Orca Roofing & Exteriors

All 3 of the one and two-star reviews we hold for Orca Roofing & Exteriors, most recent first.

• 1 out of 5DeQuella Robinson8 months ago

  I am deeply disappointed with both the reckless behavior of one of your drivers and the equally unprofessional response from your office staff when I attempted to report it. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for reaching out to us and letting us know about this incident, Ms. Robinson. Our receptionist let the leadership team know about your call as soon as he was off of the phone with you; we have since spoken to and addressed the incident with the driver. We are sorry you had a negative experience with our team, but appreciate your candid feedback as we always strive to deliver quality interactions to our customers and the general public. We always want to improve where we miss that standard.

• 1 out of 5WSK LingestteEdited a year ago

  Yhis is an update to a prior 5-star review we had left for APEX Roofing. The review relating to our sales rep, Justin stands. He was great his 5-star review below stands. The change from a 5 star to 1 star is because of incidents that occurred after roof was installed. To begin, APEX did a thorough inspection and measurements of our roof. After their team looked at roof, they then did full measurements of the roof and they provided our first bid. We went back and forth just a bit and came to an agreement on roof replacement pricing. We also added to the agreement that the gutters be cleaned inside and out and facia boards be wiped down and cleaned, as there were black streaks running down them from dirt overflow. They agreed to this and we put it in writing in final agreement. Well the morning of roofing installation, as they were tearing away old roofing, I received a call from Francisco at APEX Roofing who told me we need new gutters. Not only was I shocked as they did a complete pre-site roof inspection when they did their measurements for new roofing. I asked why they did not tell me about this before. He told me “it was like when you remodel a house and you discover you have old Knob-and-tube electrical wiring and it needs replaced. Well I was still in shock as when I asked about the gutter pricing it added 40% to the cost of the roof job. Not knowing what to say since I was shocked and was in a position where there was really one answer as whether to proceed with new gutters, I asked about pricing. That’s when I found out gutters would add about 40% more to the overall cost. Since he had me basically over a barrel, I negotiated and got the price down somewhat to where this “surprise” cost was 30% of the cost of project. This whole project after after the phone rang to tell me “surprise you’re roofing replacement is going to cost 40% more than quoted went south from there. After the roofers had completed replacing the roof and tearing down most of the o

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize you had this negative experience, Scott; we also think you may have us mistaken with a different Apex based in Tukwila, WA. Our GM, Patrick, would be happy clear up any confusion or specific details with you if you'd like to call our office at (253) 449-0677.

• 1 out of 5Karen Na year ago

  Why is this company cold calling everyone in my neighborhood saying "Hey we see you live on this street, are you interested in roofing services?" That is just creepy, stop cold calling people during the workday!

  Reply from the business

  We're sorry to hear that you experienced someone making a pushy cold call to you using Apex Roofing's name, Karen. Apex Roofing does not make blanket "cold calls" from the phone book or any other service to prospect streets or neighborhoods. We contact customers who have provided their contact information to us through our website or by calling us to request a roof inspection. Apex Roofing aims to be a good neighbor - ready and willing to help where we're needed - and does not use or condone pushy or invasive sales tactics.

• roof replacement12
• sales approach5
• punctual crew4
• competitive pricing4
• problem diagnosis3
• on budget3
• gutter installer2
• no pressure bid2
• speed of job2
• timeline explanation2
• quick process2

14 more of the 59 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Goldwood4 months ago

  Apex roofing is 100% tops on both its people and their professionalism. They do great work. And they have people who are knowledgeable about what they’re talking about . They’re also very good at keeping you in the loop with what’s going …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your detailed feedback and are delighted with your satisfaction. Thank you for choosing us.

• 5 out of 5William Cope5 months ago

  Repaired a tear in our TPO roof. Showed up on time, great communication, very reliable. Very happy with the result. very reasonable quote.

  Reply from the business

  Excellent! We're thrilled to hear you're happy with the repair and our service. Thanks for your business!

• 5 out of 5Andrew Lister6 months ago

  Working with Joe to get our old leaky roof fixed has been a pleasure. Once we were ready to go, the process was very quick. The house is dry again, and looks better than it has in a long while. He and his crew took some tricky extras in …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're delighted your roof is dry and looks great! Appreciate your trust in our team; thanks for the feedback!

• 5 out of 5Timothy Robnett8 months ago

  After doing research and product offered from separate companies Apex gave the best price. No pushy sales but check in every so often, to see if I was ready. After a major wind storm the roof was in need of replacement. The paperwork was easy to understand. Once the roof got started after the deposit which only took two days. Joe was awesome he checked in after the job. I notice a small detail that needed attention and his crew resolved it in a timely manner. This company know what they are doing. I would highly recommend to a friend.

  Reply from the business

  We're delighted you had a great experience! We appreciate your detailed feedback and are glad we could help.

• 5 out of 5Teresa Groves9 months ago

  I highly recommend Apex Roofing. Joe was professional and friendly In all my interactions with him. But best of all, he was honest. Money is tight for me, like it is for a lot of people right now, and I have a tendency to worry and expect …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your kind words! We are glad Joe provided helpful and honest service.

• 5 out of 5Gene BaadeEdited 9 months ago

  Apex and it's liason with us, Nikko, did a superb job in every way last January. We had great conversations that were very professional and understanding of our needs. At no time were we pressured to buy, and when extra attention was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're pleased to hear of your positive experience. We are committed to providing excellent service and support.

• 5 out of 5Por KangEdited 9 months ago

  Joe He did amazing job so professional fast with quality and I have confidence with him and he also a good person. Thanks

  Reply from the business

  Thanks for leaving us a great review, Por! We're glad to hear that Joe and the rest of the Apex Roofing team were able to deliver quality service and great customer experience for you!

• 5 out of 5Robin Woodland9 months ago

  Very responsive, fair pricing, timely finish, excellent clean up

  Reply from the business

  We're pleased to hear you had a great experience! Thanks for the positive feedback.

• 5 out of 5Daryl Delaurenti9 months ago

  We had Apex put a new roof on our victorian style home with a VERY steep roof and a turret. From start to finish they were professional, did exceptional work and addressed every concern we had. I hate dealing with contractors but these guys were the exception and I wouldn't hesitate to use them again.

  Reply from the business

  We're delighted to hear about your positive experience! Exceptional work and professionalism are always our goals.

• 5 out of 5Pam Frazier9 months ago

  They were efficient and did a great job. Took only a couple days and roof was done.

  Reply from the business

  We're so glad to hear you had a great experience and are happy with the efficient work!

• 5 out of 5Donald HutchEdited 9 months ago

  I just had my roof and shop roofed by Apex Roofing. Rick and his crew arrived about 20 minutes early and got to work setting up all rheir equipment and then began tearing off both layers of my old roof and began working on the new roof. I was amazed at what it takes today to install a new roof. The crew stayed until 7. Rick came back that evening to help me take care of a split board in my attic. This was after he had gone home for dinner. He also was ae to find endcaps for my gutters and he put them on. How many companies have people who work for them that would do that? Very few. I am completely satisfied with the roof and the workmanship from Alex Roofing and highly recommended them for any and all roofing projects. I recommended Apex roofing to one of my neighbors and Rick went over and gave her a bid and she too had Apex Roofing install a new roof on her house and she is extremely satisfied with the product and workmanship done by the Apex installers.

  Reply from the business

  Thanks for leaving us a great review and recommending us to your neighbors, Donald! We love hearing that Rick and the rest of the Apex Roofing team delivered an outstanding customer experience and premium product on your roof replacement project. We appreciate the opportunity to serve you!

• 5 out of 5Hannah Suh10 months ago

  The best experience anyone could have with this roofing company! They gave me the best deal and was able to finish my roof replacement in two days. I would recommend them to anybody and they were amazing with the billing and made sure I felt comfortable with everything. Diamond is a true champ and they were also able to squeeze me in to get it done quicker!

  Reply from the business

  We are delighted to have provided an excellent experience. Thank you for your recommendation and positive feedback.

• 5 out of 5Cameron Pence10 months ago

  Simply put, outstanding! Zero drama, all expectations met or exceeded, easy and effective bid process and communication throughout. Bonus, very competitive pricing. I would happily recommend Apex to my family and friends for their home repair needs.

  Reply from the business

  We appreciate your feedback and are delighted to hear of your positive experience. We aim to exceed expectations.

• 5 out of 5Daddy Opp10 months ago

  Justin is a very genuine and generous person who does great work

  Reply from the business

  Thank you for your kind words. We are pleased to hear of your positive experience.

Properly functioning gutters are essential for maintaining the structural integrity of your property. We offer high-quality gutter replacement services that seamlessly integrate with your existing roofing system. Reach out to discuss a durable solution for your home. Visit https://www.apex-roofing.com/s/J626J105 days agoLearn more

• Warranty offered

  “…Warranty Support: Information and assistance…”

• States years in business

  “…offers timeless beauty and can last over 25 years with proper care. Trex Composite…”

• Free estimates

  “…Learn More Free Estimate Whether you’re looking for trusted…”

• Financing available

  “…with no hidden costs—plus flexible financing options to make your project more manageable.…”