On Top Roofing

All 3 of the one and two-star reviews we hold for On Top Roofing, most recent first.

• 1 out of 5Dan StewartEdited 3 years ago

  Dropped the ball

• 1 out of 5Brian R4 years ago

  First, I was pressured to sign the contract before work began. I should never have signed it! Then Valley View Roofing never delivered on their promise to have the insurance pay for the entire roof replacement. Their ability to communicate with our insurance company was amateurish and rude. I felt like I had to be the mediator between the two. Our insurance finally sent an email to me stating that they would no longer communicate with Valley View Roofing and that the matter was finished. The quality of the roofing seems to be ok but there are trim pieces just above our front door that were reused and all bent up. They look horrible! The competence of their workers to remove and re-install our solar system was very poor. When they re-installed the panels, they were very uneven and looked horrible compared to how they were before they were removed. I even saw some of the workers throw away broken mounts that were never replaced. I had them come back to "re-align" the panels and when they were done, although it was an improvement, it still wasn't like it was before. Then a week later, one of the panels came loose and almost blew off the roof. I now have very low confidence that they will all stay secure.

• 1 out of 5Anjanette Sights5 years ago

  They sent out James their roof inspector who is young and unexperienced. He said he had to come back and harness himself to be able to inspect the roof properly which he never did. I later get a text telling me that he had talked to Tommy …

  Google cut this review short. The full text is on their Google profile.

• roof replacement18
• insurance claim assistance13
• responsive staff7
• efficient team7
• new roof7
• fast work5
• thorough cleanup3
• install team3
• fair quote2
• detailed bid2
• install process2
• no sales pressure2
• explained choices2

14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Darlene Overdieka week ago

  We had wind damage on our cabin roof in Garden City Utah. On top came right out to inspect the damage. Chris Merzlock was our representative from On Top and he advised that we needed to replace the entire roof. He dealt tirelessly with our insurance company for multiple inspections and red tape for 3 months until they finally agreed the roof needed replacing. Once we had the approval from insurance the roof was completely redone within two weeks. It looks beautiful and we couldn’t be happier with it. The crews were fast, efficient and cleaned up the entire area. Thank you On Top Roofing. Especially Chris. You showed customer service is still alive and well. Great job! We highly recommend On Top Roofing.

  Reply from the business

  Thank you for the positive review Darlene! We value our customers and delivering great customer service is a top priority. We're glad Chris was able to embody that while working with you. We appreciate your business and are here for any of your future roofing needs. Thanks again!

• 5 out of 5Carley Clarka week ago

  Our roof started leaking into the light fixture in one of the bedrooms, so I googled roofing companies that service my area and On Top Roofing was one of them. Chris came out to give me a quote and I had started a claim with my insurance …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the awesome review and pictures Carley! We strive to do the job right and leave everything in great condition. We're glad Chris and Boston were able to give you a positive experience and we appreciate your business!

• 5 out of 5mike4 weeks ago

  Great company. Ryan was awesome to work with, very thorough and did everything he could to help me out. Rico and his crew showed up and slammed it out with precision, speed and clean. I would recommend these guys to everybody.

  Reply from the business

  Thank you for the kind review Mike! We're glad Ryan and Rico were able to show just how much we appreciate our customers. We're grateful you picked us and are here for any future roofing needs that may come up.

• 5 out of 5Judy NielsenEdited a month ago

  From the very start when talking to Mr. Frazier I felt very comfortable in the way that he explained the Choices that I had for my roof and not pressured into any kind of Sales. I’ll let him know from the very start that I wanted something …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing such a kind and detailed review! We're thrilled James, Rico, and the crew kept things running smoothly. We value our customers and glad that showed through. Thank you for trusting On Top Roofing with such an important project, and we appreciate the recommendation.

• 5 out of 5Dave Apodacaa month ago

  Jonathan and his entire Team really came to our rescue! Top Notch work, and true professionals!! We’re glad we chose them!!

  Reply from the business

  We're so glad Jonathan and the team could come through for you when you needed it! Thanks again for taking the time to share this, and don't hesitate to reach out if you ever need anything else.

• 5 out of 5d ga month ago

  Leo and Juan were fabulous. Efficient and professional and really seemed to know what they were doing. Highly recommend.

  Reply from the business

  Thank you for the great recommendation! We'll make sure to pass along your kind words to Leo and Juan. Please don't hesitate to reach out if you need anything in the future!

• 5 out of 5Taliaa month ago

  From start to finish, my experience was outstanding. Ryan Bills was absolutely fantastic to work with. He was knowledgeable, honest, professional, and took the time to answer every question I had without ever making me feel pressured. He …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're so glad Ryan made the process easy, honest, and pressure-free from start to finish, and that our crew's hard work and attention to detail showed in the final result. We take a lot of pride in how we treat both our customers and their property, so it means a lot to hear that come through. We'll be sure to pass along your kind words to Ryan and the crew. Thank you for trusting us with your roof, and for taking the time to share this!

• 5 out of 5Elizabeth Clemons2 months ago

  So nice, helpful and down to earth people. Casey is the best. He was realistic with pricing and needs. Thank you!

  Reply from the business

  Thank you so much for the kind words! We're thrilled to hear Casey took great care of you and kept everything straightforward on pricing. Being honest and down to earth is exactly what we aim for, and reviews like this make our day. Thanks for choosing us!

• 4 out of 5Brian BEdited 2 months ago

  After some back and forth was able to get On top to come out to fix issue which was under warranty. Mike was great and Nolan was great. The initial install was done well. Frustrating at the back and forth. Once Nolan called it was taken care of. Thanks!

  Reply from the business

  Thank you for sharing your feedback. We're sorry to hear about the frustration you've experienced with your roof and warranty concerns. … More

• 5 out of 5Loni Gonzalez2 months ago

  Roof looks great Communication was excellent and the people that work there recalls care for their customers

  Reply from the business

  Thank you, Loni! We're delighted to hear you're happy with your new roof and that you had a great experience with our team. Providing excellent communication and genuinely caring for our customers are priorities for us, so it's wonderful to know that came through during your project. We appreciate your trust in On Top Roofing and your kind review!

• 5 out of 5David Oehm2 months ago

  Leo and Juan were fantastic. High-quality work, clear communication, and all around pros. Would highly recommend

  Reply from the business

  Thank you, David! We're glad to hear Leo and Juan provided such a great experience. High-quality workmanship and clear communication are exactly what we strive for, and we're proud to have them on our team. We appreciate your recommendation and thank you for choosing On Top Roofing!

• 5 out of 5Patti Brunty2 months ago

  Leo and Juan were very kind. They explained everything they were doing and there were no surprises. I'm very grateful for their service.

  Reply from the business

  Thank you, Patti, for your kind words! We're so glad to hear that Leo and Juan provided a great experience and kept you informed throughout the service. Clear communication and no surprises are exactly what we strive for. We truly appreciate your trust in our team and are grateful for the opportunity to help with your roofing needs!

• 5 out of 5Sandy Anderson2 months ago

  After getting quotes from several roofing companies, we chose On Top Roofing and couldn't be happier. Other companies came in much higher, and their financing options weren't nearly as good, even with my strong credit.
Our old asphalt …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sandy, thank you so much for the thoughtful review and for trusting On Top Roofing with such an important investment in your home. We're thrilled to hear that James helped make the process clear and comfortable from start to finish, and that our team was able to provide the right solution at a competitive value. From reinforcing the roof structure and new decking to installing the new gutters and shingles, our goal is always to deliver a roof that's built to last. The flat black shingles were a fantastic choice, and we're glad they gave your Taylorsville home the updated look you were hoping for. Most importantly, it means a lot to know that you have peace of mind for the future and confidence that your son will be protected for years to come. Thank you again for your recommendation and for choosing On Top Roofing!

• 5 out of 5Sterling Hill3 months ago

  Had On Top Roofing out earlier this week to repair some wind damage, and they were fantastic. They showed up quickly, gave a very reasonable price, and got the job done fast. Ryan was incredibly knowledgeable and friendly during the initial …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the recommendation, Sterling, and for trusting On Top Roofing your roof wind damage repair! We’re glad we could get out quickly, provide a fair price, and complete the work efficiently. Ryan, Nolan, and the crew will really appreciate your kind words. Clear communication, quality workmanship, and making the process easy for homeowners are things we take seriously, so it’s great to hear your experience reflected that. Thanks again for the support!

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