A&M Home Services

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Brian Kroening3 months ago

  My experience with A&M home services has been a mixed bag. The team members I have interacted with have been very nice and the salesman was top notch. Until the execution of the project details and the followthrough has been something to be desired. The team came out to install new gutters on my house with gutter covers and new fascia and soffit. After the team left I went out to look at it for a moment and realized that they had not installed a new Y or downspout to the front of the house. Also it was found that supplies were left, nails were left on the ground, and damage had been done to the edge of my lawn by their truck/trailer. I reached out to the production team on April 21st about the concerns and they stated that Y was not in the original paperwork and they would be out when it arrived and that the team stated they never ran onto my grass. I never got a response after that about that. On May 1st while outside I noticed that my drain extension had debris coming out of it. I went and I got my ladder and found that almost of the gutters didn't have gutter covers on them even though they were a part of the project I signed for. Outside of that it was found that 3 of the longer gutters had reverse pitch causing standing water. On May 2nd after reaching out again to the company about these concerns, I was tagged on an email where an employee stated, "The customer says there are "issues" and told him we would get him dailed in." Like I stated before, I think that the company most likely is a good company but for this project they failed to execute the details and provide a good product. For the cost of the project I expected better results than I have recieved.

  Reply from the business

  We truly appreciate your business and your feedback, and we’re sorry for the issues you have experienced. We are currently working to make things right.

• 1 out of 5Linda Reeves5 months ago

  I had A&M install a roof on my house in 2020, and I am extremely disappointed with their service. Recently, after a buildup of ice and snow in my gutters, the roof began to show significant issues. It became clear that the installation was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry to hear you’re frustrated, and we’d like to clarify a few facts for those reading. Your roof was installed in 2020 and is no longer under warranty. The recent issue occurred after significant ice buildup, and ice damming is not covered under the original workmanship warranty. When we spoke on February 11, we also explained that the fascia boards had to be replaced during the original project because they were rotted and would not hold the gutters. That work was necessary at the time and not related to the current situation. Even though the roof is outside of warranty, we still worked to help find a solution. We suggested filing an insurance claim and offered to cover your deductible if approved. If insurance does not cover it, we offered to complete the repairs for $3,000 as a discounted option. Our goal has always been to work with homeowners to find fair solutions, even years after the original installation.

• 1 out of 5Lindsey Degeeter-Baker3 years ago

  Never showed up to do my inspection

  Reply from the business

  I am sorry to hear this information. If you would like to provide me with your contact information, I will setup a time with you to send a Project Estimator out to evaluate your roof or you may call the office at 574-855-1050.

• 2 out of 5Anna D'AmoreEdited 3 years ago

  Giving 2 stars because as far as I can tell, the work that was (finally) completed yesterday should hold up. I had waterproofing done in my basement with drain tile, a new sump pump, and new sump pump routing in my back yard. It was a $5600+ job. I put the 10% down June 15, 2022 and nobody called me for 2 weeks to finally get scheduled (I did call several times to try and get scheduled). The first time they were supposed to come out was Tuesday July 12th. There was an emergency (I understand) so they did not come out that day but said "probably Wednesday or Thursday" to which I said, I need to know specifically when because I work full time. They ended up not coming back out until July 22nd, when they did some of the work, but were stopped by the town because they didn't have a permit (which you would think they would check if they need a permit--they're a big company). They could not come out again until August 5th, but then their truck had issues and they didn't have a functioning back-up truck. Then they were supposed to come out August 8th, but on that day they said the truck wouldn't be done until Thursday, so they would come out Friday, August 12th. I had smelly ground-water just standing in my basement for 3 weeks because they needed a permit to fill in the concrete. They came out the 12th but the routing outside was pushing flowing water onto my driveway so I asked for that to be fixed/moved. They ended up needing to move it completely and add an additional drain box, so they had to come out the following Monday (August 15th). I had asked for a discount several times prior to the work being complete because this "one-day" job took two months to finally be finished. They're waiving the credit card fee for me since I asked for that as well, but it's been like pulling teeth and now they're refusing any type of discount because they had to take on "extra expenses" for a permit they should've checked for in the first place. I'm currently waiting on an itemized l

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Anna, We apologize your experience with A&M was not perfect. Our goal is to do everything in our power to meet your expectations. In a nutshell, many obstacles had to be overcome that were outside our control. We recognize that your time and patience are valuable, but not every job can be controlled the way we want them to be. We use specialty vehicles that have necessary equipment in them, and the vehicle issue was detrimental to this project. Furthermore, the scope of work originally did not call for permits. Once the job was started, we recognized that a permit was required and applying for that permit took time. Our sincerest apologies for the delay in getting your work completed.

• 1 out of 5Allison Lédée5 years ago

  Really disappointed in their level of service. Joel came out as we requested to get a quote on replacing our roof. A tree fell on it and our insurance company asked us to find a contractor we wanted to use. We called A & M. when they came out, Joel refused to give us a quote and stated that he would only deal with the insurance directly as according to him that is how the process works with insurance. As a Realtor and property manager, I know this too be false. He just wanted to make sure he got the job. I understand the motivation and wanting the job, but that very was dishonest. I would rather have honest people work on my home. We certainly will be going with a different company.

  Reply from the business

  I want to start of by apologizing because I am not really sure who you are. According to our CRM we have no record of having an appointment with you? As we take customer reviews very serious I reached out to Joel to see what he knew about this 1 star review. After speaking with him you must be related to or friends with a Sean with a different last name? Joel let me know how this appointment with Sean went. He never saw or met with anyone else today he has no idea who you are. So thank you for leaving us a review. I apologize that while you think my company and my representative were dishonest you were not there to experience the situation. Neither was I but let me inform you on how "honest" we really are. Honestly I am glad you will find another contractor. Honestly we are a company that takes pride in our employees. Honestly we do not appreciate coming to someones home and giving them a free estimate where we are yelled at, cussed and told things with the "F" word. Honestly when insurance is involved we can only charge you what your insurance adjuster has approved. In order to do that we ask to see the claim. Why do we do that? So that we can "honestly" work with the home owner and be compliant with all laws and regulations within the scope of work. Honestly we don't want to commit insurance fraud or be blind sided by homeowners trying to commit Insurance fraud. Honestly I hope you will rethink your negative review in a situation that neither you or I were there.

• 1 out of 5Kyle Richards5 years ago

  Their roofers ran into my garage and left a huge dent with the trailer. They left behind wrappers and other personal garbage when they assured me they would clean everything up, along with some construction material that’s still in my yard. I felt disrespected when I came home and someone’s sweaty shirt was on my lawn chair.

  Reply from the business

  Good Morning, can you please call our office. We have spoken to all the Site Supervisors and we haven't received any complaints about what you are stating. An inspection and final clean up are scheduled after every job we complete and none of my Supervisors have this on their schedule and haven't had any complaints. Please call our office at 574-855-1050. Thanks and Have a Great Day!

• 2 out of 5Warren Alwine5 years ago

  Order was wrong.

  Reply from the business

  This review was not meant for our business. We have not had the pleasure of working with you. I was able to look at your review history online and you commonly review restaurants. Is there a chance you meant this for a restaurant in the area? Let us know if we can help you in the future.

• 1 out of 5James RichardsonEdited 6 years ago

  **scroll down for updates** I am furious, to put it mildly. While the roof and gutter work itself was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Morning James, I apologize for the experience you had with A&M. This is not how we do business. Please call our office at 574-855-1050 so we can set up a time to come meet with you and make it right, being that you are a renter I do not have your contact info. Again, I apologize for your experience. I look forward to hearing from you. Have a Great Day!

• siding14
• understanding staff11
• knowledgeable employees10
• waterproofing7
• installation crew6
• new roof installation5
• wind damage repair3
• basement wall repair2
• shingle removal2
• shingle installation2

14 more of the 373 reviews we hold text for, most recent first. We do not hold every review Google has.

• 3 out of 5Herbert Clark2 hours ago

  Everything when according to what is advertised on the website and in accordance with what the salesman showed during his presentation! Martin is #1! His crew is awesome!

  Reply from the business

  Hi Herbert Clark, Thank you for the great review! We are dedicated to providing the best service for roofing and siding. We are the ones to turn to for reliable solutions.

• 5 out of 5C. Adamsa day ago

  We were very pleased with our roof and gutter repair. From first contact to last shingle, everyone was quick to follow up, answer questions and make sure work was going as planned.

  Reply from the business

  We’re grateful for your support, C. Adams! Helping South Bend homeowners with quality gutter installations, repairs, and guards is exactly why everyone at A&M Home Services loves what we do.

• 5 out of 5carol grimm3 days ago

  I received 5 star service from quote to one day installation to clean up. I would recommend this company.

  Reply from the business

  carol grimm, Thank you for choosing A&M Home Services as your trusted home improvement company in South Bend.

• 5 out of 5Kelbi Veenstra3 days ago

  Great to work with. Extremely efficient from start to finish, including the time it took to initiate the quoting process & obtain the quote. We are pleased with how quickly the roof was done & the gutters followed soon after. We are also extremely pleased with the work. Would recommend to anyone looking for a trustworthy, efficient company.

  Reply from the business

  Thank you for trusting us with your gutters, Kelbi Veenstra! At A&M Home Services in South Bend, we know a properly installed gutter system is one of the best investments you can make for your home’s long-term health.

• 5 out of 5Doug or Jolene VonGuntenEdited 4 days ago

  Did a great job! I would hire again in the future.

  Reply from the business

  Thank you, it is great to hear our crews were hard-working!

• 5 out of 5robin roy2 weeks ago

  Was impressed from initial contact to completion. Professional, knowledgeable, efficient!

  Reply from the business

  Hi robin roy, We are so grateful for your kind words about our South Bend home remodeling services. Our entire team here at A&M Home Services appreciates your business and we're always happy to help!

• 5 out of 5michael overmyer2 weeks ago

  Crew did a great job. Completed house, office, and screened porch in one day.

  Reply from the business

  michael overmyer, We are so glad you were pleased with our service. Thank you for choosing A&M Home Services and trusting us for your home improvements in South Bend, IN.

• 5 out of 5Daniel Carmignani2 weeks ago

  Professional. Clear communication and time table even with crazy weather patterns forcing reschedules.

  Reply from the business

  Daniel Carmignani, Thank you for taking the time to share your experience with us. Customer satisfaction is always a top priority at A&M Home Services. We are always happy to help whenever you need us.

• 4 out of 5Ralph Flora2 weeks ago

  Gavin was great to work with

  Reply from the business

  Hi Ralph Flora, Thank you very much for taking the time to rate A&M Home Services. We love serving you and the South Bend community with stellar service and stunning final results.

• 5 out of 5John Mills3 weeks ago

  A&M Home Serviced did a great job with our new roof! Our sales rep Eric did a great job getting us the best price and was very helpful throughout this process! They got us in quick and we had our new roof within a couple weeks. The installation crew was professional and did a great job! They had the whole thing done in one day!

  Reply from the business

  We appreciate your trust, John Mills. From detailed storm damage inspections to complete roof replacements, A&M Home Services ensures every project in South Bend is handled with precision, efficiency, and integrity so your home stays safe for decades.

• 5 out of 5Mary Ba month ago

  Excellent experience

  Reply from the business

  Mary B, Thank you for choosing A&M Home Services as your trusted home improvement company in South Bend.

• 5 out of 5Doug Bakelaara month ago

  Thanks you guys, had 1/2 of a roof replaced.they started project sooner than expected,was on time and started working right away.they finished in record time. Good clean up , good communication,and had a final inspection, nice people. Said they will stand behind there warranty. Would recommend for your next roof replacement. Thanks A.M

  Reply from the business

  Doug Bakelaar, we’re so glad you had a great experience! At A&M Home Services in South Bend, our roofers take pride in bringing efficiency to every project, ensuring your home is fully protected and looking its best.

• 5 out of 5Steve Clinea month ago

  Tabitha was very professional and informative coordinating appointments and roof inspections.

  Reply from the business

  Thank you, Steve Cline. A&M Home Services’s we take pride in providing exceptional quality, durability, and beauty to every roof we install in South Bend.

• 5 out of 5Brian Bashama month ago

  Showed up on time, got repairs done and cleaned up exceptional. Would recommend to everyone!

  Reply from the business

  Brian Basham, Thank you for taking the time to share your experience with us. Customer satisfaction is always a top priority at A&M Home Services. We are always happy to help whenever you need us.

Preventive Care Can Reduce Surprises Routine roof and basement checks can help uncover developing problems before they interrupt your daily life or cause damage to finished areas of the home. Learn more about A&M Home Services in South Bend and request an estimate.13 hours agoLearn more

• States years in business

  “…If your roof is over 20 years old, has widespread damage, or…”

• Free estimates

  “…'s Top Home Services Company Call for a Free Estimate 574-318-3326 Home Services Roofing…”

• Financing available

  “…your home's energy efficiency Varied financing options for accessible & affordable roofing…”

• 24/7 emergency call-out

  “…Monday - Friday 8am – 5:30pm Call Us 24/7 Get free estimate Schedule…”

• Family owned

  “…As a family-operated business, A&M is dedicated to…”