Metropolitan Exteriors, Inc

All 8 of the one and two-star reviews we hold for Metropolitan Exteriors, Inc, most recent first.

• 1 out of 5Ryan7 months ago

  I never post reviews, but I am compelled to do so with this company. I have never come across a more dishonest company than this. Everything about this job was wrong. They put the wrong material on my house. It didn’t pass inspection three times by my mortgage company.I had another company come and look at it and they found 16 items that needed to be redone. They were not up the code. I had another company come and look at it and they found 16 items that needed to be redone. They were not up the code.

  Reply from the business

  Ryan, We believe you have the wrong company, we are located in Maryland and you are not a customer of our company. Thank you, Metropolitan Exteriors

• 1 out of 5Mary Sanphilipo2 years ago

  Never called me back to come out to give me an estimate. Sent an email with a quote. I went elsewhere

  Reply from the business

  Mary, we apologize for any inconvenience this may have caused you. We strive to provide excellent customer service and we regret that we fell short in this instance. Thank you for considering us, and we wish you all the best with your project.

• 2 out of 5Erik Lontok3 years ago

  The Metropolitan sales and onsite team I worked with left much to be desired. Repeated attempts to argue for what I thought was wrong were countered with attempts to sell me unrelated services. The greatest disservice, however, is when the onsite team on a return visit replied, “it’s about that exposed nail right?” That means they knew and willfully did not bring it up nor proactively do anything about it. That is a dealbreaker. They do good work once you get/convince them to do the correct work. One and done forever with this company.

  Reply from the business

  Thank you for sharing your feedback, Erik. We're sorry to hear about your experience with our sales and onsite team. We strive to provide excellent service, and we apologize for any miscommunication or oversight that occurred during your project. Your comments will be shared with our team for further review and improvement. If there's anything else you'd like to discuss, please feel free to reach out to us.

• 1 out of 5Stacey Pearl3 years ago

  Avoid this company like the plague. Our roof has leaked not once but twice. For our current leak, I sent a new company up and they found NOT one BUT two nails in shingles.

• 1 out of 5Desiray Posch4 years ago

  On June 29, my fiancé and I put in an offer on our first home. With our realtors help, we contacted our mortgage lender and he began the long paperwork process. Our offer was accepted! This home was owned by Jeff (owner of Metro Ex.) we had our FIRST inspection on July 7. The inspection report came back with a long list of red, which we asked the seller to fix and he agreed. The house sat UNTOUCHED for about 3 weeks. We were told it was due to storms that had recently hit our area, later he confessed, it was because he was waiting for the appraisal. He basically wanted to see if it was even worth fixing while keeping us HANDCUFFED to the house and getting our hopes up. Our second inspection was on July 28. We pulled up to the house a slew on contractors just starting the repairs. The manager Traci assured me that almost all the work had been done! To my surprise, only a few cosmetic things had been done to the home and there were people in the crawlspace “working”. There was just enough things going on to make us feel as if we were insane for being worried that the house was not going to be ready for closing on our expected date of Aug 5. Another week went by. Aug 4, was supposed to be our final walkthrough. We had put our faith in Metro that our home was ready. It wasn’t. We pushed back closing then had ANOTHER final walk through on Aug 10, guess what…THE HOUSE STILL WASN’T READY. This company strung us along for over a month. Failed to make the proper repairs to the home and in the end tried to keep our deposit like WE were the ones in the wrong. They want to keep the deposit because he “spent nearly $1,000 in tile." ONE - the tile (pricing) isn’t a part of the contract and they said it would be completed regardless. TWO - no you didn’t because I pulled up how much per tile/quantity and it comes up to $588.62. THREE - they will benefit from the new tile anyways because I'm not buying the home so it’s still theirs. 0/10…would NOT RECOMMEND

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Adriana Dunaev4 years ago

  The response and communication with the main office is VERY POOR and top of that disrespectful. Very unprofessional and disorganized. It took one full week from them to take the first payment from me. And three weeks on top of that to schedule the job. Very disappointed. If the treatment with this people is like this from the first contact, It’s definitely a big warning on how you’ll be treated along the way. It made me so doubtful on the quality of their job (as their quote was the least expensive of the companies I quoted) and I can’t even imagine how rude their response would be if there is a claim for their job. RUN!!! Save your time, money and mental peace.

  Reply from the business

  We appreciate your feedback, Adriana. We are sorry to hear about your experience. We strive to provide excellent customer service and are disappointed to learn that we fell short in your case. We will address your concerns internally to improve our communication and processes. Thank you for bringing this to our attention , Sorry we couldn't not perform the gutter job for you

• 1 out of 5carolyn bernota5 years ago

  Poor will workmanship quality. Sent subcontractor, who said he does jobs for feds, but due to pandemic was sent to do my job. He wouldn't tarp, until he started to dribble materials on my floor french tablecloth. When I started to tarp the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Michelle Swann8 years ago

  I had been contact this company to come out for free estimate but they never show or text me back after I had came into their office. My mother is the one who had them for her window and siding that are still under warranty.

• free estimate4
• professional crew4
• flat roof replacement3
• reasonable quote3
• estimates3
• quick work3
• scheduling3
• competitive quote2
• snow guards2
• leak repair2

14 more of the 55 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5cbroma20 hours ago

  A great company that I’ve used a number of times before for different projects. The installation of the new windows for the house went fine. There were just a few defective screens, not the fault of the company, that had to be reordered and which were replaced in a timely fashion.

• 5 out of 5Ecarma Familya week ago

  Fair price and good work. No high pressure tactics and no upsell. Asked for cost of repair vs. replacement and they were willing to do repairs but replacement made more sense since the gutters were 50 years old. Just got new six-inch gutters; gutters guards and shields available at extra cost but was just there as an option and wasn't pushed. Everything worked great with the past month's storms of August 2026. Made a world of difference with some foundation issues we've been having. Very happy and satisfied.

• 5 out of 5Jonathan W2 weeks ago

  A tree fell on my roof. Thankfully only tearing up shingles and a gutter - no water leaks. Metropolitan did a great job with the repair. I was, however, a bit disappointed with the communication for the scheduling - slow response to my query.

• 5 out of 5Maurice Parker4 weeks ago

  I received top notch, professional service!

• 5 out of 5chris shlemonEdited 2 months ago

  Metropolitan Exteriors replaced the gutters around my entire 2 story home and added “leaf screens” because I do not want to clear them of leaves every Fall. The work is flawless and looks beautiful. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Chris, thank you for sharing your positive experience with Metropolitan Exteriors. We are thrilled to hear that our team provided you with excellent service and that you are pleased with the outcome of your gutter replacement. We appreciate your recommendation and look forward to assisting you with any future home projects.

• 5 out of 5Arnold Westerman2 months ago

  Outstanding work. I have used metropolitan for nearly 20 years and have always been very happy with the work and highly recommend the Company.

• 5 out of 5Gary Voegele2 months ago

  Crew was professional and did great work.

• 5 out of 5Vasu Jagannathan3 months ago

  The "snowcrete" in my area had knocked out some snow guards as well as some tiles on my roof. Metropolitan came out and replaced and repaired as needed. They inspected the roof as a whole and assessed that no further serious issues were …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Sy Garte3 months ago

  They were just what one wants in a contractor. Did great work, fixed some unexpected problem, and finished on time. Pleasant crew, no problems. Highly recommend.

• 5 out of 5Karel Nafal Infante3 months ago

  Great service, reliable and efficient. The crew was a pleasure to work with. Thank you

• 5 out of 5Mindy Golden3 months ago

  This job was great from start to finish. Tony got us scheduled as quickly as he could and was a pleasure to work with. These guys were great. They did an amazing job. They had to repair a portion of our roof with vinyl while the rest of the roof is aluminum. I was worried that it wouldn’t match up. It matches perfectly. I am really happy with the results and would not hesitate to use them again.

  Reply from the business

  Thank you so much for the kind words—we truly appreciate you taking the time to share your experience. We’re glad Tony was able to get everything scheduled quickly and make the process smooth for you. Matching vinyl to an existing aluminum roof can definitely be a concern, so we’re especially happy to hear that it turned out seamlessly and met your expectations. Our team takes a lot of pride in the details, and it means a lot to know you’re happy with the final result. If you ever need anything in the future, don’t hesitate to reach out—we’d be happy to help again!

• 5 out of 5Jenny Zhu3 months ago

  Very professional and efficient in service.

  Reply from the business

  Thank you so much, Jenny! We’re glad everything went smoothly and that you had a great experience. We appreciate you choosing Metropolitan Exteriors

• 5 out of 5Janie Bjork4 months ago

  Chris Randall and the service teams at Metropolitan Exteriors have completed several projects at my home over the last few years, including gutter installation, windows and patio door replacement, and various exterior siding and molding installations. Everyone has been very professional, providing excellent workmanship on all projects. I highly recommend Metropolitan Exteriors!

  Reply from the business

  Thank you so much, Janie! We truly appreciate your continued trust in Chris Randall and our team over the years. It means a lot that you’ve chosen us for multiple projects—from gutter installation to windows, patio doors, and siding work. We’re glad you’ve been happy with the workmanship and service each time. We look forward to helping with anything you may need in the future!

• 5 out of 5James Bond4 months ago

  Great service in repairing gutters after the 2026 ice storm!

  Reply from the business

  Thank you, James! We’re glad we could help with your gutter repairs after the ice storm. Storm damage can be tough, so we’re happy our team could get everything taken care of quickly and at a fair price. We appreciate your trust in us!

Need a new roof or repairs? Get an instant roof quote in minutes—no waiting, no hassle. Our team handles everything from inspections to full replacements, and we make the process simple from start to finish. 👉 Start your quote today 👉 Fast scheduling available 👉 Financing options availableApr 28, 2026Call now

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