CS Roofing Company / FixRoof

The only one or two-star review we hold for CS Roofing Company / FixRoof.

• 1 out of 5Tara Larimer8 months ago

  Misrepresented solution, unsafe practices, and improper billing (Summer 2024) It’s been a year and I’m still so mad!! This company did fix the original roof leak in summer of 2024. However, the additional work that followed was based on inaccurate explanations and resulted in work I did not actually need or ask for. In addition to the leak repair, I asked about venting my attic, explaining that it becomes extremely humid during the summer. I was told that removing part of the chimney was necessary in order to vent the attic, and I authorized the work based on that explanation. The quote itself was confusing and not clearly explained in plain language. Before work began, I again verbally confirmed with a worker: “You’re venting the attic, right?” I wanted to be absolutely clear on the goal of the work. They proceeded to remove brickwork from my chimney down to the roofline. However, after the work was completed, it became clear that what was done did not actually accomplish proper attic ventilation. When I called back with a basic and reasonable follow-up question — whether the chimney was now safe to use, given that brick had been removed — the person I spoke with could not clearly explain how the system worked, what had actually been vented, or whether the chimney was safe. Instead of clear answers, my concerns were deflected. I figured since they MADE ME PAY FOR THE INCORRECT WORK they could at least tell me how THEIR MISTAKE could even be useful to me. Let me also add this cost me and extra $1,000!! Equally concerning was how the work was carried out: • No visible safety gear • A flimsy ladder • Bricks allowed to fall uncontrollably Despite the fact that the work performed did not correctly address attic ventilation, I was still charged for it. As a female homeowner, I was left with the strong impression that my questions were minimized rather than taken seriously. I knew what outcome I was asking for — proper attic ventilation — but that outcome was not

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Tara, I want to respond clearly and factually so anyone reading this understands exactly what was discussed and approved. You originally contacted us for a roof leak, not attic ventilation. That leak was correctly identified at the chimney area, which is a very common failure point. During the conversation, attic humidity was mentioned later as an additional concern, but it was not the reason for the service call. You were provided two written options, explained before any work was done: OPTION 1 – Chimney Repair (for chimneys still in use) Install new flashing around the chimney Cut flashing into the chimney Replace shingles as needed around the chimney (color not guaranteed to match) This option keeps the chimney intact and is appropriate only when the chimney remains in use. OPTION 2 – Chimney Removal Below Roof Line (for chimneys NOT in use) Remove the chimney below the roof line Repair decking and replace any damaged wood Install proper roofing materials (black board and EPDM rubber) to permanently seal the opening Install a roof box vent Full cleanup of materials and debris Option 2 is only appropriate when a chimney is no longer in use, and it was approved on that basis. You selected Option 2, and that scope was completed exactly as written. The roof leak you originally called about was resolved. To clarify an important point raised in your review: Once a chimney is removed below the roof line, it is no longer a functional chimney. Calling afterward to ask whether a chimney that has been intentionally removed is “safe to use” is not a reasonable or applicable question. For safety and liability reasons, roofing contractors do not advise on appliance operation or chimney use once a chimney has been decommissioned. Those questions fall under HVAC or chimney professionals and are outside the scope of roofing work. There was no misrepresentation, no unsafe practice, and no improper billing. You were charged only for the option you selected and

• roof replacement26
• gutters22
• courteous staff7
• fair quote4
• no pressure sales3
• fast roofing team2
• storm damage repair2
• gutter guards2
• short notice2
• prompt team2

14 more of the 144 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Roberts FamilyEdited a week ago

  Professional, knowledgeable, courteous, efficient, job done to satisfaction, great experience, will definitely use this company again. Thank you! 8/10/25 update: Dave Swearengin came out today and quickly solved a soffit issue for me in less than 10 minutes. Knowledgeable, friendly, fast service! CS Roofing has been fantastic! Thank you so much!

• 5 out of 5Ken Blunk2 months ago

  They did a great job at a good price

  Reply from the business

  Ken, thank you for the great review. We believe homeowners should never have to choose between quality workmanship and a fair price. Our goal is to provide lasting roofing solutions, honest recommendations, and a great experience from start to finish. We're grateful you trusted FixRoof with your project and are happy to hear you felt you received excellent value. Thank you for your support and recommendation. Chris Swearengin, Owner FixRoof Fixroof.com (855) Fix-Roof

• 5 out of 5Elizabeth Anderson2 months ago

  Dustin and Austin came out to repair our gutters from winter ice damage. They did a great job. They were professional, courteous and thorough. Thank you!

  Reply from the business

  Elizabeth, thank you for the kind review. Michigan winters can be tough on gutters, and ice damage can quickly lead to bigger water issues if it is not repaired properly. I’m glad Dustin and Austin took good care of you and delivered the kind of professional, thorough service we expect from our team. Being courteous, communicating clearly, and making sure the repair is done right matters just as much as the repair itself. We appreciate you trusting CS Roofing Company / FixRoof with your gutter repairs, and thank you again for the support. Chris Swearengin, Owner CS Roofing Company / FixRoof Fixroof.com (855) Fix- Roof

• 5 out of 5Jason Hendrick3 months ago

  From the first contact to set up the estimate to the completion of the work CS Roofing was timely, professional, and fair. My job was smaller related to storm damage so flexibility is important because they will get you in quick with little notice when their schedule opens up to allow. This is an outstanding and ethical company based on my one interaction with three of their employees. (Scheduler, estimate, crew boss). The work was top shelf.

  Reply from the business

  Jason, thank you for taking the time to leave such a detailed review. Storm damage repairs — especially smaller roofing jobs — still deserve the same level of urgency, communication, and workmanship as a full roof replacement. I’m glad our team was able to stay flexible, get you scheduled quickly when an opening became available, and deliver professional service from the first phone call through the completed repair. Hearing words like ethical, fair, and top shelf means a lot because that is exactly the reputation we work to build every day. We appreciate you recognizing the efforts of our scheduler, estimator, and crew leadership. Thank you again for trusting CS Roofing Company / FixRoof with your storm damage repair. Chris Swearengin, Owner CS Roofing Company / FixRoof Fixroof.com (855) Fix- Roof

• 5 out of 5Kenneth Gilbert5 months ago

  Dave did a fantastic job inspecting my roof and identifying some problems I had.

  Reply from the business

  Kenneth, thank you for the great review. When it comes to your roof, peace of mind starts with knowing exactly what is going on, and we’re glad Dave was able to give you a thorough inspection and clearly identify the issues. Our goal at CS Roofing / FixRoof is to help homeowners catch roofing problems early and make confident decisions before small concerns turn into expensive repairs. We appreciate the trust. Chris Swearengin, Owner CS Roofing Company / FixRoof Fixroof.com (855) Fix-Roof

• 5 out of 5Rick Wilson8 months ago

  The team was prompt and polite. They worked diligently. I loved that a separate Foreman came out a few days later to inspect the work and created a punch list and ensured the team came back out to complete. Very thorough work!

  Reply from the business

  Hi Rick, This is exactly the kind of experience we aim for—thanks for laying it out so clearly. Prompt, polite, and diligent is the standard for our crews, and having a separate foreman come out to inspect, build a punch list, and make sure every last detail is wrapped up is how we keep the quality bar high. Really appreciate you noticing the thoroughness. If you ever need us again, we’ll bring that same process and care back to your place. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Terry Oliver9 months ago

  Great job on full roof replacement, completed in 1 day!

  Reply from the business

  Hi Terry, Love hearing that—thank you. A full roof replacement in one day takes a dialed-in crew and good planning, so I’m glad it showed in the final result. Really appreciate you choosing CS Roofing. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Alexis Kosmin9 months ago

  Had a great experience from start to finish. The office staff was very nice and the estimator was very knowledgeable with fixes for our roof. The crew was very nice and cleaned up well afterwards. Definitely would recommend!

  Reply from the business

  Hi Alexis, Thanks for sharing this. Glad the office team made things easy, the estimator laid out smart fixes, and the crew delivered—and left it clean. We appreciate the recommendation and are here anytime you need us again. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Kristin Layne9 months ago

  Worked through crap weather to get the job done. Than you!

  Reply from the business

  Hi Kristin, Thanks for the shout! The crew muscled through the rough weather and kept safety and quality front and center. Glad we got it done right—if you want a quick check after the next storm, we’ve got you. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5katelyn pountain10 months ago

  They were kind and professional got the job done and for a decent price too.

  Reply from the business

  Hi Katelyn, Thanks for the kind words. Glad the crew delivered—professional, friendly, and finished up at a fair price. If anything else comes up, we’re here. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Dark Overlord10 months ago

  I thought the crew did an excellent job repairing the roof on my shed. I offered a couple of times to let them do some of the work from the inside and they said they didn't need to and did all the work from the outside of the shed. Afterwards they went around their entire work area with a magnet to get up any dropped nails or screws. They did their best to pick up every piece of the scrap and took it all with them. They did ask to go inside the shed to pick up some broken pieces of wood that fell inside. I would definitely recommend CS roofing to others.

  Reply from the business

  Hi Dark Overlord, Really appreciate the detailed shout‑out. For a shed roof repair, working from the exterior keeps the mess outside and speeds things up—glad that approach worked well for you. The magnet sweep and full haul‑away are standard for us; nails and scrap don’t belong in your yard (or tires). Thanks, too, for letting the crew step inside to grab those broken pieces. Thanks for the recommendation—means a lot. If anything else pops up, we’ve got you. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Katie Bishop10 months ago

  CS Roofing re-roofed my garage, replaced a gutter, and fixed a leak in the roof over my living area. They were quick and professional. Plus, I was able to get a 36 month, interest free loan with them through US Bank. I would 100% recommend them for your roofing needs!

  Reply from the business

  Hi Katie, Love hearing this—garage re‑roof, gutter replacement, and that living‑area leak repair all buttoned up, fast and professional. Glad the 36‑month, interest‑free U.S. Bank financing made the project simple, too. Thanks for the 100% recommendation—it means a lot. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Chuck Terry10 months ago

  Great job! Very happy with our new roof.

  Reply from the business

  Hi Chuck, Thank you for the feedback! It’s great to hear that you’re happy with your new roof and the repair work we completed. Our goal is always straightforward—clean installation, strong workmanship, and communication that makes the whole process easy. Glad it all came together perfectly on your home. Appreciate you choosing CS Roofing, and we’ll be here whenever you need us again. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

• 5 out of 5Michael Brookfield10 months ago

  The guys did a wonderful job great communication along the way and I’m very happy. Definitely would recommend them.

  Reply from the business

  Hi Michael, Appreciate the kind words. Clear communication and clean execution are the hallmarks we aim for, so I’m glad the crew delivered and you’re happy with the result. Thanks for the recommendation—means a lot. Best regards, Chris Swearengin Owner CS Roofing Fixroof.com

Targeted storm damage repairs completed. We removed two previously tarped areas and replaced missing ridge cap and shingles caused by storm damage to restore proper protection. Additional work included replacing all three pipe flashings, sealing the chimney, and repairing missing shingles along the backside hip. We also addressed nail pops in the valley and throughout the roof by removing and replacing affected shingles to ensure a secure, watertight system. Shingles were matched as closely as possible to the existing roof, though natural aging and weathering can make exact color matching difficult. All work was completed with full cleanup and debris removal. If your roof has storm damage or temporary patches, CS Roofing / FixRoof can repair it the right way. Aug 5, 2026Call now

• Licensed

  “…Options CS ROOFING CO LLC is a Michigan-licensed roofing contractor. CS Roofing…”

• States a founding year

  “…Since 1992 we’ve provided jobs, supported local…”

• Free estimates

  “…or replacement Call us now for a free quote at 1- 855-FIX-ROOF When you need a…”

• Financing available

  “…Us - View our Locations › Learn about Financing Options › CS Roofing | FixRoof Michigan’s…”

• Family owned

  “…FING - SIDING - GUTTERS We are a local, family owned Michigan Roofing, Siding, and Gutter…”

Their site also states: warranty offered.