Innovative Roofing Systems

The only one or two-star review we hold for Innovative Roofing Systems.

• 2 out of 5ilea mathisEdited 11 months ago

  They rescued my job from another contractor who abandoned and priced accordingly which wouldn't have bothered me except the end result was bare minimum and not what I believe I was going to receive. Promised to clean up prior to departure except the other contractors tools which were abandoned. I found out however, that included removal of a unused pallet of standing seam commercial panels which I was planning to deliver to Habitat for Humanity because they are incredibly expensive. Innovative did the bare minimum and took 8 weeks to do it after I informed Ryan he would not be permitted to remove the panels for his personal project. Yes, He literally informed me he was just going go to leave with several thousand dollars worth of material I paid for to do work on his property. That was a clear signal of opportunism in my opinion. I was told they would order any extra material at no additional charge to me required to correct bad trim work and finish the ice guards. That devolved into me having to fight to even get ice guards on even a portion of the west side of my carriage house because I was told there was no walk way there. Despite the majority of material being onsite and there being a door and utility area on that side. Even then they only did a small portion over that area, despite the fact we discussed I was likely short only one of the type of clip components for the ice guards to do the entire west side. My mini-split drain situation was supposed to have been resolved. One I just had to tell them I'd fix myself because I would not let them in my carriage house (fine). The second one, they borrowed the wrong type of drain hose from my property without asking and attached it such that it was leaking into the soffit. I asked Ryan to cut it before leaving and he did without scraping off the sealant. I had to pull the hose and repair myself-- that was definitely a situation where they should have asked me before doing what they did. The result was poor. They

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ilea, I am sorry to hear you are dissatisfied. We have upheld our end of the contract, which you previously indicated was competitively priced. The agreed-upon scope of work has been fully completed. Regarding the other contractor's work, we made it clear that we would not alter their installations unless a full roof replacement was undertaken, which you did not accept. We are not responsible for their incorrect metal detailing or their subsequent unavailability (Ghosting). Concerning the removal of materials, we agreed to dispose of materials but not tools, as those remain your responsibility. During the project, you informed us that you had found an alternative method to recoup costs associated with the existing materials. Consequently, we left those materials, as well as the associated items, on-site. We did remove our pallet as previously communicated. Finally, while we understand your frustration with lead times, the siding material had a specific ordering period. We kept you informed throughout this process, and once the material arrived, we promptly scheduled the installation. It has also come to our attention that you have posted negative reviews about other roofing companies and have made our sales representative uncomfortable with your communications, and he asked you politely to quit harassing him.

• roof replacement9
• gutters5
• professional team5
• clean up4
• punctuality4
• leak repair3
• kind crew2
• affordability2
• easy process2
• transparency2

6 more of the 7 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Leah Solisa month ago

  John Smith is incredibly quick to respond when needed and we greatly value our partnership!

  Reply from the business

  Thank you for the wonderful review and we truly appreciate the partnership.

• 5 out of 5july jonesa month ago

  Innovative did a great job replacing one roof and repairing other roofs on our restaurant in Columbus. Their work stopped the leaks we had been experiencing in 5 different areas. The owner John and Service Manager Justin have been great to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review! We’re so glad we could stop those leaks and get your restaurant’s roofs in top shape. We believe in being upfront about pricing and answering all your questions is a top priority for us. Thanks for comparing estimates and choosing Innovative. We’re proud to be your roofing partner in Columbus!

• 5 out of 5Lisa Simpson3 months ago

  Less than a day after I contacted them about damage to my roof from high winds, they came out and placed a tarp over the damaged area. John, the owner, advocated for me with my insurance company and my roof was replaced less than a month later. I am very happy with the results and would highly recommend this company.

  Reply from the business

  Thank you so much for the kind words and review, Lisa! We love going to bat for our clients with insurance companies, and we are more than happy your roof was replaced so quickly.

• 5 out of 5JuiçyKelia8 months ago

  Great

  Reply from the business

  Thanks for the review! We appreciate your feedback.

• 5 out of 5Tyree Pollard9 months ago

  John and his team at Innovative Roofing were exceptional to work with! They were professional, punctual, and kept the work area spotless throughout the project. The team took the time to explain the entire process clearly, and our roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tyree, we are pleased you were happy with the entire process. You were a pleasure to work with. Please reach out if you have any roofing or exterior needs in the future.

• 5 out of 5alyssa bucci2 years ago

  I recently hired Innovative Roofing Systems and was very pleased with their exceptional service. John was very responsive and relayed us to Wolf who came out the next morning. Wolf was very kind and knowledgeable and the entire process was a positive experience! He was very thorough and went above and beyond our expectations. We thought we needed more work done than was needed, but Wolf was honest and transparent in his communication about what was actually necessary. I highly, highly recommend Innovative Roofing Systems.

  Reply from the business

  We strive to provide excellent customer service with a straightforward approach to solving problems for our customers. Thank you for the excellent review!

🏗️ Extend Your Roof’s Life: Now Offering Professional Roof Coatings! Is your commercial roof showing signs of age, but you aren't ready for the capital expense of a full replacement? Innovative Roofing Systems is excited to announce that we now offer advanced Commercial Roof Coating Systems! We provide high-performance solutions designed to seal leaks, improve energy efficiency, and add decades to your existing roof's lifespan. Our specialized coating options include: Silicone Coatings: The gold standard for ponding water resistance. Ideal for flat roofs, providing a permanent, seamless water barrier that won't degrade under UV rays. Acrylic Coatings: A highly reflective, cost-effective solution perfect for sloped roofs. Excellent for reducing "urban heat island" effects and lowering cooling costs. Elastomeric Coatings: Superior flexibility that moves with your building. These coatings "stretch" during temperature swings to prevent cracks and maintain a watertight seal. Why choose a coating over a replacement? · Cost-Effective: A fraction of the cost of a new roof. · Energy Savings: Reflective "cool roof" technology slashes utility bills. · Minimal Disruption: No noisy tear-offs; we work while you stay open for business. · Sustainability: Keeps old roofing materials out of landfills. Protect your investment and your bottom line. Whether you manage a warehouse, retail center, or industrial facility, we have the right chemistry for your roof. Call now to get started! Mar 23, 2026Call now

• Licensed

  “…24/7 Emergency Response Fully Licensed, Bonded & Insured BBB A+ Rated…”

• Insured

  “…Response Fully Licensed, Bonded & Insured BBB A+ Rated 75+ Years Combined Exp…”

• Warranty offered

  “…15 yr No Dollar Limit Warranty 15% Immediate Energy Savings 0 Tenant…”

• States years in business

  “…A proven methodology refined over 20+ years. Every project follows the same…”

• States a founding year

  “…Industrial & Residential Roofing Since 2016 Central Ohio's #1 Commercial…”

• Free estimates

  “…59-2271 [email protected] Email Us Free Estimate Commercial Residential Locations…”

• 24/7 emergency call-out

  “…24/7 Emergency: (614) 359-2271…”

• Mentions the BBB

  “…Corning Platinum CertainTeed SELECT BBB A+ Rating NRCA Member OSHA Certified EPA…”

Their site also states: bonded.