5 Ash Roof Services, LLC

The only one or two-star review we hold for 5 Ash Roof Services, LLC.

• 1 out of 5Kevin Coenen8 years ago

  Worst company ever, they showed up to my fathers house by mistake, was suppose to be at another house, ripped off his shingles and half way through job realizes they were at wrong house. They just kept going just put on color of shingles they wanted, damaged siding, gutters and left torn shingles on house, used wrong flashing, exposed nail heads, long list of other problems besides roof leaking now, which never happened with other roof, refuse to let a reliable company put new roof on house. Dig deep into this company's past before using you will see all kinds of problems they've done in past and dont fix. Look at small claims courts to see how times someone's filed on them, check surrounding counties.

  Reply from the business

  While it is true we did put a roof on this house, in error, the remainder of his comments are false. Once we realized the mistake, with the threat of rain in the area, we continued working, knowing this was a gift to the homeowner. Near the end of the day, once the tenant arrived home, the property owner attempted to have the crew arrested. The officers found no intent to damage and refused to take legal action. I spoke with the property owner's son and offered to replace the roof with a different color or manufacturer of shingle. I offered a lifetime labor and material warranty, or if he was okay with the color, $1000.00 for his trouble. Instead of being willing to discuss things like reasonable adults, he cussed everyone involved. The police, my crew, and myself. He even threatened the Mayor's property because the police would not arrest everyone. He then proceeded to attempt to ruin my reputation by attacking me on the BBB, get my TN state license revoked, and filed a lawsuit. I never once refused to service this roof, even offered several times, in court, to return to the property and inspect the roof, and correct anything we found that was questionable. The court refused me permission, since the property owner was unwilling to allow us on the property. No leak was ever reported to me or my staff or the court. The state inspected this roof and did a full investigation and found, while we did install a roof on the wrong property, we did everything we could to correct the mistake. The State of Tennessee closed the complaint with no action against me or my company. His attorney advised him, apparently, to drop the case due to lack of evidence, since a NO Suit was filed. Now he is continuing to attempt to ruin my reputation by filling this complaint on Google and Facebook. He has a material warranty with the manufacturer, and I have not been asked to do anything. Some people are unreasonable and can not be satisfied.

• pricing7
• quality work5
• communication5
• clean up3
• crew3
• property3
• quick repair2
• fast response2
• easy to work with2
• overall experience2

14 more of the 37 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jonathan Rhodes6 months ago

  Rob with 5ash Roofing repair our old roof over our screened in porch! I couldn’t be happier with the work! And the new gutters look/work perfectly!

  Reply from the business

  Jonathan, thank you for the great review—I'm thrilled to hear you’re so happy with the roof repair over your screened-in porch. We’re also glad the new gutters are working perfectly and that everything turned out just the way you hoped.

• 5 out of 5Kevin Scotta year ago

  I invested in a roof 2019 with them. I meet with the oldest son after speaking to the Dad. They were higher than two and lower than one and I am so glad that I chose them! You never knew how good a company is until you meed them. Had minor …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Kevin, thank you for trusting 5 Ash Roof Services, LLC with your roof and for sharing your experience. I’m really glad we could respond quickly to the storm damage, get things patched to prevent leaks, and follow through with the repair. We appreciate your kind words about working with our family and being there when you needed us.

• 5 out of 5James Plopaa year ago

  5ash did a timely and good repair on my roof I would highly recommend them!!

  Reply from the business

  Thanks, James—really appreciate the recommendation. We’re glad we could get your roof repair taken care of quickly and that you’re happy with the work. If you ever need anything else, we’re here to help.

• 5 out of 5Charles Tapsella year ago

  I cannot say enough about 5ASH Roof Services. I explained that a skylight had started to leak. Rob responded promptly, explained what needed to be done and gave me an estimate to replace the skylight and surrounding shingles. His exceptional knowledge of roofing materials provided a perfect match with the 12 year old roof. The work was done within two days by a very competent crew. I could not be happier with the results.

  Reply from the business

  Thanks so much, Charles. We’re glad Rob could respond quickly, clearly explain the repair, and match your existing shingles so the new skylight blends in with your 12-year-old roof. We appreciate your kind words about our crew and we’re really happy you’re pleased with the results.

• 5 out of 5chris davidson2 years ago

  Rob and the crew with 5 Ash Roofing did a fantastic job replacing our roof at 6571 Deermont drive in Bartlett, tn.38134. Very easy to work with they know their stuff and the install guys were professional and worked very clean. Thank you, Rob, and crew for making our home look great.

  Reply from the business

  Thank you!

• 5 out of 5John McArthur2 years ago

  I’ve used 5 Ash twice and they have been prompt on the inspection of the roof, thorough on the explanation of the problem, fair in their prices, and quick to repair the damage. 10/10 would recommend.

  Reply from the business

  Thank you!

• 5 out of 5Carrie Beasley2 years ago

  Rob and his 5 Ash team are amazing! They showed up on time everyday and did a great job with our roof and siding! Highly recommend.

  Reply from the business

  Thank you!

• 5 out of 5Gary Benfield2 years ago

  Excellent communication in the sale and installation

  Reply from the business

  Thanks, Gary! We really appreciate you noticing the communication throughout the sales process and during the installation—our team works hard to keep everything clear and on track. Glad we could make the whole roofing experience smooth for you.

• 5 out of 5Curt Goetsch2 years ago

  Fantastic Roofer, great communication and HONEST! Rare in that industry.

  Reply from the business

  Thank you, we appreciate it!

• 5 out of 5Greg SiskinEdited 2 years ago

  5ash showed up at my house and did a total roof removal and new roof in one day. The work was done exceptionally, the crew was great and I am super happy with the outcome.

  Reply from the business

  Thank you for the kinds words! Will admit we got lucky. 130 Squares in one day is not common. Glad you are happy.

• 5 out of 5Jeremy Stanley2 years ago

  One of the best roofing companies I have dealt with. They work quickly and clean up well after they are done. Would definitely recommend them for any roof job.

• 5 out of 5Sandy Heiss2 years ago

  Fast, quality work. Beautiful job. Love the shingle color! Thanks, y’all.

  Reply from the business

  Thank you!

• 5 out of 5Anna Diehl2 years ago

  Great job, easy to work with this company!

  Reply from the business

  Thank you!

• 5 out of 5Charles Wallace2 years ago

  Great company everything they did they said they was going to do they do great work I would recommend them to anybody with a five-star rating

  Reply from the business

  Thank you!

From the tear-off to the final cleanup, 5Ash Roof Services handles it all. Whether you need residential roofing, commercial roofing, seamless gutters, or new siding, our team is ready to deliver top-tier results. 🛠️ We only use premium materials designed to stand up to tough weather.2 days ago

• Licensed

  “…Licensed, insured, and too stubborn to quit.…”

• States a founding year

  “…Contact X Memphis, TN's Trusted Roofer Since 1998 Memphis's Family Roofing Company 26+…”

• Free estimates

  “…Call us today for a free inspection — no pressure, no cost, just honest…”

• Family owned

  “…Family-owned, locally rooted, and too stubborn to…”

Their site also states: insured, warranty offered, states years in business.