Cheyenne Mountain Roofing - Colorado Springs Roof Repair & Replacement

All 5 of the one and two-star reviews we hold for Cheyenne Mountain Roofing - Colorado Springs Roof Repair & Replacement, most recent first.

• 1 out of 5Robert Wodell4 months ago

  If you are not a roofer don't use this company. Called to inspect and provide an assessment of a roof. Fixed the items that this company recommended fixing. The roofer even stated the roof had at least another 5 years in it before it …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We take concerns like this seriously and want to provide clarity for anyone reading. We were hired by the homeowner to perform an inspection and complete specific repairs that were discussed, approved, and contracted. At the time of our inspection, the roof showed signs of minor hail damage and normal aging but remained serviceable, and our recommendations were based on its visible condition and standard industry practices. After our work was completed, the insurance company performed their own inspection and made a separate determination to replace the roof. It is important to know that Insurance decisions can vary significantly depending on the adjuster assigned to the claim. We understand how this sequence of events could be frustrating, which is why, as a gesture of good faith, we offered the homeowner a full credit for the repair costs toward a full roof replacement if they chose to move forward with us re-roofing as per insurance settlement. Our intention has always been to be fair, transparent, and solution-oriented. It is also worth noting that this review appears to have been submitted by a third party rather than the homeowner directly, which may not fully reflect the communication, context, or resolution that was offered. We stand behind our work, our recommendations, and our commitment to doing right by our customers. If there are any remaining concerns, we are always available to discuss them directly and work toward a resolution.

• 1 out of 5Tyler Bunnella year ago

  Awful workers. Started working on my roof at 6AM without any warning waking my toddler, wife and I up. I asked them to stop working until 7AM when it is no longer illegal for them to do so. They refused and kept working despite being asked three times to stop until 7AM.

  Reply from the business

  Apologies for the inconvenience caused. We'll address this issue with our team.

• 1 out of 5Mrg Rap-gasp2 years ago

  We have used them in the past and they were great! But something has changed in their attitude and customer service. Lack of communication skills about going on vacation of Justus. We were trying to get clarification on what repairs to be done and break down of costs no response after 4 days. Ken Jones as owner lacks customer service skills and non-responsive instead of saying Justus Whipkey was on vacation and will get back to us he declined to do our roof as they would not be able to meet our expectations for detailed estimate of costs and what work will actually be done. I believe a homeowner should be feel comfortable on what work will be done and all costs. I absolutely would not recommend this Cheyenne Mountain roofing company anymore.

  Reply from the business

  Thank you for sharing your feedback. It’s clear from your comments that our services weren’t the right fit for you, and we respect that decision. After a thorough review of our interactions, including the 35-minute phone conversation regarding email responses and the fact that 2 of the 4 days were weekends, I concluded that it would be best for both parties to withdraw our bid. We believe in clear communication and mutual understanding, and it’s important for us to work with clients who share that approach. We wish you the best in finding a roofing company that meets your expectations. Thank you for considering us, and good luck with your project. Best regards, Ken Jones Owner, Cheyenne Mountain Roofing

• 1 out of 5Kenny Gillett4 years ago

  Couldn't get even a first estimate done due to incompetence of Eric. I was trying to be considerate of the weather and snow situation so had to reschedule once due to a storm. I told them I would call back when it had improved. Instead Eric called and wanted to set something up. I agreed. He called the day of and wanted to reschedule due to an issue on his end. I was ok with that but also brought up the issue about the snow still on the roof. He said it didn't matter because he could get a satellite image to do estimates. Ten minutes before next scheduled appointment he called again and had concerns about the snow on the roof, which I had already brought up and he said was not an issue. I told him this and he had an excuse. He then moved on to appointment and asked if we were scheduled for the next day. I said no you are supposed to be here in five minutes. He didn't apologize or take responsibility for his mistake and wanted to reschedule again. Needless to say I wasn't interested at this point. I would not use these guys. Don't know if Eric is new or what. It seems odd we had such a bad experience with the other ratings they have.

  Reply from the business

  Mr Gillett thanks for taking the time to let me know about your experience. Clearly this is not how things should have happened and I appreciate you letting me know about this so I can correct the situation. I am currently out of town but I am going to have Justus Whipkey our general manager reach out to you to get more details. Ken Jones

• 2 out of 5Jim Trujillo6 years ago

  Poor customer service in dealing with the account person assigned to my hail damage claim. The actual people who did my roof were very professional and did a very good job in less than 2 days. The problems i had were with the account manager and his poor customer service even threatening me with putting a lien on my house when i questioned having the total bill adjusted because there were 8.5 bundles of shingles left over. After discussing this with the insurance adjuster I was told to just pay the bill even with the overcharge which i was told some companies do this. I paid the bill with no adjustments when i saw that my insurance company nor Cheyenne Mountain Roofing would be doing anything about it, but very reluctantly. This company was 1 of 2 recommended by my home insurance company, American Family, for the quality of their work. I followed up with my insurance company with my concerns and asked them to make other customers aware of this and remove this company from their referral list which i don't believe they will do until they get more negative feedback.

  Reply from the business

  Jim, I appreciate the kind words with regards to the crew, they are really hard-working guys and take a lot of pride in their work. We are sorry you were not happy with your experience. We definitely try to make it as easy and pleasant for everyone as possible. As you know, I personally got involved with your job near the end. I went over your request for a credit with you a few times. I did a complete audit of the material you were billed for and what your insurance company paid for. As I explained to you before, we actually put more material on your roof than your insurance company paid for and, in fact, more than we charged you for. As I also explained we always over-order each job with material because it's easier to return material than to go pick up more and, inevitably, it seems like you always need it when the supply house is closed. I explained to you even though we ended up putting on more material than you were charged for and your insurance company paid for, I was sticking with our original contract and not billing you for the extra material and labor needed to complete your job. I can't, for the life of me, see how we should issue you a credit for material you or your insurance company never paid for in the first place. We took no money upfront, re-roofed your entire house, and the payment was delinquent for over two months. I am not sure what else we could have done to make you happy but I am happy to discuss it with you any time. Fell free to contact me at the office if you would like to discuss this further.

• polite crew11
• skylight replacement10
• estimate process10
• gutter replacement6
• honest roofer3
• flat roof repair2
• fast installation2
• free quote2
• material matching2
• timely repairs2

14 more of the 202 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Oliver PatriciaEdited a day ago

  I contacted this business and owner Ken re: a previously installed skylight that since install has been a problem. After several attempts to find the problem with the original roofing company and the sub contracted company who did most of the actual work to no resolution; Ken found the issue and promptly fixed it. quick response, was at my home the next day after I called, and within a few days it was removed, fixed, re set properly and so far, seems to be fixed! He also provided a referral to another contractor to help with finishing details / drywall in the interior to make it look clean and finished, which the previous company did not do. Great company, will use again! Additional job August 2026 -- adding to review Great communication, very quick response, good pricing, quick scheduling and finished job same day. Had some gutter repairs, down spout replacements and added gutter guards. High quality, great crew of guys, owner very knowledgeable, communicative, experienced and trustworthy. Super happy with everything! Thanks

  Reply from the business

  Thanks Patricia! Hopefully this will get you guys all fixed up and no more leaks. Sometimes it's the simple fix that everyone else overlooks thats is all that's needed. Ken

• 5 out of 5israel saldanaa week ago

  From the time I received the estimate (Aiden) to the installer (Juan) everything was done in a very professional manner, thank you.

  Reply from the business

  We appreciate your positive feedback. Our team strives for professionalism at all times.

• 5 out of 5Tabitha Curella month ago

  We had a great experience with Cheyenne Mountain Roofing. I called regarding a leaky skylight and they quickly came out and let us know what the issue was. They explained everything thoroughly and even came back after a hail storm to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your positive feedback. We're glad our team could assist with your skylight issue. Looking forward to serving your future roofing needs.

• 5 out of 5Elizabeth Browna month ago

  Professional and easy communication about work that needs to be done. Honest and friendly. Would highly recommend and will continue to work with them.

  Reply from the business

  Thank you for your recommendation and continued support. We value your positive feedback.

• 5 out of 5Lindsi Bellomo2 months ago

  Aiden did a great job for the repairs of my roof and providing peace of mind. He went above and beyond and after getting many quotes from different companies, he was the only one where I felt he was on my side and not price gouging. Thank you!

  Reply from the business

  We appreciate your positive feedback! It's great to hear that Aiden provided excellent service and value.

• 5 out of 5tony pottakkal3 months ago

  Our Sales Rep, Jay, from Cheyenne Mountain Roofing made this process effortless, from coming out to do an inspection, promptly providing a quote with pictures for replacing the roof and working with insurance. Price was fair and under the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your high recommendation and for acknowledging our team's professionalism. We're glad to hear the process was effortless for you.

• 5 out of 5Joseph Hourigan3 months ago

  It was the best experience I could have imagined! Total professionalism and superior quality. Everyone at your company treated us amazingly! We highly recommend Cheyenne Mountain Roofing for any and all roofing needs.

  Reply from the business

  We appreciate your high recommendation and kind words. Thank you for acknowledging our professionalism and quality.

• 5 out of 5Angela Campbell4 months ago

  Jason was great to work with. He was very helpful and knowledgeable! I would recommend Cheyenne Mountain Roofing to anyone that needed roof work done.

  Reply from the business

  Thanks Angela, we appreciate your recommendation and kind words about our staff. Good luck on the new adventure and thank you for choosing Cheyenne Mountain Roofing.

• 5 out of 5Justin Robinson4 months ago

  Jay, our rep, is a straight shooter. He gave us a path forward for our gutter issue and provided some insight into the health of our roof. Thanks.

  Reply from the business

  We appreciate your feedback on our representative's honesty and expertise. Thank you for trusting us with your gutter and roof concerns.

• 5 out of 5Mark Harrison7 months ago

  Ricky has helped us for years and has been faithful. We love our newest roof!

  Reply from the business

  We appreciate your loyalty and are glad you love your new roof!

• 5 out of 5Doug Porter7 months ago

  Job well done. The employee for Cheyenne Mountain Roofing was friendly, respectful of property, did a very good repair and a very good clean up. Better than it was before he started the job. Thank you.

  Reply from the business

  We appreciate your positive feedback. Our team strives for quality work and respect for our clients' properties.

• 5 out of 5Wi ll Boyn e7 months ago

  Great company to work with, I will definitely use this company for my future roofing needs!

  Reply from the business

  We appreciate your positive feedback! Looking forward to serving your future roofing needs.

• 5 out of 5Ron Holladay8 months ago

  The work was completed as scheduled. The site was cleaned up after the roofing was completed. Workers were considerate and very polite. I could not be more pleased.

  Reply from the business

  We appreciate your positive feedback. Our team strives for professionalism and cleanliness. Thank you for your kind words.

• 5 out of 5Mary Ann Lyons9 months ago

  Our roof looks spectacular!! Cheyenne mountain roofing replaced the roof and leaking skylight. They also got rid of an old swamp cooler too, really happy that eyesore is gone!! They were at our house on time and got right to work. Great …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your positive feedback and recommendation! We're glad to hear you're satisfied with our roofing services and clean-up efforts.

• Licensed

  “…Are you licensed and insured? Yes. Cheyenne Mountain…”

• Bonded

  “…Mountain Roofing is fully licensed, bonded, and insured in the state of…”

• Warranty offered

  “…Protection Roofing System Limited Warranty* **See actual warranty for complete…”

• States years in business

  “…Skylights , a local manufacturer with over 40 years of experience designing and building…”

• States a founding year

  “…served the Colorado Springs area since 2012, with hundreds of completed roofs and…”

• Free estimates

  “…Call us for your free estimate and to schedule the installation of…”

• 24/7 emergency call-out

  “…Roofing Services in Colorado Springs Emergency Service Call (719) 322-4659 for our 24-hour…”

• Mentions the BBB

  “…Springs has been accredited by the Better Business Bureau of Southern Colorado and participates…”

Their site also states: insured.