Paramount Roofing

All 8 of the one and two-star reviews we hold for Paramount Roofing, most recent first.

• 1 out of 5AceEdited 9 months ago

  Wanted to get an estimate for our small roofing project. Instead I was informed that my area isn't serviced (87123). Apparently if your business money is near the Kirtland Eubank entrance, it isn't good enough for them. Went with Doyle …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're sorry we couldn't help with your project, Ace. Every roofing company has service area limitations based on logistics, travel time, and ensuring quality service for our customers. We politely explained this when you called, which is standard practice in our industry. We're surprised that being transparent about our service boundaries warrants a 1-star review, especially when we simply wanted to save you time by referring you elsewhere. We're glad you found Doyle Roofing to assist you and hope your project went well. Paramount Roofing Team

• 2 out of 5Adam11 months ago

  Paramount did my roof in 2024, metal roof. It wasn't cheap. But I trusted the Google reviews. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Adam, Thank you for taking the time to share your detailed feedback about your experience with Paramount Roofing. I want to sincerely apologize for the multiple issues you encountered during and after your metal roof installation. You're absolutely right that the series of mistakes and delays you experienced falls far short of the quality and professionalism our customers deserve. From the initial installation errors with the gutter brackets and incorrectly sized pipe boots, to the backwards installation of snow guards and the persistent leak issues, we clearly failed to deliver the level of craftsmanship you paid for and expected based on our reviews. I'm particularly troubled by the pattern you've described of incomplete fixes and the apparent disconnect between our office and field teams. This is not how we intend to operate, and your experience has highlighted critical areas where we need to improve our processes, training, and quality control. While I understand the work has now been completed, I want you to know that we take your feedback seriously and are implementing additional oversight and training protocols to prevent these types of issues from affecting future customers. Your detailed review serves as an important learning opportunity for our entire organization. We genuinely appreciate your patience throughout this frustrating process, and I apologize that it took so long to get things right. If any issues arise with your roof in the future, please don't hesitate to contact us directly. We want to ensure your investment is protected and performing as it should. Thank you again for your honest feedback. Paramount Roofing Management

• 1 out of 5Santiago Salazar11 months ago

  Worst roofing company ever its a shame to leave 1 star. I hired these guys because I assumed the reviews were real but apparently not. The work that was done was absolutely horrible from the day they delivered the materials, they pushed back original date to start due to rain saying they couldn't deliver when it rains because the insulation would get wet, later that day it began to rain, took the guy 6 hours in the rain to come cover materials with a tarp that was full of holes. The next day I noticed most the materials got wet, The following day they started the job with water left on my roof due to an uneven roof so once they tore off the top layer a pool of water went into my house and destroyed the sheetrock on my roof with a huge water mess I had to clean up. Later that day I got a call from my neighbor and told me the guys were urinating on my roof so I started watching my cameras I have around my house, one of the guys pushed over the pallet of foam insulation and im sure damaged most insulation for my roof. I also saw that a few of the guys were taking supplies from the pallet that was ordered for my roof before they even started along with a full pallet of the insulation after job was completed, i dont understand how they had that much left over supplies after ordering specifically for the size of my roof. The next issue i had was one of the worst, during the tear off of the tar and gravel they were so careless that both my bathroom exhaust fans and my fan in the washroom got filled with debris along with my air conditioner I had debris all throughout my house that I had to clean it was a complete mess, they put screws so long that they punctured the sheet rock inside my home, they leaned the rolls of tpo along my fence and bent it to hell, they threw some of the gravel with screws in it in my driveway instead of throwing it in their trailer and on top of it all I had to tell Marcus the guy who sold me the job 3 times I wanted 3 vents removed and didn't rem

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Santiago, thank you for your feedback. We sincerely apologize that your roofing project did not meet the high standards we strive for, and we understand your frustration. Following the completion of your roof, we took immediate action to address every concern you raised. We fully reimbursed you for the replacement bathroom vent fans, covered the $1,800 cost for your chosen HVAC company to install them, and provided compensation for all interior damages that occurred during the project. We ensured that all necessary repairs were completed to maintain your roof's integrity. While we understand that the disruption and timeline were frustrating, we stood behind our work and made significant financial investments to make things right. This experience has led us to implement additional protocols for material protection and interior safeguarding on all projects. We regret that despite our efforts to resolve these issues, your experience remains unsatisfactory. For future customers reading this, please know that when challenges arise, we take full responsibility and work diligently to make things right. Our 4.9 star rating across Google reviews reflects our typical standard of service. We encourage anyone with questions about our work to contact us directly at 505-615-0646. Paramount Roofing Team

• 1 out of 5Nicole Gonzaleza year ago

  I contacted Paramount Roofing to have an inspection done of our roof on July 7, 2024. We received their estimate and photos to submit to our insurance company on July 27, 2024. Our insurance company wanted more information regarding their inspection. So Paramount Roofing sent a new roofer out for an inspection, as the last one who inspected our roof was no longer with their company. I was told that they would inspect our roof again for free and then get us their estimate and photos that evening on September 16, 2024. Two days later, I was told that they would not provide me the estimate and photos from their inspection, because they required a contingency fee agreement to be signed first. This information was needed for insurance purposes. This doesn't make us want to go with a company that only seeks out money. I would highly reccomend you take your business elsewhere, as they seem to only care about money and not actually helping a customer or being an honest company.

  Reply from the business

  While we appreciate all feedback, we are concerned that your review does not accurately reflect the situation and omits important details regarding your denied claim from State Farm and your involvement with the New Mexico Office of the Superintendent of Insurance. When we first inspected your roof and provided an estimate on July 27, 2024, we were unaware that you intended to file an insurance claim. Had we known, we could have tailored our services to better assist you, as helping customers navigate insurance claims is a significant part of what we do. Despite multiple attempts to follow up over the next month without a response, you later reached out requesting detailed information on the specific number of shingles damaged by hail and wind, as well as code compliance issues related to 3-tab shingles. To accommodate your needs, we conducted a second inspection at no additional cost. To provide the comprehensive documentation and work directly with your insurance company, we require a contingency agreement—which, contrary to what was stated, involves no cost or fees. You declined to review or sign this agreement during our phone conversation. This standard practice allows us to dedicate the necessary resources to support your claim, with the understanding that we would perform the repairs once approved. It protects the interests of both parties. We understand that you are currently working with the New Mexico Office of the Superintendent of Insurance and have mentioned involving legal counsel. We respect your decision and understand that you prefer to handle the insurance process independently. Regarding your comments that we "only seek out money" and "not actually helping a customer or being an honest company," we want to assure you that we are dedicated to assisting our customers while operating as a sustainable business. We strive to be transparent and upfront in all our communications. Our intention was to help you navigate the complexities of your insura

• 1 out of 5SkullyEdited a year ago

  They quoted us a $5,000 for repairs and ‘maintenance’ when two other companies came in around $2,000. I called them about the discrepancy and he went into detail about ‘maintenance’, discussing they provide the ability to monitor trouble spots that could go bad. Not worth $3,000 to me!! How they have so many positive reviews blows me away after dealing with them. Just my experience ***** In response to the owner of the company, I have never seen a company with this highly rated reviews that as I said (“I don’t know if this is happening with this company”) but I have experienced the same with a company out of Albuquerque that had a high number of reviews with a 5.0 rating. We did not find them to be a 5 when they tore into our historic house in Silver City to put up new windows. Your estimate to fix our roof was $5,000. It put us in a bad relationship with the seller of the home because their two roofer estimates were $2000 each. They thought we were extorting them! I had the estimator twice explain why he was so much higher and he said they look out for ‘maintenance issues. He asked me who the names of the two companies were and I told him the names of two reputable companies, likely with less overhead. I know the one we chose was a smaller one. The person was very knowledgeable, not asking for ‘maintenance costs’ and fixed what was needed on what is a very well built 10 year old roof for $1200. That’s a far cry from $5,000. Let your readers decide but that is the facts. I usually let small things slide but to prey on people’s fears by saying your watching for things that could go wrong has many words for that but to me it’s just wrong, and that is why I just have a hard time you have so many great reviews for your very expensive service.

  Reply from the business

  “Skully,” While we respect your right to post a review, it’s worth noting that leaving feedback anonymously can make it difficult for us to address your concerns directly. We do not appreciate you starting your review with “AVOID!” in all caps, especially when you accuse us of putting up fake reviews without any evidence. To clarify, we have been on Google for years, and if we were posting fake reviews, don’t you think Google would have caught on by now? Posting fake reviews is against Google’s terms of service, but to be clear, Google doesn’t have the authority to make something illegal, as you stated. While it's a violation of their policies, legal matters surrounding fake reviews are determined by consumer protection laws, not by Google. Regarding the price discrepancy, we spent over 30 minutes on the phone with you, thoroughly explaining the difference between a simple repair estimate and our comprehensive maintenance with repair estimate. We understand that differentiating between the two can be confusing. On a previous call, you even agreed to proceed with the maintenance but mentioned you needed to figure out who would be paying for it. If you look at our reviews from paying customers who actually used our services, many mention how well we explain things and communicate. One customer even said, “The work was meticulous. Big thanks to Henry and Eric who did the final work, as well as Malcom, Ernie, and Danielle who helped walk us through the project!” It’s likely you were comparing another company’s simple repair estimate to our maintenance and repair estimate, which are not the same. Our maintenance included addressing existing issues and monitoring potential future problem areas to ensure the roof's longevity. Additionally, the roof we inspected was nearly 4,000 square feet and had not been maintained, requiring substantial work. We also provided a multi-year warranty on the work we performed, further ensuring the quality and longevity of our ser

• 1 out of 5Daniel Ryan3 years ago

  They scheduled an appointment and waited until the day of the inspection to call and ask if I was paying for the roof or if I was going through the insurance. Once I said insurance the rep told me that they were not taking anymore insurance jobs. Cash job contractors cant be trusted!

  Reply from the business

  Daniel, We sincerely apologize for the frustration and inconvenience you experienced. You're absolutely right to be upset about the last-minute cancellation, and we take full responsibility for our poor communication in this situation. To clarify, we do work with insurance claims regularly. However, insurance projects require significantly more time and resources than standard projects, as they involve extensive coordination between homeowners, insurance adjusters, and our team to ensure the scope of work is accurate and comprehensive. This process, which we provide as a complimentary service to help customers navigate their claims, includes multiple inspections, detailed documentation, and ongoing negotiations to ensure you receive everything you're entitled to under your policy. The issue you encountered occurred during a period when we had reached capacity for these time-intensive insurance projects. Our mistake was not communicating this limitation when scheduling your appointment, rather than waiting until the day of service. This was unacceptable on our part. We understand how our handling of this situation could understandably damage your trust. We are committed to serving both insurance and direct-pay customers with integrity. Moving forward, we're implementing better scheduling protocols to ensure customers are informed of any service limitations at the time of booking, not on the day of service. Paramount Roofing Team

• 2 out of 5Rao Garimella4 years ago

  A couple of years ago, when my roof leaked, I asked Mike Croce from Paramount roofing to inspect the roof, tell me what was needed to be done and do it. I had expressly requested that they tell me what needed to be done so that I don't have …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Rao, We are sorry to hear about your negative experience with our company. At Paramount Roofing, it is our goal to provide top-quality services and solutions to our customers to ensure their complete satisfaction. We apologize if we did not meet your expectations during your interaction with us. We understand that you requested that we tell you what needed to be done to address the issues with your roof and that you were promised pictures of the work completed. We apologize for any difficulties you experienced in obtaining those pictures and for any inconvenience this may have caused you. We also apologize if there was any miscommunication regarding the cause of the leak in your roof. We strive to be transparent and honest with our customers, and we regret if this was not the case in your situation. We value your business and your feedback, and we are committed to improving the level of service we provide.

• 1 out of 5Bret D4 years ago

  I received a free estimate for roof maintenance from Paramount and nearly fell out of my chair. Subsequently, I got two estimates from other companies. Paramount's estimate was nearly FOUR times that of the company I later contracted. Paramount was about FIVE times the amount of the lowest other bid. Maybe they just didn't want to do this repair job -- why else would you include 'seal around the air conditioner and chimney' -- when our house has NO chimney, and refrigerated air (not located on the roof)? By default, they get one star, but this they earned. The did follow up on their bid with 3 phone calls. (Then again, I'd place a few calls to try to get this much money from a homeowner for such a small job.)

  Reply from the business

  I'm sorry to hear that you had a negative experience with our company. It sounds like there may have been some misunderstanding or confusion regarding the estimate that we provided for your roof maintenance. We strive to provide accurate and transparent estimates to our customers, and it is not our intention to overcharge or mislead anyone. If you would like to discuss this further or if you have any concerns about the estimate that we provided, please don't hesitate to reach out to us. We would be happy to address any issues or concerns that you may have. Thank you for your feedback.

• thoroughness32
• leak repair24
• courteous staff23
• skylight replacement10
• silicone coating8
• debris cleanup5
• diligent crew5
• metal roof installation4
• reasonable estimate3
• drone inspection2

14 more of the 194 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Gary Choi3 days ago

  Great service, prompt and fast Excellent communication

• 4 out of 5Nick Myers4 months ago

  We just had our old tar and gravel roof replaced by Paramount Roofing. They did a great job and we are extremely happy with the end product. I wish I could give them the full 5 stars--I had great experience with almost everyone on the team--but one worker was habitually late to finishing up the final patch job and often left me waiting around for hours. However, I do not consider that person representative of the whole company and my overall experience was very positive.

  Reply from the business

  Thank you, Nick! Tar-and-gravel tear-offs are a big job and we're glad the crew took good care of you and the new roof came out great. We appreciate the honest feedback and we're here if you ever need anything.

• 5 out of 5Pauline Carter6 months ago

  Best price best company best service!!!

  Reply from the business

  Thank you so much, Pauline! We truly appreciate the kind words. It was a pleasure working with you, and we're glad we could deliver great service at a fair price. If you ever need anything in the future or know someone who needs roofing work, don't hesitate to reach out. Thanks again for trusting Paramount Roofing! Paramount Roofing Team

• 5 out of 5Jonel Ortiz10 months ago

  Paramount roofing does amazing work! Very professional and transparent, they showed up last minute to fix a leak and did a great job.

  Reply from the business

  Jonel, thank you so much for taking the time to share your experience! We're thrilled to hear you were happy with our emergency leak repair service. Our team takes pride in being responsive, professional, and transparent with every customer. It was our pleasure to help protect your home, and we truly appreciate your trust in Paramount Roofing. Should you need any roofing services in the future, whether it's skylight maintenance, storm damage assessment, or routine inspections, please don't hesitate to reach out. Thanks again for the wonderful feedback! Paramount Roofing Team

• 5 out of 5Kennia Guillen Dominguez10 months ago

  We used them for roofing and some minor structural repairs. The crew was professional, efficient, and very meticulous. Everything from shingles to siding was perfect – impressive work!

  Reply from the business

  Kennia, we really appreciate you taking the time to leave this review! It's always rewarding when clients notice the attention to detail our crew puts into each project. Handling both roofing and structural work requires careful coordination, so we're happy everything came together seamlessly for you. Thanks for choosing us and for sharing your experience, it helps us tremendously! Paramount Roofing Team

• 5 out of 5Travis Murraya year ago

  I compared other quotes to Paramount, They took the time to show me where others were shortcutting and what to look out for. Transparent company that I would do business with again. How many times do you hear that? We had old roof torn off …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your experience, Travis! We're thrilled that Malcolm could help you understand the important differences between quotes and ensure you got the quality roof your property deserves. Your trust means everything to us at Paramount Roofing, and we're grateful you chose us for your TPO replacement project. It was our pleasure to keep you informed throughout the entire process, from tear-off to final installation. We truly appreciate customers like you who value transparency and quality workmanship. Should you ever need us again, we'll be here! Paramount Roofing Team

• 5 out of 5Pat Paynea year ago

  The right type and done correctly.

  Reply from the business

  Thank you so much, Pat! We're thrilled to hear that we delivered exactly what you needed with the right materials and quality workmanship. Getting it done correctly the first time is what we strive for on every project. We truly appreciate you taking the time to share your experience, and we're grateful for the opportunity to have worked on your roofing project. If you need anything in the future or know anyone who could use our services, please don't hesitate to reach out. Thanks again for choosing Paramount Roofing! Paramount Roofing Team

• 3 out of 5Joan RabornEdited a year ago

  Generally I am very happy with the work that was done. I needed a full roof replacement and that was completed. Unfortunately our project manager was not the best communicator. I emailed him the day of completion with some concerns I had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback, Joan. We're pleased to hear that you're happy with the quality of our roof replacement work and that our crew was prompt and thorough. However, we sincerely apologize for the poor communication from our project manager regarding your concerns. This is absolutely not the standard we hold ourselves to at Paramount Roofing. Your concerns should have been addressed immediately, regardless of payment status. We take full responsibility for this communication breakdown. Thank you for taking our call earlier this morning to discuss these issues. Please reach out to us directly at office@pararmountroofing.com if you have any additional concerns that need to be addressed. Customer satisfaction doesn't end when the invoice is paid, it's our commitment to every homeowner we serve in Albuquerque. Thank you for your feedback and giving us the opportunity to improve, we'll ensure better communication moving forward. Paramount Roofing Team

• 5 out of 5Robbie Garciaa year ago

  My girlfriend and I recently got our roof repaired by Paramount Roofing. Very kind, helpful, and knowledgeable. Will go above and beyond for you to make you happy. Would definitely recommend!

  Reply from the business

  Thank you so much, Robbie! We greatly appreciate you taking the time to share your positive experience with Paramount Roofing. It means a lot to us that you and your girlfriend were satisfied with our repair work. Our team truly believes in going the extra mile for our customers, and we're delighted that our commitment to providing knowledgeable and helpful service was evident during your project. Your recommendation is the highest compliment we could receive. If you ever need roofing assistance in the future or know someone who does, please don't hesitate to reach out to us again. Paramount Roofing Team

• 5 out of 5Kevin Barnasa year ago

  We're very happy with our TPO roof done by Paramount Roofing. We were impressed w/Foreman Hector & his crew who did such good carpentry work on the skylights and portal. We had other construction projects occurring at the same time which required communication. We appreciated the kindness, integrity & professionalism of Malcom throughout the roofing process .

  Reply from the business

  Thank you so much for taking the time to share your experience, Kevin! We're thrilled to hear you're happy with your new TPO roof. Hector and his crew take great pride in their craftsmanship, especially with detailed work like skylights and portals, so they'll be delighted to hear your kind words. We understand how challenging it can be to coordinate multiple construction projects, and we're glad Malcom could help make the process smooth through clear communication. Your feedback about our team's kindness, integrity, and professionalism truly means the world to us, these are the values we strive to uphold every day at Paramount Roofing. Thank you for choosing us for your roofing needs. We're always here if you need anything in the future! Paramount Roofing Team

• 5 out of 5Bee Gormana year ago

  Professional and proficient. We have now used Paramount a couple of times. They are quick to schedule the estimation, which comes with photos and a complete explanation of their findings. Work is scheduled in a timely fashion and completed when scheduled. Photos are provided of progress and completed work.

  Reply from the business

  Thank you, Bee, for your wonderful review and continued trust in Paramount Roofing! We're delighted to hear that you've had consistently positive experiences with our team. We take pride in our thorough estimation process, clear communication with photos, and our commitment to staying on schedule. It's customers like you who allow us to maintain our high standards of service in the Albuquerque area. We truly appreciate you taking the time to share your experience and for choosing Paramount for your roofing needs multiple times. We'll be here whenever you need us in the future! Paramount Roofing Team

• 5 out of 5Marcus Sa year ago

  We booked Malcolm, who is also the crews Manager , as he inspected my garage roof for potential leaks due to mold because it was raining so much. Malcolm is such an amazingly respectful ,nice and highly experienced and just so friendly , Malcolm creates a memorable experience and it's not just a job it's a visit to look forward to. I highly recommend Paramount Roofing especially Malcolm if you happen to contact him when he's not so busy. -Marcus S.

  Reply from the business

  Marcus, Thank you so much for taking the time to share your experience with Paramount Roofing! Your kind words truly mean the world to our team. We're thrilled to hear that Malcolm was able to provide such exceptional service during your garage roof inspection. He takes great pride in his work and genuinely cares about each customer, so your recognition of his professionalism and friendly approach will absolutely make his day. We'll be sure to share your wonderful feedback with him. It's customers like you who make what we do so rewarding. Your comment about Malcolm creating a "memorable experience" and making it "a visit to look forward to" perfectly captures what we strive for, turning necessary home maintenance into positive interactions built on trust and respect. Thank you again for choosing Paramount Roofing and for recommending us to others. We're here whenever you need us! Paramount Roofing Team

• 5 out of 5Tabitha Diffiea year ago

  Ladonna Evans was upfront and trustworthy. Her and her crew did an excellent job on my roof. They also did a wonderful thorough job on the clean up.

  Reply from the business

  Thank you so much for the five-star review, Tabitha! We're delighted to hear that you had such a positive experience with our team. Being upfront and trustworthy is at the core of what we do, and we're glad that came through for you. It's wonderful to know that both the roof installation and the cleanup met your expectations. We take pride in leaving every property as clean as we found it. We truly appreciate your kind words and your business. If you ever need anything in the future, we're just a call away! Paramount Roofing Team

• 5 out of 5Benjamin Domingueza year ago

  They resealed the roof and did a good job.

  Reply from the business

  Thank you so much for the wonderful review, Benjamin! We're thrilled to hear that you were satisfied with our roof maintenance work. At Paramount Roofing, we take pride in delivering quality workmanship at fair prices for our Albuquerque neighbors. Your feedback means a great deal to our team, and we truly appreciate you taking the time to share your experience. If you ever need any roofing services in the future, please don't hesitate to reach out! Paramount Roofing Team

• Licensed

  “…Albuquerque, and Placitas, from a licensed, insured contractor with 4,000+ New…”

• Insured

  “…and Placitas, from a licensed, insured contractor with 4,000+ New Mexico…”

• Bonded

  “…Contractor NM GS-21 #400113 Licensed, bonded & insured 10-yr workmanship…”

• Warranty offered

  “…& insured 10-yr workmanship warranty What we do Every roof. Every service.…”

• Financing available

  “…0% APR available · up to 24 months See financing options Service areas The crew that knows Rio…”

• 24/7 emergency call-out

  “…We answer 24/7 Skylights Replacement &…”

Their site also states: free estimates.