Jensen Exteriors Roofing Contractor

All 7 of the one and two-star reviews we hold for Jensen Exteriors Roofing Contractor, most recent first.

• 1 out of 5Adam Pacea year ago

  Avoid Jensen Exteriors.

• 1 out of 5Melissa HowellEdited 3 years ago

  *AVOID THEM, POOR RESPONSE TIMES AND BROKEN WINDOWS* *UPDATE TO ORIGINAL POST: *AVOID THEM* I placed a review for Jensen on 8/9/22. Since then they have responded with no additional or helpful information on when my window will be replaced or installed. As of 8/9, I had no window installed and as of today (10/4), I STILL have no window and no information on the replacement status of my window. The estimate they provided at the beginning of August to get the window that THEY BROKE was 1-2 months. It is now October and there has been ZERO communication on when the window will be fixed or a scheduler calling to let me know when it will be installed. *ORIGINAL POST* Our contract with Jensen started in March 2022 and I will be shocked if I end up with a window before 2023 comes around. I will continue to review Jensen until I get my window. They are poor communicators, do not give priority to clients who have had long standing contracts (8 months now) and have offered nothing for the window delays that are due to their own staff damaging a brand new window. We signed a contract with Jensen back in March. We were told our window wouldn't be completed until June due to the back ups and shortages, which is fine. Come July, we still hadn't heard about our window. We called and it turns out that the window had showed up in the middle of June and that the scheduler hadn't reached out yet to schedule a time. They said the scheduler would call us back. Another week went by, the scheduler still had not called us. After another week, we called again and finally got a couple dates for the window to be installed. A week before they were supposed to come out, they asked to reschedule since the original work crew was no longer available. That was close to the middle of July. Then we ask to schedule the installation again, we couldn't get ahold of the scheduler. When they finally called us, it was to inform us that our window had broken in their warehouse. It is now 8/9. I have no new

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Melissa. When I talked to you for the first time 2 days ago and explained that up to this point i had been in communication with your husband through out this process. I apologized that that the supply company broke the window when they were loading it so it had to be reordered. I told your husband at the time that happened and said I would be in contact when the new replacement came in. Due to the material and labor shortages windows have taken 1-2 months to come in and it is out of our control. We are sorry there has been a delay and are doing our best to schedule when materials arrive.

• 1 out of 5M. HayesEdited 3 years ago

  Would not recommend this “campany.” Hired Jensen’s and got a sub-contractor.

  Reply from the business

  Our campany has a multiple owner involvement on all projects. All of our crews have been with us for many years and we choose to hire them as subs not as direct employees so we can pass the savings onto our customers not the government.

• 1 out of 5K & J4 years ago

  I would give a zero if that were an option. Hired Jensen Exteriors to install roof deck, sub-facia, and standing seam steel roof on brand new building based on reviews and the reputation of the original owner of Jensen Exteriors. Sadly, reliance on those turned out to be a mistake. First and foremost, Jensen Exteriors does not do their own work and sub-contracts out. We didn't find out until well into the project and problems had already begun with the installation. Had we known this, we would have not hired them in the first place. There were significant communication issues, resulting in mistakes and a poor installation. In the end: 1) the roof that was installed was not the correct roof system; 2) Jensen failed to order the correct length and was 2 inches short of full coverage; and 3) did not make sure their sub-contractor installed the roof to manufacturer specifications (which it wasn't). Jensen Exteriors has not accepted any responsibility for the errors and refuses to give a written warranty. ***WARNING.... if a company won't give you a written warranty, even though their website claims a "10 year warranty" DO NOT HIRE THEM.*** There is nothing to make them honor a verbal warranty. We were told our payment was proof and any warranty claim would be decided on a "case-by-case" basis. The other reviewers might not know they don't have a leg to stand on for this supposed "warranty" when Jensen Exteriors won't give a written one that clearly describes their policy. Now it is to the Contractor's Board and Court to force responsibility for incorrect materials and poor workmanship. The saga, in a nutshell, is we ordered a specific roof system designed by the manufacturer for a low-slope flat roof, based on research of the roof manufacture's website. The first sign of trouble was the wrong underlayment being ordered by Jensen and installed by the sub-contractor during the "drying in" process (where the underlayment keeps the rain out until the permanent roof

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Adam Knox5 years ago

  Had them out to the house for a bid heard nothing so I called the Receptionist 5 days later still Nothing after being told they would look in to it and get right back to me.

  Reply from the business

  Sorry you were not given an estimate for your project. Please call the office so someone can help you with this. 503-383-4176

• 1 out of 5RICK JOLIN'S RC RUNWAY7 years ago

  Took 7 months to complete a 1 week job. Never showed up when scheduled. Ordered wrong color material for the job. Faulty workmanship. Inferior low quality material. Installed the wrong skylights. Never cleaned up and left a mess. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Rick I understand your frustration and I'm sorry things didn't go as planned for your project. Our customer was Glen Hayden the builder and your warranty was through him and I know that it has since expired. Our only contracted portion of this project was the roof.

• 1 out of 5Gregory Dilger10 years ago

  Tried 5 times to get an appointment. When I finally did, when I called to confirm they had somebody else at that time. Very frustrating. Would have liked to at least tried their services.

• respectful workers15
• siding replacement6
• reasonable pricing6
• efficient crew5
• locally owned3
• prompt replies3
• metal roof2
• fair estimate2
• family owned company2
• final inspection2

14 more of the 105 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Donna Harris2 months ago

  My husband and I had our roof replaced summer of 2025 (meant to do this review last year)and we have been incredibly happy. They did a fabulous job! Very professional and kind. We recently called them out for a simple job and the responsiveness was incredible. Price was reasonable and very competitive. We highly recommend!

• 5 out of 5E Harris2 months ago

  The roofers were great. They showed up on time , worked hard and were done sooner than expected. Everything looks great and they communicated really well. Recommended to anybody.

• 5 out of 5Ann Smith3 months ago

  We recently had our 20×40 carriage house roof re-shingled. Jensen's crew of four removed all of the old roofing (2-3 layers) re-sheathed some of the needed areas and added fascia. I've never seen four people work so hard or fast. Rain was forecast for that evening. The crew worked 11hrs. and completed the project before the rain hit. One day! Very impressive.

• 5 out of 5Tina Bartell3 months ago

  Professional efficient workers! They did an excellent job! The materials they used for high-quality, and the owner came by when they were finished to make sure everything was done correctly! Brand new roof in two days!

• 5 out of 5Mark Basse4 months ago

  I have only good things to say about this company. Especially the fully accessible owner ready to be helpful whenever needed.

  Reply from the business

  HI Mark. Thanks for the glowing review. We are so happy you with your project and experience. Have a blessed 2026

• 5 out of 5michael johnsonEdited 5 months ago

  Jensen’s Roofing came out sooner than expected! The estimate was very fair! The crew that came and replaced our roof was excellent. They cleaned the sight thoroughly. We would highly recommend Jensens Roofing to anyone!!!

  Reply from the business

  Hi Michael. Thanks for the great review. You were a pleasure to work with. Hope you have a blessed 2026!!

• 5 out of 5gayle pomroy6 months ago

  Excellent work. Came when scheduled. Very professional

  Reply from the business

  HI Gayle. Thanks for the great review. We really appreciate you choosing us for your roofing project. Hope you have a great 2026!!

• 5 out of 5Kason Stande6 months ago

  Jensen replaced our roof and even lowered the quoted price. The shingles are of great quality and they kept promises such as dates of instalation. The workers wete fast and proficient. They made the lawns and driveway spotless. I could not have asked for anyone better.

  Reply from the business

  Thanks for the great review. We love when our customers are happy with the project. Hope you have a great 2026!!

• 5 out of 5Debbie Posterick6 months ago

  Fast and efficient service. Will use them again for future project

  Reply from the business

  Hi Debbie. Thanks for your great review. You were so great to work with and we look forward to your future projects.

• 5 out of 5David Jorgenson8 months ago

  Very happy with the finished product, looks great. Project was done on-time and on-budget. Thanks to the Luis and his crew for a great job and left the place looking great!

  Reply from the business

  Thanks for the great review David. You were great to work with. Hope.you and your family have a blessed holiday season.

• 5 out of 5JEROEN LAPORT8 months ago

  Very nice job. Workers were kind and showed eyes for details. Everything was cleaned up well afterwards.

  Reply from the business

  Hi Jeroen. Thanks for your great online review. You were a great person to work for. Have a blessed holiday season and new year.

• 5 out of 5P.G. Perry9 months ago

  This is one of the best companies I have worked with this year. It’s a pleasure to call office, not have to wait on hold & speak with a real person.. Everyone is pleasant & helpful.. It was a pleasure to see workers to arrive on time each …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  HI Pat. Thanks for your support of our company with your roofing project. You were a joy to work with. We hope you have a blessed rest of the year.

• 5 out of 5Cindy Williams9 months ago

  We have now used Jensen exteriors twice. They did such a good job the first time we had them return for a second project. Their prices were fair and the people that did the work were extremely courteous. One actually stopped what he was doing and came to help me when he saw my hands were full. They did meticulous clean up when they were done and the only sign they were ever there was a brand new roof.

  Reply from the business

  Hi Cindy. Thanks for the great review. We so appreciate you having us out to do a second roof for you. Hope you and your family have a blessed holiday season!

• 5 out of 5Brett Kelly9 months ago

  Great local company. They do awesome work and were helpful to us all along the project process. The man we worked with had over 3 decades of experience, and it showed.

  Reply from the business

  Hi Brett. Thanks for choosing us for your siding project. You and your wife were great to work with. We hope you have a blessed holiday season.

Recommended Roofers Near Me for Salem, OR Homeowners Homeowners searching for Recommended Roofers Near Me in Salem, OR often look for a trusted company with a strong reputation and consistent results. Jensen Exteriors Roofing Contractor is known for delivering reliable roofing services that focus on quality workmanship and long-term protection. Whether handling roof repairs, replacements, or inspections, each project is completed with attention to detail and durable materials. Roofing systems in Oregon must withstand heavy rain and changing weather conditions, making experienced installation essential. The company continues to support homeowners in Salem, OR, with dependable roofing solutions that improve safety, efficiency, and overall property value while ensuring lasting protection throughout every season. https://local.google.com/place?id=5359266399743863802&use=posts&lpsid=CIHM0ogKEO2Q4P_DxYzJUgJul 25, 2026Learn more

• States a founding year

  “…, OR Building Trust, One Roof at a Time Since 1978 Schedule Online Call Now Schedule…”

• Free estimates

  “…Schedule Online Call Now Schedule Your Free Consultation Today Ready to Protect Your Property?…”

• Mentions the BBB

  “…We have an A+ rating with the Better Business Bureau and…”

• Family owned

  “…47 Years of Family-Owned Excellence Since 1978, our…”

Their site also states: warranty offered, states years in business.