Guy Roofing Inc.

8 of the 90 one and two-star reviews we hold, most recent first.

• 1 out of 5Jamie Powell3 months ago

  Tricked MY 90 year old GRANDMA WITH EARLY ON SET DEMENTIA into signing A $10,000 dollar contract for a tin roof. To be clear we bought and installed a new roof on our home for $1600 and could have easily fixed my grandmas. your sales men …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Meghan Edwards4 months ago

  Got a quote, the people took more time to tell us why we should go with them than what was actually wrong with my roof, when they finnaly did the quote was outrageous for how small my roof is called about 4-5 other companies all around the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Mackenzie Capabianco5 months ago

  I call to book an appointment for a BOOT REPAIR ONLY. The roofer came out accessed and at the end tried to upsell me on a whole roof. I explained we only need the boot pipe repaired and he said we do not do that we have to do a package deal. Why waste my time? When I first called to book the appt someone should have explained that to us right upfront. This has caused such a headache and our time is wasted. Do not recommend at all.

  Reply from the business

  Thank you for your feedback, and we’re sorry for the frustration. Our goal during inspections is always to identify the true source of the problem, not just the visible symptom, so we can make sure your roof is properly protected and prevent future leaks or damage.

• 2 out of 5Jackson PayneEdited 5 months ago

  See photos to read my full extended review. Update regarding owner's response: The owner characterizes this as the "administrative and communication process not meeting my expectations." That's a significant understatement. This was not a matter of unmet expectations — it was a failure to follow your own contractual obligations. Regarding Clause 26 That process was not followed. Framing a contractual violation as a customer's expectations not being met is exactly the kind of language that minimizes legitimate concerns and discourages other homeowners from advocating for themselves. I'd encourage future customers to read the contract carefully and hold Guy Roofing to the terms they wrote. I hired Guy Roofing for a full roof replacement in Simpsonville following hail damage through an insurance claim. What started as a professional experience during the sales phase quickly deteriorated once the contract was signed. Decking boards: During tear-off, the crew replaced what they claimed were 10 boards at $105 each — $1,050 added with zero warning. I was working from home. No one knocked, no one called, no change order was presented. I found out after the fact. When I challenged this, I was told a change order wasn't necessary because the rate was on the front page. However, their own Clause 26 on page two specifically requires a signed change order for hidden conditions and lists "deteriorated decking" as the first example. You can't have a clause in your contract and tell customers it doesn't apply to the exact scenario it describes. The photo documentation I received was a disorganized set of images with blue numbers scrawled on in "no particular order" — their words. No before-and-after photos, no dimensions tracked. Their staff admitted some of the 10 "boards" were partial cuts from full 4x8 sheets, and that crews bring bulk OSB and cut on site. So I was charged $105 per cut piece, not per actual sheet. After escalation to the director of production, they reduced

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to provide this feedback. We are pleased to hear that you are happy with the quality of your new roof, and we sincerely apologize that the administrative and communication process did not meet your expectations. At Guy Roofing, we pride ourselves on transparency. While the work performed on your home was completed in accordance with our quality standards, our communication regarding the decking replacement and shingle layers did not fully meet your expectations. We take your concerns seriously and will continue to improve how we communicate these details moving forward. We are glad that our management team was able to work with you to reach a fair resolution. We appreciate your persistence in bringing these matters to our attention, as it helps us continue to improve our customer experience. Thank you for choosing Guy Roofing. We sincerely apologize for your frustrations, and if there is anything we can assist with in the future, please don’t hesitate to reach out.

• 2 out of 5Daniel Tamayo7 months ago

  Joseph and a junior sales guy came out to give us an estimate for replacing 9 roofs at our condo association. First, very aggressive sales pitches...no desire to provide a written proposal...they were trained by the same sales trainer. (I sold and trained sales people for 17 years in New York City...it was annoying...but...we agreed to receive their estimate. Here's where the breakdown occurred: they refuse to operate under payment and performance bonding...we don't take risks like that with a 1/4 of a million dollar roofing project. So we parted ways before doing business...but...this is something everyone should ask.

• 1 out of 5Amaya VolgrenEdited 10 months ago

  Despite what their website says, they do NOT offer free estimates. They said they had to charge $150 just to come out but it will be taken off the final bill. (More details) We had guy roofing come out to look at 2 broken rubber seals on our roof ($34 dollars a piece at Home Depot by the way) just called someone because I didn’t have the correct ladder to reach them. When he finally was done doing a one hour inspection (making drone/YouTube videos that he would then show us) and had finally gotten through his 1 hour long history lesson about the company… He told us the bill would be $7,500 my husband then told him to remove the gutter guards from the invoice (we had never asked nor expressed interest in gutter guards) the bill was still $2,700. Absolutely outrageous. I did the math for you, that’s a 3,870.6% up charge. It’s actually more because I’m sure they buy basic rubber seals at wholesale prices. They are just another greedy corporate company (even though the guy spent 10 min of his history lesson explaining why they weren’t) We then kindly told him that we weren’t going to use them (obviously) and called the office to get a refund. After all, their website, very clearly states free estimates! We were then greeted with a million transfers before someone was able to help us. And all they told us was that we weren’t able to get a refund. OH, my bad for thinking “free estimates” meant free estimates! Anyway, I would honestly have no problem with them (beyond outrageous pricing) if we had just gotten our refund. Not only will I not recommend them, I will now go out of my way to warm people against using them.

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Ankit PatelEdited 10 months ago

  Company claims work is exceptional but customer service is lacking. Repairs were done for our roof and skylights. No follow up or photos or drone videos. After months of selling, everything stops once check is cleared. No itemized receipts, no called returned from salesperson, no customer service help. Insurance companies need details but Guy will not provide. We may loose coverage. Oh well. Why don’t you ask Christian P if he remembers the account.

  Reply from the business

  Hi Ankit, can you please give us a call at 800-771-0778 to discuss further? I do not see your account in our system and want to make sure we get you what you need. Thanks!

• 1 out of 5Lela Belue10 months ago

  TL;DR: I contacted Guy Roofing for a simple roof repair quote and instead got a 2-hour aggressive sales pitch filled with invasive personal questions. After declining service, I was repeatedly contacted — including personal, unsolicited texts apparently generated by an AI system that was fed my info without consent. Despite multiple requests to stop, the communication continued. This was invasive, unprofessional, and felt like harassment. ______________________________________________________ Extremely Uncomfortable Experience – Unethical and Aggressive Tactics On Monday, September 15, 2025, I contacted Guy Roofing for a quote to repair a small roof leak. I explicitly requested a quote for a repair only. When the salesman arrived, the visit lasted over two hours, during which he asked numerous personal and unrelated questions, making me very uncomfortable. He presented a long pitch about the company before finally quoting me over $12,000 for a “roof tune up” including upgrades — far beyond what I had requested. After declining, he lowered it to $5,000, still more than three times higher than quotes I received from other companies. I clearly stated multiple times that I was getting other estimates and asked him to email me the quote and I would reach out if I was interested. Despite this, I began receiving repeated follow-up text messages over the next several days. On Wednesday, September 17, I emailed the salesman to inform him I was not interested in moving forward. He did not respond. That evening, I received a text that was not related to my roof in any way and included personal information the salesman learned while grilling me. I felt this was inappropriate and an invasion of privacy. On Thursday, September 18, I called the Guy Roofing office and spoke to a manager (Brandon). I was told the texts were sent by an AI system that the salesman had input personal information into, which then auto-generated follow-up messages — all without my consent. I expressed h

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We regret that your experience did not meet expectations and take your concerns seriously. Your contact information has been removed from our systems to prevent further outreach.

• roof replacement89
• new gutters40
• polite staff36
• inspection36
• quality control22
• gutter replacement15
• efficient crew10
• shingle replacement8
• hurricane helene6
• roof replacement estimate2

14 more of the 500 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5Jerry3 days ago

  Very good work although we haven’t had a hard rain yet to test the repair. The crew was very efficient and did an excellent clean up job.

  Reply from the business

  We're glad to hear the Guy Roofing crew did a great job! We stand by our work, so you can trust even when that rain comes your roof will be solid! Anything we can do to get one more star?

• 5 out of 5mark frohning4 days ago

  Very professional did a great job will recommend and use them again in the future

  Reply from the business

  Thank you for trusting Guy Roofing, Mark! We look forward to serving you again.

• 5 out of 5Donald Wilson5 days ago

  David and the crew did an awesome job in replacing the old roof with a beautiful new roof. They were very professional And cleanup was done to perfection

  Reply from the business

  Thank you for sharing! We're glad the Guy Roofing team delivered professional work and thorough cleanup. We appreciate the 5 star review!

• 5 out of 5Christina LeMaster6 days ago

  They did excellent work. From the beginning with a professional evaluation to the workers doing the work. It was an excellent experience. Thank you

  Reply from the business

  We are happy to hear about your excellent experience. Your kind words about our evaluation process and team mean a great deal to us. Thank you, Christina!

• 5 out of 5Marilyn Millara week ago

  We have used Guy Roofing several times for roofing projects and gutter guards. They have always done exceptional work and great customer service! Kevin was very nice and took his time to explain everything to me so that I could understand it. We live in Fletcher NC.

  Reply from the business

  Thank you for taking the time to share your experience. We're glad our team provided clear explanations and great service across your roofing and gutter guard projects.

• 5 out of 5Pam SpragueEdited 2 weeks ago

  The poor guys had already worked a very long day in the heat before arriving to fix my leak. They worked well into the early evening until they fixed it.

  Reply from the business

  We're glad they were able to get you taken care of! This summer's heat has been tough, but we're thankful to have such a dedicated team!

• 5 out of 5Elaine Nix2 weeks ago

  I am so pleased we chose to go with Matthew Cohen with Guy Roofing. We had already had a hole in our bedroom ceiling from a vent pipe leaking. We were afraid our roof was going to come down on top of us. Matthew & Guy Roofing came to our aid and put a new roof on as quickly as possible. I received pictures as they were replacing our roof and Matthew came back to visit us after the work was completed. Over all the experience and crew was amazing, we highly recommend Guy Roofing!

  Reply from the business

  Glad we could get to you fast and get the new roof done right, and we appreciate you sharing the crew's visit after the job. Thanks for trusting us with it!

• 5 out of 5Linda HEdited 3 weeks ago

  My husband and I had Guy Roofing come to our home yesterday and had a full roof replacement the crew they sent here was just wonderful they did excellent and professional job from start to finish they also did a wonderful job cleaning up at …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words and detailed review! We're thrilled to hear that you and your husband had a positive experience with our team and that Zack was able to help resolve the complication to your satisfaction. We pride ourselves on our professionalism, quality of work, and thorough cleanup. Your recommendation means a lot to us, and we'll be sure to pass along your praise to the crew. Thank you for choosing Guy Roofing!

• 5 out of 5Mike Griffin3 weeks ago

  Easy to work with and followed through with their commitments.

  Reply from the business

  Thank you for the wonderful review, Mike! We appreciate you trusting Guy Roofing!

• 5 out of 5Linda Neal3 weeks ago

  The crew was excellent, did a great job cleaned up everything. I'm very pleased. Great job from start to finish.

  Reply from the business

  Thank you for the kind review! We appreciate you letting us know how our team did, and appreciate you trusting Guy Roofing with your home!

• 5 out of 5Saltine, llc3 weeks ago

  Guy Roofing installed a new roof on my house few years ago, I had couple issues and I reached out to them, they sent a team out, and had my roof fixed like it was brand new, This company excells in all areas, from the customer service, to the installers, which were very professional, I usually dont leave reviews, but one is warranted here, this company is 5 stars and I would highly recommend them, Thank you

  Reply from the business

  This is the kind of review we love to receive! Thank you for your kind words, James, and for trusting us with your roof!

• 5 out of 5tamjns09a month ago

  I’m very pleased with their service and the way they handled my insurance process. They were incredibly patient and persistent, ensuring that everything was approved. I highly recommend them, and I don’t usually write reviews, but this one is an exception. A special shoutout to Brittany at the front desk, Brandon, LJ, and David for their exceptional service.

  Reply from the business

  Thank you for your great review! We appreciate you choosing Guy Roofing to help you through the insurance process.

• 5 out of 5Debra Simsa month ago

  The guys did an excellent job. Service and clean up were excellent.

  Reply from the business

  Thank you for the kind words, Debra! We appreciate you trusting Guy Roofing with your home.

• 5 out of 5Robert Whitea month ago

  The work was done and completed on time we had a courteous and professional crew and clean was exceptional

  Reply from the business

  Thank you for the 5-star review Robert! We appreciate you choosing us for your home.

• States years in business

  “…Jeff Guy, VP Over 50 Years in Business. Protection You Can Count…”

• States a founding year

  “…Roofing | National Roofing Contractor Since 1970 | Guy Roofing section of webpage -->…”

• Free estimates

  “…our residential work, and schedule a free inspection today with one of our roofing…”

• 24/7 emergency call-out

  “…How can we help you today?* Select One Emergency Service Roof Leak New Roof Quote Roof…”