Lacey Roofing

All 8 of the one and two-star reviews we hold for Lacey Roofing, most recent first.

• 1 out of 5Jeremy Wa year ago

  Called in Mar 2025 to get roof cleaned and chimney repaired. They came and gave a quote and a date they would do the repair. They never showed to do the repairs. I called them again and they gave me a new date and they never showed for that either. It has been almost two months and no response back from them. I would not waste my time with this company if they cant even pick up the phone and call to reschedule.

• 2 out of 5Katie Delgado2 years ago

  Had my roof cleaned a few weeks ago. The more I look at my roof, the more spots I see they missed. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Sarina Keasler4 years ago

  I suppose they might build excellent roofs. I needed a small job completed (more vents installed in my roof) They said they were coming out sometime this week. THEN sometime the next week. Then "DEFINATELY Monday btw sorry your job has …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Gene AngelEdited 4 years ago

  Good luck trying to get calls returned or getting them to keep their appointments.

• 1 out of 5Gary M5 years ago

  3x the bid price of roofer we had do our roof, same materials. They were very professional and impressive in their customer service but they should as they’re taking their customers by grossly overcharging. They sound good saying they …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jane Stewart8 years ago

  My 90 year old handicapped neighbor signed a contract in early May to have her roof repaired. Water actively coming into the living space when it rains. It is now Sept. 14th. and this company has been basically unresponsive. I am apalled that someone could do this to someone so vulnerable.

• 1 out of 5tim greenwell9 years ago

  A general contractor called Lacey Roofing out to our home for an estimate. Lanny was really nice said he would give us the quote directly since we weren't using the general contractor. I called several times over the next few weeks with no response. Then out of the blue we were called and were asked for our email address so they could finally send us a quote. I felt kind of sorry for the gal who has to make those calls. We has already had several other roofers out and estimates and had gone with United Roofing Solutions. I don't know what their estimate was but even if it was the lowest and better materials, I wouldn't work with them. Its too bad that customer service wasn't their priority.

• 1 out of 5Tim Earle10 years ago

  Lacey Roofing was putting on a new roof on my neighbors home and I walked over and asked one of their employees to talk to his sales person about giving me a proposal on my roof since it was the same roof plan a my neighbors. I was told he would do that. After a number of days and no response I went to my neighbor and asked him to relay the message to the sales person he worked with and he did. Again no response. I then called the office and talked to the person in charge of scheduling these appointments. I explained that I had tried twice to get a proposal with no response. She apologized and said she would get a hold of someone to contact me and schedule something. Two weeks later and still no response.... I would not waste my time with a company that displays this lack of customer service after multiple attempts.

• professional crew10
• friendly answers6
• estimates4
• turnaround time3
• timely crew3
• polite crew3
• roof tarping2
• leaky roof repair2
• debris cleanup2
• competitive bid2
• job explanation2

14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Gemma Aronchicka week ago

  Lacey Roofing was a delight to work with for repairs and a new roof for my house. I had to manage the project offsite from afar and their team was very communicative and kept me in the loop during the entire process. Their customer service was impressive and their work on our roof was top notch. Would absolutely recommend this team for any roofing project. Thank you Lacey Roofing!

• 5 out of 5Julie Jacksona month ago

  The entire team did a great job replacing my roof. Very impressed with timing, communication and follow through.

• 5 out of 5EEK2 months ago

  Lacey Roofing is amazing! They sat down with me and explained how everything would go and what options we had. They arrived on time, worked hard and professionally, and got it done in one day. They were then thorough in cleaning up their …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Albert Goerig5 months ago

  We recently needed to replace our roof at our office. After researching the roofing companies in our area, Lacey Roofing consistently stood out for its stellar reputation. To ensure thorough due diligence, we obtained multiple bids. We were impressed their competitive, detailed bid delivered promptly after inspecting our property. They guided us in selecting the optimal roofing materials and colors, sharing photos and addresses of previous projects to showcase their work. Once the project began, they provided exceptional communication, keeping us informed at every stage with kindness and professionalism. The roofing crew was courteous, hardworking, and skilled. Not to interfere with our workday schedule, the project was completed over the weekend in one day using 9 roofers with outstanding craftsmanship. For a high-quality, competitively priced roof delivered on schedule by a reliable and customer-focused team, Lacey Roofing is the clear choice. They earn our highest recommendation.

• 5 out of 5Carol Garcia10 months ago

  Outstanding roof and gutter replacement by the professionals of Lacey Roofing. Both my husband and I had complete confidence in the roofing crew who wasted no time doing what needed to be done safely and in a very professional manner. We were treated with respect, with all concerns addressed immediately. The work was completed when promised, even when the weather became a concern. We had intended to solicit 3 bids for all the work required, however after talking with the owner/manager Briana Pagano, we knew that Lacey Roofing was the company we wanted to complete the job, and highly recommend them for any roofing work needed.

• 5 out of 5Emileoa year ago

  A special thank you to Ken, Heidi, Jose, and Omar. This outstanding family-owned business delivers exceptional craftsmanship at …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Rachel Murataa year ago

  Everyone we interacted with was responsive, friendly and helpful. They were able to fit us in quickly, showed up on time and did great work for a reasonable price.

• 5 out of 5Kevin Ja year ago

  When my Wife and I discovered leaks around our skylights, we decided it was time for a new roof.And we couldn't have been happier with Parker and his team. Parker even mentioned he could just do repairs since our existing roof had some life …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Abbey Wagner2 years ago

  Parker is so very knowledgeable and professional. I had many annoying questions and he answered them all with kindness and patience. Any of these negative reviews must have been before he ran the office, because I would give him 10 stars if I could. I couldn’t imagine going with another roofing company. 10/5 stars. This is thee place to go. My home roof looks amazing, was done promptly, and I had a wonderful experience. Great crew that you want to be around.

• 5 out of 5Terri Jeffrey2 years ago

  I had an excellent experience with Lacey Roofing. They gave me a very competitive bid, then followed that up with great customer service, and a great looking roof. I appreciate a contractor that knows how important communication is, and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Dana2 years ago

  Just had our roof replaced. Very friendly staff and very fair price! They quickly came out and tarped us up to protect us from the rain until it stopped, and they were able to do the work. Finished it quickly and cleaned up thoroughly afterward. Jack even went the extra mile to roof our little shed to match. Gutters are also a perfect match to our trim. Would definitely recommend!!

• 5 out of 5Stephanie Hurd2 years ago

  Cleaned our roof, treated for moss and replaced gutters and downspouts. Great work, area was well cleaned post work and friendly, professional staff. We got several quotes and they were a great deal to do all the work. Highly recommend!

• 5 out of 5Kristina Wendlandt2 years ago

  Lacey Roofing was incredible! I had them replace my roof this spring. Everybody was polite, professional and timely. They provided honest and clear communication throughout the process, and were flexible with my schedule.

• 5 out of 5Hugh - Pretty Good Home InspectionsEdited 2 years ago

  We had a pretty large project for residential work, including built in gutter demo, 40+ square, a TPO section, and two chimneys. These guys showed up on time every day, worked efficiently, got the job done ahead of schedule and made sure we were happy with the work. They worked with me to make some specific repairs I had asked for, and fixed a couple areas I pointed out gladly. Haven't had a rain yet, but I'm fairly confident this roof will keep my home dry for a long time. Thanks guys, really appreciate it. EDIT: One of the best measures of a company is how they handle mistakes. This morning I noticed a leak around our chimney. I'm a home inspector, and I can honestly say there is no obvious reason for this leak, but it is definitely leaking. I gave Lacey Roofing a call, and sent some photos. They were at my house in 45 minutes, and had a plan to solve the problem before 11 a.m. These folks are legitimately the most professional contractors I've ever worked with, and I can't say enough good things about them. (Also, there is another review on here complaining about price. I got 5 quotes last year, and Lacey Roofing was right in the middle. I'd gladly pay a premium for this level of service, but their pricing was right down the middle. They probably don't charge enough. Good luck calling the cheapest roofer in town to back up their work a year later. Worth every penny.)

That green patch on your roof isn't just cosmetic, and it isn't a 'later' problem. Our latest blog explains why moss and algae thrive so aggressively here in the PNW, how they quietly damage shingles from the inside out, and what actually works to stop them. Read the full post below!4 days agoLearn more

• Licensed

  “…Crews Unparalleled Customer Service Licensed, Bonded, and Insured 24/7 Emergency…”

• Insured

  “…Customer Service Licensed, Bonded, and Insured 24/7 Emergency Response Residential…”

• Bonded

  “…Unparalleled Customer Service Licensed, Bonded, and Insured 24/7 Emergency Response…”

• Warranty offered

  “…Request Service Your Roof Done Right–Guaranteed At Lacey Roofing, we stand behind the…”

• States a founding year

  “…Thurston County’s Hometown Roofers Since 1977 Lacey Roofing is a locally-owned and…”

• Free estimates

  “…(360) 943-4232 (360) 943-4232 Get A Free Estimate MENU MENU New Roofing &#038…”

• 24/7 emergency call-out

  “…Service Licensed, Bonded, and Insured 24/7 Emergency Response Residential &…”

• Family owned

  “…77 Lacey Roofing is a locally-owned and family-operated business. The homeowners and business…”

Their site also states: states years in business.