Gray Line Roofing

All 6 of the one and two-star reviews we hold for Gray Line Roofing, most recent first.

• 2 out of 5Holly D.a month ago

  The inspection and estimate process appeared thorough, and the installation crew worked hard. Unfortunately, my experience after installation was disappointing. As soon as the roof was completed, I noticed concerns with the flashing, sealant application, and other installation details. I asked multiple technical questions about what I was seeing, but instead of receiving explanations, I was repeatedly told the issues were cosmetic or covered by warranty. Several management inspections were promised but never occurred or occurred without my knowledge, and communication about follow-up was inconsistent. I also discovered that new gutters had been installed over visibly deteriorated fascia, despite the condition of the fascia having been discussed during the estimate. When I questioned why this had occurred, I was told it was a “communication issue.” Only AFTER I raised the concern was it determined that the deterioration extended beyond the fascia trim into structural components requiring additional repairs. Because I was unable to get clear answers, I contacted GAF directly to better understand the installation requirements associated with the warranty that had been represented. Based on those discussions and the information provided, I raised additional concerns with Gray Line. To the company’s credit, they returned to replace the flashing and install metal drip edge after I raised these issues. I appreciate that those corrections were made. However, my confidence in the project had already been undermined by the need for me as a the home owner to independently research manufacturer requirements, identify apparent installation concerns, and repeatedly advocate for corrective action. Construction projects don’t have to be perfect, but I do expect clear communication, transparency, and proactive quality control. Unfortunately, that was not my experience.

  Reply from the business

  We sincerely appreciate the opportunity to provide roof replacement services for your home in Chesapeake Virginia. It is unfortunate and regrettable that your experience was not worthy of a higher rating. As you mentioned, these projects are often complicated with many challenges to overcome and require a high degree of specialized skills. Sometimes completing these challenges are not overcome with the first try. However, we take great pride in our willingness to see a project through to the end. Making sure we do not leave any aspect of the project undone. While it is unfortunate, we believe this is what separates us from other companies. The willingness to do whatever it takes and at any cost to ensure the project and situation are made right. Whereas, other companies, at the first sign of difficulty become defensive and combative. I think you can agree, throughout this process, this was never the case with us.

• 1 out of 5Robert Whitaker2 months ago

  We had Stephen come out for an estimate on our roof. I was upfront about getting a few estimates and the fact that my partner was out of town and they needed to review the estimates as well. He was very aggressive about getting us started …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Troy Harrison3 months ago

  Little advice coming from a business owner in the same Industry if you are going to schedule an estimate a week out that’s plenty of time to be on time and make sure you show up not an excuse that our guys are on a roof yall had 7 days to …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Nic Panos11 months ago

  If you dont care about how much you spend and want a pushy salesman to squeeze your arm into a new roof, then these are your guys

• 1 out of 5Lori Barnharta year ago

  Called Gray Line on a Saturday morning following a heavy storm on the friday night before and indciated we lost maybe 10 shingles from the heavy winds. Newer house - only 7 years old. He tried to find a tech but no one wanted to come out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ms. Lori. We sincerely apologize for your experience. Our recount of the interaction is a bit different than your description. We understand that you were not present for the on-site conversations with our representative, as was your husband. Nevertheless, it pains us deeply when a homeowner does not have a positive experience with us. Our owner did call you to attempt to right the situation, but you were unwilling entertain any options. We take our reputation very seriously and believe your review does not reflect our values, morals, and customer service that we provide every day. Our other reviews, that are nothing less than 5 stars are indicative of this. Our response to this review is intended to give the readers a perspective of the situation. It is with much regret that we could not come to resolution for your inconveniences despite our willingness to do whatever was necessary.

• 1 out of 5Nicolle Stopaa year ago

  Website advertises “free” roof inspections but when they call to schedule, they warn about a $69 fee, which can be applied to your total if you decide to get services done. I did not appreciate not being warned that the salesperson …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nicolle. We are so sorry your experience did not meet expectations. Transparency is very important to us, so it pains us deeply that was not your experience, and we sincerely apologize. We see the confusion with the website. We will make adjustments. Thank you for the feedback. For leak detection, the scope of repairs can often be determined from an attic inspection or simply a ground visual. The steepness of your roof makes it difficult to access without safety equipment installed on the roof and wearing full harness. So in these cases drone usage is an alternative, if necessary. It is almost impossible to complete a repair at the time of inspection, it takes planning of crews and purchasing of materials prior to being able to do the repair, so we must do the inspection first, provide a quote, and get approval before we complete any work. We wish you the best and hope you find resolution for your roof leak. Please feel to call our office if you have any other feedback. We will always be kind and receptive.

• thorough inspection16
• respectful staff9
• new roof5
• no hard sell4
• timely completion4
• efficient team4
• drone inspection2
• leak detection2
• free estimate2
• military discount2

14 more of the 137 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Thomas BrownEdited 2 weeks ago

  Job was done professionally in one Tyler was good to work with and glad to know they are veteran owned will not confirm a repair called twice and all l got back both times was we will get back with you

• 5 out of 5Shirley JohnsonEdited a month ago

  This is the preview to the work being done to my sunroom and garage roof. I thank you Stephen for your honesty. Stephen told me my roof was in good condition on my home but my sunroom roof needs work as well as the garage roof. I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ms Shirley, we are so thrilled you are trusting us with your roof project in Virginia Beach. Stephen has briefed our production team and we are gearing up to provide excellent roof services. Thank you very much.

• 5 out of 5Ketrina Sydnora month ago

  Steven, is amazing !!! I had several different companies come out to my home wanted to charge me thousands of dollars . Steven was very honest with me and let me know that I did not need a new roof. He was so professional and well spoken . …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you giving us the opportunity to meet your roofing needs, and of course-the glowing, 5-star review Ketrina! As a veteran own company we take pride in providing our customers with the honest customer services that we would want if we were in your shoes! That means insuring we provide not only an efficient, reliable service tailored for each customer, but also excellent customer service to make the entire process as seamless as possible!

• 5 out of 5Billy Jonesa month ago

  Amazing company to work with. Had them replace a commercial roof for me and workmanship was top notch and came under budget .Definitely will recommend to friends and family. 5star all the way around

  Reply from the business

  Thank you so much for the opportunity to provide roof replacement services for your commercial property in Chesapeake Virginia. Your 5 star review and kind words are well received and much appreciated. As a veteran owned roofing company in Chesapeake, we take great pride in providing quality top notch work roofing services.

• 5 out of 5Chris Hollowella month ago

  Had Steve come out inspect my roof and man these guys are amazing i recommend Steven and Gray line Roofing to the best of the best the real Roofing GOATs

• 5 out of 5alexandra acevedoa month ago

  Had Grayline roofing come out to my house in Virginia Beach to inspect my roof. Stephen came out and did a very thorough inspection. Unfortunately my fears were confirmed. My roof was past due for replacement. Stephen was able to make me an offer I couldn’t refuse and will have the job done in 10 days!!! Unbelievable!!! These guys are absolute pros!

  Reply from the business

  Thank you Alexandra for the opportunity to perform a roof inspection and roof replacement at your home in Virginia Beach, Virginia. As a top rated veteran owned roofing company, we taking pride in earning your trust and providing an exceptional customer experience with quality workmanship. Your 5 star review is very much appreciated. Thanks again.

• 5 out of 5HEATHER MISIEWICZa month ago

  Wow...Wow...Wow. I had Stephen from Grayline roofing come out to my house in Portsmouth for a roof inspection. He got right to work and was all business. Every other company want to sell me a new roof. Stephen actually found the issue and to my utter suprise recommended that I didnt need a new roof!!! Just a repair!! I saved thousands and a huge financial headache with Stephen. Call Grayline Roofing first before anyone else for any roofing questions or needs!

  Reply from the business

  Thank you Heather for the opportunity to provide roof inspection services in Portsmouth Virginia. We are so happy that you had a positive experience with Stephen. Like you said, other companies are just trying to sell you a new roof. As a veteran owned roofing company, it is our duty and responsibility to always act in the best interest of our clients. Understanding the needs of each person and providing our expertise as to the best path forward tailored specifically for you. Thanks again for the 5 star review.

• 5 out of 5Katie King2 months ago

  We called Gray Line for a quote to replace our 25+ year old roof, along with two other companies. Gray Line was first to call back and first to get scheduled. We ended up cancelling the other two companies because we were so impressed with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you choosing us for your roof replacement in Portsmouth, and of course-the glowing, 5-star review Katie! As a veteran own company we take pride in providing our customers with the quality workmanship that we would want if we were in your shoes! That means insuring we provide not only an efficient, reliable service tailored for each customer, but also excellent customer service to make the entire process as seamless as possible!

• 5 out of 5JOSEPH DESORMEAUX2 months ago

  Steven Blackwell came out to my home in the rain at appointment time and was one of the most HONEST guys I think i have meet in years. He evaluated my issue and guided me to the correct decision. I cannot stress how impressed I was with …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Rayna Crawford2 months ago

  Excellent company!! They quoted a very good price, were quick, and professional. I had them install 3 solar powered attic fans that are self sustaining (not required to connect to any electrical), and they were done in just a few hours, …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Leah Williams3 months ago

  I am beyond thrilled that I hired this company for my new roof. Stephen came out to assess some concerns I had over some possible leaks. He was kind, very thorough, and knowledgeable. My husband and I decided to go ahead and buy a new roof versus fixing the existing damage. Within a week from receiving an estimate, the job was completed. Stephen called me daily to inform and involve me with everything that was happening. Once the roof was completed, I met with Darren, who was at the job site. It means a lot to me when the owner can visit the job site to ensure everything was done to satisfaction. I am amazed at the respect I was given, the superior customer service, and the professionalism of this company. After completion, the job site was spotless. All nails and debris were picked up; my yard is cleaner than it was prior to the installation! My new roof looks beautiful! Thank you to Darren, Stephen, William, and all the hard-working individuals who made this experience a positive one.

• 5 out of 5Shannon Clark4 months ago

  Gray Line Roofing did a wonderful job on my roof repair. Thanks Tyler good job great clean up

• 5 out of 5Timothy Sykes4 months ago

  Great work ftom gray line roofing on my roof repair. Good clean up anf commution

• 5 out of 5Million Dollar4 months ago

  Grey Line Roofing did a wonderful job. On the roof repair. Excellent communication. Had got an amazing price . Perfect clean up there was nothing left in my yard . Thanks again

A leak in one room almost never starts above that room. Water travels along decking and rafters before it shows up on a ceiling. Roof repair is most of what we do, and the part that matters is finding the actual entry point rather than sealing the nearest suspicious spot. Gray Line Roofing handles roof repair across Chesapeake and Hampton Roads, on flashing failures, pipe boots, valley leaks and wind-lifted shingles. Our work is led by a licensed Professional Engineer, which helps when a repair turns out to be a structural question instead.19 hours agoLearn more

• Licensed

  “…As veterans and licensed professional engineers, we take pride…”

• License number shown

  “…:00PM Sun: Closed Professional Engineer License # 0402059823 Class A Contractor License #…”

• Warranty offered

  “…Lifetime Workmanship Warranty We stand by our work with a lifetime…”

• States years in business

  “…If your roof is over 20 years old or you notice these signs…”

• Free estimates

  “…Roofs Financing Service Areas Reviews free estimate (757) 263-0232 FREE ESTIMATE (757)…”

• Financing available

  “…5% Military Discount Low-Interest Financing Available get a free ESTIMATE LinkedIn This…”

• 24/7 emergency call-out

  “…24/7 Emergency Roof Repair in Chesapeake…”

• Family owned

  “…As a veteran-owned, family-operated business, we take pride in serving…”

• Veteran owned

  “…ESAPEAKE, VIRGINIA No Leaks, Just Peaks Veteran Owned and Operated 5% Military Discount…”