Monarch Roofing

8 of the 14 one and two-star reviews we hold, most recent first.

• 1 out of 5The Kontrar3 weeks ago

  They have the wrong number, but they keep calling anyway. It's multiple calls a day for days at a time, and whenever you ask them to stop, they just hang up.

  Reply from the business

  Thank you for reaching out. We understand your concerns regarding the calls you’ve been receiving. Please know that this does not reflect the standards we uphold at Monarch Roofing - Wilmington. We would appreciate the chance to remedy this and remove your number from our system, but we are unable to connect you to the correct info based on the name in your review. Please reach out to us directly with your details so we can ensure this is taken care of. We appreciate you bringing it to our attention. Sincerely, The Team at Monarch Roofing - Wilmington

• 1 out of 5stephaniele lea month ago

  I reached out to ask for a quote on June 29th via Google. We used the chat function to text, and agreed they would be coming out for “For the roof quote, plan on up to 90 minutes so the inspector can measure everything and walk you through options, and we do ask that both homeowners are present if possible.” We agreed for today June 2nd at 5pm. Since then until 5:03pm I had zero communication with anyone from the company. At 5:03 pm I reached out via same chat function to confirm that the appointment was set for 5:00pm today June 2nd. I was told “ Hi Stephanie, yes that's still the plan, we're working to finalize it in our scheduling system right now. If anything changes on our end we'll text you right away, but you're still set for the 5-7 PM quote window today at (address).” I reached out once again at 5:18pm to see if there was any update. I was then told “ Our quotes are scheduled in a 5-7 PM arrival window, but you should absolutely get a heads up if anything is running behind. Are you still at (address) right now so I can get you a live ETA?” I reply yes and they confirm they are reaching out to get an ETA. At at 5:40 I get told “ Hi I appreciate your patience! I'm checking with our scheduling team for the inspector's exact arrival time and will update you as soon as possible. Thank you for hanging in there!” I express how this is unacceptable and they reply with “May I ask what time you were expecting them to arrive and whether you received any calls or texts at all from the inspector?” I have zero communication with anyone except when I reach out first, and still zero ETA. I was then told “I understand, Stephanie - and I'm truly sorry for the lack of communication and the confusion. I can't process the cancellation directly here, but I'm passing this to a teammate right now to **cancel the appointment and make sure no one shows up**. They'll follow up shortly to confirm it's canceled.” At 6:04 pm. Over one hour of expected arrival time, again zero

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Stephanie. We appreciate your feedback and understand your frustration regarding the lack of communication leading up to your scheduled appointment. This is not the level of service we aim to provide at Monarch Roofing. We would like to learn more about your situation and address your concerns directly. Please reach out to us at your convenience, so we can ensure that this does not happen again in the future. Thank you for your patience, and we hope to have the opportunity to serve you better. Sincerely, The Team at Monarch Roofing - Wilmington

• 1 out of 5Joshua Davisa month ago

  0 stars. I submitted a request for a quote with Monarch, along with 11 other contractors in my area. Most of them replied with contact info and asked when to schedule an appt for a quote, I told all of them the same thing, that I would be reading thier reviews and would contact the selected ones next week. I told Monarch the same, but every time I replied they would reply again trying to schedule an appt or obtain my address and cell phone despite being very clear, multipke times I would not be scheduling until next week. I began to suspect I was communicating with an AI bot and just asked that my request for a quote be removed, as I personally dont like pretending im talking to a person when im actually talking to a bot, nor do I wish to improve an algorithm unknowingly or submit my info so it can be sold l, distributed, or analyzed. To be clear, I do not know that Monarch uses AI bot to respond to quote requests, that is just my opinion. Regardless. I do not recommend using them, the bot or person I was communicating with clearly was not hearing or respecting my very clear desires regarding my project.

  Reply from the business

  Thank you for sharing your experience with us, Joshua. We appreciate your feedback, and it seems your interaction with Monarch Roofing did not meet your expectations. We strive to communicate effectively and respect our customers' preferences, so your insights are valuable for us to improve. If you have further concerns or would like to discuss this matter directly, please feel free to reach out to us. Thank you for considering us, and we hope to connect with you in the future. Sincerely, The Team at Monarch Roofing - Wilmington

• 1 out of 5Scott3 months ago

  Your company felt the need to leave unwanted trash on my doorstep

  Reply from the business

  Thank you for your feedback, Scott. We understand your concern regarding the trash left on your doorstep and appreciate you bringing this to our attention. At Monarch Roofing, we strive to maintain high standards, and your experience is important to us. We encourage you to contact us directly so we can discuss this matter further Thank you for your understanding. Sincerely, The Team at Monarch Roofing - Wilmington

• 1 out of 5Shea Huse3 months ago

  I hate these people! They ignore multiple no soliciting signs and harass people!

  Reply from the business

  Thank you for sharing your feedback, Shea. We understand your concerns regarding solicitation and take them seriously. At Monarch Roofing - Wilmington, we strive to respect the preferences of our community. If you would like to discuss this further, please feel free to reach out to us directly. Your input is valuable as we work to ensure a positive experience for everyone. Sincerely, The Team at Monarch Roofing - Wilmington

• 1 out of 5Jean Valjean8 months ago

  Employee in a Monarch pickup truck driving north on Rt. 17 in Holly Ridge at 7:40 am on 12/16 almost caused a wreck with their extremely dangerous and aggressive driving. Would not trust someone that negligent and careless with my roof.

  Reply from the business

  Thank you for bringing this to our attention. Safety is extremely important to us, and we take concerns like this seriously. We appreciate the opportunity to investigate this further. Feel free to contact our office directly so we can address the matter appropriately. We value your feedback and are always working to hold our team to a high standard.

• 1 out of 5Bill Xa year ago

  I rarely leave reviews and do so only for outstanding service as that person or company should receive good press or for exceptionally poor experiences as people should be aware of what they may be getting themselves into. Unfortunately, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you bringing this to our attention. Monarch Roofing is dedicated to delivering the best to our customers and we take it seriously when our customers feel we fell short of that experience. Our team has thoroughly researched the project notes for your account. Starting July 30th a free roof inspection was provided during which we recommended a full roof replacement. The original suggestion and quote provided was declined. Following a small tornado that took place in August, we were requested to come back out to the home, and we performed another free roof inspection. Our team assisted with documenting the damage and filing the claim on your behalf as part of our service experience. We worked directly with the adjuster, who agreed to meet on November 12th. Following that meeting, we spent three weeks negotiating to secure the fairest settlement for your roof replacement. Additional third-party project delays, like the one you experienced with your HOA for approval on the color selection of the roof, prolonged the project further with their deliberations on homeowner preferences and neighborhood CC&R's. Unfortunately, the duration of time during this deliberation can open market impacts with suppliers. We saw industry-wide price increases coupled with the logistical challenges of working on Bald Head Island, all contribute to extended timelines and higher estimates. Monarch Roofing operates with the standard of transparency in every project we work on so our homeowners continue to receive the best craftsmanship from our certified team and the best products that will sustain your roof life expectancy. We recognize constant communication is essential during these longer timelines. We welcome the opportunity to have a phone conversation to discuss your project. Thank you for your feedback.

• 2 out of 5Molly Fa year ago

  I would not recommend this company for smaller or less expensive gutter jobs. We had to call and email them multiple times to fix basic issues that should have been addressed from the start. They missed several scheduled appointments, showing up on different days with little to no notice—sometimes just 30 minutes before arrival. What should have been a straightforward, small job ended up taking over two months to complete, when it really should have taken a week or 2 at most. At the end of the day, I feel like we wasted our money, especially given their high ratings on Google. Once the down payment was made, it became incredibly difficult to get in touch with anyone. Emails and texts went unanswered for days, and I had to call their general call center just to get a response. This should have been a simple project, but they turned it into a nightmare. It honestly felt like they took on a job they weren’t equipped to handle ( only hired them for roof and when they heard we needed gutters they offered to do them ), and we paid the price. I wouldn’t hire them for gutters (they did our roof and gutters), and even after the work was done, we were left dissatisfied. The most frustrating part was that I had more communication with them just to make the final payment than during the entire length of the project. I will say that the first person we worked with was great—he showed up the same day to patch a leak before any real work began, preventing further damage. But after that, everything went downhill. It seems they take on too many jobs at one time and can't keep track of what they are doing.

  Reply from the business

  We’re sorry for the delay with your mini gutter project. We take full responsibility for the scheduling issues and understand your frustration. Our goal is to deliver prompt, high-quality service, and we regret that we didn’t meet that standard this time.  We do hope you are satisfied with the final outcome.  If there's anything we can do to make this right, please reach out to us at infowilm@monarchroofing.biz

• roof replacement101
• thoroughness56
• insurance claim assistance52
• courteous staff37
• product selection20
• new roof20
• seamless process13
• fortified roof7
• free inspection4
• old roofing removal2

14 more of the 477 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Karen2 days ago

  Monarch Roofing is fantastic! Luke Staggs did my inspection and was friendly, thorough and had an impressive video to show me of my roof. Stephen Kelly and his team worked incredibly hard, showed me photos of the entire process and were great to work with. I’m so thankful I found such an honest and thorough company to repair my roof leak. They have an A+ team and I recommend them 100%.

  Reply from the business

  Thank you so much for your kind words, Karen! We’re pleased to hear that you had a fantastic experience with Monarch Roofing. It’s great to know that Luke, Stephen, and the team made a positive impression while addressing your roof leak. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Benjamin Roper6 days ago

  Stephen and Thomas were able to quickly diagnose our leak and get us set up for a solution. Very courteous and professional.

  Reply from the business

  Your comments are greatly appreciated, Benjamin! We're pleased to hear that Stephen and Thomas were able to quickly diagnose your leak and provide a solution for you. At Monarch Roofing, we pride ourselves on our courteous and professional service. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Steve Hamiltona week ago

  Great experience replaced my roof one day no mess david was very professional talking to us and explaining everything in detail that was going to happen Zack and his crew did a great job covering all our plants and yard zack even went out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful review, Steve! We're thrilled to hear about your great experience with Monarch Roofing. It's fantastic that David was able to provide detailed explanations and that Zack and his crew took such care with your yard and plants. We appreciate your recommendation and hope to work with you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Helena Joya week ago

  Steve Kelley came to our house looking for a leak in the bathroom ceiling. The had to climb all over the attic to find the leak and found it. What great service Steve!

  Reply from the business

  Thank you for your kind words, Helena! We are thrilled to hear that Steve was able to find the leak and provide great service. At Monarch Roofing, we always strive to ensure our customers are satisfied. Our team appreciates your feedback and looks forward to assisting you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Robert Goodmana week ago

  Stephen and Evan came and diagnosed my leak and fixed it I couldn't be happier. I high recommend Monarch Roofing

  Reply from the business

  Thank you so much for your kind words, Robert! We’re thrilled to hear that Stephen and Evan were able to diagnose and fix your leak to your satisfaction. Your recommendation means a lot to us at Monarch Roofing. We look forward to assisting you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Audie Liz3 weeks ago

  David was our roof inspector prior to repairs getting done, very nice and professional. Great service, company took plenty of before and after pictures, also added a downspout extender and knocked down a wasp nest I couldn’t get to. Put …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words, Audie! We’re thrilled to hear about your positive experience with Monarch Roofing and David's professionalism. It’s wonderful to know that our team provided thorough service, from the repairs to the extra touches like the downspout extender and protective measures. We truly appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Terrell Reddena month ago

  Worked with Paul and crew through insurance issues and they did a very good job in an excellent time frame.

  Reply from the business

  Thank you for your feedback, Terrell! We're thrilled to hear that Paul and the team were able to assist you effectively with your insurance issues and complete the job within your timeframe. Your satisfaction is our priority at Monarch Roofing - Wilmington, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Frank Hawkinsa month ago

  Excellent work, clean up was perfect. Steve Kelly was on top of it, what a great job.

  Reply from the business

  Thank you, Frank! Our team truly appreciates your kind words about the work we did and the clean-up. We're glad to hear that Steve made a positive impression. At Monarch Roofing, we strive for excellence in every aspect. Looking forward to helping you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Louis LeBrun2 months ago

  Quick, thorough, very knowledgeable, and extremely polite

  Reply from the business

  Thank you, Louis! We truly appreciate your kind words about your experience with Monarch Roofing. It’s wonderful to hear that you found our team quick, thorough, knowledgeable, and polite. We look forward to serving you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Joey Benton3 months ago

  The service and quality of work was awesome. The project manager Zack Messetler was very professional and communicated throughout the entire project. He sent pictures throughout the days to show progress of roofing. I highly recommend Monarch for roofing installation. The crew did a great job on protecting flowers in landscaping and cleaning up.

  Reply from the business

  Thank you for your fantastic review, Joey! We’re so glad to hear that you had a great experience with Monarch Roofing - Wilmington and that Zack's professionalism and communication made a positive impact on your project. It’s wonderful to know that our crew took great care of your landscaping as well. Our team appreciates your recommendation and looks forward to serving you again in the future! Sincerely, The Team at Monarch Roofing - Wilmington

• 5 out of 5Ryan Healy4 months ago

  I highly recommend!!! very professional company. The process from the start to finish was very smooth. Steve came with his crew explained everything, even upload photos as the job was being done. He explained how long everything would take and was right on the money !!! If you are looking for a reputable company to do your roof this is it !!!!

• 5 out of 5Michael Silva4 months ago

  So glad I used Monarch Roofing for my copper gutter install. Great price, professional and attention to detail! Love our new gutters!

  Reply from the business

  Thank you so much for your incredible 5-star review, Michael! We're thrilled to hear that you're happy with your new copper gutters and that our team at Monarch Roofing was able to meet your expectations. Your kind words about our pricing, professionalism, and attention to detail truly mean a lot to us. Enjoy your stunning new gutters, and thanks again for choosing Monarch Roofing!

• 5 out of 5Michael SilvaEdited 4 months ago

  Robert is awesome to work with. Looking forward to our gutters install!

• 5 out of 5James4 months ago

  Zack and his team did a great job replacing a damaged roof cap. Appreciated their rapid response and efficiency.

  Reply from the business

  Thank you so much for the fantastic review, James! We're thrilled to hear that Zack and the Monarch Roofing team impressed you with their rapid response and efficiency in replacing your damaged roof cap. Your satisfaction is our priority, and we truly appreciate your support!

• Free estimates

  “…Better Warranties. Book a FREE Inspection Office Hours Monday - Friday: 7:00 AM…”

Their site also states: financing available.