Merritt Roofing LLC

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5ascctiueanrcry 1a week ago

  ★☆☆☆☆ Very disappointing experience with Merritt Roofing. …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Michael Aiken5 months ago

  I’m genuinely not sure how Merritt Roofing got the high ratings it has. Maybe something fell apart at their company recently? My experience in dealing with them was like pulling teeth. Normally I don’t like posting negative reviews, but I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Aiken, We are very sorry to hear about your experience and the concerns you raised. The situation you described is not the level of service we expect to provide. Our technician should always notify the homeowner before beginning work, and if that did not happen, that is something I will address directly with our team. It also appears there may have been a breakdown in communication between the project manager and the repair technician, and I will be reviewing that internally as well. We absolutely understand wanting issues addressed before payment is made, and we did return to the property to try to resolve the items you mentioned. At the time, we were not aware that a leak had developed after the repairs, and that is something we definitely want to inspect and correct. I reached out to you by text shortly after seeing your review. Since it was Sunday, I didn’t want to intrude with a phone call, but I would very much appreciate the opportunity to speak with you directly and work toward a resolution. We take a great deal of pride in the reputation we have built serving homeowners in this area, and situations like this are taken seriously. Please respond to my text when you have a moment so we can schedule a time to review everything and address your concerns. Best regards, Chris Merritt Merritt Roofing

• 1 out of 5THOMAS KEAYSEdited 8 months ago

  I scheduled a routine roof inspection for a Friday morning. Bryan showed up but said he couldn’t complete the inspection because the roof was wet, which was fair enough. We verbally agreed to reschedule for the next Monday at the same time, but he completely no-showed without a call or update, and I had to contact the office manager to find out what was going on. She thankfully got me back on the schedule later that week. The exterior inspection itself was decent, but he never checked the attic or any interior areas, which should be basic elements of a proper roof inspection. Even more concerning, he still pushed installing multiple attic fans despite never stepping foot in the attic, which felt more like a sales tactic than an honest recommendation. I would advise others to shop around and get multiple quotes to compare and contrast. I was seeking a timely, thorough, and objective inspection, and unfortunately that was not my experience here.

  Reply from the business

  Thomas, We are truly sorry you didn't get the service you were suppose to get. As the owner of the company I take full responsibility for the inactions taken. That's why I called immediately and had one of my managers follow up and set an appointment to revisit the house. I shared with you I was out of town at the time. After we set the appointment, you called back and cancelled. We would appreciate the opportunity to make this right to you. We would appreciate it if you would reconsider letting us come out. I will inspect the property myself in a thorough manner. We appreciate your time. Once again I apologise for not meeting the standard you should have gotten.

• 1 out of 5Jeffery Wigington11 months ago

  Caleb and Courtney Reynolds didn't do what they said they were going to do, ignored me for weeks, blew me off with lame excuses, refused to even consider doing a partial roof repair and never bothered to give me any options. I'll never recommend or use them.

  Reply from the business

  We apologize for not being able to help more than we did. We would like to see what we can do from here. We will reach out to see if we can make this situation better.

• 1 out of 5Lea Jordaana year ago

  Wish I could give more than one star review, but I didn’t even receive the estimate as promised clearly there wasn’t enough money in it for them or it wasn’t important enough, Caleb was the guy who inspected my roof I would not recommend Very unprofessional UPDATE : NOT a spam account maybe you can ask Caleb who he failed to provide with an estimate I’m sure he’s aware unless theres a ton of people its been a couple months & still no estimate i’ll go with a more reputable professional company if that exists. Roofing companies are known to be Shady!

  Reply from the business

  Hi Lea. Your name is not in our database. We would love to be able to resolve this issue. We just don't know how to contact you. We are not a shady company. We give back to the community and strive to provide the best customer service. Please help us understand how to contact you and make this right. Thank you!

• 1 out of 5Josepha year ago

  Not only was the estimate astronomical for one to three shingles, Brandon took a piece of my gutter and won't return it. Find someone else.

  Reply from the business

  Hello. We are terribly sorry for the situation. We have since tried to remedy this. We take full responsibility and would love the opportunity to make this right. But let me clarify that we don't not have property of yours. Bryan, our sales manager has been in touch. We look forward to hearing from you.

• 1 out of 5Ben ReinkenEdited a year ago

  I deeply regret doing business with Merritt. From start to finish it was a terrible experience. I should have seen the red flags earlier and wish I would have switched to a different company. They said all the right things but repeatedly failed to follow through. Actions speak louder than words and I was dissatisfied and frustrated by their actions over and over again. I would not recommend Merritt to anyone. Edit on 12/27/24 in response to owner's reply: I'm confused by the owner's response. Based on their response I'm not sure if they understand the situation or facts around their company's interaction with me so I'll provide more details. 1 - I'm not sure what the owner is trying to accomplish by the information they provided about my payment. These are the facts regarding payment: (1) Merritt required payment for 87% of the total amount up front which I paid on Oct 7 before work started on Oct 8. (2) Work was completed on Oct 28. (3) Final invoice for the outstanding 13% was delivered to me via email on Dec 9 with an invoice date of Oct 8 and NET 30 terms. (4) A link was sent that enabled me to pay online on Dec 12. (5) I submitted payment for the full amount of the final invoice on Dec 16. Should a customer be faulted for paying the final invoice 7 days after it was delivered? I did ask for the invoice date to be updated to the date the invoice was sent to me and this request was refused. I was told the payment was due immediately and was threatened with a collections process if I did not pay. 2 - Merritt's failure to clean up nails after the roof install was one of the main issues I had. Here are the facts: (1) I found dozens of nails in my driveway and yard the day after the roof install. I also found a nail in my car tire, and a nail in my son's shoe. (2) After finding so many nails I asked them to come back and clean up. It took them a week after I asked them to come back to clean up before they showed up and attempted to clean up the nails. (3) I cont

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Reinken. We are truly sorry we didn’t meet your expectations. We strive to provide a great customer experience. I would like to explain the transaction you are not happy with. The York County area suffered a massive hail storm on 4/20/24. There were well over 100,00 properties affected by this storm. It did take a while to help all our clients. Catastrophic situations like this cause a backlog and things slow down a bit, as expected. We also had to present a lot of documentation to your insurance company. Waiting on a response for your insurance company created further delays. We can’t make them move any faster than they do. That is out of our hands. You stated to us that during the tear off process we damaged one section of fascia. We offered to fix this but you requested a $250.00 credit for the damage. We agreed to that. When we finally were able to retrieve the money from your insurance company, it was two months from the time we completed the contracted work until the final invoice was paid. When we sent the final invoice, you stated that there was additional damage. That you were not happy with the timeliness and wanted us to credit $3000.00. I then asked for documentation of the additional items and refused to provide them. You also asked us to wait more time to pay us after we waited 2 months to be paid. Due to the circumstances, I credited $1000.00 even though you provided no receipts, invoices or reports to back the claims you shared. I do understand that you are frustrated with the timeliness of this process, but everyone involved is overwhelmed. I take complete responsibility, and we will take this and try to do better. We hope you have a Happy Holiday.

• 1 out of 5Bryan Ea year ago

  Utilized them after hail damage event, long scope gaps, not responsive. when getting payment they gave me the amount owed and agreed upon, paid them. 4 month gap in having any contact with them then requested more money. DO NOT USE THEM

  Reply from the business

  Bryan, we regret that you are not happy. We always like our customers to be satisfied with our work. We feel like we did all we could to make the process smooth. I would like to state a few facts about your comments. There were no gaps in communication other than you not responding to our emails, calls and text about the final bill. There was no 4 month gap in communication about your bill. You did not respond to our emails and calls about the final payment. You signed the contract for the invoice that was pending for over 6 months on 7/08/2024. You signed the completion form that included the scope of work and amount for the pending bill on 9/09/2024. We then sent the invoice for payment on 09/09/2024 with a due date of 10/09/2024. We mailed a collection letter to you at the end of June, 2025 after months of not paying the bill. You paid the invoice once you received the collection letter. It's unfortunate that you left an honest company a one star review after not paying for services we provided for over 6 months. We were in contact with you throughout this process. Again we wish you were happy with our company but asking for money that is owed in a timely manner is good business, and that's what we did.

• inspection30
• insurance claim assistance26
• responsive staff13
• storm damage repair8
• new roof installation6
• installation crew4
• shingle replacement3
• quick scheduling3
• gutter downspout repair2
• honest estimates2

14 more of the 234 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Valeria Gonzalez2 months ago

  We had a great experience with Merritt Roofing. Mr. Merritt and his crew showed up on time, were professional, and easy to work with. What I appreciated most was that he was honest and never tried to make things sound worse than they were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words. It was a pleasure helping you and your husband with your full roof replacement. The Owens Corning Duration Williamsburg Grey really looks fantastic on your home. We appreciate your business!

• 5 out of 5C H2 months ago

  To use the phrase “above and beyond” isn’t enough. From phone call to completed work, Merritt Roofing was engaging, understanding of my needs, professional in demeanor and appearance, thoroughly explained the results of their inspection and their work ethic was next to none. I cannot recommend Merritt Roofing enough. If you get the pleasure of having Garrett assigned to your job, feel fortunate. He’s exceptional.

  Reply from the business

  We are so glad we were able to help you with your roof repairs. We appreciate the kind words. Garrett has been a great asset to the company.Thank you so much for your business!

• 5 out of 5Matthew S. Webb Jr.3 months ago

  I really can’t say enough good things about Merritt Roofing, and especially Garrett! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you trusting us with your roofing needs. We’re glad Garrett was able to help and we appreciate your kind words. Thanks again!

• 5 out of 5Sharon3 months ago

  They did an amazing job on my roof repair. They also looked at other concerns on my roof and tended to them, which was incredibly kind - going above and beyond in every area. He had photos of every stage as well and cleaned up everything …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you trusting us with your roofing needs. It was a pleasure helping you and your family. Thank you for the kind words!

• 5 out of 5Matt B.3 months ago

  These guys are amazing! They don't mess around. Very professional and efficient. They get in, do the work and get out. No trace left behind. I would give them 6 stars if I could.

  Reply from the business

  Thanks Matt. We are happy you chose us for your full roof replacement. Thank you for your business?

• 5 out of 5Kerry Clish3 months ago

  Professional all the way. Good communication and they ensured the area was clean after the job was done. I got updated via text thru the whole process.

  Reply from the business

  We appreciate the review. We are glad we could help with your roof repair. Thanks again for the kind words!

• 5 out of 5Bruce & Jaye Hansen3 months ago

  The agent who managed the job explained everything completely, and we were impressed with the quality of the materials used and the workmanship of the crew. The job was finished in one day, and the cleanup was perfect. We would highly recommend Merritt Roofing!

  Reply from the business

  Thank you so much for your kind words! We’re glad to hear that Cooper and our team communicated clearly and delivered the level of quality and efficiency you expected. Completing your full roof replacement in one day while leaving your property spotless is exactly the standard we aim for. We truly appreciate your recommendation and the opportunity to earn your trust! Thanks again for your business and the review.

• 5 out of 5Vinodh Nithy3 months ago

  Great service. Prompt response

  Reply from the business

  We appreciate you trusting us to inspect your roof. Please let us know if we can help in the future. We appreciate your business!

• 5 out of 5Ashley Class3 months ago

  I've used Merritt Roofing more than a handful of times now and they are best in class. Every time they are reliable, professional, and reasonable prices. I've used them for gutters, roof repair, new roofs, and skylight repair. They've been amazing.

  Reply from the business

  Thank you so much for the kind words. You've have been a wonderful clients treating the workers with the upmost respect. We have performed full roof replacements, gutter work and many repairs for you and your friends. We appreciate your business and thank again for the review!

• 5 out of 5NCREDHEAD1978 B4 months ago

  I would recommend Nick and this company to anyone who needs roofing work done. Nick was quick with making sure everything was done as soon as possible. He kept me up to date on everything. The roofers did a great job. They were fast and even cleaned up after themselves.

  Reply from the business

  Thank you for trusting us with your roofing needs. We are glad Nick was able to help you. We appreciate your business!

• 5 out of 5Daniel Smith4 months ago

  Nick was very helpful in fixing our gutter downspout. He was on time and friendly. Will definitely call back for any future needs.

  Reply from the business

  We appreciate the review. Nick is kinda handy with downspouts! Keep us in mind with your roofing and exterior needs! Thank you for your business.

• 5 out of 5Timothy Parker4 months ago

  Merritt Roofing is a first class organization. The staff is awesome, extremely professional, knowledgeable and caring. If you need a roof these are the best people to call. From start to finish exceptional service and quality. My roof is beautiful and of the best quality.

  Reply from the business

  Thank you so much! We are happy to help with your fill roof replacement. The Duration Chateau Green shingles look great!

• 5 out of 5James Matthews4 months ago

  The guys at Merritt Roofing did an outstanding job. They showed up as scheduled and completed the job on time as promised. The cleanup was very thorough , but unlike any roofer I have used before. Chris and Garrett are very professional. Highly recommended.

  Reply from the business

  Thank you for trusting us for your roof replacement service. We appreciate your business.

• 5 out of 5Ramin4 months ago

  I had a fantastic experience with Merritt Roofing. They quickly identified and resolved an issue with my roof that had been causing ongoing concerns, and the quality of their work was outstanding. The entire process was smooth, efficient, and handled with a high level of professionalism. A special thank you to Nick, whose expertise and attention to detail truly stood out. He took the time to explain everything clearly, ensured the job was done right, and went above and beyond to make sure I was completely satisfied. I highly recommend Merritt Roofing to anyone looking for reliable, knowledgeable, and professional roofing services.

  Reply from the business

  Thank you for the kind words we’re glad Nick was able to help you and provide you with quality roofing service. Please keep us in mind in the future and let us know if there’s anyway we can help.

Navigating a roof insurance claim is easier when you have a roofing partner who understands storm damage documentation. Merritt Roofing helps Fort Mill homeowners move through the claims process with practical guidance and clear communication. Learn what to expect after roof damage and how to prepare for the next steps.5 days agoLearn more

• License number shown

  “…Licenses NC Residential/Commercial License 78637 SC Residential License 50041 SC…”

• Warranty offered

  “…Protection Roofing System Design EyeQ Warranty Build Your Own Roof About Us Areas We…”

• Free estimates

  “…Financing Career 803-902-4586 SCHEDULE FREE INSPECTION Storm Damage Restoration Hail Damage…”

• Financing available

  “…Estimates — plus — Convenient Financing Options Call Today 803-902-4586 Do Not Fill…”