1st National Roofing

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5Roxana Alvarez9 months ago

  Horrible job. I do not recommend this company.

  Reply from the business

  I'm disappointed to hear that you had a poor experience with our company. A system search of your name did not show any results. Please contact us 24/7 365 at 1-800-580-2259 so we may help address any concerns.

• 2 out of 5Hanan Kim11 months ago

  These roofers convinced us to put in a claim with our insurance company because we supposedly had storm damage. They explained how easy it would be to do so and I stupidly listened and followed their direction. Claim denied and my insurance TRIPLED because of the claim. First claim I ever put in my life. Do not let them convince you to try to go through insurance. I ended up paying cash for the roof and it was not done well. Terrible company. Cannot recommend unfortunately.

  Reply from the business

  Thank you for sharing your experience and the unfortunate outcome with your insurance company. Our team of inspectors are highly trained using industry best HAAG methods at identifying storm damage and we will follow up to see if any additional training is necessary for the inspector who visited your home. The insurance companies do not always follow fair claims practices and often times use methodology intended to delay and deny claims to maximize profits, which can be very frustrating. Please know that we are fully committed to addressing any issues that may arise regarding the new roof. In your particular situation, our install team thoroughly checked the roof and identified a set of windows near the roof line that are the source of the leak. If you have any additional questions or concerns please contact us 24/7 365.

• 1 out of 5Amanda2 years ago

  Doing door to door solicitation on 1/19. A man named William knocked on my door despite the no solicitation sign clearly displayed on my door. In my city you must wear a permit for this and it must be clearly displayed for the homeowner to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for bringing this to our attention. At 1st National Roofing our goal is to provide world-class-service. In this case, we failed to meet expectations. Management has spoken to the team about solicitation courtesy and law to prevent this from happening again in the future.

• 1 out of 5James Jones3 years ago

  Mike Burgamy of 1st National Roofing came to my home to provide an estimate on a roof repair. During the appointment he was very cordial and professional, and said he would provide an estimate soon afterward. But after several weeks, and after I sent multiple texts, I received no estimate. This included calling their office several times and speaking with the office manager, who said she would follow-up. She never did. From my perspective, this is a very unprofessional organization. I'm very fortunate they didn't do work for me.

  Reply from the business

  Thank you for taking the time to share your experience. At 1st National Roofing, providing a excellent customer experience starts with excellent communication and follow through. In this case we failed to meet expectations. This has been addressed with the team. Please let us know if you have any additional questions or concerns.

• 1 out of 5Dustin Norman3 years ago

  They do not have a 1 time transferable warranty as most companies provide. They did a roof 3 years ago on a condo and it has 3 different roof leaks found on the inspection report. Steer clear

  Reply from the business

  Note: This 1-Star review has been posted by a competitor. As a top 1% contractor through CertainTeed, 1st National Roofing is proud to offer the nations top warranty. The manufacturer honors the warranty in the event the home has been sold. Our customers have peace of mind knowing that 1st National is here to help in the event something happens and future homeowners are covered by the manufacturer.

• 1 out of 5Suld Norman3 years ago

  This company is really bad. Unprofessional and they tried to scam me out of money! Their workers and service is rude as well. Stay away. Wish I could rate them below a 0.

  Reply from the business

  Unfortunately we are unable to locate you in our database to discuss this further. Please contact us at 1-800-580-2259 so we can learn more about your experience and how we can improve. At this time we feel you may have posted this review on our page in error. The 1st National Roofing team is dedicated to providing world-class service, are fully committed to making every customer happy, and our billing procedures are clear and concise.

• 1 out of 5Robert Bell7 years ago

  I had the worst experience ever dealing with 1st National roofing. If you decide to use 1st National roofing to repair or reinstall a new roof. My advise to you is to PLEASE be there on ground to keep a close eye on these guys and make sure …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to post a review. 1st National Roofing takes pride in the work we do and set out to make every experience exceed expectations. In this case we installed the roof that was purchased and clearly written on the signed agreement. We only charged for the section of the roof replaced. In an effort to provide exceptional service, even though it was not part of the agreement, we were happy to remove the flat roof portion, replace all rotted wood and replace the TPO roof at no cost.

• 1 out of 5Manda C7 years ago

  Extremely frustrated with this company. Would NOT recommend them for any type of roof repair. Last month I had the entire roof on my mother’s home redone. My initial consultation was with a contractor who promised a lot of things, yet …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  The team at 1st National Roofing is dedicated to improving the customer experience each day. We achieve that through exceptional communication, a courteous and knowledgeable staff, a clean job site and care for the overall experience from the initial phone call to prompt service after the job is complete. Although we have a strict hiring process, in some cases we find not everyone is in line with our core philosophies. Your experience was not up to our standards and we will work to rectify any remaining issues.

• product selection16
• insurance claim assistance14
• smooth process11
• personable staff9
• efficient crew7
• free inspection4
• timely responses4
• drip edge repair2
• photo updates2
• trusted roofing contractor2

14 more of the 256 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Phylicia McKinley3 weeks ago

  10/10 would recommend 1st National Roofing. They go above and beyond to ensure their homeowners are happy and content with the outcome of their roof. Dillon Martin was very instructive while going through the insurance process and did not …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the 10/10 recommendation! I'll let Dillon and team know they did a great job.

• 5 out of 5Seasant Chen3 weeks ago

  Emmanuel is so amazing. He helped us through out the whole process and answers all the questions we have.

  Reply from the business

  I'm happy Manny was able to help answer your questions and help you through the process. Thank you for the excellent review!

• 5 out of 5Tosha Hill3 weeks ago

  I had an excellent experience working with 1st National Roofing and Dillon Martin throughout the process of roof damage repair. Dillon was incredibly informative, professional, and engaged every step of the way. He took the time to explain the process, answer all of my questions, and work closely with my insurance company to ensure everything went as smoothly as possible. What really stood out was their communication and dedication to making sure I understood my options and felt comfortable with each stage of the project. The entire team was professional, efficient, and committed to providing quality service. I am very pleased with the results and would definitely recommend Dillon Martin and 1st National Roofing to anyone looking for a trustworthy and knowledgeable roofing company. If you have roofing needs, they are a great choice!

  Reply from the business

  Thank you for the excellent review! I'm happy Dillon and team showed great dedication and professionalism. I'll let them know it was a job well done.

• 5 out of 5marceggers1a month ago

  Atlanta-1st National Roofing representative Dillon Martin presented our roof-damage claim to our homeowners' insurance company and accomplished what no other roofer could do: he got entrenched State Farm to approve the replacement of our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the excellent review and for recommending us to your neighbors!

• 5 out of 5Matt Fauleya month ago

  Shawn and his team were great. He was very deliberate in making sure we got the best product and that it was installed properly. The crew that came out was clean and efficient. The gutter team really showed a caring attitude and made sure …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the excellent review! I'll let Shawn, Amanda and the team know they did a great job.

• 5 out of 5Joan Kamaua month ago

  I was very pleased with their work on my roof. Came out on time and hauled the debris after the work was done. Manny was great when it came to coordinating the project. Thanks.

  Reply from the business

  Thank you for sharing your experience and the excellent review! I'll let Manny and team know they did a great job.

• 5 out of 5William freemanEdited a month ago

  I never thought I would be excited about a roof. This is now the best looking house in the neighborhood. Thanks to Manny and the team at 1st National Roofing. They made sure it was completed the same day. Rain was supposed to be coming. Also they kept the job site clean and tidy. Manny was very patient with my wife and me. He explained everything to us so we would fully understood the process. I could go on and on. If you need a roof please contact 1st National Roofing. You won't be disappointed. Thank you 1st once again.

  Reply from the business

  Thank you for the excellent review! Enjoy having the best looking house in the neighborhood.

• 5 out of 5Jenny Sandberga month ago

  I had exceptional service with First National Roofing! I worked with Shawn and he was great to work with. Excellent communication during the whole process and on the day of the job I was updated with texts and photos. I’ve recommended them to neighbors as well.

  Reply from the business

  Thank you for trusting 1st National Roofing and for recommending us to your neighbors!

• 5 out of 5Michele McKinziea month ago

  1st National Roofing did a great job on my new roof. Shawn walked me through the process, met with the insurance company and made suggestions on the roof color. They were in and out in 1 day.

  Reply from the business

  Thank you for the great review! I'll let Shawn and team know they did a great job.

• 5 out of 5Anthony Hendricksa month ago

  The crew came at the time scheduled and made sure to cover all my plants and hedges before they started. They worked very well together as a team and finished in a reasonable time. They cleaned up very well after they finished.

  Reply from the business

  Thank you for the great review! I'll let Shane and the team know they did a great job.

• 5 out of 5Cindi Wadlow2 months ago

  We would recommend 1st National Roofing to anyone who needs to replace their roof. January 2026, we had an ice storm that had water running down an inside wall and in our screened back porch. Dillion, who works with 1st National, came out for a free inspection. The recent inside leak was due to an ice dam but he also showed us severe damage to a good portion of the roof from a major hail storm that happen back in June 2025. Dillon knew we had a closing window (one year from date of storm) to put in a claim to see if our insurance company would cover the cost of repairs. We were denied the claim. 1st National said not to worry and asked if they had our permission to resubmit it. 1st National informed them why they felt the complete roof needed replacement along with their pictures. A different inspector, for our insurance company, came out, with Dillon being here. On April 15, we received approval for a complete replacement. May 13 was the install date. The amazing part to us (and our neighbors) was that it was done in a day! They were here at 6 am and gone by 6:30 pm! Taking off the old roof looked like a war zone of debris and when we walked out at the end, everything was cleaned up! The other part we appreciated was the updates and pictures of the progress from the project manager. Here is a sample of a few we received… 1.Decking checked and prepped to ensure we have a solid foundation to install the new roofing system. So far all the decking has been in good condition! No evidence of rot or damage! 2.Drip edge installed around the perimeter of your home. This was not previously existing but is a building code requirement that we will be invoicing your insurance company for. Now all your fascia is protected from water runoff from the roof! Ice & Water Shield in Valleys Ice & Water Shield installed in the valleys, roof-to-wall areas and around pipe boots. This was not on your home before but is now a building code requirement. Now all these more vulnerable

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the amazing review!

• 5 out of 5Debbie James3 months ago

  I experienced destructive storms that rolled through my neighborhood. About 60 trees came down, some on houses. One of the storms had documented winds of 95 mph. After three days of no electricity and 3 weeks of tree removal, I called a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the amazing review! I'll let Shawn, Amanda and the team know they did an amazing job.

• 3 out of 5Marilyn CoyleEdited 3 months ago

  Overall the project went well. I choose not to rate or comment further pending resolution of outstanding issues.

  Reply from the business

  Thank you for taking the time to post a review. If the issue is not resolved to your complete satisfaction please call us and we will get things taken care of.

• 5 out of 5James Phillips3 months ago

  A big thank you to the team at 1st Natl! Shawn, Amanda and Alex were professional, helpful, and prompt in each step of the way! They supervised and handled the removal, repair and installation of our roof on our home and detached garage. We highly recommend 1st National to anyone looking for a professional roofer.

  Reply from the business

  Thank you for the great review! I'll let Shawn, Amanda and team know they did a great job.

Finding a trustworthy roofing company can make all the difference when it's time to repair or replace your roof. A reliable team evaluates the roof's overall condition, identifies problem areas, and recommends practical solutions that fit the property's needs. High-quality installation techniques help prevent common problems such as water intrusion, lifted shingles, and poor ventilation. Every roofing project should focus on creating a complete system that works together to protect the home. Durable materials combined with skilled craftsmanship provide lasting performance and reduce future maintenance concerns. 1st National Roofing understands the value of doing the job correctly from the beginning, ensuring every roofing project is completed with precision and attention to detail. Investing in quality roofing today helps homeowners enjoy greater comfort, improved energy efficiency, and dependable protection for many years ahead.2 days agoCall now

• Licensed

  “…Our licensed roof inspector will walk you through…”

• Warranty offered

  “…1st in Quality, 1st in Honesty, 1st in Warranty | 1st National Roofing Residential…”

• States a founding year

  “…Since 2009, 1st National Roofing is a…”

• Free estimates

  “…whether to file a claim or get a free estimate on a new roof replacement. Once you…”

• Financing available

  “…Manager Most Jobs Completed in 1 Day Financing Available Next Day Appointments The 1st…”

• 24/7 emergency call-out

  “…20 Alpharetta, GA 30005 Varied Call Now 24/7 365 1-800-580-2259 Residential Roof…”