BSR Roofmasters

The only one or two-star review we hold for BSR Roofmasters.

• 1 out of 5Jason Gean4 years ago

  My name is Jason Gean, owner of Gean Roofing. One of our clients told me to check out BSR reviews and that it appeared that our name was being slandered. The purpose of this review is solely a rebuttal to BSR slandering my great name/ reputation and false allegations of myself posting another review listed here, under a name of "Jean G". This was not a review I created nor have I ever used that name. I have contacted BSR twice regarding this matter and have been left with these statements.... "It was two years ago and they (owners) don't really care anymore" "I don't know how to change our response" "we don't run the Google page". They may "not care after a couple years", but I've just learned of this situation and I do care, regardless of how much time has past. Although I was surprised that they would believe that we had posted a fraudulent review, I was nonetheless sympathetic to their situation since we have had to contend with fraudulent reviews ourselves. It is time consuming, frustrating and costs money to dispute and resolve. I had hoped that a phone call would resolve this situation with them but it does not seem to be working. I have offered proof of our own accounts as well. We have an excellent reputation and will always defend it where required. Hopefully this review of the truth will result in a positive action for both our companies. If this slander is not removed immediately, I will be forwarding it on to the appropriate people to take to the next levels and will be expecting BSR to reimburse those costs upon the conclusion. Note....the attached photo is a screenshot of their initial action when believing we submitted a fraudulent review. The above statements are in regards to this being 100% false

  Reply from the business

  Dear Jason Gean, We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call at (574) 289-8008 at your earliest convenience.

• workmanship2
• cleanliness2
• phone2

12 more of the 13 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Thomas Dudeck9 months ago

  I absolutely recommend BSR Roofmasters for anyone looking at getting their roof done. Bob and his crew are very professional, do exactly what they say they’ll do, and do it in a timely manner. They obviously take pride in their work, cleanup was meticulous, if I didn’t see them show up in the morning I wouldn’t have known they were there with the exception of my new roof. Dolores is a pleasure to talk and work with. From top to bottom Bob and Steve have a business to be proud of. Thanks again

• 5 out of 5Walt Dorn2 years ago

  BSR Roofmasters is the best roofing company in the South Bend Area! They did my Uncle, my dad, and myself. Very courteous and professional, and prices are reasonable. And I love using a company that is locally owned. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Walt Dorn, we couldn't be more appreciative for your 5-star review. It means a lot to us. Thank you for choosing BSR Roofmasters.

• 5 out of 5Robert Ullery2 years ago

  They we're fast and very clean. They answered of all my questions clearly and I am confident in the roof. I will recommend them

  Reply from the business

  Hi burro sillyskate, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing BSR Roofmasters

• 5 out of 5Max Cavalera2 years ago

  Great service

  Reply from the business

  Hi Matthew Smith, thank you so much for this great review. We wish you the best of health and happiness!! - BSR Roofmasters

• 5 out of 5TiKayla Ullery2 years ago

  They do great work!

  Reply from the business

  Hi TiKayla Gilliam, thank you so much for this great review. We wish you the best of health and happiness!! - BSR Roofmasters

• 5 out of 5Michael Frisk3 years ago

  Exceptional work, very professional.

  Reply from the business

  Hi Michael Frisk, We really appreciate you taking the time to share your rating with us. We wish you all the best. Thank you - BSR Roofmasters

• 5 out of 5E MaggertEdited 4 years ago

  Very good and very reasonable! Came when they said and cleaned up very good!

  Reply from the business

  Dear Emily Breeding, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know if there is anything we can do for you in the future. -BSR Roofmasters

• 5 out of 5Cameron Beheyt4 years ago

  I highly recommend BSR Roofmasters. They knocked out a small flat roof on my property in less than 5 hours. I spoke a couple times with Dolores on the phone and she was very pleasant to talk to and was honest about the timeline. The gentleman who came out and gave a quote was also very pleasant and professional. Pricing is very reasonable and workmanship is excellent. Thanks BSR

  Reply from the business

  Hi Cameron Beheyt, Thanks for taking the time to share your opinion on BSR Roofmasters. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!

• 5 out of 5Bill Davenport5 years ago

  Honestly helpful knowledgeable gives you the truth on your roof and if you need it or not I highly recommend them

  Reply from the business

  Dear Bill Davenport, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know if there is anything we can do for you in the future. -BSR Roofmasters

• 5 out of 5Manuel Rodriguez5 years ago

  Delores was very helpful and nice!!

  Reply from the business

  Dear Manuel Rodriguez, Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know if there is anything we can do for you in the future. -BSR Roofmasters

• 5 out of 5Jim Denton8 years ago

  We have used them for several roofing projects and have always been very professional, if you have a problem, they are very speedy to come out and investigate/repair. Thank you!

• 5 out of 5Thomas Ullery9 years ago

  Im the owners son And it is a great roofing company