Five Star Improvements

8 of the 26 one and two-star reviews we hold, most recent first.

• 1 out of 5Beth Stoddart2 months ago

  Called for leak in a small section of siding under second window from right. She said their minimum is $4000 to replace one whole side of house!

• 1 out of 5Jeffery Travis2 months ago

  I used them on a roofing job. And they never finished my gutters, and my chimney, I did a review, they tricked me into, taking it down, said they would give me, .free work never use them again. Be careful who you use. terrible work and customer service

• 2 out of 5Timothy Robinson11 months ago

  I spent over $20,000 to have my roof replaced and the front and back of my house sided. While the roof looks great the workers destroyed both my flower bed and vegetable gardens by stomping on them and throwing energy drinks in them along with hand prints left on the white corners and junk left behind. The siding was put on backwards with quite a few seams showing and shutters not put back up. The project manager/Foreman was wanting me to cash out before installing new gutters which is very sketchy. There was nails. siding, roof spikes scattered throughout my yard and screws all over my driveway. I was advised the company would make it right only to get blown off and feel I did not get what I paid for and will also leave a google review similar to this one.

• 1 out of 5Chris Slatera year ago

  Tired to get an estimate. Right after scheduling, they called me 12 times in one day. Relentless. I called them and asked them to stop and remove my number—then they called another four times. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Michael Corvellia year ago

  If someone had personally called me and spoken to me like any true salesman should I would have been open to a conversation. But a random text and phone call without myself ever contacting this company is unacceptable in my opinion. I am in sales and I would never randomly try to cold call someone.

• 1 out of 5Michael Ca year ago

  Absolutely annoying. I keep getting calls from this company even though I've told them repeatedly I'm not interested nor was I ever interested. Not sure where they got my number but it's none stop.

• 1 out of 5Andreaa year ago

  I would not recommend Five Star Improvements. I contacted them regarding an estimate for replacing the siding on my detached garage. Shannon, the estimator, was an hour and a half late to our appointment. Although the estimator's late arrival was communicated with me via phone call from a woman in the office, I still think it is unprofessional to arrive that late to a scheduled appointment. I happened to be available that day but under normal circumstances, I would not have been able to wait around for an hour and a half. When Shannon was here I found her to be quite unprofessional, commenting on imperfections of my house and garage that I was not seeking work on. It has been over 2 weeks since she came out to complete the estimate and I never received a quote. Needless to say, I went with a different company.

• 1 out of 5Tina Whytea year ago

  Left marks all over my shower and molding

• siding installation51
• estimate35
• polite staff25
• window replacement13
• gutter replacement13
• shower installation4
• shingle replacement3
• tub to shower conversion2
• decking replacement2

14 more of the 518 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rich Lynch18 hours ago

  Had a little problem with the roof and Arron was amazing coming out to take care of it.

• 5 out of 5William TownerEdited 21 hours ago

  Aaron was awesome came in knew what the issue was took care of it professionally and was very personable. Great job

• 5 out of 5Clive Palmer2 days ago

  Five star just finished my roof replacement, Aaron came out to finalize the deal and correctly install my satellite dish , it wasn't easily accessible being at the sill and sofitt but he made he took the time to do it correctly, thank you five star and Aaron for the quality service received

• 5 out of 5Lisa Meyer5 days ago

  We were referred to Five Star by a neighbor and are very satisfied with the new roof they just installed. Mason (sales), Matt (project manager), roofers, and office staff were all great. Excellent communication, scheduling, roofing, and clean-up. Highly recommend.

• 5 out of 5Mark Pratta week ago

  Jim and his wife were very good. They both went out of their way to make sure we were happy. They were very proficient and neat. Excellent job!

• 5 out of 5aaron thomasa week ago

  I’m very satisfied with this company they do magnificent work and fast. I had a few issues after the job was done and I contacted Aaron and he came right out and made his business to get everything right. I really appreciate this company’s quality and workmanship..

• 5 out of 5Larry Knox2 weeks ago

  Rob our sales person was well versed and answered all questions. Matt came out to check Robs measurements and explained some things. Thadd and Oneil, our installers were very professional answered questions along the way. Instal was very detailed, they cleaned up afterwards, all things looked great!! I will definitely recommend Five Star to others. The Windows look Fantastic and are easier to open than previous one.

• 5 out of 5Laurie Saltsman2 weeks ago

  bathtub to walk in shower conversion. I love it!

• 5 out of 5Mike Fintak3 weeks ago

  Aaron contacted after I was nervous about the project. He was friendly and professional. Worked through my issues before he arrived with his crew. He explained my options and made sure everyone was on point. Left the house clean and the crew was great.

• 5 out of 5Zach Attardo3 weeks ago

  The experience was great. The salesman, Phil, was great and the service tech, Aaron, really knew his stuff and took the time to explain to me what he was doing which was greatly appreciated. Everyone was very friendly.

• 5 out of 5Myron Pike4 weeks ago

  Very professional

• 5 out of 5Maria VasquezEdited 4 weeks ago

  ***UPDATED REVIEW*** had someonor hiccups eith a portion of the roof, they csme and repaired the problem. Aaron completed the work and the improvement was noticable. Great work Aaron. Tha k you The guys were very courteous and friendly. They're work was very professional. Don was great, Matt was very professional and Alex was very helpful. I would definitely recommend five star roofing. They live up to the name.

• 5 out of 5Philip Rennoa month ago

  We had a walk-in shower installed. The installer was the best we have ever seen. We were impressed with how efficient he did the work and how he was careful while removing old bathtub. Upon completion, he took the time to ensure cleanup …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Imran S.a month ago

  Thank You Aaron for your knowledge, guidance and support through our roof replacement project. You go the extra mile to ensure the job is done right!

• Licensed

  “…Five Star Improvements, Inc is fully licensed and insured, providing roof…”

• Insured

  “…Improvements, Inc is fully licensed and insured, providing roof replacement, roof…”

• Free estimates

  “…of Service Do Not Fill This Out Get A Free Quote Roofing Contractor in Rochester, NY…”

• Mentions the BBB

  “…reviews and accolades, including an A+ rating with the Better Business Bureau.…”