MLM Home Improvement

All 8 of the one and two-star reviews we hold for MLM Home Improvement, most recent first.

• 1 out of 5Oscar2 months ago

  These guys go around knocking on doors claiming you have damage when you don’t. Steer clear.

• 1 out of 5Ben D2 months ago

  Salespeople ignore clearly posted no soliciting signs on doors as well as signs posted at neighborhood entrances.

• 2 out of 5Rhonda Hammonds7 months ago

  Called to set up an estimate and the automated message advised to press one but when pressed it stated it was not a valid key.

  Reply from the business

  Hello Rhonda, Thank you for bringing this to our attention. We truly appreciate you sharing … More

• 1 out of 5Ashley Lafferty2 years ago

  Disappeared during the adjuster meeting, leaving roof exposed to elements. Left my elderly parents with mold forming.

  Reply from the business

  Hello Ashley. We're incredibly disappointed to hear about your negative experience. Providing exceptional service is our priority, and we regret that we failed to meet your expectations. Your feedback is crucial to us, and we're committed … More

• 1 out of 5AVRAHAM Krief2 years ago

  Everything was good until the last payment, I authorized them to Withrow the last payment from my saving account from bank of America, they screwed that up so bad, left me with no money in the bank, they withdrew from saving and checking, they refused to take any responsibility, the bank is charging me with overdraft fees, I can't buy anything until my transfer to checking is cleared. They wouldn't help, they just walked away !!!! shame!!! do not trust them!!!!!!!

  Reply from the business

  I’m sorry to hear that. Please contact us at 301-841-7835 or contact our Customer Service via online form here https://mlmhi.com/customers/ so we can best assist you.

• 1 out of 5Margreta Rempert2 years ago

  DO NOT USE. THEY ARE HARASSING ME AND ARE SCAMMERS. DO NOT EVER KNOCK ON MY DOOR AGAIN. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello, I am so sorry if you were disrupted with our presence. I would love to make this up to you and have you contact me at 571-416-7328 or justine@mlmhi.com so we can go ahead and label your home as a do not knock residence. I look forward to hearing from you and resolving this promptly.

• 1 out of 5Mike Rice2 years ago

  They wasted my time. Had an appointment set up got a confirmation. Took time off work and they never came. Unprofessional! The lady apologized but every reason they did not come had nothing to do with why I called

  Reply from the business

  Hey Jon, I am very sorry to hear about your experience with us. We would love to make this right for you. I tried to find a profile so could call you directly but I was unsuccessful in doing so - could you give me a call at 571-416-7328 so we could get some feedback about this issue and make sure it doesn't happen again. Thank you and I look forward to speaking with you soon.

• 1 out of 5Timothy Huntzberry2 years ago

  Would not recommend

  Reply from the business

  Hey Timothy, I am sorry to hear this. I would love to get some additional information from you to see where we can improve. If you could give me a call at 571-416-7328 or email me at justine@mlmhi.com

• roof replacement26
• project management25
• new gutters11
• gutter replacement8
• initial inspection7
• responsive staff7
• insurance negotiation6
• siding replacement4
• efficient installation4
• shingle selection3

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Wilkie3 months ago

  Excellent Job on roof. Robby and Mike was professional , courteous and quickly took care of the repair to my roof. Robby and Mike were great!! I’d recommend MLM to anyone

• 5 out of 5Fritz4 months ago

  We had our roof replaced by MLM recently. The crew arrived on time and worked from sun up to sundown as many of the roofers were still cleaning up as it got dark. There were a couple of mishaps while installing the roof such as damaged …

  Google cut this review short. The full text is on their Google profile.

• 4 out of 5Marcel GNANSAEdited 5 months ago

  Great crews and very professional, job well done, under the supervision of project Manager Thomas Walter

  Reply from the business

  Thanks for the review Marcel!

• 5 out of 5Jayanti Chatterjee9 months ago

  Tony Young came to check our roof. He was extremely professional. After spending time inspecting the roof he reported that the roof was in good shape. We appreciated his honesty and will remember to do business with him and certainly recommend him and MLM.

• 5 out of 5Lisa Ager11 months ago

  We recently got our roof done by MLM. The process was long going through insurance but the end product was fantastic. The lead contractor was amazing. Robbie went above and beyond for us when the wrong skylights were ordered. He drove all over the state of Maryland to get the correct skylights. The men worked in the heat on our home and got the roof done in just one day. If you are lucky to get Robbie as your contractor from MLM you know the job will be done right and he pays attention to every detail. He even had the crew as well as himself come by again the next day which was a Saturday, to make sure everything was cleaned up. Robbie really changed our experience with MLM and we absolutely loved the final product.

  Reply from the business

  We’re thrilled that you had a positive experience with our team. Your satisfaction is our top priority, and your 5-star rating encourages us to keep up the great work. We appreciate your trust in MLM Home Improvement and hope to assist you again in the future.

• 5 out of 5KBL Destinations Trading LLCa year ago

  I am not sure which local area office my support team came from, but I wanted to leave them a great review. My salesman, Mike Buckman, was spectacular to work with. He communicated very well and covered every detail & the steps it would …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re thrilled that you had a positive experience with our team. Your satisfaction is our top priority, and your 5-star rating encourages us to keep up the great work. We appreciate your trust in MLM Home Improvement and hope to assist you again in the future.

• 5 out of 5Sean Yampierrea year ago

  Great roof work

  Reply from the business

  We appreciate your review. We always strive to meet our customers expectations so we are pleased to hear you had a good experience with the team.

• 5 out of 5Antonio Florendoa year ago

  Thomas Walter project mgr

  Reply from the business

  Thank you for your review. We are glad that you had such a good experience with the team and we appreciate you working with MLM.

• 5 out of 5Patrick Ha year ago

  I was very pleased with the service I received from MLM with my roof replacement. Everyone was courteous, professional and very responsive! The process was smooth and every detail of the project was tended to with perfection. I highly recommend them!

  Reply from the business

  We're thrilled to receive your 5-star rating and hear about your positive experience. Your satisfaction is our biggest reward, and we're committed to delivering excellence every time you choose us. Thank you for trusting MLM Home Improvement.

• 5 out of 5Chap LovelessEdited a year ago

  Great customer service, great attitudes, no hassle

  Reply from the business

  Thank you Chap for the review! We sincerely appreciate the support. If there’s anything specific you would want us to improve on, please do not hesitate to contact us.

• 5 out of 5Florica Mos-mana year ago

  Thank you Thomas Walter, and your team for doing a great job for us! Our roof looks great!

  Reply from the business

  We’re thrilled that you had a positive experience with our team. Your satisfaction is our top priority, and your 5-star rating encourages us to keep up the great work. We appreciate your trust in MLM Home Improvement and hope to assist you again in the future.

• 4 out of 5Philip Ejiaku2 years ago

  Thomas Walters and the crew were courteous and professional during the roofing project. I am impressed with the services.

  Reply from the business

  We're grateful for your 4-star rating and your kind words about your recent visit. It's great to hear that you had a positive experience with us. We value your feedback and hope to have the opportunity to welcome you back in the future. Your satisfaction is our top priority, and we'll continue working hard to earn that fifth star on your next project!

• 5 out of 5mitchell nuzzo2 years ago

  Great Job by the crew and thanks to the project manager Thomas Walter. The process was very smooth, efficient and couldn’t ask for a better job and or crew for my new roof. I’m very pleased with the job. Thanks again!

  Reply from the business

  We're absolutely delighted by your 5-star review! It's fantastic to hear that you had a wonderful experience with us. Your feedback inspires us to continue providing exceptional service. It’s a pleasure working with you.

• 5 out of 5Fitzroy Campbell2 years ago

  It was a pleasure working with the sales and service team at MLM. Despite rescheduling due to weather. They came in and did a really great job completing the project in the end. Thank again to the team at MLM.

  Reply from the business

  Your 5-star rating is a fantastic endorsement of our efforts to provide the best possible service. Thank you for your trust in us, and we're eager to exceed your expectations again in the future.

• States years in business

  “…If your roofs and gutters are over 10 years old or have suffered severe storm…”

• States a founding year

  “…Since 2007, we have been providing dependable…”

• Free estimates

  “…Contact us today for a free quote and see what we can do to improve…”

• Mentions the BBB

  “…As a BBB-accredited firm with an A+ rating and a place on…”