Clayton Hoover and Sons Roofing

All 7 of the one and two-star reviews we hold for Clayton Hoover and Sons Roofing, most recent first.

• 1 out of 5Tammy Bowers5 days ago

  I live in Rum Village and purchased my home in 2023. Shortly after purchasing the home, I discovered that a family of raccoons had gained access to my attic by damaging the fascia and soffit. I contacted your company, and an inspection was completed. At that time, I was provided an estimate and was strongly encouraged to upgrade to leaf-guard gutters. I was specifically advised that this upgrade would help prevent leaves and wildlife from gaining access to my roof and attic. Based on the information provided by your company, I trusted that recommendation and proceeded with the work. Unfortunately, approximately three years later, I am dealing with the same problem. Raccoons have once again gained access to my attic through essentially the same area where they previously entered. I am currently working with a wildlife company, and their assessment has raised serious concerns regarding the quality of the previous work. I was informed that the soffit was not properly sealed and that a metal board and portions of the roof are rotted and should have been replaced. These deficiencies are allowing the raccoons to regain access to my home. The wildlife company has also explained that they cannot properly resolve the wildlife issue until the structural entry points are repaired, because otherwise the raccoons and potentially other wildlife will simply have another way to get back inside. I contacted your main office and specifically requested to speak with Jonathan regarding this matter. I was told that he would return my call later that day or by the following business day. I have yet to receive a call. The lack of communication is extremely disappointing. I am a single parent currently dealing with raccoons living in my attic, which is an urgent issue for me. I should not have to repeatedly contact a company simply to receive a response regarding work that was performed on my home. Additionally, my contract states that the labor is covered by a five-year warranty. At

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to speak with our office this morning. We wanted to follow up and outline the facts regarding your scheduling and communication. … More

• 1 out of 5George FreemanEdited a year ago

  My bathroom remodel started early February, 2023 and was finished ok in April, but there were problems. I spoke with Jonathon the owner on February 6 that my wife and I would be gone February 14 through 16 2023, and that I would trust them …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Kelli HainesEdited 2 years ago

  Things started to go wrong with our kitchen remodel with the install of our two new size windows. We insisted we didn’t want waves in the wall caused by the new drywall and mudding where old window was taken out. It took three times to get …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Joseph Concannon2 years ago

  What a joke of a company, tried getting an ingress window started drilling into the foundations before realizing they couldn’t install the window in the area where we told them it had to be or we didn’t want it. Pretty much whipped their …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  When assessing the feasibility of installing egress windows, we begin by drilling a pilot hole to ensure proper fit. However, after our contractors (not sub-contractors) assessed the situation, it was evident that the window wouldn't fit due to interior and exterior constraints. Unfortunately, there's insufficient space for the egress window. Before we drilled the hole, we discovered the crack in the foundation and immediately informed the homeowner. We also went above and beyond and contacted Yoder Home Services for repairs, regardless of the cause. Despite initial reluctance from the homeowner, Jonathan reached out to address concerns and plan remediation. Efforts to schedule cost-free repairs have been unsuccessful thus far. Throughout this transaction our office manager attempted to reach out to the customer many times with no response while trying to communicate to find a resolution. We've committed to replacing the drywall and matching paint to restore the wall completely. The homeowner won't incur any expenses due to the inability to install the desired egress window. Whether the crack resulted from the pilot hole or not, Clayton Hoover And Sons is ensuring its resolution to leave the home in better condition. The discovery of the insufficient width for the egress window installation was promptly communicated within an hour and a half, along with the crack discovery. We apologize for any inconvenience and continue to pursue resolution with a reputable foundation repair company (Yoder Home Services), covering all associated costs, including drywall repair and painting, at no expense to the homeowner. Please feel free to call our office during office hours for any other concerns or questions.

• 1 out of 5Geoffrey Vervaet3 years ago

  First of all I’m only giving one star because I have to. We called for an estimate after water damage to our home. Jonathan came one week later, assessed the work that needed to be done and promised a written estimate to provide to our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize for the inconvenience and frustration you experienced. We understand the importance of timely communication and providing accurate estimates. We sincerely apologize for the delay and lack of responsiveness you encountered during the process. At Clayton Hoover & Sons, we strive to prioritize every customer and their needs. However, it seems that we fell short of meeting your expectations in this instance, and we sincerely apologize for any inconvenience caused. We are actively working to address these issues and improve our communication and response times. Your feedback is valuable to us, and we will take it into account to ensure a better experience for future customers.

• 1 out of 5Alex Bernth4 years ago

  I had the owner out to take window measurements for replacement. First issue was they only had only ordered 5 of the 6 windows measured. Then blamed covid on the length of time it took for windows to come in. 5 months later after calling back they claimed they switched the window order to a different company. 3 months later they claimed the windows either came in or were a week out. They never followed up on window install. They never installed windows even though I signed a contract with them for the price and install. Very disappointed.

• 2 out of 5Mark Brown5 years ago

  Working with Clayton Hoover has been one of my worst experiences with a contractor. The owner regularly attempted to gaslight me and make things out to be my fault for why issues with scheduling or workmanship existed. I was regularly …

  Google cut this review short. The full text is on their Google profile.

• friendly staff12
• workmanship8
• siding replacement4
• new gutters4
• window installation4
• water damage repair2
• certainteed shingles2
• ceiling repair2
• cabinet installation2
• timely completion2

14 more of the 37 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mike McElligott4 months ago

  These guys did an amazing roofing job on my house. They recently installed a Certainteed Landmark Pro roof and by far had the best deal. The next best price I received from another contractor was 10% more for an inferior shingle. Shoutout to Micah, the sales rep, for being in constant contact and answering all my questions (I tend to over analyze). Also shoutout to James for popping in my loose vinyl siding when he was up there. I also appreciated how fast they were; getting my entire project done in 4 hours. My only criticism, if any, was they didn't do magnetic sweep of my gravel driveway. Wife and I found probably a dozen nails. Even so, the competitive pricing, speed of the team, and quality of the craftsmanship far makes up for this. Overall I'm very happy and plan on using these guys for everything. Thank you again Clayton Hoover Team!

• 5 out of 5Jayne DayEdited 10 months ago

  To add value to our older home we updated our ugly basement toilet to a half bathroom. Workers were great to work with. Jonathan listened to what we wanted and he discussed with us the pros and cons with an older home. He had good …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ryan Kroll10 months ago

  After a devastating storm we had major water damage due to a tree falling on our back living room addition. Clayton Hoover looked over my insurance estimate, we walked through the project together to find out what was important to us and what work we could do on our own to move money around to get what we wanted. There were clear understandings of what work we would be doing and what work they would be doing so we could fit the scope of the project within our insurance payout. All of the work they did was quality, they even sourced flooring to match the room next to the project room so it all flows much better now. They came when they said they would and we were all able to work together to get project done on time. The custom built ins that Jonathon designed and had made from an Amish cabinet-maker turned out absolutely amazing. The entire room looks 10x better and we will be working on future projects with Clayton Hoover & Sons. Before & after photos attached.

  Reply from the business

  We’re thrilled that you guys are happy with your final project! Thank you so much for your positive feedback, we enjoyed working with your family and bringing your home back to life after the storm damage! Thank you for supporting our small business, Kroll family!

• 5 out of 5Andy Garing11 months ago

  Clayton Hoover and sons is an AMAZING company to work with. Their speed of completion, communication, quality of work, and pricing is always great. I would recommend them to anyone!

  Reply from the business

  Thanks so much for your support, Andy!

• 5 out of 5Maureen VerVaeta year ago

  My husband Brian VerVaet gave our review earlier. I would just like to also express our compliments and gratitude to Manny for all of his attention to detail on our home improvement projects.

• 5 out of 5Robert Shooka year ago

  On time, work was very good. I have already asked them to quote other jobs.

• 5 out of 5Brent Schafer (Pioneer Auto)a year ago

  Great experience! After a windstorm caused damage, we found Clayton Hoover and Sons Roofing from the Certainteed shingle's website. We are completely satisfied with the product and workmanship. I would recommend Clayton Hoover and Sons Roofing and Certainteed to anyone looking for a new roof.

  Reply from the business

  Thank you so much for your support, Brent!

• 5 out of 5HelloGorgeousINa year ago

  Best customer service and employees!

• 5 out of 5Dd Pastora year ago

  Clayton Hoover went “above and beyond” with incredibly skilled work, honest and reliable craftsmanship, and kind human beings. I am very pleased with the results; they are now my “go to” guys.

• 5 out of 5Brian VerVaeta year ago

  We had Clayton Hoover paint our soffits, replace our roof, repair the ceiling above our front bump out, and build an arbor over our front walk up. We are very pleased with all the work they did. They got everything done promptly and on schedule. Everyone we worked with was friendly and professional. Highly recommend.

• 5 out of 5Alan Amick2 years ago

  Gutter guards installed work great! Fast friendly service!

• 5 out of 5Jerry Yoder2 years ago

  Clayton Hoover and sons help us with a remodel on a bathroom and laundry room. Thank you for providing great quality and service. We highly recommend Clayton Hover and son’s for any remodeling needs.

• 5 out of 5greg bingaman2 years ago

  Johnathan at Clayton Hoover was extremely helpful and friendly. I would definitely recommend and go back. The company has a good history and ties to the community. I would expect this company to continue to do well and be around for several more years if they continue to treat customers well.

• 5 out of 5John F Sweeney2 years ago

  The crews did an excellent job for us. Pulled siding off upper side of home, layered snow & ice on the side, re-flashed, replaced two windows, did tear-off and re-roofed home. Worked in 92+ degree heat, ambient, 100+ on roof. Very detailed in their work and worked steady for 12 hours (with a couple breaks) Amazing job and wonderfully mannered guys. Going to have them do some additional work inside soon!!!

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