American Eagle Home Improvement

All 3 of the one and two-star reviews we hold for American Eagle Home Improvement, most recent first.

• 1 out of 5bobEdited a year ago

  Posted October 1, 2024 I read with chagrin the feedback from the owner recently posted...It clearly reinforces the complete lack of integrity that is endemic in this company. The owner stated: Hello Bob, we have attempted to reach you about your project several times but are not receiving any sort of response so that we can help find a resolution. After the work you were happy and left the initial review. Later, you felt there was more work outside of our initial scope that should have been completed. We attempted to reach out to help resolve this but have not had a response. Please reach out to our team if you would like to work on a resolution. This is laughable. Consider that on Jan 30th, Feb 2nd, Feb 15th, Mar 11th, Mar 13th, I was in touch with representatives from this firm. This culminated in a visit to our home on April 26th to review the condition of the roof. The result of the visit was receipt of an email from Mark Koch, the General Manager, on May 17th stating: * After looking through all the paperwork, e-mail threads, and photos prior to the repairs, during the installation, immediately following the installation, as well as photos from the April 26, 2024 meeting, we have concluded the following: * American Eagle has completed the scope of work and has been paid for said scope of work. No further repair work will be done as part of the original agreement or a new agreement. I hired them to repair and replace and shingles that had aged beyond their useful life. This firm clearly did not complete the work they were paid to perform and are now lying about the communication that occured in an attempt to resolve it. ______________________________________________________ As of January 2024, I would like to amend my review and strongly recommend that you not hire this company. In late fall, I took the time to get up on our roof to apply bleach to any mold and to clean out dirt, etc. from between each of the cedar shake shingles. What I found shocked

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Bob, we have attempted to reach you about your project several times but are not receiving any sort of response so that we can help find a resolution. After the work you were happy and left the initial review. Later, you felt there was more work outside of our initial scope that should have been completed. We attempted to reach out to help resolve this but have not had a response. Please reach out to our team if you would like to work on a resolution.

• 1 out of 5Sav Ra year ago

  Didn’t even get past the initial phone call to set up the appointment. I was asked about my spouse a few times and needing them to be there. The way it was brought up felt creepy and weird and I don’t need my spouse to be there for an estimate on rain gutters.

• 1 out of 5jim schumacher3 years ago

  American Eagle signed a contract to install roofs at our Association for the insurance proceeds of $555,453.54. Once the work was completed they sent us an invoice for $779,542.16 saying the insurance company needed to pay more. Our insurance company did not agree with their number and since we had a contract signed with the $555,453.54 we requested a corrected final invoice. They finally sent us a corrected invoice on February 13, 2023 with a secondary invoice in the amount of $224,088.62 stating additional agreed upon charges. These were forwarded to the insurance company for review and the secondary invoice caused an issue because no one agreed to the additional $224,088.62. As of March 2, 2023 they have placed liens on all 56 units in the association trying to extort an additional $224,088.62 out of the insurance company/association/homeowners. If I could give them lower than a 1 star I would.

• insurance claim assistance31
• gutters30
• siding15
• hail damage repair8
• no pressure sales4
• quick installation3
• respectful crew3
• painless process2
• project updates2
• debris removal2

14 more of the 164 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jessica Sagan4 days ago

  It has been great working with American Eagle Home Improvement. The manager, Mark has been very helpful when we have questions or needed anything even well after the work was completed. Our home had a lot of damage after a large hail storm. We needed new siding, roof and gutters. This was the first time my husband and I had dealt with something like this with our home. American Eagle Home Improvement worked with our insurance company and made the process very easy for us. We even had questions years after the work was done and Mark was very willing to help us out. We have been so happy and highly recommend this company.

  Reply from the business

  Jessica, it's great to hear the whole project went smoothly, especially given how much your home needed after that storm. Navigating a large insurance claim for siding, roofing, and gutters all at once is a lot to take on, and we're glad Mark was able to make that process easier for you. The fact that he's still showing up with answers years later is exactly the kind of relationship we want to have with our customers. We really appreciate the recommendation and hope your home continues to hold up beautifully.

• 5 out of 5Kathleen Hunt2 weeks ago

  Quick estimate after contacting. Very quick installation of new gutters which match our existing ones.

  Reply from the business

  Thanks, Kathleen! Glad we could get the estimate out fast and wrap up the gutter install quickly. It's always a good sign when the new ones blend right in with what you already have.

• 5 out of 5Travis Clarke2 weeks ago

  My roof was in severe need of repair. Zac went right up there and identified the key issues and leak points with a full video so I could see clearly. In a very refreshing change of pace, he immediately suggested a minimal repair without attempting a hard upsell like so many others try, even going as far as pointing out how expensive a full roof replacement has become in recent years. We worked together to find a close match for my shingles since my originals couldn't be located (the fault of the previous roofing company and my lack of paperwork retention), and then got the repair done as quickly as weather would allow. Zac then also came out for a post repair inspection to make sure all the issues were fixed. Overall excellent experience, would recommend to anyone needing roof work.

  Reply from the business

  Travis, really glad Zac could get up there, show you exactly what was going on, and keep the scope honest. That approach, fixing what needs fixing without pushing for more, is exactly how we want our customers treated. The post-repair inspection is a great callout too. We'll pass your kind words along to Zac and hope the roof holds up for years to come.

• 5 out of 5Maryann Duke2 weeks ago

  Great!!

  Reply from the business

  Thanks for the five stars, Maryann! We're glad the project went well and hope to hear from you again if you ever need anything.

• 5 out of 5Sally Ann Wright4 weeks ago

  Mark and Zac were terrific to work with. We had two skylights in our midcentury home that decided to leak after 60+ years. American Eagle responded quickly, and we had the new skylights installed within ten days! The service team on the installation were competent, neat and did a fantastic job. And the product is a huge improvement. We couldn't be happier!

  Reply from the business

  Thanks, Sally Ann! Sixty-plus years is a good run for any skylight, and we're glad Mark and Zac could get you sorted out quickly. It's great to hear the install crew left things neat and that the new skylights are already making a difference in your home.

• 5 out of 5Cindy Anderson2 months ago

  Troy and his crew were professional and respectful. Did an awesome job and excellent clean up. Troy was very informative He had samples of the gutters. Did a great job matching shingles to the roof. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Cindy! We truly appreciate the kind words and are glad Troy and the crew were able to provide a great experience from start to finish. We take pride in keeping homeowners informed throughout the process, helping match the right materials, and making sure every project is completed with quality workmanship and a thorough cleanup. It means a lot that you trusted American Eagle Home Improvement with your home. Thank you again for the recommendation and support!

• 5 out of 5David Janacek2 months ago

  When a big storm came through St Paul, this company and especially Zack did an amazing job with handling my insurance and getting the siding, roof and gutters fixed up. Would recommend.

  Reply from the business

  Thank you, David! We're glad Zack and the team could help navigate the insurance process and restore your roof, siding, and gutters after the storm. We appreciate your trust and recommendation!

• 5 out of 5Dawn Rose3 months ago

  I had the pleasure of meeting and speaking with Zac today, of American Eagle Exterior/ gutters etc. I’m currently knee deep into the arduous process of getting bids and estimates on a bunch of home improvements. And I must say, Zac really …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hey Dawn! Thank you so much for the incredibly kind words and thoughtful review! We truly appreciate you taking the time to share your experience. Zac takes great pride in helping homeowners through the process with honesty, professionalism, and care, and we’re thrilled to hear he made such a strong impression. We’ll be sure to share this with him and feedback like this means a lot to our entire team. Thank you again for considering American Eagle Home Improvement and a new Gutter Shutter System!

• 5 out of 5Sarah Hawkinson3 months ago

  Troy from American Eagle Home Improvement was super kind and easy to work with. A crew came out to replace a roof vent, they were able to replace it while I was at work and it seems to be working great. They were able to find shingles that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Sarah, we really appreciate you taking the time to share this. We’re glad Troy and the team could take care of the roof vent replacement and match everything properly with your existing roof. Attention to those details and making sure everything is sealed correctly is a big part of getting it right long term. Thanks again for trusting us with the work.

• 5 out of 5Phillip Greene3 months ago

  American Eagle Home Improvement did an excellent job on our home renovation project. The crew was professional, punctual, and very detail-oriented. Everything was completed exactly as promised.

  Reply from the business

  Thank you for the great review, Phillip! We’re glad you had a positive experience with our team. We take pride in being professional, detail oriented, and delivering projects exactly as promised. We appreciate you trusting American Eagle Home Improvement with your home renovation project!

• 5 out of 5Tucker Kloetzke3 months ago

  Did a great job. Had a bad roof leak. They fixed it right out. Came out quick, great communication.

  Reply from the business

  Thanks, Tucker. We’re glad we could fix the roof leak quickly and keep communication clear throughout the process. We appreciate you trusting us with your roof damage repair.

• 5 out of 5Mike3 months ago

  Zac and Wyatt were fantastic. The workmanship was excellent. Great local company. Highly recommended.

  Reply from the business

  Thanks, Mike. We’re glad Zac and Wyatt delivered excellent workmanship and took great care of your project. We appreciate you trusting us with your gutter and roof work, especially the storm and wind damage repairs.

• 5 out of 5Mark Sastry3 months ago

  Brooklyn Park - Troy was very helpful and pleasant.

  Reply from the business

  Thanks, Mark. We’re glad Troy made your gutter cleaning in Brooklyn Park a smooth experience. We appreciate you choosing American Eagle Home Improvement and are here if you need anything else.

• 5 out of 5Douglas Olson4 months ago

  Troy from American Eagle did a great job explaining everything. Job was done on time, would recommend them for sure.

  Reply from the business

  Thank you for your feedback! We’re glad Troy provided a clear explanation and that the job was completed on time. We truly appreciate your recommendation.

American Eagle Home Improvement is a trusted Gutter Shutter dealer and gutter company serving the Greater Minneapolis–St Paul area, providing residential gutter installations that protect your home from water damage and foundation issues throughout the Twin Cities.3 days agoCall now

• Licensed

  “…Our award-winning team comes fully licensed, insured, and backed by years of…”

• License number shown

  “…Roofing Contractor Minnesota Contractor License BC669090 Wisconsin Contractor License DC…”

• Insured

  “…team comes fully licensed, insured, and backed by years of experience…”

• Warranty offered

  “…Replacement Gutter Installation Gutter Warranty Ventilation Blow-In Insulation…”

• States years in business

  “…IES American Eagle Home Improvement has over 60 years of experience providing roof repair…”

• Free estimates

  “…| American Eagle Skip to content Get a Free Estimate Call Today (763) 420-3107 Contact Us…”

• Financing available

  “…Backed By Strong Warranties Available Financing Options FREE Estimate Commercial &…”

• 24/7 emergency call-out

  “…Call Now for 24/7 Emergency Service Why Choose American…”