Highmark Renovations Roofing Columbus

All 5 of the one and two-star reviews we hold for Highmark Renovations Roofing Columbus, most recent first.

• 1 out of 5John Voorhis4 months ago

  They don't show up for appointment with insurance adjuster. They come the next day to put a sign in your yard then harass you for the next week, including showing up at your house at 8:30 pm. because they can't accept you decided to hire a different roofer.

• 1 out of 5Laura Schumm10 months ago

  It seems if your insurance company won’t cover your repair you aren’t important enough to continue communicating with because it has now happened twice with this company! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Laura, we sincerely apologize for the repeated communication breakdowns. You deserve better follow-through. Please call us directly so we can resolve.

• 1 out of 5Cassandra Rodriguez10 months ago

  Harassing door-to-door sale tactics. Two men in t-shirts with no name tags or clear representation of who they are have approached my home on two separate occasions. The first occasion I clearly told the man we were not interested, yet he continued to approach my door. I then stated again that we were not interested. We then bought a “no soliciting” sign as we have been dealing with other solicitors as well. The sign is clearly displayed in our yard. The same man, a “G. Braden” according to the flyer, approached our home on a separate day, this time with a new assistant. They walked through our grass, ignored our sign, rang our door bell and left a flyer. I few minutes later I went to our car. They turned around from the end of the block and began to approach. I stated I was again not interested. G. Braden continued and said it was “Good to see me again.” I again firmly stated I was not interested. After I left our home, the men stepped on our property AGAIN and left a second flyer. All this is recorded on our camera system and I will be calling the police if I am approached again. I have no interest in working with a company that can not be respectful of boundaries.

  Reply from the business

  I am sorry to hear about your experience Mrs Rodriguez, we have reviewed acceptable contact protocol with Mr Braden and added you to our Do Not Contact list.

• 1 out of 5Sam MessinaEdited 2 years ago

  Should you decide to use this company you need to supervise the work being done, they came out to my home in 2020 to replace the roof and decking. They billed my insurance company for decking that they did not replace. When they completed their job, I had three rooms with water coming through the ceiling. My insurance company advised me that they needed to come out, tear the roofing back off and put the new decking down that was paid for, they never made it right then they turn around and file a mechanics lien on my property, there is decking left over in my driveway they tried to clean that was decking. They did not need the truth be known they did not replace all the bad decking, but yet they wanted paid. I told them you complete the job as promised, and I have no leaks. I have no problem paying them. I submitted the pictures to my insurance company to prove that I still had water coming in the ceiling of three rooms. The flashing on the front part of the house has pulled away, and the nails are coming out. Water has gotten up in there and once again leaked into the house, and all three ceilings needed to be redone and new drywall put up, which was in excess of the amount they claim I owe. Word to the wise they seem friendly and helpful. Just don't turn your back. They will do a bait and switch. They did replace a couple of sheets of decking, but they did not replace all the decking that was bad and claim they did. They were also supposed to repair the ceilings according to my insurance company the liability fell up on them. once again, they refused.

  Reply from the business

  Sam, thank you for the review of our services, 3 years after the fact. I appreciate you publicly stating you did not pay us (with the funds you received from your insurance company). We did complete all the roof work your insurance carrier approved, including replacing ~14 sheets of plywood sheathing (upon review we billed for 416SF or 13x 32SF sheets), and the apron flashing you say was “torn up”. You can view some project photos showing more than ‘a couple’ sheets of sheathing being replaced as well as the shiny new apron flashing here: https://photos.app.goo.gl/DD7KiNZomKMFRWga6 When you called back to have us come out and inspect an ongoing leak I personally inspected the attic area and discovered that the water was entering through the siding around the gable vent area and running down the wall behind the roof’s step flashing due to not having house wrap (Tyvek) and flashing tape around the gable vent/trim. I advised having the siding removed and installing house wrap and flashing tape to prevent wind driven rain from entering. We offered to perform that work, once we were paid for the roof work already completed. When your insurance carrier refused to pay for the necessary house wrap installation to stop the leak (due to it not being caused by storm damage) you declined to proceed with the recommended solution. At that point you stopped responding to our attempts to communicate via calls or texts and refused to pay us the outstanding balance for the roof work that had already been completed and paid for by your insurance carrier. We were ultimately forced to file a lien for the amount your insurer had sent you for the roof work we completed.

• 1 out of 5Jo Steinert3 years ago

  I was directed to this company by Angi's list for a siding repair. When the salesman came all he wanted me to do was to get my insurance on the phone so he could tell them to pay for my siding. He hadn't even looked at the damage which was on the 2nd story. When I told him I didn't know anything about the company OR their products he basically said they'd been in busy for 12 years but continued the push to call the insurance. He never offered to show me siding products. He just said he'd take pictures and send an estimate. He was here for less than 30 minutes. Why would I hire anyone without seeing their products? Sad.

  Reply from the business

  Jo, we're sorry your experience fell short. You deserved a thorough consultation with product samples. We'd love a chance to make this right—please.

• insurance claim assistance16
• timeliness7
• siding repair5
• quality roof4
• insurance filing3
• outside repairs2
• install crew2
• respectful of property2
• prompt response2
• hail damage repair2

14 more of the 79 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Terrance Hubbard3 days ago

  I highly recommend Highmark Renovation as very comprehensive and knowledgeable organization. The representative demonstrated high integrity, professionalism and a willingness to engage with the insurance provider in a meaningful manner to assure that my needs were met and accomplished. Thank you.

  Reply from the business

  Thank you for the kind words Terrance, it was my pleasure to assist you!

• 5 out of 5Chris Bulger3 weeks ago

  Highmark was a big help in dealing with my insurance company (State Farm) on some recent hail damage, and they were fast and professional when they came to replace the roof. I would recommend them to anyone in the Columbus area needing help with their roof.

• 5 out of 5Tiffany Stepp2 months ago

  Everyone was so helpful....replaced the roof in just one day and it looks absolutely amazing. I will definitely tell everyone about my experience with Highmark renovations!

• 4 out of 5Tammy Morris-Mitchell3 months ago

  This company representatives Reynaldo was kind and persistent. I appreciated his kindness and willingness to listen and explain the process. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Timothy Johnson3 months ago

  Professional service provided from the introduction through final payment. Great craftsmanship, awesome customer service, very cordial owner introduction and great communication skills. Kudos to Joey and Atorro for representing the company with high respect to the client….

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Larry Green3 months ago

  Gary Braden and the team was amazing In 2022. This is why I am using there service again.... 5 STARS

• 5 out of 5April Cox4 months ago

  Gary has been nothing but amazing. He was able to get to us for the start of our process within 48 hours from contact (would have been same day but I wasn’t available). He was able to adjust his schedule to come immediately when our …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Nicole Haverfield4 months ago

  Great experience working with Gary! Very professional and walked me through step by step. Even with my claim. Not to mention he also helped me pick up my new grill and bring it to my house! Great guy!!!!

• 5 out of 5Mark ClemensEdited 5 months ago

  Very professional and they work really hard to please the customers

  Reply from the business

  Thank you for the review! It was a pleasure working with you!

• 5 out of 5Justin Creps6 months ago

  Gary and his team were a pleasure to work with, and very helpful/available throughout the entire process. We love the look of our roof and gutters, and the whole process went as well as we could have hoped. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Justin! We're glad the roof and gutters look great, and it was our pleasure helping with the warranty during your sale.

• 5 out of 5Shawn Shuman7 months ago

  The team at Highmark helped me file an insurance claim to have the roof replaced on both my house and detached garage. The work was completed in a single day. I appreciated the quality of work and the professionalism of the team. I would highly recommend this company.

  Reply from the business

  Thank you, Shawn! We're glad we could help with the insurance claim and get both your house and garage roofed in just one day!

• 5 out of 5Ruth Murphy7 months ago

  This company is amazing. My self and my husband, Dave Murphy would suggest this company to anyone looking for a roof. Gary Braden has become more than a roofer. He has become a friend of the family. Thank you Gary Braden and thank you Highmark Renovation

  Reply from the business

  Thank you, Ruth! Gary truly values the friendship with you and Dave. We're grateful for your trust in our team! 🏠 …

• 5 out of 5Robert J Bumgarner8 months ago

  Highmark Renovation did a professional job on my home, 2.5 car detached garage, and shed, as well as a complimentary well covering box roofing. Thanks Dan and team. Good folks. They went beyond satisfaction!

  Reply from the business

  Thank you so much, it was a pleasure working with you and Eileen!

• 5 out of 5Kelly Terrell8 months ago

  The owner Dan is very nice and came onsite while the roof was being replaced, he also checked back after it was done to see if I was satisfied, I love good customer service.

  Reply from the business

  Thank you, Kelly! Dan takes pride in being hands-on and following up personally. We're glad that level of care made a difference for you!