Cool Roofs - Memphis

The only one or two-star review we hold for Cool Roofs - Memphis.

• 1 out of 5Quran Rasheed2 years ago

  Called for Quote for Project went into to detail and provided means to get an quote and was never provided with a Quote before the Due date needed for quote even Communicated with Owner about the Quote stating would give me all I needed On the Monday before the Due date and was provided with NOTHING.

  Reply from the business

  Quran, this is Trey Stafford the Market Manager for Cool Roofs in Memphis. I want to personally apologize to you for the failure to deliver a quote before the deadline and we will certainly learn from this experience and be better for it. We wish you the best and appreciate the opportunity.

• easy process13
• cool roofs12
• personable staff10
• insurance process10
• efficient crew6
• roofing issues5
• fair estimate2
• easy to talk to staff2
• insightful staff2
• punctual team2

14 more of the 179 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Braden & Brittany Andersona week ago

  Cool Roofs stepped in when my family needed help the most. From day one, it was clear that people mattered more to them than profit. Colt, Trey, and Lucas personally handled everything from start to finish, checking on us every step of the way and making us feel like family. They went above and beyond to meet our roofing needs at absolutely no cost to us. Their compassion, integrity, and genuine care gave us more than a new roof—they gave us peace of mind. If I could describe Cool Roofs in three words, they would be faith, family, and service. We are forever grateful.

  Reply from the business

  Thank you for such a heartfelt review. Your words truly mean the world to us. Knowing that we were able to be there for your family during a difficult time is exactly why we do what we do. We’re so glad Colt, Trey, and Lucas made you feel supported every step of the way. Treating our customers with compassion, honesty, and respect is at the core of everything we do, and it’s incredibly rewarding to hear that you felt cared for like family throughout the entire process. Your description of Cool Roofs as "faith, family, and service" is one of the greatest compliments we could receive. We’re honored to have earned your trust and grateful for the opportunity to help protect your home. Thank you for your kind words and recommendation—we’ll be sure to share your appreciation with Colt, Trey, Lucas, and the entire team. We wish you and your family all the best!

• 5 out of 5John Smith2 weeks ago

  I had a roof leak and 4 other companies either did not know what they were talking about, tried to upsell me repairs I did not need or straight up lied to me about what repairs I would need. I'm talking lies in the thousands of dollars. Then luckily I found Cool Roofs. Colton and his team came out here and quickly found the leak, patched it, and caulked some other potential future issues while they were up there, for a very fair price. They were patient, listened to my concerns and did not try to bs me. I am definitely keeping Cool Roofs in my contacts list.

  Reply from the business

  Thank you for taking the time to share your experience! We’re thrilled to hear Colton and the team quickly identified the source of the leak, made the necessary repairs, and proactively addressed potential problem areas without recommending work you didn’t need. We believe homeowners deserve honest assessments, fair pricing, and solutions that are truly in their best interest, so it’s rewarding to know that commitment earned your trust. Your kind words about our team’s patience, clear communication, and integrity mean a great deal to us. Thank you for choosing Cool Roofs and for keeping us in your contacts—we truly appreciate your trust and look forward to being here whenever you need us in the future!

• 5 out of 5Ann King2 months ago

  Cool Roofs replaced a portion of our shopping center roof and did a great job! The warranty inspector found only a few minor corrections and they were made the same day. It was a pleasure to work with Trey and his team at Cool Roofs.

  Reply from the business

  Thank you for the great review! We’re glad to hear Trey and the Cool Roofs team delivered quality work on your shopping center roof project. Taking care of the minor warranty corrections the same day is exactly the level of responsiveness and professionalism we strive for. We truly appreciate your trust and are glad it was a pleasure working with our team!

• 5 out of 5Cody Heismann3 months ago

  Trey and his team did a great job with communication, cleanliness, and efficiency with my roof installation. Would recommend!

  Reply from the business

  Thank you for the great review! We’re glad to hear Trey and his team delivered strong communication, kept everything clean, and worked efficiently on your roof installation. We appreciate your recommendation and your trust in Cool Roofs—don’t hesitate to reach out if you ever need anything in the future!

• 5 out of 5Eliana Ayala3 months ago

  Highly recommend Cool Roofs in Memphis! The team was professional and did an excellent job. If you need roofing work, definitely reach out to Cameron Spencer (Cam)—he’ll take great care of you.

  Reply from the business

  Thank you for the recommendation! We’re glad to hear you had a great experience with the Cool Roofs team in Memphis and that the work met your expectations. Cameron will really appreciate the shoutout—he takes pride in taking great care of our customers. We appreciate your support and are here if you ever need anything in the future!

• 5 out of 5Derek Jackson3 months ago

  I was recently approached by a young man (Cameron Spencer) regarding roofing need and possible repairs. Even though everything checked out on my end. The conversation with the young man was day brighten. Very professional, and respectful. Keep it moving young man.

  Reply from the business

  Thank you for sharing this! We’re glad Cameron was able to make such a positive impression, even if no repairs were needed. Bringing professionalism, respect, and a great attitude to every interaction is exactly what we strive for. We appreciate your kind words and support for Cool Roofs!

• 5 out of 5James Giacosa3 months ago

  Professional experience, highly recommend to anybody with residential roofing work to be done. Cameron Spencer made the process a lot easier with his professional approach.

  Reply from the business

  Thank you for the recommendation! We’re glad to hear you had a professional experience and that Cameron helped make the process smooth and easy. We appreciate you trusting Cool Roofs with your residential roofing needs—don’t hesitate to reach out if you need anything in the future!

• 5 out of 5LaDarius Smith3 months ago

  Sam Pope was incredibly helpful and professional. Very knowledgeable easy to get along with!

  Reply from the business

  Thank you for the great feedback! We’re glad to hear Sam provided such a helpful and professional experience. His knowledge and easygoing approach make a big difference, and we appreciate you trusting Cool Roofs! Let us know if there’s anything else we can help with.

• 5 out of 5Nicole McCarthy3 months ago

  Cameron Spencer helped me try to get roof. He was very professional and answered all my questions.

  Reply from the business

  Thank you for your feedback! We’re glad Cameron was able to help and provide clear, professional guidance throughout the process. We appreciate you trusting Cool Roofs and are here if you need anything moving forward!

• 5 out of 5Katherine Owens-Garrett3 months ago

  Cameron Spencer did a great inspection! Very thorough and helpful throughout the process.

  Reply from the business

  Thank you for the great feedback! We’re glad to hear Cameron provided a thorough inspection and was helpful every step of the way. We appreciate you trusting Cool Roofs and are always here if you need anything!

• 5 out of 5Cody Ashmore3 months ago

  Sam Pope provided great service and did a wonderful job. He works hard and I was blessed to have him do the job for me

  Reply from the business

  Thank you for the kind words! We’re glad to hear Sam provided great service and took such good care of you. His hard work and commitment to doing the job right truly reflect what we stand for. We appreciate your trust in Cool Roofs and are grateful for the opportunity to serve you!

• 5 out of 5Madison Spencer4 months ago

  When I think of Trey and Cool Roofs, I’m reminded of the countless times my grandparents talked about how businesses were run in “the good old days” when you could trust the people you hired, felt known as a customer, and genuinely cared …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing such a meaningful and thoughtful review. We’re truly grateful to hear that Trey and the Cool Roofs team were able to provide an experience that felt personal, honest, and dependable from start to finish. That “good old days” level of care you described is exactly what we strive for—being intentional, transparent, and making sure every homeowner feels genuinely taken care of throughout the entire process. It means a lot to know that came through in your experience. We sincerely appreciate your trust, your kind words, and your recommendation. If you ever need anything in the future, we’ll be here for you!

• 5 out of 5Mandy Sowell4 months ago

  Cameron did an amazing job on our roof! From start to finish, he was professional, honest, and very knowledgeable. He took the time to explain everything and made sure we felt confident in the process. The quality of work was top-notch, and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review! We’re glad to hear Cameron took such good care of you and made the entire process smooth from start to finish. Being professional, honest, and taking the time to clearly explain everything is exactly what we strive for on every project. We truly appreciate your trust in Cool Roofs and the opportunity to serve you!

• 5 out of 5Pryce Jones4 months ago

  Trey and his team are the best! They took care of my church after snow and ice completely destroyed the roof and gutters. They made the process so easy, and communicated with me every step of the way — Especially, when it came to dealing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this incredible review! We’re truly grateful Trey and his team were able to step in and take care of your church during such a difficult situation. Dealing with storm damage like that can be overwhelming, so making the process simple and keeping communication clear—especially when working with insurance—is something we take very seriously. It means a lot to hear that you experienced honesty, reliability, and efficiency throughout the project. We’re thankful for the opportunity to serve you and your church, and we truly appreciate your recommendation and trust in Cool Roofs!

Professional roofing demands precision. When teams emphasize "Amazing people and work!" - Kevin Levy, it reflects the care taken in every shingle placement and seal. Whether managing small leak repairs or full system replacements, durability starts with expert installation. A key inspection tip: checking for loose flashing around chimneys and vents remains the best way to prevent interior moisture buildup before it becomes a costly issue.1 day agoLearn more

• Licensed

  “…YOUR FIRST & ONLY CHOICE IN ROOFING Licensed Roofing Contractor Contact…”

• Insured

  “…Is Earnest Wells Roofing insured for liability? Cool Roofs Memphis is…”

• Warranty offered

  “…account roof, roofer, home insurance, warranty, customer, metal roof, customer…”

• States a founding year

  “…Roofs: Trusted Texas Roofing Experts Since 2017 At Cool Roofs, Inc., our mission is…”

• Free estimates

  “…Houston New Braunfels Our Projects Blog Free Quote Home About Us Services Residential…”

• Financing available

  “…Does Roof MD offer financing options? Roof MD does offer financing options…”

• Mentions the BBB

  “…pest control, basement, knowledge, better business bureau, roof repair services, masters…”