Bone Dry Roofing

All 6 of the one and two-star reviews we hold for Bone Dry Roofing, most recent first.

• 1 out of 5Riley O'BRIEN10 months ago

  Horrible representation of quality! Hire better people who are courteous and respectful.

  Reply from the business

  Hi Riley, given the information provided, our records indicate it has been approximately three years since we've worked together. That said, we would like to speak with you regarding your experience. Please give our office a call at your convenience. Thank you.

• 1 out of 5Ryan O'Connor2 years ago

  Stay away! Bone Dry came out to fix my roof and made the situation worse. Before they came out, I emphasized the importance of their matching my existing roof. After being assured it would, it resulting work stuck out like a sore thumb. …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Samuel Ballinger3 years ago

  We hired Bone Dry to replace our gutters and facia around the house. Everything looked great at first but about a week later, (the first time it rained), our gutters were leaking all around the house. I notified them immediately about the issue and when they came out, they explained that this is happening because we don't have a drip edge on the roof and so water is leaking behind the gutters. We asked why this wasn't recommended in the first place and to this day, they never gave me a direct answer as to why. Their resolution was to either a) buy a $20,000 roof, or b) install a drip edge, which according to them, would cost as much as a new roof and they weren't even sure our roof would support a drip edge without damaging it - so they weren't recommending this option. While this was A LOT more money than we were planning to spend, the money wasn't the issue. The issue was they made a mistake (i.e. installing gutters knowing there was a gap between the gutters and the roof and therefore, would cause leaks); and that they didn't mention this additional cost when we agreed to the initial price. Now, we're locked into needing to potentially spend $20,000 more to fix an issue that they caused. I should also note here that our ~30 year old gutters, while showing their age, did not have this problem. We essentially paid $8,000 for nicer looking gutters that leaked. This issue went on for 5 or 6 straight months because they never admitted their mistake, and never offered any sort of apology or remedy for their error. Our roof would leak, we would call them, they would tell us the same thing. After several phone calls, the manager finally offered a solution - A new roof at a discounted rate (which was still over $10,000)...This is the point where we told him that they have two options: 1. To fix the roof at no cost; or 2. Give us a full refund on the gutters. And that we aren't paying another dime to fix their error. We paid for gutters that don't work, it's as simple as

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello, we have reviewed your project and the issues you have shared. As you know our new branch manager came out to offer you solutions to address the gutter leaks. As he shared with you, your roof is in poor condition and will soon need to … More

• 2 out of 5Matt Collins3 years ago

  I was told the worker doing my estimate would show up on time for the appointment they set for me. I was told they do not do time blocks (between this time and that time); that when they give you a time, they stick to it. My time came and went before I called them a half hour later to cancel my appointment. If a company can not keep its word as to the time they will be there, then how can I trust them to do quality work? They also never sent me a confirmation text or email on the day they created the appointment. I had to call them them two days prior to my repair estimate, to make sure that I was still on their schedule (they said their texting service was down and they did send me an email after I called). I can not speak to the quality of their work but I will say that their are areas in which they could improve the customer's experience. I hope you all will have better luck with this company.

• 1 out of 5Slim Jim4 years ago

  So I had Jason come out to find out where my leak is and I gotta say for someone that has been in the business for xmany years he can't figure out where the leak is at. Now we are making guess's and when I ask for a skinny guy to come out because Jason could not get back there his office said whatever Jason says is what we are going with. Stay away from this company.

  Reply from the business

  Our Branch Manager decided not to send another repairman due to two factors: 1) The obstacles hindering the first specialist's assessment would have been a hindrance to other specialists. Some spaces are difficult to access, and repair … More

• 1 out of 5QEdited 6 years ago

  In the past two years bone dry roofing replaced my roof twice and still could not do it right the second time. The workmanship is shoddy. They also contract the roofing installations out to contractors who cannot speak english and who are not properly trained. The foreman had less than a year experiance in roofing. Had I known this on the first day I would have not let them reroof my house. Neither roof was installed correctly first atempt they covered over rotted and broken wood. Second atempt they tried to cover over wood not cut correctly. The wood decking is exposed to the elements it hangs over the roof past the fascia board. Dripedge was hit with a hammer and bent over corners. They had to remove large sections of new shingles cause I caught them covering up shoddy work. Management did not stop contractors from performing shoddy work. I would never use this company again for anything. I have pictures from both installations. Do not let this company anywhere near your home. They do not have any respect for you or your home. My neighbor who lives next door also complained he could not let his dog out in his yard because there was so much trash from the job site in his yard. There were nails,plastic and shingles in his yard. I found a total of 18 nails in my gravel driveway after they said they checked it. This company thinks shoddy work is ok. Update 3/6/20 more shingles are starting to peel up and so is flashing around chimney. Also back part of the house has a hump in the center where shingles are coming up. More pictures will be posted. Don't let this company anywhere near you house!!!!!!!

  Reply from the business

  We have made every effort to address the issues. The roof was inspected by the owner of the company. The second roof installation was performed free of charge with decking included. With thousands of satisfied customers across the Midwest over the past 30 years, we know we have offered reasonable solutions to resolve any issues.

• estimate33
• gutter replacement23
• thorough inspection19
• responsive staff13
• photo updates8
• gutter guard installation7
• garage roof replacement3
• flashing replacement3
• fast installation3
• attic fan installation2

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Wendy Swanka week ago

  I recently had a new roof put on by Bone Dry Roofing company. When the salesman came out, I was very impressed that he had the answers to my questions right away. Then the day of my installation Joshua from Bone Dry Was here taking pictures and explaining things to me as the old shingles came off and new shingles went on. He did a fantastic job of keeping me informed. The roof looks beautiful. It gave the house a new fresh look. Jameson, Joshua, and Angela made this a very easy process for me. I will highly recommend Bone Dry to anyone Having any roof issues.

  Reply from the business

  We're glad to hear that, Wendy! At Bone Dry Roofing, we strive to deliver exceptional service every time.

• 3 out of 5Collin Hall2 weeks ago

  My first experience with Bone Dry was great. We had them replace some sections of gutter and a downspout on the front of our house. The turnaround from quote to completed work was quick, and the finished product looked great and has functioned perfectly ever since. About two years later, I reached back out to have a similar repair done on a section of gutter in our backyard. Just like the first time, they responded quickly and provided a quote, which I approved the same day. After about two weeks of not hearing anything, I followed up and was told they were waiting on materials and would contact me soon to schedule the work. After another month and a half with no updates, I reached out again and was told the production manager was on vacation and would contact me the following week. That never happened. Two months after approving the estimate, I called once more and was told the production manager was in a meeting and would call me back afterward. While I did eventually receive a call later that day, I was disappointed that no one could explain why it had taken so long for anyone to reach out and schedule the work. The response I received was, "I'm not sure, this just came across my desk today." To their credit, once the work was scheduled, they came out and did an excellent job. The gutters look great and function exactly as intended. My only frustration was the lack of communication throughout the process. From the day I approved the estimate to the day the work was completed was 2 months plus 15 days, and most of that time I was left wondering about the status of the project. Overall, the quality of the work has been excellent both times I've used Bone Dry. However, the communication and scheduling experience during the second project was disappointing enough that I'll likely think twice before using them again.

• 5 out of 5Stacey Dawson3 weeks ago

  Awesome experience considering a repair that can feel overwhelming and is an expensive home repair. Everyone was so helpful and friendly from Day 1.

  Reply from the business

  Thank you for taking the time to leave us a review, Stacey. We appreciate your positive feedback and are glad to hear that you had a great experience with our Bone Dry Roofing - Dublin, OH team.

• 5 out of 5Patricka month ago

  Ethan from Bone Dry Roofing was awesome! He showed up on time and provided a great inspection and answered all my questions and eased my worries on many things. I greatly appreciate the service and would recommend this company to anyone!

  Reply from the business

  Thank you for your positive feedback, Patrick! We're thrilled to hear that you had a great experience with Bone Dry Roofing. Your support means a lot to us.

• 5 out of 5Nanci Danisona month ago

  I had a serious attic ventilation problem caused by a big local roofing company that resulted in lots of black mold growth. I asked 5 different roofing companies how to improve the ventilation. Jameson Rausch at Bone Dry Roofing is the only one who showed a clear understanding of airflow and ventilation. Bone Dry was the only company that actually complies with the building code. Everyone there treated me like family and not a piggybank. I recommend them with my whole heart. ❤️

  Reply from the business

  Nanci, thank you for the 5-star review and kind words! At Bone Dry Roofing - Dublin, OH, we always want to provide excellent service.

• 5 out of 5Renee Beana month ago

  That showed up on time. They were fast and efficient and the roof looked amazing when they were finished. It was ridiculously hot the days they were here but they persevered and got the job done.

  Reply from the business

  We appreciate your feedback and are glad to hear that you had a positive experience with us at Bone Dry Roofing!

• 5 out of 5David Belua month ago

  Selected Bone Dry Roofing due to them being a local provider with good reviews. Their entire team was professional and friendly. They provided a quote for repairs as well as some optional services. I passed on the optional services and that was that. No pressures. The two servicemen that I dealt with represented the company very well. Dressed in company gear and drove easily recognizable company trucks. I will definitely use Bone Dry Roofing again should the need arise.

  Reply from the business

  We truly value the time you took to leave us a review David. Thank you for sharing about your experience with us!

• 5 out of 5Andrew Grassle2 months ago

  Bone Dry Roofing has been a great company to work with. They replaced our roof, gutters, and chimney cap quickly, with superb quality. They provided constant updates with pictures while completing the work. From the office to the team in the field I highly recommend.

  Reply from the business

  We're grateful for your positive review, Andrew! Thank you for recommending us, and we're glad you had a great experience.

• 5 out of 5Bobby Hondel3 months ago

  Everyone is very friendly and the servicectechbfidvsxfsntsstiv job on my repair. I highly recommend bone dry roofing company.

  Reply from the business

  Bobby, thanks for sharing about your experience with us. Your satisfaction is our top priority at Bone Dry Roofing - Dublin, OH.

• 4 out of 5Vasudevan Bhagavatula3 months ago

  Bone Dry has responded timely for the inspection and did a quick fix and subsequenltly repaired the roof later on.

  Reply from the business

  Thanks for taking the time to leave a positive review, Vasudevan. We appreciate your review and feedback for us at Bone Dry Roofing - Dublin, OH.

• 5 out of 5Susan Dyar4 months ago

  Very thorough and a pleasure to work with. I highly recommend them!

  Reply from the business

  We're glad to hear that, Susan! At Bone Dry Roofing, we strive to deliver exceptional service every time.

• 5 out of 5Chad Beck4 months ago

  During the heavy wind storms, we lost some shingles off our 11 year old roof. BoneDry was prompt in returning my call and setting up an evaluation. Their price was 1/3 what another company quoted. They came out the next week and completed the repair. Communion was prompt and friendly. When my roof needs a full replacement, I'll be giving them a call first.

  Reply from the business

  Thank you for taking the time to leave us a review, Chad. We appreciate your positive feedback and are glad to hear that you had a great experience with our Bone Dry Roofing - Dublin, OH team.

• 5 out of 5Aaron Hoff4 months ago

  I’ve worked with Bone Dry Roofing multiple times over the past couple of years for roof repairs, and they’ve been consistently excellent. My home has a fairly complex roof, but their team has always handled the work with professionalism and attention to detail. From start to finish, the experience has been great every time. Steve, the general manager, has been especially helpful—no matter how big or small the repair, he takes the time to make sure everything is handled properly. It’s clear that the team genuinely cares about solving problems the right way. I also really appreciate the communication and the photo updates showing the repair process. Seeing the before-and-after results gives a lot of confidence in the quality of their work. With the recent wind damage we’ve had, it’s a relief knowing I have a company I can trust to respond quickly and do the job right. When the time comes for a full roof replacement, I won’t hesitate to call them. I would absolutely recommend Bone Dry Roofing to anyone in need of reliable, high-quality roofing services.

  Reply from the business

  Aaron, thanks for sharing about your experience with us. Your satisfaction is our top priority at Bone Dry Roofing - Dublin, OH.

• 5 out of 5Pam Judson5 months ago

  This was 1 of the BEST experiences ever!!! The knowledge, promptness, and cost were amazing. I would only recommend Bone Dry for any roofing repair or replacement!

  Reply from the business

  Thank you for your positive feedback, Pam! We're thrilled to hear that you had a great experience with Bone Dry Roofing. Your support means a lot to us.

A strong roof means a safer, more energy-efficient home. Midwest humidity in August accelerates shingle aging. Early summer is the time to catch issues before they worsen. Bone Dry Roofing in Columbus, Ohio provides thorough Shingle roof inspections and high-quality repairs that protect your home from the inside out. Schedule your free August inspection today.4 days ago

• Warranty offered

  “…alongside your manufacturer product warranty, and Bone Dry commits to revisiting…”

• States a founding year

  “…Family Owned & Locally Operated Since 1989 Most roofing contractors only last a…”

• Free estimates

  “…EFERRAL REWARDS Insurance Careers Get a free quote Services Roofing Roof Replacement…”

• 24/7 emergency call-out

  “…24 HR EMERGENCY SERVICE Let Our Team Earn Your Trust We Offer…”

Their site also states: family owned.