Four Seasons Kanga Roof

8 of the 30 one and two-star reviews we hold, most recent first.

• 1 out of 5Arben J5 days ago

  **I previously left a detailed review based on my personal experience as somebody that watched them on a job site at my neighbors house, that also had the unfortunate circumstance of being forced, or placed in a terrible dispute/situation regarding this companies employees**. The owner BILL, who was not present during the situation, disagreed with my review as well as direct recollection of events. SO MUCH SO, that he proceeded to accuse me of defamation, and demanded me to remove my original review, or else it would be met with immediate legal action. As somebody that has left over 40 reviews for businesses- based on my opinion and encounters, I for 1) have never been responded to in SUCH A DISGUSTING HATEFUL matter for simply stating my opinion and my recollection of events when either dealing with a company either directly, or indirectly. FURTHERMORE, Bill's response is ultimately why I have proceeded to yet again, finalize and leave my honest 1 star review for what I believe, may be or may not be the worst contracting company I have or will ever encounter. Your lack of accountability, understanding, and empathy with your response to my last review has raised many alarms/red flags and has assured me EVEN MORE that this is a company that I would advise anyone and everybody to stay away from. I will avoid you guys like the plague! Upon reading his response to my previous and original review, I learned the crew was working on something other than what I assumed was( the roof was my original assumption) which is why I chose to remove my original review. To be clear, I WOULD NEVER, defame any company. NOT EVEN KANGA ROOF, despite my terrible in-direct and somewhat DIRECT experience dealing with your employees while they were supposed to be working at a job site- assigned at my neighbor's house. I welcome any legal proceedings you may like to proceed with or like to take part-in, as they are baseless, unwarranted threats and a direct attack to my first amendment

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Arben, We appreciate that you corrected your original review after learning that our company was not performing a roof replacement and that the length of the project was therefore based upon an incorrect assumption. We strongly disagree with your characterization of our employees and with your account of the incident involving our customer. Our employees were working at our customer’s property, and we stand behind their professionalism and their conduct. Because this matter arose from a dispute involving neighboring property owners rather than from work Kanga Roof performed for you, we do not believe an online review is the appropriate place to continue debating the incident. We have preserved the relevant information and will not engage in further public exchanges concerning it. We remain proud of our employees and the work we perform for our customers.

• 1 out of 5Fred Cardenas2 months ago

  Had someone come out for an estimate on a leak and waited weeks for a call back after calling multiple times. I finally was told by a sales representative that the guy was fired and got me to someone else. I was promised a discount due to the inconvenience which wasn't much of one. Eventually the sent an another guy to do another estimate and again had to call back several times and waited weeks. They told me every excuse from terminated employee, personal family issues, several meetings they were supposed to have regarding my project and all of this to give me a high price. Save yourself some time and money and call a better company that actually wants the business and cares about their customers.

  Reply from the business

  Dear Mr. Cardenas, Thank you for sharing your feedback. You are correct that the unexpected departure of your original roofing specialist caused an initial delay in your project, and we apologize for that inconvenience. Once our management team stepped in, our new specialist, Shane, conducted a thorough secondary inspection. During this visit, Shane identified critical items missed during the first estimate that required additional time to accurately price out for your insurance carrier. Ensuring your quote is comprehensive and correct is our top priority, even if it requires extra time to get it right. Our records indicate that Shane communicated with you on the morning you posted this review to assure you the updated pricing would be ready by this Friday. We understand that navigating insurance claims is stressful and that this process took longer than you preferred. While we always strive for extremely prompt service, we will not compromise on the accuracy of our assessments. We apologize that our timeline did not align with your expectations, and we genuinely wish you the best as you move forward with another contractor. Sincerely, Bill Burkhardt, Jr. VP-Owner

• 1 out of 5takeisha zeigler3 months ago

  I chose Four Seasons Kanga Roof because they were initially very responsive and professional, which gave me confidence to move forward with a repair and enroll in their Kanga Kare Club membership. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Takeisha, Thank you so much for your feedback, and I would like to start with I am so sorry that our team has not lived up to expectations thus far. That is on us, and we will make it right. I also want to thank you for taking the time to speak with me on the phone yesterday afternoon so I could fully understand the communication breakdowns and what needs to happen to make it right. As promised, you will be hearing from our Service Department today with the plan to get the warranty work executed so your home is back in a safe and dry condition. As I shared with you on the phone, the team was not intentionally ignoring you. There were some logistical issues in securing your materials since your shingles are discontinued. We should have communicated that in real time so you and your husband understood the situation. We are working to ensure this does not happen to future warranty claims. We understand when there is a warranty issue, you just need the communication and assurance that your contractor has your back and will make it right. We will be doing just that for you. I want to thank you for being a Kanga Kare Club member, and while you did not receive the VIP service you deserved in this instance, you willingness to share your experience will allow us to plug the holes in our communication cycle to ensure you, and all club members, receive that level of 5 star service moving forward. Thank you again for your willingness to share, and we look forward to making this right. Sincerely, Bill Burkhardt, Jr. Owner

• 1 out of 5Mr. Govanni3 months ago

  They send spam to your email and to your phone after you use them whatever you do don't use this company or call for a quote because they will sell your information to everyone and you'll never get A Moment's Peace with your phone or your computer again

  Reply from the business

  Dear Mr. Govanni, We appreciate you reaching out. We must object to your review. We never sell any of our clients data or information to any 3rd party or to any other company and whenever someone asks to not be contacted, we immediately remove them from our contact lists. To date, we have never received a request from you to remove you from our contact lists. We would be happy to remove you from our contact lists. We have a number of clients with the name Govanni so we need to know who exactly you are to have you removed. Please either call us at 586-566-0308 or email us at kangaccr@kanga-roof.com with your address and we will be happy to remove you. We sincerely wish you the best moving forward.

• 1 out of 5ken a4 months ago

  Showed up for yearly inspection never knocked on my door nor a call just went straight to my backyard, had to find out by walking into my kitchen and seeing something coming from off my roof. unprofessional smh…

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ken, Bill Burkhardt Jr. here! First and foremost, I want to sincerely apologize for the experience you described. At Four Seasons Kanga Roof, we strive to make every interaction Kanga-Rific, and what you’ve described—an unannounced visit without a knock or a call—is definitely not the VIP treatment we promise our community. I am a bit puzzled, however, and I’d love to get to the bottom of this with you! I’ve been huddling with our KKC Concierge, John Dykstra, and our records show that our annual inspection season hasn’t actually kicked off yet—we aren't scheduled to start those until next week. Because our Kanga Kare Club members are our absolute VIPs, we have strict "no-surprise" protocols in place. Since we don’t have a phone number or email linked to this Google profile you used so we can verify the visit, could you please "hop" on a call or email with us? We want to investigate if there was a scheduling mix-up or if someone else was on your property. Please reach out to me directly at billjr@kanga-roof.com or contact John at john.dykstra@kanga-roof.com. You can also give us a ring at 586-566-0308. We are ready to jump into action and make this right for you! Sincerely, Bill Burkhardt, Jr.

• 1 out of 5jaaiuto91Edited 4 months ago

  BEWARE.. Had a “roofing specialist” come out after significant wind and hail happened where I live. He went through and showed me all the hail and wind damage he found. Fast forward to the insurance adjuster coming out, the contractor was there as well… the adjuster told me he did not find any of the damage mentioned by Kangaroof and when asked to show where the damage as Kangaroof was unable to provide that information or even a report or the numerous pictures he took. When they tell you they'll work with insurance I would be very skeptical. I've had a few other contractors come out and physically show me all the storm damage and they are actually working with the insurance company not just saying they will. Use caution Note: to the response of the owner… while I agree he was in contact with me and was polite I respectfully disagree. The adjuster gave him a chance to show him what damages he found and to help the adjuster make a decision further than the original approval and I was told that was not accomplished. There seems to be a miscommunication somewhere and I was told by your representative that “he’s getting us on a technicality”. When asked for a report or even something to send to the claim specialist I was told there was not one made per se. I completely understand it’s a long process but in my opinion there was no “fight”

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Joe, Thank you for sharing your feedback. At Four Seasons Kanga Roof, we pride ourselves on being advocates for our homeowners, and I’m sorry we didn't have the chance to see your claim through to the finish line. It’s important to clarify that a standard insurance claim typically takes 90 to 120 days to reach a full settlement. In this instance, our team was asked to step in and navigate the complexities of your claim, but the agreement was terminated in less than five business days. Within that very short window, our representative, Alfonso, was in constant contact with you, your adjuster, and your agent. His efforts actually resulted in the adjuster approving and acknowledging a wind damage claim—a significant first step. To move from a partial approval to a full replacement, there are specific procedural steps we must follow with the insurance carrier. Unfortunately, because the process was halted prematurely, we weren't afforded the time necessary to secure that maximum outcome for you. We never guarantee a full replacement—that power lies with your carrier—but we do guarantee that we will fight for you if we see legitimate damage. We still believe your roof has damage that needs to be addressed, and we sincerely wish you the best of luck in getting it resolved! Have a Kanga-Rific day, Bill Burkhardt, Jr. billjr@kanga-roof.com VP of Marketing & Owner Four Seasons Kanga Roof

• 1 out of 5Rhonda Wared4 months ago

  My experience with this company was very disappointing and raised serious concerns about transparency. I was told the document provided was simply an Insurance service agreement (permission slip)to communicate with my insurance adjuster and help with an estimate, with no obligation to hire them. After reviewing it, I discovered it actually included terms that could bind me to use them as the contractor if the claim was approved. When I addressed this, I was told directly that if they worked with my adjuster, I would have to go with them for the job. That was never disclosed upfront. This kind of approach feels misleading and puts homeowners at risk of unintentionally entering into agreements they did not intend. Please be very careful, read everything thoroughly, and don’t rely solely on verbal explanations.

  Reply from the business

  Dear Rhonda, Thank you for taking the time to speak with me today. As the owner and a member of the Burkhardt family, I want to emphasize that we take our reputation and the treatment of our prospective clients very seriously. I am pleased to hear that you enjoyed meeting with your roofing specialist, Jim, and I look forward to our follow-up call tomorrow morning. Regarding the miscommunication involving Jim's manager, please know that no information was intentionally withheld from you. I hope our conversation today provided better clarity on the purpose of the Insurance Service Agreement, including the protections and benefits it offers both to us as the contractor and to you as the homeowner. We shared the agreement for your review specifically because we want our clients to be fully informed before signing any documentation. I am glad you reached out so we could address your questions. I look forward to our call in the morning to discuss whether you would like to move forward with a retail or insurance path, and to ensure we are the right contractor for your needs. In the meantime, if you have any further questions, please feel free to contact me directly at billjr@kanga-roof.com. Sincerely, Bill Burkhardt, Jr. VP, Owner Four Seasons Kanga Roof

• 1 out of 5sherif ibrahim4 months ago

  I had a very disappointing experience with this company. They showed up for “emergency” roof snow removal and started working without providing any estimate or discussing pricing upfront and they gave me the impression that it is a small job . After completing only a small portion of the roof (just above the garage, not the whole house), I was shocked to be told the cost was $1200. When I questioned it, they immediately dropped it to $731, which makes it clear the pricing was not transparent or consistent. Even they didn’t figure out the main reason for my problem and they were planning to do a job worth of about $4000 for no reason . I was lucky that they didn’t show up on the schedule day and I canceled with them . Finally I fixed my problem with another company with $ 500!

  Reply from the business

  Hi Sherif, Bill Burkhardt, Jr. here, VP and one of the owners of Four Seasons Kanga Roof. I personally reviewed your file because I take our reputation and our "Kanga-Rific" level of service very seriously. While we always appreciate feedback, I feel it’s important to clarify the facts of our interaction, as your review mischaracterizes the transparency and dedication my team showed you during a sub-freezing emergency services request. To date we still have not received your payment for the emergency services performed in January that you are voicing a concern about. Regarding the Pricing and Transparency: You contacted us for an emergency service because you were concerned your garage ceiling was on the verge of collapsing. Our inspector, Dominic, diagnosed the issue as heavy snow buildup and ice dams. You then signed a contract specifically authorizing our emergency technicians to be deployed at an emergency hourly rate. The pricing was transparent from the start via that signed authorization by you. Regarding the "Price Drop": The adjustment from $1,200 to $731 was not an admission of inconsistent pricing. You had signed for a significant scope of additional preventative work—including insulation, 200 feet of heat tape, and gutter repairs—to ensure this ice dam emergency wouldn't happen again. As a courtesy, our team member, Deanna, authorized a bundle discount on the initial emergency labor because we believed we were moving forward with the full project. You chose to cancel the remaining contract after receiving that discount on the work already performed. Regarding the "No-Show": We pride ourselves on being there for our neighbors. At no point did our team fail to show up for a scheduled appointment. You canceled the contract for the additional work before Deanna was even able to put the installation visit on the schedule. We are genuinely glad you found a solution that fits your budget, but we respectfully disagree with your assessment of our team. Our

• thoroughness78
• thorough inspection56
• polite staff56
• clear explanations47
• gutter cleaning39
• leak repair27
• siding27
• chimney repair8
• no pressure sales5
• roof and gutter replacement2

14 more of the 557 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5R LeCoumpte21 hours ago

  Thank you Kanga Roof for such an easy process! I had to replace some shingles and had my gutter replaced after my neighbor’s tree branch fell on my roof from the nasty storms we had the weekend of 4th of July. When I requested an estimate, Shane my salesman didn’t pressure me into signing a contract right away. He provided me a quote on site after evaluating my roof and gutter. Installers Greg and Brandon who came to my home arrived on time, made sure I was notified that they arrived and were going to start work. When Greg and Brandon were finished the area was clean where they worked, made sure they came to the door to notify me that the job was completed and showed me pictures of the work that was done. They were also courteous with placing the pack of leftover shingles by my garage door and offered to even move it if it was not in a good place. The only snag I would say is better communication to the customer about the process between sales and the service team. Just letting the customer know that you need to wait for the service team to review the pictures taken by your salesperson, waiting for material to be ordered before the service team can contact you to schedule the work performed. It was an easy process to pay the remaining balance by email link along with a detailed report with pictures before and after of what work was done.

  Reply from the business

  Dear R LeCoumpte, Thank you for your honest feedback. We are pleased that your residential repairs (both shingles & gutters) went well. The sales specialists and the service teams work very hard to provide the Kanga Roof 100% Satisfaction Guarantee!

• 5 out of 5naveed ulislam23 hours ago

  Kaven has been very helpful during this process. Thanks

  Reply from the business

  Thank you, Naveed! Kevin is an exceptional Residential Repair Specialist and we can always count on him to ensure you get the best repair pricing, service, etc. We appreciate your positive review.

• 5 out of 5Cathy DupreEdited a day ago

  Workers were very professional and friendly. Everything was cleaned up after project was done. Very satisfied.

  Reply from the business

  Dear Cathy, Our Residential Service Team is "hopping to it" at every residential repair they encounter. We love to hear our customers say "very satisfied" and we thank you for your complimentary review.

• 5 out of 5Tarry Ryea day ago

  Every step of our roof repair and new gutters went smoothly! From the estimate to the actual work, everyone was friendly and very professional. I would highly recommend!

  Reply from the business

  Thank you for your high recommendation, Tarry. We can't ask for any better compliment. Hearing that all steps of your repair and gutter process went well, just enforces that we are "hopping to it" for our residential customers! Appreciate your 5-star review.

• 5 out of 5Fleet Manager Caramagno Foods Companya day ago

  Andy was spot on. Told me everything we needed and quoted us very fair!

  Reply from the business

  When it comes to commercial properties, Andy is our Rock Star of roofing specialists! A fair and honest quote is the first step to a long lasting relationship between you and Kanga Roof. We are grateful for your positive feedback.

• 5 out of 5Mark Kummer3 days ago

  Greg and Brendan were great installers. They showed up on time, repaired my roof leak with great customer service. Would recommend Kanga Roof.

  Reply from the business

  Thank you for the compliment of your recommendation, Mark! Greg & Brendan are the Dynamic Duo of Residential Repair Service Technicians. We are very happy that you were satisfied with their work ethic and we appreciate the 5-star review.

• 5 out of 5Fadi Yono5 days ago

  Richard, and Josh did an amazing job! On time and took care of all that we need.

  Reply from the business

  Dear Fadi, Our super team, Rich & Josh are two of the best Commercial Service Technicians in town! We are so pleased to hear that the repair brought you 100% satisfaction as that is our promise to all of our customers.

• 5 out of 5Saverio Tavanoa week ago

  Rich did a great job

  Reply from the business

  Thank you, Saverio. Rich has been servicing our commercial clients for many years and we can always count on him to do a great job with all repair projects. We are honored by the 5-star review.

• 5 out of 5Michelle Robertsa week ago

  Rich has been out to Suburban Bolt for our roofing issues and every time he’s here, he’s very polite (funny) and always makes sure to be very thorough and communicates the issue and what he did to repair

  Reply from the business

  Dear Michelle, Thank you for being a valued commercial customer. We are pleased to hear that Rich was able to repair your roof and put a smile on your face. We appreciate your positive review.

• 5 out of 5Shigeru Yamaguchi2 weeks ago

  Daveon did an EXCELLENT job inspecting my roof. He was informative, told me what to look out for, and provided me potential solutions. He is a very nice guy and I appreciate speaking to him during the inspection.

  Reply from the business

  Thank you, Shigeru! We love to hear that our Kanga Kare Club Members are satisfied with the annual inspection process. Daveon is a fabulous Technical Expert and we appreciate your positive comments about his work ethic.

• 5 out of 5Andrew Stone2 weeks ago

  The team did a great job, from initial phone call to actual roof repair, every step was great. Their team was professional, quick, and flexible. Would definitely recommend to others

  Reply from the business

  Thank you so much for your recommendation, Andrew. We make every effort to follow the Kanga Proven Process so that our customers have a great experience from beginning to end. Truly appreciate your positive review.

• 5 out of 5Michael DePughEdited 2 weeks ago

  Daveon came out to help fix my roof due to some storm damage. He was awesome to work with. Thanks again!

  Reply from the business

  Thank you for your confidence in Kanga Roof! Shane's professionalism is what sets us apart from our competitors. We will do our best to live up to your expectations; going above and beyond to reach 100% satisfaction!

• 5 out of 5Christa Betts2 weeks ago

  Great and fast service. I would highly recommend them for your roofing needs.

  Reply from the business

  Thank you, Christa! Appreciate your positive feedback and 5-star review.

• 5 out of 5bruce wrightEdited 2 weeks ago

  Andy M was great and explained and went over the entire job!

  Reply from the business

  Thank you for the 5-star review, Bruce. Andy is a valuable commercial roofing specialist and we are always proud of his work for local business owners. We are grateful for your comments and look forward to working with you in the future to keep your building and commercial roof in great shape!

Check out this before & after chimney cap transformation! 🧱 We completely demolished the failing cap and reconstructed it from scratch. To stop leaks before they start, we always apply a waterproofing sealant after EVERY chimney repair. With our Straightforward Pricing Guide, you get the best price period—no surprises. We Do What it Takes to protect your home with remarkable service! 🦘2 days ago

• Licensed

  “…team of roofing specialists is fully licensed, professionally trained, and…”

• License number shown

  “…Licensed and insured. Builders license # 2102198559. Search Submit Clear RESIDENTIAL…”

• Warranty offered

  “…L SERVICE AREAS RECOMMENDED CONTRACTORS WARRANTY CLAIM REFERRAL PROGRAM BLOGS CURRENT…”

• States a founding year

  “…Roofing Experts in Roseville, Michigan Since 2006 Four Seasons Kanga Roof serves the…”

• Financing available

  “…Yes. We offer flexible financing options and special offers to make roofing…”

Their site also states: insured.