Direct Metal Roofing

8 of the 14 one and two-star reviews we hold, most recent first.

• 2 out of 5Terri BerryEdited 9 months ago

  My husband and I searched for months, asking friends for referrals and getting quotes for a metal roof. The sales person was great he followed up after providing us with a quote. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the 4 stars Terri. We listen to all of our customers feed back. Communication is one of the issues we have been extremely focused on resolving. Since the first of this year, we have implemented processes to make absolutely sure we keep our customers in the loop. Please reach out to us in the future if you ever need any assistance with your new beautiful roof. Thank you for your business!

• 1 out of 5Daniel & Andrea Kreitler2 years ago

  When installing our new metal roof most of our plants were damaged . Even so we addressed it to the foreman , they still continued to ignore our concerns how they handle our property. They did give us a$220 discount (wow)One week later , we had a gutter installation company come out to install brand new gutters ( to match our bronze color roof ), only to inform us that they couldn’t do it because the roofers put the peel and stick over the cutters and in top of it sealed it . So now I have white gutters on a brown roof . Contacted the direct metal company and of course they saying that a good gutter company would know how to take them off . Waiting for them to contact me back . Very upset because we paid $ 26000 thinking this company would be very professional, . Hoping they will take care of this problem

  Reply from the business

  Thank you for taking time to leave us a review. As you can see from our other reviews, we strive to provide our customers with a 5 star experience. Unfortunately, it appears we missed that mark with you. I am not certain why a gutter company was not able to assist you with the gutters, as they are only connected to the roof via the eaves and drip edge. There should be access to install the gutters, so long as there is drip edge, and the wood on the eaves are solid. Someone from the office will be in touch with you to come out and address your concerns.

• 2 out of 5Frank “Frank” Haines2 years ago

  Nothing but problems from day one when they didn’t tarp the rear yard, still finding nails, roof leak, now I have to prove preexisting conditions of my crawl space. I can’t call a repair company because direct metal roofing says they will void my warranty, however they seemingly have no interest in resolving the issue without getting legal involved. Let’s go!

  Reply from the business

  Frank, we're sorry to hear about the issues you've been experiencing. We take customer concerns seriously and would like to assist in resolving the problems you've encountered. Please send us an email with more details so we can address the situation promptly to info@directmetalroof.com Thank you.

• 1 out of 5Andrea Qahtani3 years ago

  DIRECT METAL ROOFING (DMR). These are transparent and factual details with email and photo proof, despite what they respond withwhich will be twisted timelines and lies. The problems began during the roof removal process when DMR's crew accidentally cut my water main, which was located in the attic due to a home repiping before we bought our house. Their attempt to repair the damage failed two days later, causing extensive flooding in my attic. Damages amounted to an estimated $20,000, including a severely damaged ceiling that caved in. I notified DMR's owner, Tony Diaz, I was shocked to learn that their contract includes clauses absolving them of any damages they cause to the property. Despite my appeals for accountability, Mr. Diaz insisted that the company bore no responsibility for the damages. Left with no recourse, I was forced to involve my insurance company to help cover the repair costs. This led to an increase in my insurance premiums, further adding to the financial burden imposed by DMR's substandard work. DMR's communication was frustratingly unresponsive, with days passing before I would receive a reply. The entire project was marred by multiple inconveniences, costing me over two days of missed work and countless hours overseeing the aftermath of their improper repairs. To elaborate on the issues: 1. Lack of Quality Workmanship: The original crew's poor craftsmanship became apparent when the roof failed the dry-in inspection, which was only caught because I was present to point out issues to the inspector. The crew had neglected to properly nail decking boards and fascia boards, leaving numerous nails sticking through the peel-and-stick underlayment. 2. Unprofessional Repairs: The initial repair attempt for the cut water main proved to be inadequate, with the use of inappropriate glue instead of proper sharkbite fittings or crimping. This oversight caused further damage, leading to the devastating flooding incident. 3. Language Barriers: Communicating

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  Reply from the business

  Thank you for taking the time to leave us a review. We strive to provide all of our clients a 5-star experience. It is apparent that we missed the mark with you. As with all things, there are two sides to every story. Thank you providing yours. Please check with your husband, as he is aware and has emails with the solution, we provided to address EVERY issue you experienced. ALL of which he denied. Your husband put a stop work order on the job with the county. This occurred before the dry in inspection. When he put a stop work order, we could not be on site and had to stop all work. He never let us finish the DRY-IN phase of your install. This is what caused the issues with the wood that needed to be replaced. This means that we legally cannot be on site. This happened before we could clean and finish what we were doing. It was not until he removed the stop work order, that we were able to come out and finish and clean the jobsite. Your water pipe was not installed to Florida Building Code. It was directly below the decking, which was cut by a hand saw. The only way a hand saw could cut through a pipe, is if it is close to the decking, and not up to build code. Your husband's post on FB has comments that he was aware, but did not mention this to us. We would have never known it was there, and it would have never been cut through, had this information been relayed to us. We did not know you were aware of it until your comments on the PSJ FB community group post. We are roofers, not plumbers. You had 2 Project managers that spoke fluent English. We have everything documented in regards to ALL of the communication that was provided for you and your husband. Lack of supervisors? We had 2 on site PM's during your install. We had 1 until you put the stop work order, and then we had 2 on site for the install. The financial burden of $600 for plumbing repairs and $2500 for your deductible. Your husband asked for $4000 off. We offered your husband via email, and

• 1 out of 5Susan Tracy3 years ago

  Had a home inspector do an inspection due to humidity in my kitchen cabinets. Have moisture in one of the kitchen walls & hallway wall. Remediator reviewed the report & went into nothe attic to look for the source which has caused a mold issue. Found an area where water is leaking in. This is a brand new roof Direct Metal Roofing put on in November/December 2023. $17,780 new roof. Called the project manager immediately. Said he'd come look & they can do a repair but are not paying for the remediation that needs to be done. This is right. Remediation would not have to be done if they did the work properly. Never had an issue witthe previous roofing company I used Direct as I heard they were good but finding out not so. In reply to your response Courtney, the previous mold issue was leaky roof & was to have been addressed by replacing the roof. This is from the new roof leaking. Photos were sent to Shane who is coming by today. I'll give the remediation guy's phone number. Bottom line.....this is a new mold issue from new roof leaking.

  Reply from the business

  Thank you for taking the time to write us a review. As you can see from the majority of our reviews, we strive to provide ALL of our clients with a 5 star experience. It appears that we missed that mark with your experience. We have been out there and addressed these issues. Your roof was built to code. Your roof has passed two inspections from the city, and a wind mitigation report from a third party. You also had a mold issue before we started the work, and were working with a remediation company BEFORE we did your roof. We will have someone from the office be in touch with you to inspect the roof again.

• 1 out of 5SannasEdited 3 years ago

  Updated 2/22/23 - I"ve downgraded my review once again and I can now say that I'm truly sorry to have chosen DMR to replace my roof. DMR finally removed all the rust on my brand new metal roof on 1/25/23. I went up to inspect it, looked ok...about 90% of the rust spots are gone...except I noticed that the replacement roof vents are a different color than the rest of the roof. I wish I would have given my business to another company. Updated11/2/22 - I've downgraded my review and DMR has lost my recommendation. Someone from DMR did come out to inspect my roof on 9/7/22 and stated that the roof caps were not installed properly and they will order additional roof caps and have the existing ones replaced. The DMR representative told me that the rust stains are due to the rivet shavings and should have been cleaned up prior to completion. I also showed the DMR rep a bucket of metal shards, nails, screws, and rivots that were clogging my gutters. While he was there he repaired a gutter that the installation team destroyed. The materials have been sitting in my driveway for a month with no contact from DMR. When I call them they tell me that they are scheduling it. It's been three and a half months since DMR started the teardown of my roof...and it's still not complete. Only hire them if you can constantly inspect, review, and keep up with their work daily...it's the only way to ensure they do the job correctly. I had my roof installed by DMR 7/25/22-8/17/22. I would really love to recommend them as they came highly recommended to me but I'm having second thoughts. Below are the pros and cons of my experience. PROS: • Salesman was amazing – he treated me as if I were his only customer. I asked for references, and he provided them. He also provided several quotes when asked. His turnaround time for providing this information to me was very quick • Teardown team was also amazing! They were quick and left absolutely no mess. Loved them! • Office staff (Car

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  Reply from the business

  Thank you for leaving us a review. You just texted us in regards to the above and we are not in our office until the following Tuesday. As you can see from other reviews here, we strive to provide everyone with a 5 Star experience. We have missed that mark with you. I have notified our production team about your concerns. Our office will be in contact with you after the holiday weekend to address your concerns. We will have someone from production reach out to you on Tuesday and set up a time to have Someone come address the issues you posted above. We do appreciate your business TREMENDOUSLY, and will do our best to address these issues with you soon.

• 2 out of 5christine gen account4 years ago

  Can't get a straight answer from anyone about when the roof will be scheduled to be put on or what time my materials are suppose to arrive. The girl in the office said they would drop them in my driveway. Salesman was great, but overall customer service sucks. Once you sign a contract you can't get anyone to give you any information. The installers damaged my cousins fascia and had to get another company to come to fix it. If you haven't signed a contract yet, don't do it.

  Reply from the business

  I apologize about the situation with your roof. Your roof will be scheduled to be installed the week after the materials arrived. It looks like your materials are being delivered, and your roof will be installed the following week. We did communicate this information to you yesterday. I assure you, your roof will be amazing when they are completed with your project. In regards to your cousins soffit issue. We are a roofing contractor, we handle everything on your roof from the decking and above. I am not sure who your cousin is, but the last time we had to hire someone with a soffit issue, was due to the amount of rotted wood around the perimeter of the soffit and fascia.

• 1 out of 5Scott Smith5 years ago

  This will be long, but I feel the two big questions after using a company are 1) would you use them again? NO 2) would you recommend them to others? NO. Let me first explain, this was not an insurance claim. This was a new roof installation out of pocket. Out of 4 companies, Direct Metal wasn’t the most expensive, but they weren’t the cheapest either. We were looking at a deadline from our homeowners insurance, so the sales pitch over promised, but the company under delivered. We were told there were “2 or 3 Metal jobs in front of us” and completing the job in 5-6 weeks shouldn’t be a problem. They also promised to provide a letter to our insurance company stating we were under contract. October 29, Contract, Notice of Comment and 50% deposit. Once they had the money, we did not hear from them for 5-6 weeks (let alone actually complete the job). When I say hear form them, I mean I had to call them on week 6. The exciting news that was delivered to me then was “we pulled your permit”. Things actually got worse from there. At 6 weeks we still were never given a letter from them to prove we were under contract. We subsequently got cancelled by our company. I will say, our insurance company was probably looking for any reason to cancel us, but Direct Metal did not help the situation any. At the 5-6 week mark we had also not been placed on the schedule to have measurements confirmed. I again had to call the office to find out when measurements would be taken. She said the measurement guys was helping and install crew on a job. Not a good sign. I asked for a call back with a firm date on measurements. Nothing in response. Two days later I was told the sales guy would come out and confirm measurements. Was told the measurements would be given to manufacturer. Once manufactured, they would be delivered to house. A week later I again had to call the office for an updated on time frame and delivery. Office could not tell me anything, and said they would have to check with pro

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  Reply from the business

  Thank you for taking the time to leave us a through review. I apologize on behalf of Our Company, the experience you received. As you can see from our other reviews, this type of experience is very rare. We are by no means perfect, and should have absolutely kept better contact with you during the process. This last year has been extremely hard on contractors with manufacturers and the type of materials, especially colors, available. COVID really put a damper on our industry. Our company alone had over half of our staff test positive for the virus during December. This is by no means an excuse on our part, we should have been in consistent communication with you during the delay of your install. Our company is growing and we are working hard at implementing a consistent and clear communication with all of our customers. Your experience is absolute proof how important communication is. We love feedback. The good and the bad. We will be using your experience as a training tool, as this is not a typical experience with our customers here. Thankfully our crew did leave a good impression with you. We understand your frustrations during the waiting time Mr. Scott. We will be here to stand by our product when you need us. Regards, The DMR team.

• metal roof122
• answering questions40
• roof replacement30
• new roof23
• courteous staff21
• installation crew11
• quick installation7
• shingle roof5
• old roof removal4
• tile roof replacement2

14 more of the 342 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5Dixie BooshWookieEdited 2 months ago

  UPDATE 3 : DMR did send a gentleman out who fixxed the problem. It was on the stucco and had nothing to do with the way the flashing was installed. DMR gets a thumbs up from me. UPDATE 2 : DMR reached out to me yesterday, and a gentleman showed up this morning to check on the problems and make the place watertight. Waiting for a spell of weather to see if we are out of the woods. He also made some recommendations that we are in the process of executing. Update 3 to follow soon... UPDATE : We have been out of town for a spell, Only to return this morning to the ceiling falling down in my living room. I Direct Metal Roofing this morning and was told my call would be returned by the "warranty" dept. No call... Well today I tried to get into the attic to see if I could do anything as I knew it was going to rain again tonight. Well the attic access was pretty well blocked off as it looks like they left some piles of metal garbage behind in my attic, after replacing the plywood (there has been NOBODY in the attic since the roof was replaced). This has me pretty disgusted as I tipped these guys very well. I spent quite a bit of money above what a shingle roof would have cost, according to what my five estimates calculated out to. My son and I were out in my 12 by 18 shed this morning, and not a drop of water to be found. He and I put shingles on it 9 years ago by ourselves. I have not much hope of hearing from these folks, so I suppose I will be calling my insurance company tomorrow to explain that my four year old Direct Metal Roof failed, and my living room ceiling is now soaked and on top of my leather furniture, 75 inch screen, sound system, new wood floor and tables. The best home improvement experience I've ever had. Carlos explained ALL of the options to me, and allowed me to make an informed decision. All of the folks at DMR were awesome. Jessica, the office manager, and Tony, the owner were right there (and still are) to answer any questions. I am sooo darned

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  Reply from the business

  We sincerely apologize for the issues you've encountered with your roof and the impact it has had on your home. Your experience is far from our standard, and we understand your frustration with the lack of communication from our warranty department. We take matters like this very seriously and would like to address your concerns promptly. Please email us directly at our customer service address so we can resolve this matter as soon as possible. Thank you for bringing this to our attention.

• 5 out of 5pv pv3 months ago

  Direct metal roofing did my roof in 2020 and without question has supported all issues or concerns with professional and quick responses. Extremely reliable and the best choice if your looking to replace or repair your roof.

  Reply from the business

  Thank you so much for the fantastic 5-star review and for trusting Direct Metal Roofing with your roof in 2020. We're glad our team provided professional, quick responses and continued support when issues arose. Reliability is something we take pride in, and we truly appreciate your recommendation. If you need anything else in the future, please don't hesitate to reach out.

• 5 out of 5Larry Bartolomei5 months ago

  Great service and very transparent.

  Reply from the business

  Thank you, Larry! We’re glad you appreciated our service and transparency. We look forward to serving you again and appreciate your recommendation.

• 3 out of 5KimEdited 10 months ago

  We have had a sales rep out from Direct Metal and he was a friendly guy. The prices we talked about in my back yard were way different than when we received the quotes. Every quote started with galvanize which we told him we were not …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to write out your experience. Our estimates are very clear on the products we offer, including upgrading to any paints. As you can see from our reviews here, we strive to provide all of our clients with a 5 star experience. It is unfortunate that we missed that mark with your experience. If you can please email info@directmetalroof.com your contact information, I will take a look at the options you were estimated, and email you a complete break down. I am willing to have a conversation with you, to provide you a deal on the exact roofing panel, and color you are interested in. If you can reply to the email we sent you with the estimates, I will take a look and reply back to you. Regards, Carlos Lopez Sales Manager

• 5 out of 5Stephanie Weaver11 months ago

  I recently had a tree fall on my roof and ended up with lots of holes in my roof. After having many estimates for replacing the roof, I decided to go with Direct metal roofing. Not only do they do metal roofs, they do shingles as well. As I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your fantastic review, Stephanie! We're thrilled to hear that Steve and our team provided you with the comforting and professional service you were looking for during your roof replacement. It's great to know that you appreciated our competitive pricing and the efficiency of our crew. We take pride in our work and are glad to have delivered a new roof that meets your expectations. Your recommendation means a lot to us!

• 5 out of 5Jorie Lynn11 months ago

  Absolutely fair and hardworking crew. Would hire again

  Reply from the business

  Thank you for your wonderful feedback! We're glad to hear you had a positive experience with our crew. We appreciate your trust and look forward to the opportunity to work with you again in the future.

• 5 out of 5Deborah Doswella year ago

  I’ve lived in Florida a long time and it has been very hard to find contractors or subcontractors Who do a great job without delay. Chuck & his helper Danny came to fix a leak I had in my roof/deck. He was persistent in finding exactly …

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  Reply from the business

  Thank you for your wonderful feedback, Deborah! We're thrilled to hear that Chuck and Danny provided you with exceptional service and were able to resolve your leak so efficiently. It's important to us to maintain clear communication and professionalism, so we're glad you felt that throughout the process. Your satisfaction is our priority, and we truly appreciate your kind words.

• 4 out of 5Ilene Jonesa year ago

  I reached out to Direct Metal Roofing for a quote. Someone responded immediately and scheduled a time to come out. They showed me options for shingle and metal roofs. Their prices were great and with my good credit, I was able to finance …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your positive feedback, Ilene! We're thrilled to hear that you had a great experience with our team and found our financing options beneficial. It's fantastic to know that your new roof is not only enhancing your home but also saving you money on insurance. We appreciate your patience with the timeline and are glad you’re satisfied with the final result. If you need anything else in the future, we're here to help!

• 5 out of 5Irrigation ManagerEdited a year ago

  Update! Direct Metal Roofing does it again!!! They just completed our second roof! We sold our last home, now building our dream home. Beautiful job by their team!!! See pics!😍 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words! We appreciate you TREMENDOUSLY !!

• 5 out of 5Lucinda Swailsa year ago

  We were so pleased with this company. Joey Williams , Steve Yoder & Jessica Steinbaugh were very professional & courteous. They all kept us up to date on every step prior to the start of our roof. Once the materials were delivered the crew …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful feedback, Lucinda! We're thrilled to hear that you had such a positive experience with Joey, Steve, and Jessica. Our team takes great pride in maintaining professionalism and keeping our clients informed throughout the process. It's fantastic to know that the project met your expectations and that you're pleased with the final result. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Greg Nalla year ago

  This was a great experience!! The price was extremely competitive and every member of the team was very responsive. The work crews even did several walks around the yard to ensure they picked up any debris. The project manager was in …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words Greg! We appreciate you!

• 5 out of 5James Vanna year ago

  Chose to work with these guys, they are really fast and reasonable. Price is un beatable, the roof looks great. 10/10 would recommend.

  Reply from the business

  Thank you for the kind words James! We appreciate you!

• 5 out of 5William Hammonda year ago

  From the first phone call to the last visit by the project manager the entire experience with Direct Metal roofing was excellent. At each point along the way they told me exactly what had been done and what was coming next. I have a lengthy background in construction, and am an educated consumer with regard to almost all areas, so I knew from the get-go that Direct Metal roofing was going to do a great job, and they certainly did. Highly recommended!. Bill H.

  Reply from the business

  Thank you for the kind words and 5 stars!!!! We appreciate you!

• 5 out of 5Bruce Bragga year ago

  This bye far the best company that I have ever had the pleasure to work with in my entire life. Promises made Promises kept From start to finish. Nothing but solid communications and professionalism throughout the entire roofing project. During construction found problems that were found were immediately communicated with property owner. The cost and their repairs were discussed before repairs were started. The entire job site was completed in a timely manner and cleaned up. The roof completed inspections done. Roof is amazing and quality.

  Reply from the business

  Thank you for your incredible feedback, Bruce! We're thrilled to hear that you had such a positive experience with our team. Your satisfaction is our top priority, and it's great to know that our communication and professionalism made a difference in your roofing project. We appreciate your trust in us and are glad you love the results. We look forward to serving you again in the future!

• License number shown

  “…Project…” Tammy Michaud LIC # CCC 1336006 Do You Have Any Questions? (321)…”

• States a founding year

  “…Local, Direct Roofing Company Trusted Since 2017 — Metal, Shingle & Tile Roofing…”

• Free estimates

  “…& Tile Roofing Experts Request Free Inspection Call Now Trusted By Brevard…”

• Financing available

  “…– 24/7 response when disaster strikes Financing Available – Flexible options to fit your budget…”

• 24/7 emergency call-out

  “…for Florida’s harshest weather Emergency Service – 24/7 response when disaster strikes…”

• Family owned

  “…Local Expertise – Family-owned and operated in Brevard County…”