Burgin Roofing Services

All 7 of the one and two-star reviews we hold for Burgin Roofing Services, most recent first.

• 1 out of 5ThelmEdited a year ago

  Highly Unprofessional!! I contacted Burgin for a roof repair. Waited nearly 2 weeks for an evaluation and estimate. Was given this verbally only, which in itself is very odd & unprofessional. I expected at least an email copy. Was told the office would contact me to schedule repair. Crickets....so I phoned Burgin. They claimed estimator hadn't handed in any paperwork. (In this day and age one would think it would be submitted digitally). I saw him type info into what looked like a tablet, which he showed me drone pics and said the office would contact me for repair date. I received NO followup, with my request to have repair done ignored! They ghosted me! I guess it wasn't a big enough moneymaker for them! Incredibly rude, disrespectful and a waste of my time. If they don't have enough crew or only want BIG jobs, then don't schedule appts, but to be treated in this manner is appalling and insulting! I would never recommend this company even if they were the only roofer in SC!👎 Thankfully, they aren't and I've met with other roofers who are respectful, professional and value my time! Burgin missed out, since I've decided to replace my 22yr old roof for peace of mind, rather than simply repair. BTW, Burgin said they don't warranty repairs! 😯 Guess they have no faith in their own work!😖 Turnd out I didnt need the repairs they claimed I did. Another roofer pointed out the area Burgin claimed caused my leak, was no where near the leak. The other company discovered the source of the leak related to a nail, ge fixed it in a few minutes at NO charge!! Of course since the Burgin man never walked the roof he couldn't have felt the area in need of the fix! Using only a drone is not a good idea! So thanks for not phoning me Burgin, thus saving me from being ripped off by unnecessary work! RE Response from Burgin: I did NOT mix you up with another roofer!!🤦🏼‍♀️Burgin was the ONLY roofer I saw at the time. Your estimater ABSOLUTELY said you don't warranty repairs, because you di

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you may have experienced. We strive to provide excellent service to all our customers, and it appears there may have been a misunderstanding. You mentioned the estimator entered the information into his tablet. We do not use tablets for our estimates, and all information is documented manually. We make every effort to return calls promptly and ensure that all communication is clear and transparent. It is possible that there may have been a mix-up with another company, as we take pride in our professionalism and customer service. We do warranty our repairs, and the duration depends on the condition of the roof. If there is anything we can do to rectify this situation, please do not hesitate to contact us directly. We value your feedback and would like the opportunity to address any concerns you may have. Thank you for your understanding.

• 1 out of 5Michael Bykowsky2 years ago

  Had Bergin re-do my roof. They put the gutter gueards in upside down and had to have Gutterman replace them I have had 4 flat tires from roofing nails since then and found another nail in …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5J4 years ago

  I called Burgin Roofing for a roof inspection and set up an appointment for nearly 2 weeks in advance, no problem. Three days prior to the appointment, they call and ask if it's a manufactured home (which it is). Turns out they don't service manufactured homes because of the pitch of the roof; a rather bizarre excuse. If they had inquired and let me know at the time of making the appointment, it wouldn't be a big deal. However, I've been waiting on these people rather than making an appointment elsewhere. If your hear the radio ads and are in a manufactured home, don't waste your time with these people; our kinds of homes and money aren't good enough for them to work on.

• 1 out of 5Gary Lee4 years ago

  I contacted by website request and got no response. I contacted again for an estimate and they responded and scheduled me for 8 - 8:30 Friday morning. I took the time off from work to be there and the girl called me shortly after 8:30 to confirm the appointment for Monday morning. She just failed to schedule it and was doing a CYA. It cost them a job

  Reply from the business

  Please accept our apologies for any confusion. I have reviewed our web and phone log. The website inquiry was at 4:42 on the 26th. We attempted to contact you the following morning at 11:30 to set an appointment. At that time your voicemail was full. We called again on the 28th at 12:55, spoke with you, and set the appointment for Monday at 8:30. I'm not sure how the appointment could have been set for Friday. Our schedule was full and would not have allowed for any additional appointments. Again, please accept our apologies for any confusion. Stuart Burgin, Burgin Roofing Services

• 1 out of 5ShayJ Bishop5 years ago

  I always get 2 quotes for home projects. This company came out with their drone and looked at my roof. The guy said he would have to “graciously back away” from the project because the roof was “too flat” for roof replacement with shingles. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5darlene raysor6 years ago

  Had appointment scheduled on Tuesday at 12pm,they called at 1100 am too let me know,they have to reschedule me. They had too many clients. I'm going with someone else.

  Reply from the business

  Darlene We went back and checked our phone logs and it appears that you called us on Friday, February 7th after hours and left a voicemail. On Monday, we returned your call. During our call, you informed us that you were only available Monday - Wednesday. You asked for an immediate appointment that week but due to the violent storms the previous week, we were booked solid. You agreed on another date for an appointment but not on February the 12th for us to come to Orangeburg to evaluate your roofing problem. Your review was posted on Saturday, the 15th. Could it be that you called another roofing company because we show no records of us rescheduling or calling you back? While this storm has kept us busy, we’ve completed all our current projects on time and certainly can’t have too many customers. We’d be more than happy to keep our previously set appointment. Please, let us know if this is acceptable.

• 2 out of 5Melanie Henderson10 years ago

  Burgin Roofing may do excellent work so I am not speaking to that but what I am speaking to is the time frame. After submitting a request for contact via their website I was contacted the next day. Then I was told no one was available to do an estimate for a week, then I was told "I am not even sure when we could do the work". That is great if they are that busy but the way the message was delivered via the customer service line made me feel unimportant and like my business did not matter to them.

  Reply from the business

  Good afternoon Ms. Henderson: di Please accept my apologies for the way my company came across. This is not the way we want the customer to view Burgin Roofing Services. Due to the recent storms, we are a little backed up at this time. This is not an excuse for the way you were spoken to. We want every customer to feel welcome when they call. We would like the opportunity to make this right in your eyes. Please feel free to call me direct and I will take care of this personally. Stuart Burgin

• new roof22
• warranty15
• roofing crew11
• debris cleanup7
• respectful crew6
• quick completion5
• honest assessment4
• vent sealing2
• plywood replacement2
• shingle replacement2

14 more of the 281 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Donna Rothell3 days ago

  Burgin Roofing saved me from being taking advantage of by a greedy company that waned to charge me almost 4X the price that Burgin quoted for replacing the same roof. In addition, Burgin has a relationship with a company that removes and returns solar panels to the roof. This kept me from having to shop around. The only negative thing I have encountered was the removal of the Dish satellite from my roof. It was taken down for the roof replacement and I assumed they would put it back, but I didn’t know that I had to contact Dish to put it back up until the roof replacement was completed. I am now fighting with Dish because they are taking 2 weeks to put the satellite back up, and we have NO service during this entire time. Had I known I needed them, I would have arranged the service during the weeks I chose to wait to replace the roof. Just a FYI for people like me that didn’t think everything through up front. As for Burgin, I wouldn’t use anyone but them again.

• 4 out of 5Brittney Vereena week ago

  Honest Review / No Really, It's an Honest Review Full disclosure: I don't know anyone who works here, no family, no discounts. I know people say "honest review" and it's not really that honest, but this one is. It's a 4.5 out of 5 for me, and I'll explain where the half star comes off. Backstory: about a month ago, the same day a pipe busted in my front yard, my ceiling started leaking through a second floor light fixture. My husband traced it from the attic to a worn out boot on a venting pipe. Roof was installed in 2014, so it had run its course. I started calling roofing companies, and my advice is to have Burgin come out LAST, because that's the only way you'll appreciate their professionalism. See how everybody else operates first, then they're a breath of fresh air. I won't give away their trade secrets since competitors read these. What stood out: A real person answered the phone. No recording, no press 1-2-3, no hold. She asked questions to make sure I got the right service, gave me an idea of cost, and had someone out within days. The tech calls when he's on the way, and you don't even have to be home, they just need permission to get on the roof. Same day estimate: Chris was super nice, professionally dressed, clean, professional truck. He got on the roof, came down and walked me through everything with pictures, showed me my options, and was honest about what needed replacing and what didn't. Before he left I knew the cost to repair AND to fully replace my roof. No waiting, no guessing. Other companies made me chase them for quotes, and if I have to hunt you down to give you thousands of dollars, trust is already lost. Communication is big for me. The repair: Crew showed up around 8 AM, I talked to them for maybe 10 seconds, left at 10 to run errands, and when I came back they were completely gone. No debris, no tire marks, nothing. They came, they conquered, they left. Invoice came about a week later, I paid it, done. Repair looks great, everything

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Elizabeth Phibbs2 weeks ago

  Excellent customer service. The roof was completed and looked great. Also, they did a fabulous job of cleaning up my yard. Impressive company and service.

• 5 out of 5Alec Cromera month ago

  My 21-year-old roof on my 50-year-old house had developed several leaks. I knew that there was also some sheathing damage due to leaks. I felt it was time for a new roof. I got several quotes, and a friend recommended Burgin to me. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Alyssa Haleya month ago

  I am really impressed with Burgin Roofing Services. I called 3 years ago to have my roof inspected knowing that replacement was in my future. Steve made a couple of small repairs at no charge during his inspection and told me I still had a …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Susan Marsa month ago

  They replaced my entire roof and did an excellent job. I highly recommend them.

• 5 out of 5Randy Twigga month ago

  Everyone did a great job! Better than we could have imagined.

• 5 out of 5James Longa month ago

  Excellent service Great teamwork by workers

  Reply from the business

  Thank you, James! We're thrilled you experienced excellent service and noticed our team's teamwork. We appreciate your kind words and will pass them along to the crew. We look forward to serving you again. -Burgin Roofing

• 5 out of 5Tracy Sabo2 months ago

  I’m not one to typically give online reviews, but Burgin Roofing Services absolutely deserves one! I cannot say enough good things about the company and the team we worked with on our recent home roof replacement. Burgin was fast, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share this, Tracy. We’re thrilled Chris, Jon and the crew provided professional, timely service and that you’re pleased with the roof and communication throughout the project. We’ll pass your kudos along to the team; they’ll be honored. We appreciate your recommendation and would be happy to assist again if you ever need us. -Burgin Roofing

• 5 out of 5Gillian Pavan2 months ago

  Burgin Roofing are an incredible local business that I’ll recommend time and time again. We had a small leak near our front door and the gentleman that came out to look was on time, polite, and was kind enough to fix the very minor issue …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words and recommendation, Gillian. We're glad our technician could quickly and courteously take care of the leak for you. We appreciate you trusting Burgin Roofing and look forward to being your first call for any future repairs or a replacement. Thanks again for choosing us! -Burgin Roofing

• 5 out of 5MB2 months ago

  First class all the way ! Highly recommend !

  Reply from the business

  Thank you so much for the kind words and the recommendation! We're thrilled you had a first-class experience and look forward to welcoming you back soon. -Burgin Roofing

• 5 out of 5Katie Garner2 months ago

  Honest people and fair prices

  Reply from the business

  Thank you, Katie! We appreciate you noticing our team's honesty and fair pricing. We're glad you had a positive experience and look forward to serving you again. -Burgin Roofing

• 5 out of 5Corinne Spry2 months ago

  Best experience with a contractor I've ever had. Highly recommend. Professional and honest.

  Reply from the business

  Thank you, Corinne! We’re thrilled to hear we provided the best contractor experience you’ve had. We appreciate you recommending us and for recognizing our team’s professionalism and honesty. If you need anything in the future, please reach out. -Burgin Roofing

• 3 out of 5Jon Fitz2 months ago

  I had a full roof replacement. The initial work was done in a timely manner and the roof looks nice. I'm giving three stars for two reasons. My original roof had a chimney cricket (small peak to divert water away from the chimney). During the roof replacement, the cricket was removed by the roofer. The roof slope was brought directly against the chimney, to a very long section of flashing with zero slope. I had doubts, but I'm not a roofing guy. Eventually, I started having leaks near my chimney. The stagnant water and debris had corroded the flashing until pinholes formed. The roof was outside the warranty period (ten years?). But I called Burgin and they sent a guy out to look at it. He admitted that Burgin had switched to using crickets due to leaks. But, they wanted ~$900 to replace the cricket they had removed. The second issue was loss of 6+ feet of ridge shingles in a storm. What concerned me was not the loss of some shingles in a storm, but the manner in which they came off. The whole section lifted off as a single unit. It was an easy repair. But it made me wonder what was going on with the fasteners. The only thing I could figure out is that they glued all of these down and/or overdrove every last nail. I'm old-fashioned, but I think of a roof with "lifetime" shingles as something that should be trouble-free for at least 20 years. I don't think it's a terrible roof. But it has definitely not been trouble free, and the roofer has not corrected what I consider to be an installation flaw.

🏠 Strong Protection. Beautiful Results. 🔨✨ A new roof should do more than look good — it should give you confidence that your home is protected for years to come. This Pewter Grey architectural shingle is a perfect example: timeless curb appeal paired with the strong, dependable protection your home deserves. 🛡️ At Burgin Roofing, we back our work with a thorough 31-point checklist and a lifetime workmanship warranty because doing the job right matters. Ready to see what a new roof could do for your home? Fast. Easy. No obligation. ❤️ Trust Burgin Roofing — Your Neighborhood Roofer. #BurginRoofing #YourNeighborhoodRoofer #PewterGrey #ArchitecturalShingles #NewRoof #RoofReplacement #RoofInspection #ColumbiaSC #LexingtonSC #CurbAppeal #RoofingDoneRight3 days agoLearn more

• Licensed

  “…We are fully licensed, bonded, and insured as a safety…”

• License number shown

  “…-Bryant Eiser (803) 798-0063 License #RBS 42797 | License #G117241 © 2018 Burgin…”

• States years in business

  “…00 + ROOFS REPLACED Since our inception over 20 years ago, we have successfully completed…”

• Family owned

  “…Repair Contact Request Inspection About Family-owned and locally operated, Burgin Roofing…”

Their site also states: insured, bonded.