Masters Roofing

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Patch Treka year ago

  Left several pages of trash advertising their business littered across my porch. I don't need a new roof and I also didn't need to have to clean up after your sales guy. Tell Bill Bowlin to learn some respect for other's properties. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you taking time out of your day to give us such a productive and insightful review. If you give our office a call we can have someone swing by and “clean up” anything you feel that we have left by mistake. Professional we are sir, you should talk to one of the over 11,000 extremely happy customers we have help. Respectful YOU are not, and we will defend our companies reputation against this 1 star review simply based on the disrespectful language you have used. In contrast, we have 1000’s of 5 star reviews from customers homes we have improved in the last 19 years.

• 2 out of 5Mike Chona year ago

  I had a full roof replaced at my mother’s home on 4/7 by Masters Roofing. Up until a certain point, everything was proceeding as expected and was satisfied with the communications and coordination. However, things took an unexpected turn when I received a phone call from the owner about a minor paint request as part of the fascia replacement. Prior to the call, I worked exclusively with the foreman or salesperson to address any scheduling or project concerns. For this specific paint issue, the foreman had agreed to take care of my request but only after the roof installation was completed. After exchanging text messages, the work was scheduled for 4/16, but no one showed up that day nor did I receive any communications explaining the reason for the no-show. The next morning, the owner contacted me directly and, for 35 minutes, berated and lectured me about various unrelated matters not to mention throwing in additional costs. The unexpected cost didn’t bother me in the whole scheme of things but the conversation turning unprofessional was extremely disappointing especially for such a minor ask. Later that afternoon, I reached out to the salesperson and cancelled any additional work I planned with the company. Even after that, I never received a follow up call from the company or owner regarding my changes or even a simple apology. For me personally, I couldn’t in good conscience recommend them to my friends and family especially with so many other options in our area. The rating is not based on the technical merits of their roofing work or crew but the holistic experience with the company and owner. I hope this feedback provides improvements to their communications and a better experience for their next customer.

  Reply from the business

  Thank you. Pending review.

• 2 out of 5She LeEdited 2 years ago

  Update: I’m just seeing a response from the company, but this proves my point. You can respond to a negative review but no apology was given. The change of product was not communicated to the paying customer when the service was rendered. Maybe the representative should clarify that when setting up services. I am not a roofer so I don’t know the difference.….I stand on my review below. I was so excited to get my new roof installed by Master Roofing. Our rep was Ed, on the phone he was so informative & had a quick response. BUT that was short lived, our roof was a one day job. Workers came out did the work….this is where it gets crazy; on the back end of our home for some reason they decided to put another type of roofing than the front without consulting with myself or my husband. At first Ed said the guys ran out of material and decided to put commercial roofing on our home, which looking like a big white box on top of our all brown roof. It was a huge eye sore! When my husband & I disapproved Ed said he and the field manager decided instead of doing the entire roof in residential roofing they wanted to “up grade” us… we let him know that’s not what we asked for give us what we ordered, Ed then said he no longer wants to talk about this and walked away from us. We overheard the manager speaking poorly about us because we were checking on the roofing job, they weren’t expecting my husband to get on the roof and notice the plastic they put on the rood not nailed down properly, left nails in our yard and drive-way. Eventually they came back to correctly finish the job. Now if you want a nice roof with poor communication, disrespect and maybe get something you didn’t request…..Call Master Roofing!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  The homeowner states "This is where it gets crazy"? We have been in business for a long time, over 10,000 roofs in Memphis alone, and try to be as attentive and responsive to every single customer's feedback as we possibly can. What bothers me on occasion is the lack of understanding regarding flat roofs and materials needed for these applications and the liability (to homeowner and contractor) associated with installing the wrong type of roofing for a particular application. This project had a small shed that was attached to the home (see homeowner photos) added after the home was built and had less than a 1 degree pitch. If you are reading this review we would like to help people understand the difference between materials they are not familiar with and the reasons these materials are installed. The "white plastic" that the homeowner is referring to is called TPO (A rubber membrane) and it is not only specifically designed for flat roofs because of its life expectancy and waterproofing capabilities but it is also a much more expensive installation than shingles. A shingle roof should not be installed on a roof with a slope of 2:12 or less, this shed was less than 1. A TPO roof cost's significantly more for the contractor to install and is more time consuming than a shingle roof. Please understand that our company cuts ZERO corners and will always go above and beyond for our customers and their homes. If we install shingles on a low slope roof and it leaks in 6 months because it was not the correct installation who is liable, we are. A 2 star review for doing the correct thing and spending more time and money on this home to do the work correctly is very frustrating for us. I do not normally vent my frustrations on this forum and we always encourage criticism so we can become a better company but this is an exception because we actually went above and beyond to give this customer a better product at no additional cost and because they do not understand the produ

• 1 out of 5Narmin Gilani3 years ago

  Extremely rude and unprofessional. Did not clean up after the roof installation and threatened to get money "one way or another". Would not recommend if professionalism is what you're looking for after paying thousands of dollars.

  Reply from the business

  Beautiful roof, Beautiful installation. This homeowner is upset because we did not "clean" her attic. This was not only addressed in detail before the install but it is also plainly on the contract.

• 1 out of 5GARY SETO (FLIGHT1708GS)4 years ago

  Scheduled an appointment and yet, no one show up. Very reliable I guess. I called in, fyi.

  Reply from the business

  This review is for Master Roofing in Bellevue, WA. NOT our company in Bartlett, TN. This gentleman lives in Bellevue, leaves his reviews for Bellevue businesses, the Master Roofing business in Bellevue, WA also states that they are temporarily closed which would probably explain the no call back as well and yet I have contacted Google multiple times now to follow up on this and they have said the review "does not violate their policies" It's not the policy that is incorrect, it's a review for the wrong business in the wrong state? I have found it impossible to speak to an actual person at Google which is astounding in it's own right. This is hurting our businesses reputation and the review is not even for our company. Please, ANYONE at Google take 5 min out of your day and follow up with the reviewer regarding where he actually meant to file this review.

• 1 out of 5Sallie Walker4 years ago

  Not very professional. Asked for payment without an invoice or pictures of the work performed. I had to request for an invoice and pictures before paying. The receptionist was very nice but they need better business practices. Extremely sloopy.

  Reply from the business

  Please help me understand a little better your problem with our company? When we contract to do a project we go over every step with each homeowner, like we have done literally for over 10,000 customers in Memphis. The customer signs a contract stating price and scope of work. The work is then performed for the contract amount, on time and correctly. This customer then requests something additional from our office, which we supply, on the first request and in a professional and polite manner, and…. We get a 1 star review? I encourage anyone reading this post to head over to Ms. Walkers other reviews and take a look at her opinion regarding many, many other businesses. Burger King: “no jelly” 1-star Burger King: “always friendly” 3-star Henderson Florida: “very professional” 3-star Marcos pizza: “good service” 3-star KFC: “very good customer service, not a long wait” 3-star (She’s seems like a tough customer to make happy for a significant number of businesses) When we, as a company, are wrong, we acknowledge the problem and work tirelessly to make it right and to always be better. In this instance we did absolutely nothing wrong. Always appreciate productive feedback.

• 1 out of 5Chuck SolracEdited 5 years ago

  Watch these guys like a hawk! My roof is only one year old. It has the six tab shingles. I received this letter from Master's roofing which I consider to be misleading at best and deceptive at worst. Notice in the attached letter, that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Please contact the office at 901-871-7663. Thank you. Update: we have responded to this post but do not believe we have been contacted since then by the person who posted the review. To date this reviewer has not contacted our office as of March 1, 2020. As shown above we responded to this review about a year ago. Not sure why it popped up again.

• 1 out of 5Jason PiyavunnoEdited 5 years ago

  Five years ago, I paid Masters $7,000 to paint and replace rotten wood on my house. Now that I’m trying to sell my home, I’m having to hire someone to replace their work. My house is peeling all over again and some of the wood they’ve replaced has already begun to fall apart. Don’t recommend. Save your money.

  Reply from the business

  This reviewer is asked to call our offices on Friday. 23 July 8am

• roof replacement97
• insurance claim assistance38
• new roof28
• cost23
• thorough cleanup6
• decking repair4
• flashing replacement3
• shingle selection3
• siding replacement3
• ridge vent installation2

14 more of the 348 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jason McCullough2 days ago

  Excellent service and craftsmanship! Highly recommended.

  Reply from the business

  Jason, thanks to you and your family for entrusting your roof replacement project to Ed Hill and the Masters Roofing team! We also appreciate this review. Thanks!

• 5 out of 5Brandon Burgess3 days ago

  Masters just wrapped up a pretty intensive project on my home that included replacing siding and then painting the whole house. Honesty, transparency, and attention to detail are only just a few words to describe Masters and their process. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Burgess, we appreciate not only your business but also that you posted this great review! Thank you!

• 5 out of 5Justin Emmonsa week ago

  I just want to take a second to talk about how awesome this company is.... Master's roofing put a beautiful roof on my house. Ed Hill was my rep that took …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow, just wow! Justin, thanks so much for such an uplifting review about Masters Roofing and also Ed Hill. We are so happy to have you as a member of the Masters Roofing Family.

• 5 out of 5Ed Burkarta week ago

  Excellent service repairing hole in roof. Ed Hill was very responsive to my request.

  Reply from the business

  Mr. Burkart, thanks for your business and for taking the time to post your review !

• 5 out of 5Jason Kadzbana week ago

  I did not enjoy spending money on a new roof, but I did enjoy working with Ed Hill and Master's Roofing. This was not an insurance job, just old shingles that needed replacing before they started to leak. Ed walked me through all the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  What a pleasure it has been to meet you and hopefully give your family peace of mind with your new roof. Welcome to the Masters Roofing family!

• 5 out of 5Rileya week ago

  We are so very pleased with this company, with their people, their service and their professionalism. They walked us through every step needed and they kept us informed daily on what would be happening and when. Their crews are fantastic. We had need of a roof and gutters. They took care of everything; their cleanup was great; their people worked until they got it all done, and nothing was left to chance. These people are the best to work with. We are so proud of our new look. The Collins Family

  Reply from the business

  Riley, we are super grateful for this detailed and uplifting review! Thanks SO much for entrusting your home to Masters Roofing.

• 5 out of 5Sharon Nickola week ago

  We just had a roof put on by Master Roofing and Ed Hill. Ed guided us through the entire process from shingle selection and attic vents to the install. We also had our gutters replaced. It looks fantastic and we couldn’t be happier. We also appreciated the one day take off and install. Please call Ed and see how he can help you. He is low key and gives great advice.

  Reply from the business

  Mrs. Nickol, this is such a thoughtful review and it will be very helpful for our future customers as they choose Masters Roofing. Thanks so much for your business!

• 5 out of 5Raydine Yarbrougha week ago

  I highly recommend Masters Roofing for their services based on my very positive experience with them this summer during my insurance claim process for a complete roof replacement and interior repairs due to wind/hail damage. Bill, the sales consultant, patiently explained and helped me to understand all aspects of their contractor’s agreement, policies & procedures and what to expect in the claims process, and established a “good faith”relationship. Ashley (office manager) was always cheerful, courteous, accommodating and efficient. The workers (roofers & painters) were professional, arriving according to schedule and working diligently in 90 degree temperatures to complete the job. They cleaned up all the debris, leaving the property as it was before they started the work but with a new roof on my home and interior restoration that passed all required inspections. They truly earned their reputation and name as “master roof[ers]” and exceeded my expectations for getting a safe, and “seamless” installation. Thank you, Masters Roofing!

  Reply from the business

  Thank you so much for such an informative 5 star review and for choosing Masters Roofing!

• 5 out of 5Dave Hansen2 weeks ago

  Kudos to Ed Hill, Pablo and the rest of the Crew. I needed complete new roof (Shingles, OSB sheathing, attic vents) had shopped around. I was very pleased with price. Arrived on time, did what they were supposed to do. Cleaned up all debris afterwards. EXCELLENT!! Highly recommend.

  Reply from the business

  Dave, thanks for your business and your endorsement!

• 5 out of 5Dee Buhr3 weeks ago

  There couldn't be a better roofing company or nicer group of people to work with! Ed Hill explained every aspect of their first-rate installation and the state-of-the-art materials they use, so I knew what to expect. I knew from their checklist how to prepare the house. The job was entirely completed in a day's time. I love the color and the roof vents are already making a difference in the attic, which for the first time ever no longer has a thermal trap. When they left, there was no trash left; not one shingle from the old roof and not one nail. They were courteous, respectful and mindful of other projects I've recently completed including protecting the new landscaping and new brick walkways. They also worked with my insurance adjuster, answering questions and providing documentation immediately on request. Overall, this company is extremely responsive to calls and texts. The roof looks amazing and they could not have done a more perfect job!

  Reply from the business

  Ms. Buhr, first of all thanks so much for entrusting your roofing project to Masters Roofing! We are also delighted with your detailed 5 Star rating for our company! This review will be helpful to our future customers as they choose the best contractor for their roof and exterior projects.

• 5 out of 5Evelyn Blakely2 months ago

  Master roofing did an excellent job replacing our roof. The crew was professional, efficient, and the finished work looks great. During the project a Neighboring property had a minor concern ( a shingle or 2 in backyard) but when I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words. We are so happy to help with your project.

• 5 out of 5Sonny Gentry2 months ago

  Overall a good experience. These folks are up-to-date on modern technology. The installation took only one day and appears to be an excellent job. Clean-up was good. Good folks to work with. I'm happy.

  Reply from the business

  Mr. Gentry, to have earned your business is a blessing and to see your wonderful endorsement is even better! Thank you!

• 5 out of 5Latonya Williams3 months ago

  So far good job!

  Reply from the business

  Thanks Latonya!

• 5 out of 5gus jimenez3 months ago

  We are going into the office to start the roof details and the specialist Dillon has been with us every step of the way to have dealt with the insurance and the final steps to install. Very professional!

  Reply from the business

  Mr. Jimenez thanks for your kind words! We appreciate your business!

• Warranty offered

  “…means we are able to offer generous warranty terms to complement every job. In…”

• States years in business

  “…With over 100 years of combined experience on staff and…”

• Free estimates

  “…your vision and we can provide a free estimate on your project. Design is one of our…”

• Mentions the BBB

  “…to excellence is reflected in our A+ rating with the BBB and our top industry…”

• Family owned

  “…Masters Roofing is a family-owned and operated business based in…”

Their site also states: states a founding year.