Nu Look Roofing, Siding, and Windows

All 2 of the one and two-star reviews we hold for Nu Look Roofing, Siding, and Windows, most recent first.

• 1 out of 53 32 years ago

  If i could leave negative stars i would. DO NOT USE THIS COMPANY. They are more expensive than some others and use high pressure sales tactics. Their project manager was garbage and never showed up on site. When asked he told my wife it was her fault he wasn't there and then complained about the number of jobs he had. They messed up the roof and water leaked down the ceiling and walls of 2 bedrooms and a bathroom. While there was other damage, this was our main concern. They came out to fix the roof, but did nothing about the internal damage. I will say that the people who came out to fix the roof showed real concern, were quick to remedy the situation, and were very professional. At that time we were told that we needed to contact the company about the other repairs. The person who was here took their own pictures of the damage inside the house. We were told that we could get the work done and submit the invoice. We called 3 times to verify the information, and were told that was correct. So, we went ahead with getting our house fixed, from the damage that their shotty work caused. They asked us to submit it by email. They asked us to resend it twice, both times saying that they did not receive the email. It's odd that they never received it because they had previously responded to that email address. They asked us to submit it through their portal. They said they didn't get that either and asked us to submit it again. We did. It went back and forth between you need to submit it through email, then no you need to submit it through the portal. It was as if no one there knew what they were talking about. I am no longer suprised by this at all. The last person who told us we could go ahead with the work must have gotten in trouble because they fired off an email saying the opposite of what they told us on the phone. We then had to call and email to try and see what we could do to fix the issues, that their miscommunication or lies caused. They ignored all communica

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback regarding your experience with our company. We take customer feedback very seriously and are committed to addressing any concerns. … More

• 1 out of 5Sam Varghese3 years ago

  Horrible company, I dealt with 4 different people for my project. Everyone keeps leaving and the next one up gets promoted. Terrible experience and hoping this review doesn’t get deleted…. STILL DEALING WITH LEAKS

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Sam, Thank you for taking the time to share your feedback. We deeply apologize for the negative experience you had. We take customer satisfaction seriously and would like to make things right for you. Our Pennsylvania Regional Manager, Joe Orndorf, who has 15 years of industry experience, will personally reach out to you. He is dedicated to remedying the situation and ensuring that you have direct contact with our service department. At Nu Look, we pride ourselves on providing a higher quality product that is backed by a lifetime warranty. We understand that dealing with multiple individuals can be frustrating, and we sincerely apologize for any inconvenience caused. In addition to Joe, our production manager Ron Lyon, who has been with the company for 9 years, will also be reaching out to you. Once again, we appreciate your choice in Nu Look, and we are committed to making this a better experience for you. We want to ensure that all your concerns are addressed and resolved promptly. Please expect to hear from Joe and Ron shortly. Thank you for giving us the opportunity to make this right.

• project work15
• personable staff10
• smooth process5
• siding5
• timeliness5
• explaining the process4
• fast installation3
• easy to talk to3
• excellent workers2
• issue resolution2

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5David Ga year ago

  I know I can be a pain of a customer, especially when I've dropped over $20k on renovations. Its with that in mind that I give the Nu Look Crew all the respect for their communication and efforts as I go through this process. Two of the three projects have been completed and I await the build and install of my bay window, which I knew would drag out the process, but such is life.I'll add those photos when its done. Thank you Allen and Sandy, for putting up with me :-)

  Reply from the business

  Thank you, David, for your kind words and understanding throughout the process. We appreciate your trust in Nu Look Roofing, Siding, and Windows and look forward to completing your projects!

• 5 out of 5Debritu Wake2 years ago

  The Did Good job.Thank You

  Reply from the business

  We’re glad you were satisfied with our work! We look forward to being able to assist you in the future with any other projects. Thank you for the review!

• 5 out of 5Patty Manieri2 years ago

  I heard an advertisement for any Look on the Chris Stigal radio program. He made the company seem too good to be true. I contacted them about doing work for my 87 and 83 year old parents. Well….they were BETTER than too good to be true. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Patty, thank you for the review! We're so glad you trusted us with your home and that you had such a positive experience with our technicians. We'll pass along your kind words to them. Our customer's satisfaction is of the utmost importance to us. We're happy to hear that Joe and Mike communicated well with you throughout the process and that you're satisfied with their work, so much so you'd trust us again for future projects. We look forward to working with you again, whether it be for your parent's home or your own!

• 5 out of 5Jeffrey Haga2 years ago

  The process throughout our entire project was a very smooth process from the initial call I made, to speaking with the sales team and coming to our final decision on what we wanted. The installation technicians were very professional and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words. Home exteriors is what we do best, and we're honored that you trusted us with your gutters, siding and door installation. Our entire Nu Look team always looks out for our customers and we strive to make our projects operate as smooth as possible. You deserve to love the look of your home, and we're happy to have been able to help you achieve your vision.

• 5 out of 5Joyce Demmitt2 years ago

  Nails had come loose on a few of the shingles on our roof. NuLook was immediately responsive. Shawn fixed the problems quickly and answered our questions. We're very pleased with all the work NuLook has done for us.

  Reply from the business

  Thank you for the positive review Joyce! We're glad that you had a good experience with us during this roofing project. Thank you for trusting us with replacing your roof shingles. Our team of experts is always ready to help customers with … More

• 5 out of 5Carlos Plaza2 years ago

  Senior Field Tech Shawn Barrick did an amazing job representing himself and NU Look Design. Professional demeanor and explained step by step of what he observed was the issue with our window. He immediately jumped into action and replaced the damaged part in our window. Instant service by a seasoned professional. Thank you Shawn and thank you NU Look Design.

  Reply from the business

  Carlos, thank you for the review! We're happy to hear that you had such a positive experience with Shawn. Ensuring a good customer relationship is important to us. Shawn is an expert at both his work and his ability to walk customers … More

• 5 out of 5Michael Divver2 years ago

  Did my roof quickly in 1 day and i am very happy with it

  Reply from the business

  Thanks for the review! So glad to hear that your roof was completed quickly. Our customer’s satisfaction is of the utmost importance to us. We’re glad you’re happy with your roof, thanks again!

• 5 out of 5K Simms2 years ago

  Shawn Barrick is amazing! He has been a part of 3 projects that we have had done on our home. He is very customer oriented and he does what he says he's going to do. Not like some who talk a good game but with no follow thru! We are truly grateful for his kindness and his dedication! Thank you, Shawn!

  Reply from the business

  Thank you! We will pass your kind words on to Shawn. It's always nice to hear such positive things about our team members. We're glad that his work over several projects was to your satisfaction and that his professionalism and kindness were consistent. Our technicians are always personable as well as experts in their field. We are so happy to hear about your positive experiences with him over the years.

• 5 out of 5Charles Delzer2 years ago

  They completely removed an old wooden door probably 50 years old did not seal between the garage and the basement. It wasn't very secure it was really bad. They installed a new steel door with deadbolt locks frame. It's beautiful absolutely …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Charles, we want to thank you for the review! It's always nice to hear from returning customers. We're glad to hear your roof is holding up well, we wouldn't expect anything less from our expert technicians. They always complete door replacement projects diligently and professionally and we're happy to hear you were satisfied with their work on this project as well. We look forward to helping you with any other home exterior projects.

• 5 out of 5EP Franco2 years ago

  The Nu Look roofing replacement project was made easy with help from the professional Nu Look team. Thank you to Robert Kitchings, Insurance Restoration Expert …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kinds words! It's always our priority to have projects run smoothly from start to finish and we're glad to hear that was your experience with our team. Our experts utilize their knowledge every step of the way. Roofs are our specialty and we're glad that you had a positive experience with our gutter services as well. Thanks again for the positive review!

• 5 out of 5Pete “Sting” Rey2 years ago

  I just replaced 11 windows. Excellent work by the crew and the new windows have been outstanding. The whole experience from purchasing to install was flawless.

  Reply from the business

  Thank you for the kind words and we’re so glad you're enjoying your new windows! Our entire staff, from customer support to our expert technicians, always has the customer’s best interest in mind and our work is always backed by a satisfaction guarantee as well as a lifetime warranty. We’re happy that you enjoyed your experience with our window replacement services and will keep us in mind for any future exterior home project needs!

• 5 out of 5Glenn Locke2 years ago

  Great quality and great service!

  Reply from the business

  Thank you for leaving a review! We pride ourselves on using only the highest quality materials for all our home exterior projects. Our expert technicians always complete any project, big or small, with care so you can be sure your home is in good hands with us. We’re so glad you had a positive experience with us, thanks again!

• 5 out of 5Kathy Collins2 years ago

  Shawn was very professional and knowledgeable. He took the time to explain things. I couldn’t be happier with his service!

  Reply from the business

  Hello! We’re so glad to hear you had a positive experience with Shawn and that he took the time to ensure you understood the scope of the project. We always want our customers to understand the work that is being done on their homes. It’s … More

• 5 out of 5Conny Svensson2 years ago

  Outstanding service and job was done top notch very professional

  Reply from the business

  We’re so glad you had a good experience with us! Our technicians pride themselves on the quality of their work and complete each project with the time and effort it deserves. Thank you for the kind words!