Excellent Roofing

8 of the 14 one and two-star reviews we hold, most recent first.

• 1 out of 5Mayte Moorea year ago

  I do not recommend this roofing company. They are extremely expensive, and we got a patch job which did not last one rain storm. They charged us over $400 for a tarp, which should have been our first sign that maybe we should get more quotes. We had to have another company come in after them to fix the job they performed.

  Reply from the business

  Thank you for bringing this to our attention. We are very sorry to hear that your experience did not meet your expectations or our standards of quality. We take feedback like this very seriously and would appreciate the opportunity to learn more and find a resolution. Please contact our office at your earliest convenience by calling (901) 245-3912.

• 1 out of 5Adam Whitea year ago

  Very rude on the phone. More interested in arguing the difference between inspection and estimate instead of trying to listen for ten seconds and make money.

  Reply from the business

  Thank you for your feedback. We are very sorry to hear about this frustrating experience on the phone. There is no excuse for rudeness or for failing to listen to a customer's needs. This is not the standard of service we strive for, and we would appreciate the chance to make it right. Please give our manager a call directly at (901) 245-3912.

• 1 out of 5Doneta Beckham2 years ago

  Don't know , never communicated with them

  Reply from the business

  Hi Doneta, thank you for the feedback. We see you left this 1-star review in 2023 and noted that you've never communicated with us. If there is an issue we can help with, please don't hesitate to call us at (901) 245-3912.

• 1 out of 5Ryan Yonkman2 years ago

  **Not Excellent** Not recommended. Not military friendly. Agree with previous comments stating they won’t return phone calls (or emails) from out of state phone numbers after the initial work is done. Seemed friendly and helpful at first. Completed work found on home purchase inspection and installed gutter guards from their recommendation. Noticed some leaks in roof from attic spaces during storms and reached out via phone multiple times leaving messages asking for someone to come look at the work. After no responses from voicemails, tried emails to the service email we were provided. No responses. After months of calls and messages finally got Jackie on the phone who told me I would be charged $250 visit fee to inspect their work. I asked if there was any way that could be waved since it was their work they was causing new damage. Weeks went. Y with no response and I started calling and emailing again. Weeks more and we are eventually told they will inspect and waive fee. Inspector comes and acknowledges they forgot to seal some of their work and that was causing the damage to our roof. Worker comes back weeks later and only fixes one area and says another person needs to come back. No one ever comes, no one responds to voicemails and emails asking for help. Identified ourselves as military (and have since been stationed out of state) hoping to get assistance to fix the work they had started but no responses. Definitely not recommend, especially if your military and need a reliable roof if you get relocated after Memphis area. Disappointed mostly, go elsewhere.

  Reply from the business

  Ryan, we are reviewing past feedback and want to extend our deepest and most sincere apologies for the completely unacceptable experience you had with our company. There is no excuse for the breakdown in communication, the failure to complete the repair, or the lack of support you received, particularly after our own inspector confirmed our error. Your feedback that we were not military-friendly is deeply concerning, as we have the utmost respect for our service members. We failed you, and for that, we are truly sorry. We know this is long overdue, but we would appreciate the opportunity to speak with you directly. Please contact our senior management at (901) 245-3912. Thank you for your service.

• 1 out of 5Daniel McLeod3 years ago

  I paid for an inspection (required upfront) in December. They didn't come out for an inspection for more than 3 weeks. The guys that came out were really nice and took a lot of pictures and told me about a few issues. Unfortunately, I have …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I'm really sorry to hear about your experience, Daniel. This isn’t the level of service we strive to provide. Thank you for bringing this to our attention, and I apologize for the delay in getting your inspection report. Please reach out to us directly so we can resolve this matter.

• 1 out of 5Olive Branch3 years ago

  Sorry but I would never use a company that charges $250 just to come give you an estimate! And it doesn’t even apply towards work done!

  Reply from the business

  We appreciate your feedback, and I’m truly sorry for your frustration. Our initial estimate fee allows us to provide thorough assessments, but I understand it can be a disappointment when it doesn’t apply to the work. I’d love to hear more about your experience and see how we can improve. Please reach out directly at your convenience.

• 1 out of 5Lee Sacharin4 years ago

  Excellent Roofing does a good job with their contractor labor for installation of new roof(s). If you have any need for service after the sale (mine was 16K+)....you might want to look elsewhere. They will accommodate you for warranty …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback, Lee. I’m sorry to hear you felt our service after the sale didn’t meet your expectations. We strive to support our clients even after a project is completed. I’d be grateful for the opportunity to discuss your concerns further and see how we can better serve you in the future.

• 1 out of 5Timothy Rice5 years ago

  A project manager came out to my house to give me a quote on 3/16. I asked if it could be completed by the end of the week, he said "Yes". Followed up with him on 3/19, he said "I'm trying to". Called the main office on 3/24 and was told that someone would get back with me that day. No one called back. Called on 3/25 to follow up and was again met with apologies. All this just to get a quote. Very disappointed in the customer service from both the main office and project manager.

  Reply from the business

  We sincerely apologize for the complete breakdown in communication and follow-up you experienced. This is unacceptable, and we are disappointed that we failed to provide you with the prompt service we promise. We are immediately investigating this internally. Please call us directly at (901) 245-3912 so we can personally handle your request and ensure you receive the professional service you deserve.

• pricing42
• estimate17
• new gutters15
• leak repair9
• warranty9
• informative staff3
• decking repair2
• problem areas fixed2
• daily cleanup2
• diligent crew2

14 more of the 258 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Matta week ago

  Contacted multiple roofers in regard to a full roof replacement, multiple vendors either expected us to do a lot of leg work, were shoddy with responsiveness, or had other issues. Excellent Roofing and their team were extremely professional, communicative throughout the whole process, and worked with us through every step. We are extremely happy with the service and the roof replacement we received!

  Reply from the business

  Matt, Thank you for your review. We know a full roof replacement is a big project, so it means a lot to hear that our communication and service met your expectations. We are truly thrilled to hear that our team made the process smooth and professional from start to finish. Thank you again for choosing Excellent Roofing, we’re so happy you’re pleased with your new roof!

• 5 out of 5Regis Elebya month ago

  Very helpful, and great every step of the way!!! Professional dosen't describe even HALF of the work they have done. "Thanks EXCELLENT ROOFING!!!!! 👍🏾"

  Reply from the business

  Regis, Our team truly appreciates your recognition of the hard work they put in. We’re grateful for the opportunity to help and thrilled to hear you had such a great experience.

• 5 out of 5Michael McDonald3 months ago

  Experts at roofing! They use top quality materials and labor. This was the third time we have used them. They not only replaced the 25 year old roof, but they also made many nice upgrades. We were kept informed on timing and options during …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your encouraging feedback! We're thrilled to hear you're happy with the quality of our work and the upgrades. Your trust and loyalty mean a lot to us, and we’re glad we could deliver once again!

• 5 out of 5Jo Sehar9 months ago

  I worked with Allegiace Restoration this summer regarding a new roof and many repairs that came with that. They were fantastic to work with, always on time and kept me informed about the whole process. They were pivotal in helping me to get this paid for by my insurance company. Without their expertise and persistently working with the insurance company, I don’t know what I would have done. Ramiro and the whole team were accommodating and pleasant at all times. I would highly recommend this company!!

  Reply from the business

  Thank you for this wonderful review! We are thrilled to hear that Ramiro and the team provided you with a fantastic experience, especially by successfully navigating the insurance process. We greatly appreciate your high recommendation!

• 5 out of 5Mary Shepparda year ago

  “Highly Recommend Excellent Roofing!” We had a great experience working with Addie and Chad from Excellent Roofing. We were provided detailed estimates to have all new windows, new sliding glass …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mary, thank you so much for the wonderful and detailed review! It was our pleasure to work with you on such a comprehensive project. We're thrilled to hear that Addie and Chad provided the guidance and daily communication you deserve. Our team prides itself on professionalism and expertise, so your feedback is incredibly rewarding. We are honored that you've chosen to move forward with us on more projects and look forward to caring for your home again soon.

• 5 out of 5treneka grahama year ago

  Jerri and her team are AWESOME and did a GREAT JOB on our home.

  Reply from the business

  Thank you for the wonderful feedback! We'll be sure to pass your compliments along to Jerri and the entire team. They'll be so happy to know they did a great job for you. Thanks again for choosing Excellent Roofing!

• 5 out of 5Glenna Kelletta year ago

  Excellent Roofing put a new roof on our shop. Very professional, on time, fast, cleaned up as if they were never there, friendly, respectful, priced fairly, very knowledgeable, absolutely no hassle. Will always use them again and highly recommend

  Reply from the business

  We're thrilled our team provided a fast, professional, and clean service. We truly appreciate your recommendation and your business!

• 5 out of 5julie acersa year ago

  The guys at Excellent Roofing did a great job on my roof repair! They came out to my house quickly and got the problem areas fixed before some severe weather arrived. I am very happy with the job they did. Highly Recommended!

  Reply from the business

  Thank you for the high recommendation, Julie! We're so glad our team was able to respond quickly and get your roof repaired before the severe weather arrived. Keeping your home safe and dry is our top priority. We appreciate you trusting Excellent Roofing.

• 5 out of 5TRa year ago

  Jason and his team at Excellent Roofing have been amazing start to finish. As I write this, they are scheduled for a second job on my home. The first job involved a complete tear down to the decking on a very old roof, they repaired the decking and installed a commercial-grade roof system and it all looks amazing (and no more leaks!). From the start Jason impressed me with his responsiveness, timeliness and open communication via text, calls and on-the-job updates with photos and drone shots. Very reasonable pricing as well, especially for the quality of work received. The jobsite has been left spotless as well! I would not hesitate to recommend Excellent Roofing to anyone needing roof work. Thank you so much!

  Reply from the business

  TR, thank you for the incredible review and for trusting us with a second project on your home. It's the highest compliment we can receive. We're proud to hear that Jason and the team impressed you with their responsiveness, communication, and the quality of the commercial-grade roof system. We look forward to delivering the same level of service on the next job!

• 5 out of 5Earl Williams Jra year ago

  I was experiencing leaks around my dormers and had not had any success getting it fixed. I spoke Jason, he told me what he thought the problem might be, showed up when he promised, fixed my leaks and turned out the issues were exactly as he suspected. Very pleased with the quality and timing of the work.

  Reply from the business

  Earl, thank you for sharing your experience. We're pleased to hear that Jason was able to accurately diagnose and fix the persistent leaks around your dormers. Our goal is to provide expert, reliable solutions, and we're glad we could do that for you.

• 5 out of 5Scott Craiga year ago

  The crew did an Excellent job on our roof. Jason was extremely knowledgeable and helpful. Made the whole process stress free. A+++

  Reply from the business

  Thank you, Scott! We're thrilled that Jason's knowledge made the entire process stress-free for you. That's exactly the kind of experience we aim to provide every customer. We appreciate the A+++ recommendation!

• 5 out of 5Laura Hundleya year ago

  During our home selling process, our home inspector identified rotten beams and a damaged subfloor under the house due to a previous leak. The extent of the damage required us to involve a structural engineer, which added complexity to the project. A friend recommended Jason Lurie and his team at Excellent Roofing, and we’re so glad they did! From the start, Jason impressed us with his professionalism. His estimate was returned promptly and was extremely detailed, giving us confidence in the scope and cost of the work. Having someone work on your home during such a critical time can be nerve-wracking, but Jason’s clear communication and attention to detail put us at ease. What really stood out was his commitment to doing the job right. When questions arose about the engineer’s report, Jason didn’t hesitate to contact the engineer directly to ensure that the work met all specifications. His proactive approach and dedication to accuracy were truly impressive. Additionally, Jason and his team completed the work within a strict deadline, which was crucial for our home sale timeline. The quality of their work exceeded our expectations, and their professionalism made the entire process as smooth as possible. We highly recommend Jason Lurie and Excellent Roofing to anyone in need of reliable, detail-oriented service. They went above and beyond to ensure the job was done perfectly!

  Reply from the business

  Laura, thank you for this wonderfully detailed review. We know how stressful complex repairs can be, especially during a home sale. We're honored that you trusted Jason and our team with such a critical project. His commitment to clear communication and working directly with the engineer exemplifies the expert, detail-oriented service we strive for. We're so glad we could help you meet your deadline and exceed your expectations.

• 5 out of 5Lawson Arneya year ago

  Excellent! Chad and team came for a potential leak and ended up crossing off a number of items off my home repairs to do list. I would definitely use them again! They went above and beyond.

  Reply from the business

  Thank you, Lawson! We love to hear that Chad and the team went above and beyond for you. Our goal is always to be a helpful, reliable partner for all of your home repair needs, so we're thrilled we could cross a few extra items off your list. We look forward to helping again in the future!

• 5 out of 5Spencer Brooks2 years ago

  Jerri was absolutely the best she stayed in contact with me throughout the whole process. She answered any questions I had and was on top of every thing on site. I’m absolutely happy with my roof.

  Reply from the business

  Spencer, thank you for the fantastic review! We are so proud to have people like Jerri on our team who are dedicated to clear communication and customer satisfaction. We're thrilled you are absolutely happy with your new roof and appreciate you sharing your experience.

School's back in session — is your roof ready for report cards too? Summer storms leave homework of their own, and this is the perfect time to check its grades before fall rolls in. Here's what we're grading: 1️⃣ Shingles 101 — checking for wear, lifting, or granule loss from summer heat 2️⃣ Gutter Class — making sure drainage didn't fail this summer 3️⃣ Flashing & Seals Pop Quiz — the spots everyone overlooks 4️⃣ Extra Credit Upgrades — ventilation, insulation, and curb appeal worth considering Consider this your roof's end-of-summer report card. Let's make sure it's an A. #ExcellentRoofing #TennesseeRoofing #RoofReportCard #BackToSchool #RoofInspection #RoofMaintenance #RoofingExperts #EndOfSummerCheckup #RoofUpgrades #TNRoofing #CurbAppeal2 days agoCall now

• Licensed

  “…True Local Credentials: We are a fully licensed roofing, gutters, skylights, and…”

• Warranty offered

  “…Massive Warranty Lifespans: Commercial shingle systems…”

• States years in business

  “…unmatched personal service backed by over 20 years of local expertise. Designer…”

• Free estimates

  “…Prevent It. Free Inspection Today! Call Now: (901) 484-1800 More…”

• Financing available

  “…an array of custom payment and financing options with no equity required and zero…”