Big Lick Roofing

All 3 of the one and two-star reviews we hold for Big Lick Roofing, most recent first.

• 1 out of 5Tabitha Jamerson2 weeks ago

  Awful company

  Reply from the business

  Hi Tabitha. Thank you for sharing your comment. We take customer satisfaction very seriously. After receiving your review, we searched our database and phone records to understand what happened. However, we have no record of any past projects, quotes, or phone conversations under your name. Is it possible this review was meant for a different business? If you worked with us under a different name, please reach out to us directly so we can look into this and assist you right away.

• 1 out of 5Sherri CandelarioEdited 3 years ago

  Dakota came, said he'd check out the roof. He left without saying anything to me. Not reliable. Choose some other company

  Reply from the business

  Sherri, I am sincerely sorry to hear that you wasn’t pleased with your experience. We take customer feedback very seriously and use it to improve our services. Our records indicate a far different outcome that what your review does, however, we aren’t always the best fit for everyone. If there is anything we can do in the future, please don’t hesitate to reach out!

• 1 out of 5robert wood3 years ago

  No one got back to me

  Reply from the business

  Robert, we have reviewed our CRM, voicemails, and contact requests and nothing is linked to you. It’s unlike us to not respond to voicemails or contact requests. Please feel free to reach us by email after business hours at Info@BigLickRoofing.com or directly during normal operating hours by calling 540-352-9513. We look forward to hearing from you and addressing your roofing concerns.

• quick response17
• responsive staff11
• seamless process6
• new roof installation6
• quick installation5
• great warranties5
• metal roof4
• clean job site3
• knowledge of roofing3
• installation crew3

14 more of the 139 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Louie puckett2 hours ago

  Great people to work with and very fast service.They fixed my problem and showed me the issue…A special shout out to Mason for going through the process and for the conversation.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Louie, thanks for the great review! We'll be sure to pass your shout-out along to Mason - he'll be glad to hear it made a difference. Glad we could get your issue fixed quickly. Thanks for choosing Big Lick Roofing!

• 5 out of 5shirley noell4 hours ago

  Brian was very kind and polite with everything and went beyond being helpful and accommodating.

  Reply from the business

  Shirley, thank you for the wonderful review! Brian truly goes above and beyond for our customers, and we're happy to hear he took great care of you. We'll make sure he sees this. Thanks for choosing Big Lick Roofing!

• 5 out of 5byrd Man2 days ago

  Big Lick Roofing did a excellent job on my roof. I highly recommend them to do your roof. I have a large roof they just finished and I am totally satisfied. They do excellent work. Signed Richard Lee 👍

  Reply from the business

  Richard, thank you so much for trusting us with a job on that scale, and for the kind words. Glad it turned out great and that you're happy with the finished roof! We appreciate you taking the time to leave a review. - The Big Lick Roofing Team

• 5 out of 5Jean3 days ago

  Mason is the best! He was attentive and professional. Always answered my texts in a timely manner! I will use them in the future and definetly recommend Mason. Great experience!

  Reply from the business

  Jean, thank you so much for the kind words! Mason takes a lot of pride in keeping customers informed every step of the way, and we're thrilled he made your experience a great one. We look forward to working with you again. Thanks for recommending us!

• 5 out of 5Jenny Jagera week ago

  Communication, quick scheduling, knowledge, professionalism, pricing, etc all top notch. I'm so happy I found them over a year ago to stop the leakages around roof vents (after having gotten an outrageous quote from one of "the big" roofing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jenny, thank you so much for taking the time to write this — and for trusting us with your roof for over a year now! We're so glad the vent leak repair held up, and it means a lot that you called us back just for peace of mind when that area looked off after the storm. That's exactly the kind of relationship we want with our customers, whether or not a job comes out of a visit. Really appreciate you comparing us favorably to "the big guys" too — pricing and honesty matter a lot to us. Whenever you're ready to talk solar, we'd love to help. Thanks again for being a loyal Big Lick customer!

• 5 out of 5Joe HarvellEdited a month ago

  Roof looks great. We are very happy with the results.

  Reply from the business

  Thank you, Joe! We appreciate your business.

• 5 out of 5Paula Gibson2 months ago

  Big Lick Roofing installed a new roof on our home last week, and we couldn't be happier with the experience. The installation crew was very friendly, professional, and hardworking. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Paula! We appreciate you trusting us to handle your roof replacement.

• 5 out of 5Zoe Tiller2 months ago

  replaced ridgecaps on my roof. quick to respond, quick to assess the job and provide an estimate. work done in one day and clean up was thorough. also pointed out issues with work done by another contractor

  Reply from the business

  Zoe, thank you for trusting us with your roof repair! We strive to provide the best turnaround times and best customer service.

• 5 out of 5Lisa Fox2 months ago

  Biglick roofing was able to get me scheduled quickly with a fair price. I didn't realize that I had a leak until it was too late. They scheduled me quickly and it looks great. There team was professional and did an amazing job. I have a new roof on my home, shed with regular roofing material and covered deck with a flat roof material.Thank you.

  Reply from the business

  Thank you, Lisa! We strive to provide quick turnaround times for our customers.

• 5 out of 5Helen Nunley3 months ago

  Incredible experience with Big Lick Roofing! They handled a massive, highly technical installation for us back in December, and the quality of their work is second to none. These guys are trustworthy experts who clearly take pride in their …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Helen, thank you for the kind words! We appreciate you trusting us with your roof replacement and we certainly hope you’re enjoying the perks of the GAF Timberline Solar roof.

• 4 out of 5Susan Stultz3 months ago

  Quick response to give estimate and schedule work for replacement of shingles for ceiling leak inside church building. Completed job in one day. Crew cleaned up nicely afterward. Company was slow to provide warranty papers on roofing material (almost 4 months). Would use this company again.

  Reply from the business

  Thank you, Susan! Unfortunately, our warranty documents come from the shingle manufacturer and processing times vary on their backlog. We appreciate you trusting us to handle your roofing project!

• 5 out of 5Keith Ghaphery3 months ago

  Good communication. Very efficient, great install, cleaned up when they were finished.

  Reply from the business

  Thanks, Keith! We strive to be communicative during the project from A-Z

• 5 out of 5Joshua Brown3 months ago

  I requested an inspection for work to fix a leak coming from our roof. Big Lick was able to make time well before any competitor. Will and Ryder showed up on time, communicated throughout the entire process, from pre-arrival to post service images of the work. They completed the inspection without skipping over details and were able to fix the leak same day. Their service was superb!

  Reply from the business

  Joshua, thanks for this awesome review!! We appreciate you trusting us to handle your roof inspection. Will & Ryder are a dynamic duo!

• 5 out of 5Brenda Wright3 months ago

  Top notch company great communication. William was our sales guy and was on site each day. He made sure everything was done to the highest standards. I would definitely recommend this company. Thank you William and Big Lick!

  Reply from the business

  Brenda, William is one of our best! Thank you for the amazing words - we will definitely share this with him!