manager or the owner to discuss and rectify. As we are unable to find your name in our system, we would love it if you could reach out to us at 317-350-7663 to resolve.

• gutters36
• insurance coordination28
• insurance claim assistance25
• hail damage repair11
• smooth process11
• free inspection5
• honest assessment5
• roof leak3
• no pressure sales3
• claim filing assistance2

14 more of the 212 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Scott Tuckera day ago

  Matt and Mike were easy to work with and quick to respond to any questions or concerns I had throughout the process.

  Reply from the business

  Scott, thank you for the kind words! We're glad Matt and Mike made the process smooth and were quick to answer your questions along the way. We appreciate you taking the time to share your experience, and we're glad we could help with your storm and wind damage repair.

• 5 out of 5Laura Suzanne Warnera day ago

  Sam Johnson stopped by and got me scheduled with Josh Garcia. I'm grateful to them scheduling me and assisting with navigating my claim. Alleviating the stress as I’m on a deadline and a complicated claim

  Reply from the business

  Laura, thank you for sharing this! We know insurance claims can be stressful, especially with a deadline and added complications, so we're glad Sam and Josh could get you scheduled quickly and help take some of that weight off your shoulders. We appreciate you trusting us to help navigate the process.

• 5 out of 5Nick Houka day ago

  Quick and thorough inspection and diagnosis of our roof issue. Mike was great.

  Reply from the business

  Nick, thank you for the review! We're glad Mike was able to give your roof a quick and thorough look and get the issue diagnosed. We appreciate you taking the time to share your experience.

• 5 out of 5Austin Hoffeldera day ago

  Porter roofing replaced an old detached garage roof for us. They communicated what each step of the process would look like and were able to get our project scheduled timely. The day of the project Mike was present to answer any questions we had and was very helpful.

  Reply from the business

  Thank you, Austin! We're so glad we could replace the roof on your detached garage and keep you informed about each step of the process. It's great to hear we got your project scheduled quickly and that Mike was on site the day of to answer your questions and lend a hand. That kind of clear communication and hands-on service is exactly what we aim for at Porter Roofing and Restoration. Thank you for your trust, and we'd be glad to help you or your neighbors with any roof repair, gutter installation, or roofing needs down the road!

• 5 out of 5Michele Hankinsa day ago

  Porter Roofing did a great job! Jack and Mike were very helpful.

  Reply from the business

  Thank you, Michele! We're so glad Jack and Mike were helpful and that we did a great job for you. That's exactly what we aim for at Porter Roofing and Restoration. Thank you for your trust, and we'd be glad to help you or your neighbors with any roofing needs down the road!

• 5 out of 5Jerry Schubert2 days ago

  Nate came by the house because a bunch of our neighbors were seeing storm damage to their roofs. He was easy to work with. He met with me and my insurance adjuster and, together, they determined we had significant hail and wind damage. Nate guided us through the whole process. During installation, Mike and his crew did a great job tearing off the old roof, installing the new roof, and cleaning up after themselves. Mike walked around the house with me afterwards and we made sure everything that needed to be done was done. He saw things that needed touched up that I didn’t even notice. All around a very professional company and experience.

  Reply from the business

  Jerry, thank you for such a detailed review! We're glad Nate was easy to work with and could guide you through the adjuster meeting and the whole storm damage process. It's also great to hear Mike and his crew took care of the tear-off, install, and cleanup, and that Mike walked the property with you afterward to catch anything that needed a final touch. That kind of attention to detail is exactly what we aim for. We appreciate you taking the time to share this and for trusting us with your roof.

• 5 out of 5Christian Goodrich3 days ago

  The team from Porter Roofing helped us get our roof approved for full replacement through insurance, due to storm damage. David, Braden, Zach and Mike worked with us to make sure all repairs were completed and satisfactory. The crew did a great job with cleanup around our property. We’re very happy with end result and recommend Porter Roofing to anyone in need of a roof replacement or inspection.

  Reply from the business

  Christian, thank you so much for taking the time to share this. We're glad David, Braden, Zach, and Mike took good care of you through the insurance approval process and made sure everything was completed to your satisfaction, cleanup included. We appreciate you trusting us with your roof replacement and the recommendation means a lot. Welcome to the Porter Roofing family!

• 4 out of 5Scott Richmond4 days ago

  Porter Roofing and Mike made the process of replacing our roof seamless. Their communication was excellent and the quality of work exceeded our expectation.

  Reply from the business

  Thank you, Scott! We're so glad Mike and the team made replacing your roof seamless. Excellent communication and quality that exceeds expectations are exactly what we strive for at Porter Roofing and Restoration. Thank you for trusting us with your roof installation, and we'd be glad to help you or your neighbors with any roofing needs down the road!

• 5 out of 5Brian Claw5 days ago

  I was given Keith Wilson’s number from my wife’s boss. The phone call was well worth it!! I have been fighting with my insurance company for over 15 years about hail damage. He always returned my calls and texts in a timely manner and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Brian! We're thrilled that phone call to Keith Wilson was well worth it. After 15 years of fighting with your insurance company over hail damage, you deserved someone who would return your calls, walk you through the process, and actually get results instead of another dead end. That persistence and honesty is exactly what we stand for at Porter Roofing and Restoration. It means the world that you'd pass Keith's number along to anyone needing a new roof. Thank you for your trust, and we'd be glad to help anyone you send our way with their storm and wind damage roof repair needs!

• 5 out of 5Monna CaudellEdited 6 days ago

  Love the new roof color! Mike and CJ from Porter Roofing and Restoration are great. From the first day when CJ came to our door it has been a fantastic experience. Worked well with our insurance, kept us informed through every step. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you again, Monna — we're so glad you love the new roof color! It's been a pleasure from the moment CJ knocked on your door, and we're thrilled that he and Mike made the whole experience fantastic. Working well with your insurance, keeping you informed through every step, and having our crew nail the cleanup is exactly what we aim for at Porter Roofing and Restoration. It means so much that you're extremely happy and would highly recommend us. Thank you for your trust — and for the great photos! We can't wait to help with those new gutters and downspouts soon!

• 5 out of 5david hostetlera week ago

  Matt was very easy to work with did everything He said they would do and the roofing crew from Porter did an outstanding job.

  Reply from the business

  Thank you, David! We're so glad Matt was easy to work with and did everything he said he would. It means a lot to hear our roofing crew did an outstanding job for you. That kind of follow-through and quality workmanship is exactly what we stand for at Porter Roofing and Restoration. Thank you for your trust, and we'd be glad to help you or your neighbors with any roofing needs down the road!

• 5 out of 5Paul Logsdona week ago

  We truly enjoyed working with Porter Roofing. From the inspection, roof, gutter and siding work to the payment process with our insurance company, Porter was extremely professional and accomodating.

  Reply from the business

  Thank you, Paul! We're so glad you truly enjoyed working with Porter Roofing and Restoration. Handling everything from the roof inspection to the roof, gutter, and siding work, all the way through the insurance payment process, is exactly where we aim to be professional and accommodating. We appreciate you trusting us with such a big project, and thank you for sharing those photos too! We'd be glad to help you or your neighbors with any roofing, gutter installation, or siding needs down the road!

• 5 out of 5Ryan Sitesa week ago

  I would like to say bo and nick did an awesome job i appreciate them and porter for do our roof

  Reply from the business

  Thank you, Ryan! We're so glad Bo and Nick did an awesome job on your roof — we appreciate you right back! Delivering quality work at a fair price is exactly what we aim for at Porter Roofing and Restoration. Thank you for trusting us with your roof, and we'd be glad to help you or your neighbors with any roofing needs down the road!

• 5 out of 5Kai Munga week ago

  Matt was very helpful from the inspection through the whole process, explained each step and answered all of our questions. Mike was also great to work with and kept us updated throughout the project, communicated clearly, and made sure we were happy with the finished roof. Thank you for the great service!

  Reply from the business

  Thank you, Kai! We're so glad Matt was helpful from the inspection through the whole process, explaining each step and answering all your questions — and that Mike kept you updated, communicated clearly, and made sure you were happy with the finished roof. That kind of teamwork and clear communication is exactly what we strive for at Porter Roofing and Restoration. Thank you for your trust, and we'd be glad to help you or your neighbors with any storm and wind damage roof repair or roofing needs down the road!

What Makes A Porter Roof Different Built On Trust means more than doing the job. It means responding quickly, communicating clearly, keeping the site clean, and leaving homeowners with no surprises. Jun 11, 2026Learn more

• Licensed

  “…leak issues to prevent further damage Licensed & Insured Roofing Contractors –…”

• Insured

  “…prevent further damage Licensed & Insured Roofing Contractors – A+ BBB rating…”

• Warranty offered

  “…More peace of mind. Stronger warranty options on eligible Owens Corning…”

• States years in business

  “…Roofs over 15 years old with extensive damage, multiple…”

• Free estimates

  “…Roof Deployment Project Book A Free Inspection Click To Call Book A Free Inspection…”

• Financing available

  “…Same-day, line-item estimates and financing options available. ★★★★★ Rated by homeowners…”

• Family owned

  “…Built On Trust Family-owned and people-first. The Porter Promise…”