Klaus Roofing Systems of Oregon

All 5 of the one and two-star reviews we hold for Klaus Roofing Systems of Oregon, most recent first.

• 1 out of 5Joy O'Renicka week ago

  Do not hire Klaus Roofing if you don't want a promised 1-day job to take 3+ months, to spend dozens of hours tracking down your contractor to try to get them to finish or fix poorly done work, and to be threatened with a lien on your home, all while the job remains incomplete and no payment is due. More context: This has been by far the worst experience we have ever had with a contractor. For context, my husband and I frequently work with contractors for our business and generally have highly positive experiences. We hired Klaus to complete a gutter and repair job. We agreed on a price and Klaus told us the work would take 1 day to complete. They didn't complete the job that day, left after lunch without communication (after tearing all the gutters off our house and leaving a mess), didn't give a return date, and told us the price would be going up when we finally called days later to find out when they were returning. That was just the beginning. Fast forward 3 months. I estimate we have spent 40+ hours to date project managing Klaus -calling to try to get them to finish promised work, being asked for more and more photos of poor workmanship and missing repairs, waiting for more crews to come fix what was not completed, and having Klaus workers show up repeatedly saying they weren't even told what they were there to do - then asking us to re-explain the whole job again. There appears to be little communication/coordination between the Klaus staff, and we have often been unable to reach anyone on the phone due to full voicemails and lack of callbacks to our voicemails. We have had to repeatedly take time off work to meet , and to date, the work is still not complete. (I do want to say that Josh and his work partner were excellent and we felt their portion of the job was done well- and actually completed.) All the while, Klaus' owner has not reached out to offer customer service, but has instead repeatedly emailed invoices and left voicemails threatening to put a

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Morgan Jones9 months ago

  Over priced and low quality work, would not recommend

  Reply from the business

  Hi Linda! We do not see you in our system. We would love the opportunity to help and make things right. Feel free to reach out! Thank you! 😊 …

• 1 out of 5Scott Smith2 years ago

  I cannot say anything good about this company. It took a promise to start legal action against this company before they would agree to fix shoddy work.Stay away!

• 1 out of 5Kirsten Rios2 years ago

  I let this company know I was only needing to have a skylight repaired and they scheduled me for an appointment— only to cancel the day before saying that they don’t do small jobs. Very disappointing.

  Reply from the business

  Hi Kirsten. We are disappointed to hear that you did not have a good experience with our company. Unfortunately, there are times in which we are unable to estimate projects due to the size and scope of work. This is not only related to the cost of the project, but also location and other factors. There are times in which our call center will schedule an appointment in error, and we unfortunately are forced to cancel during our 24-48hr call. We sincerely apologize for the confusion, and we hope you were able to have your issue resolved. Please give us a call anytime at 541-485-2282 if you have any further questions.

• 2 out of 5Jeremy A.Edited 3 years ago

  I am re-writing this review six months after my project was completed. The project itself did not go well. It took nearly two weeks longer than …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Jeremy. We are very disappointed to hear that you did not have a good experience with our company. Our production manager Sean has attempted to reach out again, and we would love the opportunity to make it right and win back your trust.

• knowledgeable staff54
• thoroughness28
• roof replacement estimate7
• friendly presentation6
• expert evaluation5
• informative staff5
• honest assessment3
• ice storm damage2
• material samples2

14 more of the 158 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Trinity Fa month ago

  Great people with good customer service and beautiful work!

  Reply from the business

  Thank you for your kind words! We're thrilled you enjoyed our customer service and the quality of our work.

• 5 out of 5Karl Boerckera month ago

  Great experience from the initial sales consultation through installation. Was everything perfect? No. But when issues came up, Klaus Roofing of Oregon responded quickly, corrected everything, and provided fair financial compensation. No project is guaranteed to go perfectly. What matters is how a company responds when something does not go as planned, and Klaus Roofing was fantastic. They stood behind their work and made things right. When I need my next roof in about 50 years, I’ll be calling Klaus again!

  Reply from the business

  Thank you for sharing your positive experience! We’re glad we could make things right and appreciate your trust for your future roofing needs.

• 5 out of 5Jodie Freeman2 months ago

  Awesome job Kevin was great through the process and the team did a great job

  Reply from the business

  Thank you for the great review! We're glad Kevin and the team made your experience awesome.

• 5 out of 5Erin O'Brion2 months ago

  These guys are amazing. Thomas Moyer, the sales rep, really knows their product well and was by far the most knowledgeable from all the competitors bids I recieved. And he came in at a great price for the quality of the product. On One …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your great experience! We’re thrilled Thomas and Johnathan provided expert care and went above and beyond for you and your furbabies.

• 5 out of 5Michelle Boercker2 months ago

  Jason with Klaus Roofing Systems of Oregon was outstanding to work with. He spent nearly four hours inspecting our roof, answering our questions, and discussing our options, demonstrating an impressive level of thoroughness and expertise throughout the process. What stood out most was his system-level approach. Rather than pushing unnecessary upgrades or cutting corners on important components, he recommended a complete roofing system that made sense for our home and budget. His explanations were clear, thoughtful, and backed by deep knowledge of roofing best practices. Also important - Jason’s demeanor and communication style immediately put us at ease. He was professional, patient, and genuinely enjoyable to work with. We feel informed and confident, and are now looking forward to enjoying our beautiful new roof! :)

  Reply from the business

  Thank you for your detailed review! We're thrilled Jason provided thorough, honest service and made you feel confident about your new roof.

• 5 out of 5Kitsune2 months ago

  I recently hired this company for a roof inspection on a manufactured home and was very impressed with the thoroughness and professionalism of the inspection. The inspector took the time to carefully evaluate the entire roof system and explain the findings in a way that was easy to understand. They identified several issues that had not been clearly explained previously, including concerns with roof penetrations, edge metal, fascia condition, previous roof openings, and gutter condition. They also clarified that the roof does in fact have decking, which helped clear up conflicting information I had received. I appreciated that the inspection was detailed, factual, and focused on the actual condition of the roof rather than trying to sell me unnecessary work. The report gave me valuable information to help me make informed decisions regarding the property. If you're looking for an honest, knowledgeable roofing professional who takes the time to educate homeowners and provide a thorough assessment, I would recommend them.

  Reply from the business

  Thank you for sharing your positive experience! We're glad our thorough inspection and clear explanations helped you make informed decisions. We appreciate your recommendation!

• 5 out of 5Esther Eno2 months ago

  Kevin has been EXCELLENT to work for us. He has a delightful personality, explained the job and was prompt in responding and coming to check on us and the job. I would hire him in a minute.

  Reply from the business

  Thank you for your kind words! We're thrilled Kevin provided excellent service and clear communication. We appreciate your trust in us!

• 5 out of 5Hope Asay3 months ago

  I had my free estimate yesterday with Jason, he was incredibly informative and thorough with my estimate, no BS! He preformed a roof and attic inspection, which i was not expecting, since none of the other 5 roofing companies I talked with, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are thrilled to hear about your positive experience with Jason, and his thoroughness and transparency! Thank you for the great feedback.

• 5 out of 5Jasper Prince3 months ago

  I had Klaus roofing come over to my dad's house in Oregon and the estimator Garrett came out and gave me a great estimate. Also Garrett went over everything over the phone and was very informative and a pleasure to speak with. No up sales just a honest estimate. Garrett was a pleasure to speak with

  Reply from the business

  We appreciate your kind words and are glad Garrett could help. Thank you for choosing Klaus Roofing Systems of Oregon!

• 5 out of 5Lori George3 months ago

  Fantastic job! Kevin was great and we highly recommend Klaus proofing! Kevin deserves a bonus!

  Reply from the business

  We're delighted to hear that Kevin did a fantastic job for you! Thank you for recommending Klaus Roofing Systems of Oregon.

• 5 out of 5Holly Noble3 months ago

  I had Kevin peer come out to look at my roof and get a quote for a replacement. He was very nice and gave me a ton of information and explained everything that would take place which I appreciate. Very professional and easy going. Great experience

  Reply from the business

  Thank you for your kind words about Kevin! We strive to provide detailed and professional service at Klaus Roofing.

• 5 out of 5Leo Sinic3 months ago

  Chris Anderson is a treasure for his company. His caring for customers and attention to detail made us feel confident to sign contract on a first day.

  Reply from the business

  We're thrilled to hear about your positive experience with Chris. He truly is a gem. Thanks for choosing Klaus Roofing Systems of Oregon!

• 5 out of 5Vesna3 months ago

  We were impressed in the way Chris A. From Klaus Roofing presented his company. He spoke with such pride in tradition, materials and performance of its team like he would present his own family. We signed contract on day one and looking foreword to next steps.

  Reply from the business

  We appreciate your kind words about Chris A. and the rest of the team. We look forward to serving your roofing needs. Thanks!

• 5 out of 5James Beeler4 months ago

  I have never given a thought to giving a company a review just from the estimation visit alone but here I am. The amount of time Thomas took to check look over the entirety of our roof, inside & out and then explain line by line what he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are grateful for your detailed feedback. It's always excellent to know that our dedication to client education and quality service is appreciated. Thank you!

✨ Before & After: What a Difference! ✨ From worn and weathered to fresh and renewed! 🏠🔨 Check out the difference this roofing project made. A new roof can give your home a fresh look while providing the protection your home needs. Ready for a roof you can count on? Contact us today2 days agoCall now

• Licensed

  “…Family-owned business Highly trained & licensed roofers Your local Klaus Roofing…”

• Warranty offered

  “…QUALITY WORKMANSHIP BACKED BY A 50 YEAR WARRANTY VALUE & HIGH QUALITY WORKMANSHIP…”

• Free estimates

  “…Release Q&A Financing Service Area Free Quote Services Go Back Roof Replacement…”

• Financing available

  “…Get a FREE Estimate! Flexible financing available for your roofing project! A new roof…”

• Family owned

  “…Why Homeowners Choose Us Family-owned business Highly trained & licensed…”