Continental Siding - Columbia Showroom

8 of the 25 one and two-star reviews we hold, most recent first.

• 2 out of 5Christina Freeman5 months ago

  Communication is lacking. You must triple check everything. The project manager will never be on site unless they are dropping something off or picking something up. Materials seem to be good and the siding install guys were amazing. Company is lacking leadership and communication. You must guide them to get things fixed. They will do a great sales pitch and promise things that will not be completed as promised. Good luck and may your experience be better than ours.

• 2 out of 5Julie MuckermanEdited a year ago

  Update: I received a reply to my review with an email address to contact. I’ve reached out and will update this review once I hear back or have more information. Original Review: The previous owners of our home had siding installed by Continental in 2019. About a month ago, we noticed a mushroom growing on one corner of the exterior - clear evidence of moisture intrusion. We had another siding company take a look, and they identified it as an installation issue. They strongly recommended contacting Continental to have it addressed under warranty, noting that any reputable company would fix it at no cost. We’ve contacted Continental 3-4 times over the past three weeks and haven’t received a single call back. Most recently, we called on a Saturday and were told someone would call us Monday. It’s been over a week, and we’re still waiting. Based on our experience, I can’t recommend this company. We’d like to give them a chance to make it right, but we can’t even get in touch.

  Reply from the business

  We are so sorry for this inconvenience. We have not received the warranty transfer card with your contract information. We would appreciate if you email jzupon@continentalsiding.com and share your contact info so we can get in touch and take a look at your siding.

• 1 out of 5Debbie Da year ago

  RIDICULOUS policy of refusing to show up for an appointment if both spouses won’t be there. I’ve seen a couple of other complaints about this same thing, both with the same offensive reply from the owner!

  Reply from the business

  Hi Debbie, thank you for taking the time to share your feedback. We understand that our approach of asking both homeowners to be present for the appointment doesn’t work for everyone, and we appreciate you voicing your concern. The reason we ask for both homeowners to be present is because home improvement projects, especially ones that impact your home’s value and appearance, are significant investments. Our goal is to provide all the information, options, and pricing up front so everyone involved can be on the same page, without needing multiple visits or running into communication issues later on. That said, we truly value your interest in Continental Siding and would love the opportunity to help you whenever the timing feels right for your household. I will have your call reviewed to see what we can do better in the future to avoid this misunderstanding. We’re here to serve with transparency, respect, and a commitment to delivering the highest quality experience possible.

• 1 out of 5Dima Dandachi2 years ago

  They won't come for "free estimate" unless my husband is there. Despite that I explained I am the one who will pay and make the decisions. Maybe rule is written 1950 by a man

  Reply from the business

  We are very sorry for the communication from our company leaving you with this assumption. We highly recommend that all people helping to make product selections be involved in the free estimate process. In our 42 years of business our number 1 customer issue is communication. These complaints are very rare, but we have a goal of 0 customer complaints. That is why it is crucial that during our free estimate process we have the ability to communicate to everyone that is responsible for the custom project. When we have failed to do this in the past, it results in a customer that does not have a 5 star experience with our company. We work hard to make everyone’s experience with our company perfect. We could not possibly expect any 1 person regardless of gender to be able to retain and communicate all the options possible to their spouse or partner. That wouldn't be fair to you, as our specialist under go extensive training to be able to best assist our customers. It is rare that when we do a project that a spouse will have 0 responsibility or involvement in that project, but in those rare circumstances we do accommodate those customers. If that is your case and you would allow us the opportunity to better communicate how we do business, please give us a call at 1-800-533-3880. Please ask for our Manager, LeAnn. We look forward to speaking with you!

• 1 out of 5Richard SchollmeyerEdited 3 years ago

  Very very very hard to get job completed and done correctly then when you need service work done thats almost impossible or never. For what you pay you would expect more from there service. Would never recommend them to anyone.

• 1 out of 5Mindy Allen3 years ago

  They refused to even come give a quote without my husband present. At best, it’s an unscrupulous sales tactic. At worst, is misogynistic. I told them no thanks and will be going with a reputable company.

  Reply from the business

  We are very sorry for the communication from our company leaving you with this assumption. We highly recommend that all people helping to make product selections be involved in the free estimate process. In our 42 years of business our number 1 customer issue is communication. These complaints are very rare, but we have a goal of 0 customer complaints. That is why it is crucial that during our free estimate process we have the ability to communicate to everyone that is responsible for the custom project. When we have failed to do this in the past, it results in a customer that does not have a 5 star experience with our company. We work hard to make everyone’s experience with our company perfect. We could not possibly expect any 1 person regardless of gender to be able to retain and communicate all the options possible to their spouse or partner. That wouldn't be fair to you, as our specialist under go extensive training to be able to best assist our customers. It is rare that when we do a project that a spouse will have 0 responsibility or involvement in that project, but in those rare circumstances we do accommodate those customers. If that is your case and you would allow us the opportunity to better communicate how we do business, please give us a call at 1-800-533-3880. Please ask for our Manager, LeAnn. We look forward to speaking with you!

• 1 out of 5Jmenichol4 years ago

  Not helpful

  Reply from the business

  Hello, We were unable to locate any match in our records of a customer with a name matching yours. We would love the opportunity to make your experience better! Could you please call us and explain to us what we can do to make your experience better? We are available at 1-800-533-3880 please ask for LeAnn Frazier or Corey Berry. Thank you!

• 1 out of 5Jeffery Champion4 years ago

  Had windows installed first part of June 2021 . Two windows were defective. Was told that windows would be ordered. The marketing manager told me in October that the windows were in the warehouse but that they had a Covid outbreak and that they couldn’t get to my windows in the warehouse. I called again in November and got no help from anyone ! In December I went into the office and they looked up my account and found out my windows had not been ordered at all ! At that time they told me in December that they would order them right away ! March 21st I get a call asking when I would like to schedule installation of my window ! ONE WINDOW AFTER ALL THIS TIME THEY ONLY ORDERED ONE WINDOW ONE !!!!!! This is the most inept company I have ever dealt with , also not once have they offered any money back for my trouble ! They got my money and now I don’t have any recourse other than the BBB !

• courteous staff24
• window replacement20
• warranty16
• installation crew11
• professional installers9
• friendly workers8
• polymer siding7
• door installation7
• guttering installation5
• quick installation4
• screen replacement2
• clean work area2

14 more of the 448 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Doris Call3 days ago

  Great job they deserve a big bonus work very hard all day every day.

  Reply from the business

  Your positive feedback means a lot, Doris. Our team's hard work and dedication are truly recognized and appreciated.

• 5 out of 5Dane Henry4 days ago

  Needed some warranty work done on my siding. Someone came out to address the problem the same day I called! Probably a little bit of luck. They were in and out, very respectful and polite! Good after the sale service!

  Reply from the business

  Same-day warranty service and respectful technicians reflect what we strive for. We appreciate your kind words!

• 5 out of 5Richard Neal2 weeks ago

  Great job. Very professional.

  Reply from the business

  Thank you for taking the time to share your feedback and pictures. We're glad the work met your expectations.

• 5 out of 5Malia Nemetz2 weeks ago

  Jeremy Ault did great job with explaining what to expect with the project. Noe Najera and crew did an excellent job on our house. I’m very pleased with their work and speed.

  Reply from the business

  Thank you for your review, Malia. We're glad Jeremy and Noe's crew delivered excellent work and speed on your home.

• 5 out of 5Buddy Dill2 weeks ago

  Excellent hands off full service experience. Jared helped us go through the products, Jeremy communicated everything on the project management side, and Delfino took great care of us on the install.

  Reply from the business

  Thank you, Buddy! Jared, Jeremy, and Delfino each played a key role in your hands-off, full-service experience. We appreciate the kind words.

• 5 out of 5Mark Morgan2 weeks ago

  Quality product and a great team from sales to installation.

  Reply from the business

  Thank you for your wonderful feedback, Mark. Quality products and a great team are what we strive for. We appreciate your trust in Continental Siding.

• 5 out of 5Timothy Gash3 weeks ago

  The guys who installed my windows were great. They were very professional in everything they did and went above and beyond in my opinion. Everything was cleaned up when they were done. I am really enjoying my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your review, Timothy. We are glad Tyler and the team impressed you. Enjoying your new windows is what matters most!

• 5 out of 5Kaylee Case3 weeks ago

  Jose did a great job, he deserves a raise. Everybody from the regional manager to the crew and in between was easy to work with. The only complaint would be that the clean up crew did not pick up the nails from removing the siding once they were done. Other than that, they were phenomenal.

  Reply from the business

  Thanks, Kaylee! We'll address the nail cleanup concern with our crew. We're glad Jose and the team made the experience a great one.

• 5 out of 5Kristine Kippley3 weeks ago

  I chose Continental Siding so I could get siding, soffit, & windows from 1 company.

  Reply from the business

  We're glad to be your one-stop solution for siding, soffit, and windows. Enjoy your home!

• 5 out of 5martha brueggemann4 weeks ago

  Erik Lopez and Jeremy Ault amazing to work with! Outstanding workmanship , communication and Continental Siding is the best! Highly recommend!!!

  Reply from the business

  Thank you for sharing your kind words! Erik, Jeremy, and the entire Continental Siding team take pride in outstanding workmanship and communication.

• 5 out of 5Donnie Fowlera month ago

  My house turned out great. Better than expected. Project Manager A.J. was great with his communication and skills.

• 5 out of 5Michael Tunnella month ago

  Continental Siding has been great to work with from day one all the way through the process. Jeremy and his team did a fantastic job and we couldnt be happier.

  Reply from the business

  We are thrilled to hear Jeremy and his team delivered a fantastic experience. Thank you, Michael, for trusting Continental Siding from start to finish!

• 5 out of 5Barb Reetera month ago

  Wilmer was absolutely fantastic! So attentive to details. We are extremely pleased with our results! We had new Siding put on our home and the transformation is incredible! We love it!

  Reply from the business

  Thank you for your wonderful feedback, Barb! We're glad Wilmer's attention to detail made your siding transformation a success.

• 5 out of 5Donald DeBrodie3 months ago

  AJ was great, The work not so much outside lights not replaced securely. Sliding was supposed to be seamless and yet the east end of house facing the road with the most …

  Google cut this review short. The full text is on their Google profile.

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