ER Roofing Specialist, LLC

All 2 of the one and two-star reviews we hold for ER Roofing Specialist, LLC, most recent first.

• 2 out of 5Steve Baglien4 years ago

  We started using ER back in 2017 when some shingles came loose. They arrived quickly and did a quick repair. We needed other work done so we contracted with them to doing some facia / soffit updates along with replacing our gutters - for all that work, they did great, though after getting started, we had an issue where they didn't want to make some of the updates we contracted for. We also had them replace siding on one side of our house - while in general this work was done satisfactorily, they did a novice job when it came to where our utilities come in. We asked that they correct this several times - they improved, but it could have been done more cleanly. A few years later we needed to call them back for additional roof repairs - the initial job they did a few years earlier came loose again. This time they were out quickly and did what seemed to be a good repair and charged us fairly. 1 year later this same spot on the roof came loose once more. This time they came out a few days later to repair, but the cost skyrocketed - what was a $100 repair the first time was now a $500 repair. Same spot, took the same time (30 minutes) but the cost was now a lot higher. At the time we contracted with them for this repair, we assumed that the job must be a lot larger - we even asked if they could make sure that all the singles were secure so we could avoid even more repairs for the same spot, but they told us that the shingles were too cold for that. In summary, for the same location on the roof we've had them come out and repair - $100 the first time, $200 for the second time, $500 the third -- each time spending about 1/2 an hour on the roof. Hopefully next time we'll find a roofer that can do the job once at a fair price.

  Reply from the business

  We responded to this review via email to Mrs. Baglien on 12/9/21. The estimate was signed and approved before any work started. No discount can be applied to her account, as requested by Mrs. Baglien. She was explained the following: "ER Roofing Specialist completed repairs in the same slope - Front Right, but different areas. Each area was worked on individually at different times. Our office does its best to provide a roof repair report and quote before scheduling any repair work. The third repair area completed in late November was resetting shingles, and the whole section cannot be renailed as they have no flexibility and shingles would break. The roofing specialist spoke to Mr. Baglien and mentioned shingles may be renailed in the summer when the shingles are flexible. The shingles have become loose over time in the same slope due to an improper roof replacement installation, not by ER Roofing Specialist. first time (1 to 2) shingles were renailed second time (about 4 ), shingles were renailed, third time (10+ shingles) were reset We love to keep our relationship with our customers and respond to any concerns - The initial concern when we spoke was there was not enough banging on the roof for 10 (ten) shingles to be reset. I went to the property, took drone overview pictures of the repair area, and sent in a roof photo report before and after the repair. When we last spoke, another concern was the price was unfair. We quoted "Reset 10 shingles -$500.00." The quote was signed and approved. We quoted for resetting the 10 shingles, not the time it would take to reset the shingles. I hope this email can help clear any misunderstanding. As a homeowner, we understand it can be frustrating to keep having repairs done on the same slope and in different areas. We were disappointed and shocked to see a review that compromised our company's work integrity. Unfortunately, we cannot take responsibility for shingles becoming loose on the same slope, in different

• 2 out of 5harish kanna5 years ago

  I had siding misaligned on 2 sides of chimney which was fixed on one side but not the other side. Inspection was done partially, expected more thorough work and responsiveness.

• quick response7
• siding5
• fair pricing5
• responsiveness5
• gutters and downspouts3
• shingle repair3
• metal roof2
• shingles2
• repair quality2
• customer advocacy2

14 more of the 35 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5cj muhEdited 2 months ago

  I want to give ER Roofing some appreciation. I highly recommend the service, value and workmanship of Jesus T. He replaced my roof a few years ago and recently repaired my mother’s roof with satisfaction. Thanks, Julie

• 5 out of 5Brookside Mgn3 months ago

  Quick response, detail quote and detail invoice. Great price and fast work.

• 5 out of 5Gary Boyles5 months ago

  ER Roofing Specialist gave me an estimate and were out the next day to do the work. They did an excellent job on some roof repair at a reasonable cost.

• 5 out of 5Mohammed Darediaa year ago

  ER Roofing did a wonderful job. We are highly satisfied with the work, materials, and the efficiency of the workers. Would highly recommend!

• 5 out of 5Richard Burley2 years ago

  I called for an estimate for a minor shingle repair. I actually ended up needing repairs in 2 separate areas of my roof. Jesus came out the same day I called (it was going to rain the next day). . Took care of both repairs and did an excellent job. The repairs did not take all that long to fix and I was not charged for the work!

• 5 out of 5Leonard Staten Jr3 years ago

  The sales specialist was very knowledgeable and assisted with all my Insurance needs for roof repairs in a timely manner.

• 5 out of 5Johnny Hannah3 years ago

  Excellent work! Prompt service and price was very affordable. Will definitely use again!

• 5 out of 5Kevin Eatmon3 years ago

  ER Roofing did a great job replacing and repairing our metal roof. They were extremely professional and consistently on time. I would definitely use their services again. Highly recommended!

• 5 out of 5Tony Simmons4 years ago

  The company was great to work with and I would highly recommend. They went above and beyond to make sure I was satisfied

• 5 out of 5manuel castillo4 years ago

  The best price and so professional and willing to go an extra mile to get the job done and we’ll done. The Team led by Maicon and Elvis in the office are fantastic to work with .🙏 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Eric Nichols4 years ago

  I called ER Roofing Specialists to inspect and replace the fascia around my two story house. It goes without saying how hard it is to find people that do good work, let alone putting you on schedules where you hopefully live long enough to …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Mulk A4 years ago

  They were great. Super fast and responsive.

• 5 out of 5Earline Bass4 years ago

  When E R Roofing came out to give a quote to send to my insurance co. They explained to me that they would help me with the insurance company. That so times it might take a few times of working with quotes with the insurance company. That the insurance might turn us down for paying to have the work done on the house. They were right. State Farm wanted to pay for one piece of plywood and minimum amount of shingles. Janet and Jesus fought for us and we got the whole ruff replaced. I am very proud to have someone to fight for me that I didn't have to fight the battle alone. The company did an amazing job and took only one day to get it done. I would recommend them to anyone that was needing their roof worked on. Sincerely, Earline Bass

• 5 out of 5Jim Sermonet4 years ago

  We have used ER Roofing twice (different homes). In both cases we had small roof leaks that only appeared during a storm. They were fantastic to work with. In the last case, we were out of town and I was able to work with them completely remotely. The trust and quality of work is second to none. Thank you!