Heritage Roofing & Construction

The only one or two-star review we hold for Heritage Roofing & Construction.

• 1 out of 5Aaron Biegalski (soulmonarch)Edited a year ago

  Rude and dismissive. Do not know about the quality of their work, but there are better choices. Edit: Ted has reached out to get me to remove this review. However, rather than simply apologizing for potential miscommunications, he was generally combative and constantly interrupted me, rather than actually listening to anything I said. Context: I requested an estimate on roof repair directly. Rather than speaking to me and allowing me to be present, Ted stopped by the house completely unannounced and spoke to some random realtor (not mine!) that happened to be present. All I got back from Ted was a simple "not interested" text, rather than any explanation of the potential issues involved, or what might be necessary to resolve them. Attempts to get further insight on the situation were ignored completely. Ted is well within his rights to refuse work. However, his communication and conflict resolution skills could use more than a little work. He should have discussed the situation with me personally, rather than speaking to some random guy who happened to be at the site when he dropped by unannounced. (He insists he did not have my number... but I still have his texts on my phone to prove that he should have.) I will not be removing this review, as it is based entirely on the fact that Ted was dismissive rather than communicative, which apparently has not changed in the past year.

• insurance claim assistance12
• professional crew10
• roof replacement10
• clean up9
• gutters7
• warranty6
• responsive staff4
• new roof3
• ridge vent system2
• quick job completion2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Matthew Smith4 months ago

  Very knowledgeable and honest. The owner came out and gave us up front options and advice. Would recommend to anyone looking to have someone come out and look at their roof.

• 5 out of 5Benjamin Zhao5 months ago

  Some shingles were missing after a very strong windstorm overnight . I called Ted next morning and he showed up within one hour and did the inspection. Jeff came in shortly after that and fixed it. We will definitely have them do the new roof when it is time. Super fast and reliable service. Reasonable price! Highly recommended!

• 5 out of 5Michael Fetcha year ago

  We had the owner out to look at a potential repair. This review is for the upstanding character of the business. He was prompt, kind, and supremely honest. Our situation didn't warrant work, and would have been considered more of a handyman type job. Yet the owner graciously offered his time and gave a ton of suggestions.

• 5 out of 5Colton Currya year ago

  I had a great experience from start to finish. The team was professional, punctual, and took the time to explain everything that needed to happen. The quality of the work looks great. Overall, I’m really happy I chose them and wouldn’t hesitate to recommend them to anyone looking for reliable roofing work.

• 5 out of 5Mike Petitta year ago

  Ted came out to review our roof as was required by the inspector and was prompt and answered all questions that were asked. Would recommend him to anyone looking for a quality job. 👌 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Cindi Hamiela year ago

  Heritage replaced my roof a few years ago. When an issue arose during the sale of my house, they reacted in record time to do some caulking that the Inspection requested. The speedy resolve of the issue put my mind at ease during a stressful time.

• 5 out of 5Natalie Plagmana year ago

  I had a few pop-up shingles and exposed fasteners. Ted came out the next day and fixed them quickly with zero hassle. A real friendly, honest guy. Would absolutely recommend Heritage!

• 5 out of 5DOUG MAYERa year ago

  Ted came out to assess the condition of my roof and fix a leak. No charge and some great advice! I would 100% recommend Heritage Roofing as an upfront and honest contractor!

• 5 out of 5Bryan Ivanicha year ago

  New roof and ridge vent system installed on ‘80s house, used A+ 25 year GAF products, couldn’t be happier, highly recommend, people are great

• 5 out of 5Kathryn Portera year ago

  Super friendly, super neat, super professional, and super efficient! We are very happy with our new roof. :)

• 5 out of 5Kim Townsenda year ago

  Noticed some water spots on our ceiling today and after several phone calls to other companies with no luck I called Ted who actually answered the phone and said he could come out to check out the roof in the next hour! And he actually did …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Azulene2 years ago

  The replacement for a broken shingle was perfectly matched and aligned. There is no distinguishing where the repair occurred. Heritage is unique because most roofing companies are not available for repairs and maintenance. For when a new roof is needed, the technique used at Heritage reduces wear and tear and enhances longevity.

• 5 out of 5Aubry Foss2 years ago

  Heritage Roofing just completed our roof overhaul,though we are waiting on gutters. Through the whole process, Ted has shown his passion for roofing and answered all my questions, no matter how silly. The crew was amazing and cleaned …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5chelsea L2 years ago

  Ted was very quick to respond and looked at my property within 48 hours of contacting him for a quote. Ted is knowledgeable about the inspector/permit situation that many have unfavorably dealt with by contracting with other roofing companies in Spokane and Spokane Valley. Heritage Roofing was cited in the Inlander as a reputable company with a great work ethic (honors the permits and required inspections). Thank you!

• Licensed

  “…Our company is licensed, bonded, and insured, and all…”

• States years in business

  “…Follow Us financing Top Celebrating over 20 years of Roofing Excellence 2001-2024 Our…”

• States a founding year

  “…& Fast Service Serving The Community Since 2001 Family Owned & Operated Awards &…”

• Free estimates

  “…today at (509) 412-3165 to request a free estimate from the Spokane Roofing Experts! Or…”

• Financing available

  “…We also offer financing options to help you stick to your budget!…”

• Mentions the BBB

  “…and operated, we are members of the Better Business Bureau, Spokane Home Builders Association…”

• Family owned

  “…Serving The Community Since 2001 Family Owned & Operated Awards & Associations…”

Their site also states: insured, bonded.