Authentic Roofing LLC.

All 3 of the one and two-star reviews we hold for Authentic Roofing LLC., most recent first.

• 1 out of 5Orion StarrEdited a year ago

  4/28/2025 update Owner called me after my initial review. Said he would send out someone to paint the flashing. Still waiting… Showed him emails/text that his representative took responsibility for the subcontracting of the paint job. Still waiting… Don’t use these guys. 1/2/2024 update: Owner reply below is incorrect! The roofing job on my house is not complete. I have photo of incomplete job but can’t upload to this review. Authentic Roofing took in the paint job as the general contractor. Their representative Michael told me he would make sure the paint job was fix and engaged an other painter to strip and paint the house. I have text messages from Authentic Roofing where they took on the responsibility to correct the paint job and schedule start of work. Original Review: Don’t get fooled by their sales team. They don’t know how the permit process works in the Tahoe basin. Kept pushing out start date over and over. Lied about permit being finales in order to get paid. Left job incomplete, I’m stuck with a section of roof flashing which is the wrong color. Recommend their “buddy” for exterior paint and said they would guarantee the work. The paint started to peel one week later. The Authentic Roofing sales team said they get it fixed as it was their responsibility. Now I’m stuck with peeling paint, unfinished roof and having to sue to get my deposit back. Would never use again or recommend. *****Stay away from these guys.*****

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to write us a review, we truly appreciate it. We sincerely apologize to hear your experience didn't meet your expectations. We take pride in making sure that all our clients have an authentic experience with … More

• 1 out of 5marianbostwick2 years ago

  I called Authentic Roofing several weeks ago, and Mark McCarty came and gave me an estimate. When he was in the house, he suggested I call my insurance company, which we did, for an insurance payment for some damage on my roof. He informed me that he would be doing the paperwork for me, download it to my insurance company, bring me a paper copy, and have the adjuster that works with Authentic Roofing come and look at the roof and do her own estimate on what insurance should pay & deal with the adjuster from my insurance company. None of that ever happened. Every time I texted him or tried to contact him after all of his ridiculous promises, he just put me off. He told me he was getting to it, next he said he’d been out of town on a job, just excuses. I informed him that I would be happy to pay for the job using the check from the insurance company as a down payment but he insisted that he was going to write up a document to email to the insurance company and get more money for me. Instead of being honest by stating that he was too busy, or that they just didn’t want the job, he simply quit returning communications. Maybe it’s because I’m a senior citizen. He continued to say he was going to contact my insurance company for a bigger check, that they had insured the roof and owed me at least half of the money to replace it. He never returned any of my texts after that, I tried to contact him several times to find out when he was getting the documents finished. He promised to do a moisture test on my ceiling, which he never did. He promised a lot of things that he never did. My credit score is adequate to be financed as I was already financed by an ethical company that’s going to replace my roof. I suggest nobody contact this company. I saw some good reviews and wondered what was different about me. My house isn’t very big but the estimate was for $12,000, which seems to be a good profit considering the estimate was $1000 for every hundred square feet my house is. Fort

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Chris Feil4 years ago

  I called to confirm an appointment I made with them three weeks prior (which was two days until the appointment) and they ended up cancelling. Then they rescheduled later that week for Saturday. Then Friday night they called me to cancel …

  Google cut this review short. The full text is on their Google profile.

• roof replacement17
• insurance coverage10
• fair pricing9
• new roof8
• reliable staff4
• efficient crew3
• product selection3
• respectful to home2
• kind team2
• community support2

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jenny Fong2 months ago

  Excellent service from start to finish. Everyone was very professional and friendly. Answered any questions I had throughout the process. We are very happy with our new roof

• 5 out of 5Vince “V Dub” Wolfe4 months ago

  Who cares about the roof?!? I am not even sure what color the old one was. Nobody knows they have a problem until it is too late (Stead, looking at you). Mary, Patrick and the guys over at Authentic Roofing came and replaced our roof and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Shane McCartin5 months ago

  Mary @ Authentic Roofing is Amazing. They do excellent work, highly recommended!! 💯 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Rick Feldstein6 months ago

  This company performed a routine repair on our roof, and they were great. Reasonable price and easy to deal with. Special thanks to Julio, the job superintendent. He was very helpful and did a great job explaining the work and ensuring it was done well. I would highly recommended this country.

• 5 out of 5Sabrina Absher6 months ago

  Family owned and local. Had Authentic Roofing add seamless gutters to our home after we had it painted. The color match was perfect and no more ice on our walkway! Thank you!

• 5 out of 5Cathy Shanks7 months ago

  Authentic Roofing re-roofed my home in the dead of winter. Their professionalism, attention to detail, and clean up was top notch. I would recommend this Roofing Contractor to anyone.

• 5 out of 5caryn summers8 months ago

  Daniel and Julio lead an incredible group of people to install quality roofs! The team worked hard, cleaned up after every work day, consulted with me each day, sent me photos of the process, and were so pleasant while they worked! They were respectful of our property, listened to any concerns, and gave us a beautiful roof at a reasonable price! Recommended highly!

• 5 out of 5Marty Easter9 months ago

  Great company and crew. The bid was complete and professional. It covered all bases and the company delivered. Great job. Thanks Daniel and staff.

  Reply from the business

  Marty!! Thank YOU so much for taking the time to give us a review. We deeply appreciate your support and are glad you had a great experience with our team.

• 5 out of 5Rick McConn9 months ago

  Daniel gave us an estimate after furnace maintenance noticed an issue at the flu pipe. He noted several builder deficiencies which builder agreed to fix. Daniel re-inspected and was honest that builder did an adequate job of repairs. Because of that honesty I will call them again.

  Reply from the business

  Hi Rick, we appreciate you taking the time give us a review. We are proud to serve our Northern Nevada community and it means so much to hear about your positive experience. Glad we could help!

• 5 out of 5rich bowman9 months ago

  My nearly 25 year-old roof was showing signs of wear. Several of my neighbors had their roofs replaced. I personally spoke with two that had used Authentic Roofing. They were happy with the quality of product, workmanship and price. I too …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Rich! Thank you so much for this amazing review! We are so happy you are pleased with your roof. It was wonderful working with you as well. Our crew takes pride in doing quality work you can count on. We want to truly thank you for trusting us with your home!

• 5 out of 5Lisa Zimmerli10 months ago

  Authentic roofing has the best customer service I’ve ever experienced with any company. I reached out to Mary and she had somebody at my home within 24 hours to fix some loose tiles on my roof. They were so professional and went the extra …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Micky10 months ago

  We are happy we went with Authentic Roofing Company. They came out quick and gave an estimate, walked us through the roof install process. They did great work, what a great roofing company. We highly recommend them probably the best roofing company in Reno.

• 5 out of 5Lisa Temple11 months ago

  These people are seriously kind. I called them DURING a torrential rain storm, as my husband and I were hearing what we THOUGHT was a leak in our roof, and he was camo-crawling around in our attic to investigate. By the time he crawled OUT …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lisa! Wow! Thank YOU so much for this awesome review. It truly means the world to us and appreciate all the kinds words! We take pride in taking care of our community. We are here to make sure your roof and all the important people (or fur babies) you love that are under that roof, are well protected! Thank you again!!!

• 5 out of 5Dennis Ivansa year ago

  I woke up to find a puddle of water on my kitchen floor and water damage on my ceiling drywall. It had been raining hard all night and another storm (atmospheric river) was scheduled to roll in later in the evening. I had met Michael while riding a chairlift at Mount Rose a month prior and he gave me his business card when I asked for his contact information. I recall thinking "great guy - I would be happy to recommend him to someone needing roof work". Little did I know that "someone" would be me exactly one month later... Found Michael's Authentic Roofing business card on my desk and gave him a call. He told me he could stop by around noon and assess my situation. Michael and Roberto arrived promptly at noon. After examining my roof he called for another crew to bring specific materials needed to repair my roof. Raul and Luis arrived 25 minutes later with the repair materials and were up on my roof removing tiles and old felt before 100P. As the sun was setting four hours later they had finished the job. Amazing teamwork and a job well done. I couldn't have asked for a quicker response or a better work. The next storm system arrived late that evening and I slept soundly knowing the repair was complete. Thank you to Michael and the Authentic Roofing team for responding so quickly and for quality work. I have already recommended Authentic Roofing to a friend and I will not hesitate to recommend them in the future.

  Reply from the business

  Dennis, Thank YOU for this great review! We take pride in delivering quality roofing services as well as quality workmanship. It means a lot to know you were satisfied. Let us know if we can help you again in the future. As always, we genuinely appreciate business!! We will definitely pass this awesome message to the team.

• Licensed

  “…8 Authentic Roofing is part of: Bonded, Licensed and Insured. AUTHENTIC ROOFING IS…”

• License number shown

  “…NV Lic. #084858 Authentic Roofing is part of: Bonded…”

• Bonded

  “…#084858 Authentic Roofing is part of: Bonded, Licensed and Insured. AUTHENTIC…”

• Family owned

  “…FAMILY OWNED AND OPERATED. Authentic Roofing is a…”

Their site also states: insured.