FRS Roofing

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Christian Fa month ago

  I had some shingles fall off my roof a week ago and asked FRS to come out to give me a quote to repair. i met with Joe, who came out to review the job, and spent the entire time asking about things that weren't relevant to the job instead of listening to anything i said. After i explained the scope of the repair i was looking for and the fact that i had just noticed the damage, Joe asked "how long have you been thinking about doing this" and"when do you think you would be ready to move forward with this." Instead of just providing a quote, Joe wanted me to schedule a follow up so he could came back and presumably present me with some astronomical figure and then try some high pressure tactics to get me to sign now. This was a very amateurish sales pitch, which is a shame because i have had interactions with FRS in the past that were great. needless to say, FRS was out of the running when they decided that giving a number over the phone or email was something that they just cant do.

  Reply from the business

  We're very sorry to hear about your recent experience with Joe and appreciate you bringing this to our attention. That behavior, focusing on unrelated questions and pressuring you to schedule a follow-up instead of providing a straightforward estimate, is not how we operate and falls short of the service you previously received from us. We will review this with our team and would like to provide the written estimate you requested, so please email info@frsroofing.com and reference your name so our roofing manager can prepare a prompt, no-pressure quote. Again, we apologize for the frustration and appreciate the opportunity to make this right.

• 1 out of 5Ben ThompsonEdited 2 years ago

  (EDIT: I am absolutely a real customer despite what FRS roofing claims.) Terrible quote experience: - I asked about a minor gutter problem and they instead suggested replacing all my gutters. Other quality roofers have since said that it's an easy fix. - They sent an aggressive sales guy who needed to have both my wife and I sit down and watch a movie about their team and then try to convince me that everyone else would sell me a terrible roof. I should have shut the whole thing down, but I was too amazed after dealing with many other very reasonable contractors to see a roofer acting like they were trying to sell me a time share. - They suggested a price of $23k when comparable materials and high installation quality from other roofers are coming in around $11-13k. I think they charge 30-60% over the market rate in order to pay their sales team.

  Reply from the business

  UPDATE: After extensive research FRS found out that "Ben Thomson" is posing as a customer - does not exist. This is a FAKE account and this quote request never happened. It is a real shame that some people abuse the Google review system to bash companies they never worked with. Competition? Trolls? We will never know.. Original Response: Good morning Ben. I'm sorry that you felt the option presented by the consultant did not reflected your expectations. I can't find a customer with your name on our database so I can't identify your quote. Is Ben Thompson your real name? The reason we explain about the company and the market is because, according to the BBB, Roofing contractors are the #1 in complains! So we really believe in changing that perception is very important. We also like to have a professional presentation about what is involved so we can educate the customers so they can make better choices. I can explain more and maybe understand the details of what happened if you could give me the opportunity. Please call 781-322-6252 ext 15 and I'll be glad to help. Yours, Phil Almeida

• 1 out of 5Deepa Shah2 years ago

  Have been chasing after Mohamed for a week to give me a quote for a gutter installation. He keeps promising to send it by end of day, but nothing yet. It would be great if folks in this business could be honest about whether or not they want the job so they don’t waste people’s time.

  Reply from the business

  Good afternoon Ms shah. I'm sorry this happened with you. This is surely nothing we here at FRS have as goal for you as a customer. I'll take a look into this and guarantee that you should have that quote on the next business day. Yours, Phil Almeida - Office manager

• 2 out of 5Leah ByrnesEdited 2 years ago

  I had my roof done with FRS in 2021. In the beginning, when I was a prospect for a new project, they were very communicative and upfront, and handled all of the quotes and paperwork with diligence. There's also a documentation process where you can see photos of the finished work and/or any issues online. However, once the roof was complete, that's when issues arose. The workers unintentionally messed with the wires on the roof during the process, without being careful enough, and my heat was cut out in the dead of winter. I had to front the bill for that repair. I've had 3 leaks in my roof in the past 3 years, and the subsequent care for the customer has gone completely out of the window. Some spots have opened up themselves to make holes, I'm guessing due to it not being sealed properly in the first place, and some other spots needed extra material near tough edges or sections of the roof, and some they blame on neighbors roofs not being done well and so they trickle onto my roof and wear it down. Interesting comment for a 25+ year warranty roof. The 4th leak has just arose and I've scheduled multiple meetings with them to come check out the roof based on where I can see spots on my ceiling, and I've been blown off without notice now multiple times. There was fog with a projected drizzle, and they cancelled the appointment without alerting me, leading me to waste time waiting around. They've also 'messed up' the meeting time for other appointments, clearly prioritizing other jobs. Very frustrating to see the customer service go completely down once repaired, and to waste people's time who have made such a large investment in their home and chose to go with FRS. Edit: Rafael, the manager out of MA, has been the most helpful in the most recent process, offering time and his concern for the situation.

  Reply from the business

  Good evening, Leah. I'm very sorry that you had something that definably shouldn't happen. Your experience is truly important, to us. Your concerns are currently being dealt with the upper management to solve it ASAP. If you have any questions or remarks, I'm here to assist. Yours, Phil Almeida - Office manager.

• 1 out of 5Bill Fried5 years ago

  Surprisingly disappointing. Extremely nice people to deal with; they just left with my check after I pointed out that there were still a lot of big leaks. They said they had cleaned and caulked everywhere and that a lot of the gutters were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Mr Fried, This is Phil Almeida and I'm the manager. I'm sorry to hear that you did not experienced the best possible experience with us. … More

• 2 out of 5Greg5 years ago

  My review is based on an initial meeting and quote for a project replacing a leaking skylight. In short, FRS pushed me to go for a full roof replacement when it wasn't necessary. Fortunately, I met with other companies, or I would have spent tens of thousands of dollars without need. Longer version: FRS strongly recommended a full roof replacement (tens of thousands of dollars) and refused to quote anything else. Their reasoning was that the skylight could not be replaced without replacing the entire roof. They said ripping out the tiles around the skylight to replace it would have resulted in leaks. I met with four other roofing contractors, all of whom offered to replace the skylight and did not bring up a full roof replacement (all of them and a home inspector estimated that the rest of roof is in good shape for at least another 10 years). The skylight has now been replaced by another roofer and it's been raining pretty hard -- so far leak free. I'll update this post if a leak does develop and turns out FRS was right. So, my take away and warning: FRS seems to push for major jobs unnecessarily so that they can take as much of your money as possible Also the experience of scheduling this initial appointment was just weird: over the phone, their administrator pushed to have the initial meeting with my wife present too. It's not easy to arrange the schedules of two working people and there was no need for them to ask (unless perhaps they want to take up more of our time so we don't have the time to meet with other, more reasonable contractors). Luckily, I ignored this request.

  Reply from the business

  Good evening, Greg. I'm sorry that you felt that way. I'm Phil, the office manager. I already discussed your case with the Owners of the company and the proper actions are being taken. Thank you for your feed back.

• 2 out of 5Xiaoxiang ZhuEdited 5 years ago

  Based on the good online reviews we went ahead and made an appointment for some chimney and gutter repair work. The estimator was polite, and we agreed on the work scope and put deposit down. Things were smooth up to this point. The subsequent events were, however, rather disappointing. (1) Bad communications on scheduling. We asked for heads up on scheduling, and yet the crews came without notice on a Saturday morning. We decided to accept the disruption to our schedules. (2) The crew did not speak English. They are nice people, but we couldn't understand each other at all. We had to speak with their boss over the phone (who we never have heard of before) and confirm what they were going to do. (3) Despite descriptions on the company page, the crew came with no face protections. We gave them some medical masks to protect everyone and they accepted to wear them. (4) The crew identified that the fascia boards needed to be replaced and took some photos. The estimator said they would give us a quote and repair those. We called and left voice mails, sent text msgs to the same number, and never heard back. We guessed they were too busy and the project was not attractive for them (Eventually found another roofing company to do it for just over 2k). They are probably a fine company overall, but I do hope to provide some perspective from my own experience working with them.

  Reply from the business

  Mr Zhu. We appreciate your honest feedback and take responsibility for not meeting the standards that you expected and deserved. (1,2,3) Are 100% our fault and we apologize. (4) The estimator who worked with you left the company so this is why you did not got a follow up with the new quote for the additional work.

• 1 out of 5N. V.6 years ago

  A representative from the company came onsite to look at the job, said that it's very straightforward and simple, promising to send an estimate the next day. After one week of multiple call backs to his cell phone, voicemails and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nika, First and foremost... your full experience with FRS Roofing is of the utmost priority to us all and I'll continue to apologize that your experience with us was anything less than stellar. I'm sorry. We have all at FRS Roofing felt the impact of your experience and have reached out in various ways in which to make this right for you by ringing you directly (have to readily admit, was a bit of a challenge in only having your initials to go by, but our Colombo efforts prevailed and we found you :) texting , emailing, posting here to your review... and lastly by snail mail this whole past week. Smoke signals and our Carrier Pigeon Franco are all to come this week ;) We would Greatly appreciate the ability to right this for you. Please ring us directly at the office: 781 322 6252 or reach me directly so that I can best coordinate our Phenomenal Project Manager; Helton to come out there personally and get your downspout addition put up without haste. I can be reached: beth@frsroofinginc.com or ring my cell directly at: 617 447 5544. Thank you NIka for bringing this to the forefront. Was not remotely in our intentions to leave you wanting for anything. With gratitude... respectfully yours, the whole of us here at FRS Roofing.

• gutter replacement115
• skylight replacement28
• chimney repair25
• efficient crew18
• rubber roof repair13
• thorough inspection12
• downspout replacement8
• garage roof repair6
• fascia board replacement4
• shingle replacement4

14 more of the 409 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Julian Nejaime4 days ago

  Had a job in Cambridge that needed gutters replaced. Mardy was the best, responded quick, fast inspection report, and the job was completed on time and efficiently. Thanks Mardy!

  Reply from the business

  Thanks for the great review, Julian. We're glad Mardy responded quickly and completed the gutter replacement in Cambridge on time and efficiently. We appreciate you choosing us and your recommendation.

• 5 out of 5David Sonner5 days ago

  Great service, on time, worked hard, good pre and post presentations, good value, very professional.

  Reply from the business

  David, thank you for the fantastic review and for highlighting our punctuality, thorough pre- and post-presentations, value, and professionalism. We're glad our team met your expectations and worked hard on your behalf. We appreciate your support and look forward to serving you again whenever you need us.

• 4 out of 5Derrick Konga week ago

  Overall, the roof work was fast and well done. The workers did a good job of cleaning up afterwards as well. Two issues: Most of the work was done in one day and I was told that it would be finished the next. However, no one showed up that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the detailed feedback and for noting the fast work, thorough cleanup, and Joe’s attentiveness. I’m sorry we failed to notify you about the schedule change and for the inconvenience that caused. I also apologize for the gates being left open — that was an oversight we should have caught. I’ll share your comments with our office and crews so we can improve our notification procedures and reinforce end-of-day security checks. Our office will follow up to make sure everything meets your expectations.

• 5 out of 5james jackson2 weeks ago

  Frs roofing did an amazing job with my new roof here in lynn ma. I want to thank hunter stokes the rep for FRS roofing for a great job.

  Reply from the business

  Thank you, James, for the 5-star review and kind words. We're thrilled Hunter Stokes and the FRS Roofing team did an amazing job on your new roof in Lynn, MA. We appreciate you choosing us and taking the time to share your experience. If you need anything in the future, we're here to help.

• 5 out of 5Christopher Noon2 weeks ago

  These guys are a class act so professional and organized. I refer them to my family and all my friends. Thank you

  Reply from the business

  Thank you, Christopher! We’re honored by your referral and thrilled to hear you found our team professional and organized. We truly appreciate you recommending us to your family and friends and look forward to serving them. Please reach out anytime if we can help again.

• 5 out of 5Robert_Mary Lou Prescott2 weeks ago

  Great experience from start to finish! FRS replaced the roof on my parent’s house in Chelmsford, MA. The sales person (Craig) was extremely knowledgeable, the crew was the same, as well as hard working and respectful and the back office very accommodating. In the end, we got exactly what they proposed, a quality job (flat rubber roof) for a fair price and on time. I will be using them again for my own home soon. Thanks everyone. Mark

  Reply from the business

  Thank you, Mark, for the wonderful review and for trusting FRS with your parents' Chelmsford roof. We're thrilled Craig, the crew, and our office provided a knowledgeable, respectful, and on-time experience and that the flat rubber roof met your expectations. We appreciate your kind words and recommendation. We look forward to helping with your own home when you're ready.

• 5 out of 5m walsh2 weeks ago

  Excellent service from start to finish. Professional throughout the job. I would recommend them to anyone looking at roof work. Medford.

  Reply from the business

  Thank you for the wonderful review, M. Walsh. We're pleased to hear our team provided professional service from start to finish. Your recommendation means a lot to us, and we're glad we could help with your roof in Medford. Please reach out if you need anything else in the future.

• 5 out of 5Harry Benzan3 weeks ago

  I desperately needed a roof.m in Mattapan. Shingles were all over my yard, my neighbor's yard and down the street. Called several companies and someone told me to call Mardy at FRS Roofing. He was extremely knowledgeable, professional and friendly. Their prices were competitive (compared to 2 other companies that quoted). His honest approach was refreshing. He communicated with me thru-out the proces and returned my calls promptly. After installation, Mardy came by to check on us and to do a final inspection and walked around to see if any nails or debris was left over. He found a few which I couldn't believe because his team did a wonderful job cleaning up. The final roof, the process and professional service were what other companies should emulate. 100% using Mardy and FRS on my next roof. Thanks Mardy and FRS. Great Job!

  Reply from the business

  Thank you, Harry, for the glowing review and for trusting Mardy and FRS Roofing with your roof in Mattapan. We're glad we could restore your roof and that Mardy’s communication and thorough final inspection stood out. We appreciate you … More

• 5 out of 5Dark Oktobr3 weeks ago

  Excellent company. We had a roof installed back 14 years ago and the person that did it cut many corners. We ended up having a leak that was affecting the walls of our bedroom when it rained heavily. I read reviews from FRS and gave them a call. They explained to me in very deep detail to all the areas that needed urgent attention. They used unique cameras and videos to capture the wear and tear of the room. I ended up deciding to get the entire roof replaced. FRS had such a strong warranty that I could not pass it up. Their team completed the replacements in less than a week (it would have been sooner if the weather cooperated). My roof looks great. Their team returned many times to inspect the roof to ensure it was done properly. A+ service. I recommend highly.

  Reply from the business

  Thank you for the fantastic review, Dark Oktobr. We're glad our detailed inspections with cameras and videos, strong warranty, and our crew's thorough work gave you confidence and a reliable roof replacement. It's great to hear the team returned for follow-up inspections and completed the project quickly despite weather delays. We appreciate your recommendation and are here if you need anything in the future.

• 5 out of 5Jonathan Nufio3 weeks ago

  Very professional people working at this company. Any and every small detail/concern is taken cared of. Will definitely use this company again.

  Reply from the business

  Thank you for the kind words, Jonathan. We're thrilled our team's attention to detail made a difference and that you had a professional experience. We look forward to serving you again whenever you need us.

• 4 out of 5Colleen Kilbride4 weeks ago

  Roof looks great - Hunter Stokes was our company rep/ coordinator and he was excellent!! He came out to do the estimate and he spent two hours with my dad and I . He did a video of the roof and all the things that were going wrong and he explained everything in detail and then he showed us exactly how the roof was going to be repaired, all the materials used etc. I cant say enough good things about that experience ! Company is very professional , very detailed oriented and after the job is done they come out to double check and make sure it’s all done according to the contract . Hunter also did a video of the finished product and we could see all the work that was done . He sent us an email with the original video of the damaged roof next to the video of the repaired roof. This was great ! The only reason I didn’t give it five stars it that there was there was a little issue with getting the permit but other than that we were extremely satisfied. Would highly recommend Top notch company

  Reply from the business

  Thank you, Colleen, for the thoughtful 4-star review and for sharing such detailed feedback. We're delighted Hunter Stokes provided a thorough, transparent inspection and helpful before-and-after videos — we’ll be sure to pass along your … More

• 5 out of 5Rafael Esequiela month ago

  The best in customer service and support.

  Reply from the business

  Thank you, Rafael! We’re thrilled to hear you found our customer service and support to be the best. We appreciate your kind words and your trust in us. We look forward to serving you again.

• 5 out of 5Peter Demirdjiana month ago

  Great service and quality installation. Hunter was great walking us through our options and giving us price points that worked within our budget. Cleanup was great and they only needed a day for the job!

  Reply from the business

  Thank you, Peter. We're thrilled Hunter and the team provided clear options and a quality installation that fit your budget. Glad the one-day install and cleanup met your expectations. Please reach out if you need anything else in the future.

• 5 out of 5Darrick Yeea month ago

  We contracted FRS to replace our roof and skylight and had a fantastic experience. Our roof was nearing or beyond its end-of-life and had two seriously deteriorated chimneys that were no longer in use, as well as some unsightly attic vents …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Darrick, for the detailed review and for choosing FRS for your roof and skylight replacement. We’re thrilled Ulysses and William provided clear communication and thorough service through the inspection, HOA process, scheduling, and follow-up, and that you appreciated us addressing the cosmetic items. We’ll share your kind words with the team. If you need anything in the future or notice anything else, please contact us.

Out with the Old, In with the Built-to-Last. 🏗️🏠 Tear down. Build up. It’s a messy job, but our crew loves the transformation! This is the first step toward giving a home the protection it deserves. Watch us turn this project into another secure, beautiful home in Eastern Massachusetts. #FRSRoofing #TearDownBuildUp #RoofingCrew #HardWork #RoofReplacement #HomeTransformation #ConstructionLife #MedfordMA #EasternMA #RoofingContractor #NewRoofDay #ProtectYourHomeJul 26, 2026Learn more

• Insured

  “…R Fully insured, in-house crews — no day-labor…”

• Warranty offered

  “…We back our service with a 100% satisfaction guarantee. Take advantage of our limited-time…”

• States years in business

  “…Why Homeowners Trust FRS ROOFING For over 25 years, FRS Roofing & Gutters has helped…”

• States a founding year

  “…Experience Roof Repair and Maintenance Since 2000, we've been taking care of your home…”

• Free estimates

  “…FAQ  Call us now 781-322-6252 Get a Free Estimate We will contact you ASAP Privacy…”

• Family owned

  “…organized office talent to join our family-owned company. Name Phone Location Email…”