Guy Roofing Inc.

8 of the 32 one and two-star reviews we hold, most recent first.

• 2 out of 5Alex Iuliano2 months ago

  Really unimpressed. We had the initial evaluation performed in the evening. Our dinner table was set, and we were literally sitting down to dinner. He sits down at the table and starts unpacking his bag to give us this giant presentation complete with props and a video. After the history of the company and all the nonsense, he finally starts going into his sales pitch. He breaks down all of the pricing plans, etc. He literally gave us a 15 minute presentation at our dinner table with the dinner. He said you should get your wife in here for this when he had to mention some of the concerns and things that could go wrong, but then somewhat shoos her away When it was time to discuss pricing. Despite his Incessant attempts to, so, we finally figured something out. He had promised all this communication and interaction. The next we hear from them, We are getting a bill. I never personally saw anyone at the house. After voicing some concern, only then did they send updated pictures in an explanation. Since then, we continue to have roof problems. I Will not be using them again and I strongly recommend when the salesman sits down at your dinner table that you tell him to skip the presentation.

• 1 out of 5Melissa Thomas10 months ago

  If I could give a negative review I would. Working with Guy Roofing was an exceptionally poor experience. I reached out to them because of a leak that appeared over my bed. The initial meeting was warm and professional, however, after the first alleged repair, the leak spread to my bathroom. I called them back and after much conversation about how they do not guarantee their work, they returned. The second repair was only valid through the next storm when the initial leak appeared and dripped as consistently as the rain falling outside. I called my insurance provider and coincidentally, they also have a partnership with State Farm. I was falsely told that it “must be condensation”; from a unit that was not on. Long story short, there were a total of 4 visits to my home, outwitted and exhausted, I contacted a different company to help. The alternate company looked inside of the ceiling and shared pictures from where the leak was occurring along with how the insulation had been tossed about for observation. He followed up by going on the roof, finding the hole, sending me a picture as evidence and patching it for free. (Bless that man!) I made a complaint to the BBB as well and their support team claimed that I expressed satisfaction with the work of Guy which is an incredibly false claim. I am still dissatisfied, and I am reminded of the frustration as I continue to pay off the thousands of dollars I was charged for a prolonged poor experience. I would advise against using their services.

  Reply from the business

  Thank you for sharing your experience. We are sorry to hear about your frustration and disappointment. At Guy Roofing, we strive to deliver thorough and professional service, and it’s clear that we fell short of your expectations in this case. Your concerns have been noted and shared with our management team for review. We take all feedback seriously as we continue to evaluate and improve our processes. If you would like to discuss your experience further, our customer care team can be reached at 800-771-0778

• 1 out of 5Barbara Richardsona year ago

  Guy Roofing replace all the fascia in January 2024. I am very disappointed with Guy Roofing. We had some fascia come loose and bent in half during a storm in September 2024. They came out and said it was not warranty and said it was a …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Debbie Comera year ago

  Had roof replaced. Workers did not clean up site after completion. Left empty beer cans on property. Had to come back after first rain to repair major leak around vent that flooded the bathroom. Company put a lien on house after not being …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience. We’re very sorry to hear about the issues you faced during and after your roof replacement. Our goal is to provide quality service, and we regret that aspects of your project did not meet expectations. Occasionally, unforeseen issues can arise, and we understand the frustration they cause. We’re committed to ensuring our customers are satisfied with their completed projects and apologize for any communication issues regarding the lien.

• 1 out of 5Menglun Ta year ago

  I called about a potential roof leak repair that I wanted to get looked at, confirmed, and repaired. I talked to Mandy and got stopped at not being the legal homeowner (what they deem as the decision maker). Ok, that makes sense, but there has to be ways/solutions to provide. This can't be the FIRST time this is dealt with, unless the solution/outcome every time is just to cancel/deny business. If so, ok, great, on par then. I am the one paying for it, the home insurance is under me, I can get permission from the legal homeowner, etc.? Potential suggestions of what can be done/solutions maybe like those? No solutions were provided/offered by Mandy. I shouldn't need to be the one to ask more about what can be done. I will not be trying this company again despite the 'good' reviews. Service, problem solving, communication, and working with a potential client/customer, is POOR.

  Reply from the business

  Thank you for sharing your concerns. We understand how frustrating this experience must have been. Our policy requires authorization from the legal homeowner before we can proceed with inspections or repairs, but we agree that providing clear solutions upfront is important. We’ll be reviewing this situation with our team to ensure we communicate those options better in the future. Your feedback is appreciated and will help us improve.

• 1 out of 5William Buncha year ago

  Nice people but quoted me $26k for a leak on an deck addition 12x27 they will try and rip you off.

  Reply from the business

  Thank you for your feedback. We’re sorry to hear that you were disappointed with the estimate provided. We always welcome a conversation to review your quote in more detail or explore other options. Please feel free to reach out to our team directly at 800-771-0778— we’re here to help and want every customer to feel confident in their decision.

• 2 out of 5Jonah HendrixEdited a year ago

  Could be a good company but charging $150 for a quote tells me they will either nickel and dime your job or come in as the highest bid you receive.

• 1 out of 5David Statona year ago

  They seem friendly enough, but It seems like they are unable to fix my roof leak around my chimney. I have had 3 visits in the past 12 months to repair, unfortunately, I still have the same issue. My ceiling is starting to mold from it. I would never choose this company again.

• efficient crew14
• roofing crew14
• debris cleanup12
• courteous staff10
• shingle removal9
• yard cleanup5
• new roof installation4
• hail damage inspection3
• ridge vent installation2
• porch protection2
• shrub protection2

14 more of the 365 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Robert Good3 weeks ago

  Guy Roofing did a fantastic job with the help of Mr Grayson Francis my roof is the top of the community here in Charlotte!

  Reply from the business

  It looks great, Robert! Thank you for sharing with us and for choosing Guy Roofing.

• 5 out of 5Chris4 months ago

  Cannot say enough great things about Guy Roofing's professionalism and quality from start to finish. They re-roofed our roof, installed a new chimney cap that they fabricated in their facility, and new 6” gutters they fabricated onsite with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this incredible review, we truly appreciate you taking the time to share your experience! Most importantly, we’re thrilled you and your wife love the final result and feel confident in your home. Thank you again for trusting Guy Roofing, it means a lot!

• 5 out of 5Hollywooda year ago

  Guy roofing is the best 👍🏻 Brandon Thompson is a asset to this company, his quick response and actions are unmatched, always use Guy Roofing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It's great to hear that you had a positive experience with our service and responsiveness. Thank you for trusting Guy Roofing!

• 1 out of 5Radhika Cherukuria year ago

  Guy Roofing installed a new roof in 2021, on a home purchased by my client. Their warranty did not cover incorrectly installed pipe boots, and they quoted $2500 to replace the pipe boots. Total Roofing was able to finish the job for a fraction of the cost.

  Reply from the business

  Thank you for your feedback. We understand that cost is an important factor when choosing roofing services. At Guy Roofing, we pride ourselves on providing the best service and using top-quality materials to ensure a long-lasting roof. While we may not always be the cheapest option, our customers choose us for the value, reliability, and peace of mind that come with quality craftsmanship.

• 1 out of 5Regina WoodEdited a year ago

  Initial roof installation and new gutters. This company work means you will be disappointed with the quality. Three leaks in my roof replacement. Give you the run around to address issues. Not a good option...

  Reply from the business

  Regina, thank you so much for your kind words! We appreciate your business!

• 5 out of 5Sarah Parker2 years ago

  From start to finish they were very informative. They gave options and didn’t just give us the highest price. This is probably the best company I have ever worked with. They even cleaned up our porch from where we took a piece of our porch down so they could get to everything a mess they didn’t even make. It all was an amazing experience.

  Reply from the business

  Thank you for taking the time to share your experience with us. It's wonderful to hear that our team at Guy Roofing met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future.

• 5 out of 5Connie Bradshaw2 years ago

  I would definitely recommend using Guys Roofing. One thing for me is people never show up or communicate when they tell you they will but Guys Roofing did everything when they told us they would. I could never say enough about the team that …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Victoria Walters2 years ago

  When I contacted Guy they responded quickly. I spent more time waiting on the insurance decision. Once approved my roof was up in 3business days. Quality work.

• 5 out of 5Willie Ware2 years ago

  Austin has excellent customer service and experience! Awesome job. Thanks

• 1 out of 5Justin Devine2 years ago

  If you contact this company be prepared to endure a very lengthy, high pressure sales pitch, for a completely new roof no matter how small your problem. They will force you into their very lengthy sales presentation and refuse to skip it. It will feel as though you are trapped in a timeshare pitch. I had a very small leak in the roof and they sent someone out to check it out. Inspection was very thorough, but very quickly I started noticing some odd behavior such as the representative saying "what made you decide to buy from me today" and "can't wait to get you on the books" along with some awkwardly transparent attempts to build personal raport within the first 3 minutes of meeting him and before I'd committed to anything. But when it came time to discuss what they found and a potential plan I was forced into a very lengthy aggressive sales PowerPoint presentation about the history of the company, the history of the founders, the charities they partner with, the materials they use, their better business bureau rating, the salesmans personal history, and more. It went on and on and on. The representative had already been there for many hours and I asked politely twice to please skip the extended presentation and just tell me what they discovered about the roof and what they propose. He REFUSED and insisted on being able continue the presentation and stated that if I wasn't willing to listen to all of it then perhaps they weren't the right company for me. They must sales train these guys intensely. I wasn't going to ask him a third time and simply asked him to gather his gear and leave. These folks may do good roofing, I don't know. What I can say is I believe they are overtraining their sales people. The gentleman seemed like a nice guy that had been overtrained in aggressive sales tactics and ordered to not deviate from them. A shame really.

  Reply from the business

  Thank you for taking the time to share your feedback. We truly appreciate your honest input as it helps us improve our services. At Guy Roofing, we do pride ourselves on being thorough during our presentations, as our goal is to ensure that homeowners have all the information they need to make an informed decision about their roofing needs. We believe in clear and comprehensive communication to avoid any uncertainties. However, it seems we missed the mark in this instance, and we apologize if the experience felt overwhelming or too lengthy. Our intention is never to pressure our customers, but rather to provide them with the knowledge they need to feel confident in their choices. Your experience will be shared with our team to ensure we strike the right balance between thoroughness and respecting our customers' time and preferences. Thank you again for your feedback, and if there's anything we can do to address your concerns further, please don't hesitate to reach out. We appreciate the opportunity to learn from this and improve for the future.

• 5 out of 5Russ Phill2 years ago

  Roof was completed in one day. The roof looks great. No leaks

  Reply from the business

  Thank you for your feedback! We're glad to hear that your roof was completed in one day and looks great with no leaks. Your satisfaction is important to us!

• 5 out of 5Stephanie AdamsEdited 2 years ago

  Guy roofing was On Point with getting approval for us especially since we don’t have the best homeowners insurance (Stillwater) . Thank you guy roofing

• 5 out of 5Robin Jones2 years ago

  We are very pleased with the service we received from everyone at Guy Roofing. This is not the first time we have used them and it probably won't be the last. Everyone associated with them has been very helpful and knowledgeable. Any time we needed a question answered they were only a phone call away. Most of the time they gave us courtesy calls with updates about the process along the way which kept the phone calls at a minimum. When the Roofing was finished everything was cleaned up and hauled away completely. We are very happy with the results!

• 1 out of 5Sadu Body Modifications2 years ago

  Beware! Salesmen will promise discounts to make up for the horrible offices lack of communication (Silvia). Stop lying to people!!!

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