1st National Roofing

The only one or two-star review we hold for 1st National Roofing.

• 1 out of 5C M3 years ago

  My complaint is about "aftercare." A little more than 2 years after our roof was installed, we sprang a leak. I called the company and agreed that they could send someone out to look at the leak. The man who arrived to check the leak didn't speak English. We showed him the leak in the room and in the attic. He then went outside to and up onto the roof. At no time did he say that he was making the repair. At no time did we agree to the repair being made without an estimate. The next morning we received an email with an invoice--a rather pricey amount. We expected to receive an estimate, and then decide to either go ahead or to call someone else. We weren’t allowed that option. Our money was spent without our permission.

  Reply from the business

  Thank you for sharing your experience. Our goal at 1st National Roofing is to provide 5-star service. In your case, we failed to meet those expectations with poor communication from the service department. Our team has a defined process in place and it was not followed. As a courtesy, we have credited your invoice. Please let us know if you have any additional questions or concerns.

• roof replacement24
• insurance claim assistance22
• promptness10
• roofing team6
• polite crew5
• kind staff5
• quick work5
• easy process5
• seamless process3
• nice roofers2

14 more of the 76 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Theresa Ba year ago

  Jared Bullock was amazing! I highly recommend Jared from 1st National Roofing. He went above and beyond to provide excellent service, helping me resolve a difficult situation with my insurance company that took over a year to resolve! He …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Bonnie Hernandeza year ago

  I am a REALTOR. During a recent transaction, our area experienced the effects of a hurricane. One of the homes my buyers were under contract on developed roof leaks. Jared Bullock with 1st National Roofing came out same day we called and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Emmalee Collinsa year ago

  Jared Bullock was awesome. He made sure everything was done and done right. He always responded to my questions in a timely manner. My roof and fence look amazing. I couldn’t be more pleased. Thank you for your hard work and dedication. I

• 5 out of 5Peter Colberga year ago

  Beautiful roofing job, including the house, a stand alone carport, and a permanent tool shed, all completed in one day. Shingles, underlayment, drip edging, vent boots, flashing, and the replacement of deteriorated roof boards were all first class. Project manager, Michael Chepul was onboard from start to finish, providing excellent service. We were extremely pleased with the entire process and the team of roofers were outstanding.

• 5 out of 5Ryan Wheelera year ago

  1st National Roofing - Raleigh was excellent to deal with, specifically Jared Bullock! He was very thorough in explaining his recommendations, what to expect with the services he provided, and everything was done in a timely manner. No issues at all, and his communication was excellent. I wont deal with anyone else but him! Highly recommend!

• 5 out of 5Ashley Nicole2 years ago

  Words cannot even describe how ecstatic that I am about the service received and the outcome of the work done. Jared Bullock was by far the best I have dealt with. His customer service aspect of how he did things from start to finish was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jaye Williamson2 years ago

  We have a historical home in downtown Oxford NC. Jared walked us thru the process describing everything in detail for our new roof. He offered suggestions and listened to ours. He even went with me to the historical society meeting …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Crawley Locklear2 years ago

  Was skeptical at first but Nate Hilf took care of it. The roofers did a excellent job. Wonderful service.

• 5 out of 5Kaci Gabrielle2 years ago

  Nate was awesome! I’m telling any and everybody to go through this company

• 5 out of 5Haleigh McClure2 years ago

  Had a great experience with Nate. Our experience was a 10/10. Definitely recommend for all roofing needs.

• 5 out of 5Thompsons FuneralHome2 years ago

  Fantastic company to work with especially Nate he was very thorough and helpful with all the paperwork with insurance companies. I highly suggest this company.

• 5 out of 5Laura Baillie2 years ago

  My experience with 1st National Roofing was fantastic from start to finish! Nate Hill assisted with every step of communicating with my insurance company and proving that a total replacement was necessary and the crew that worked on our home were great and cleaned everything up completely before they left. I highly recommend!

• 5 out of 5Danavon Morris2 years ago

  I can't recommend Nate Hilf enough! His assistance in getting my new roof installed was invaluable. From start to finish, he was professional, knowledgeable, and dedicated to ensuring everything went smoothly. Nate's attention to detail and commitment to customer satisfaction truly set him apart. Thanks to him, I now have a beautiful, high-quality roof that gives me peace of mind knowing my home is well-protected. If you're in need of roofing services, look no further than Nate Hilf!

• 5 out of 5Joe P2 years ago

  Roof looks fantastic! Jared is great at what he does. Very honest and forthright. He makes the difference in setting this company apart from all the rest. Don't let your Insurance company dictate to you, contact Jared for help with working through the process. He is very knowledgeable about the industry. Thanks Jared!

• Licensed

  “…Our licensed roof inspector will walk you through…”

• Warranty offered

  “…1st in Quality, 1st in Honesty, 1st in Warranty | 1st National Roofing Residential…”

• States a founding year

  “…Since 2009, 1st National Roofing is a…”

• Free estimates

  “…whether to file a claim or get a free estimate on a new roof replacement. Once you…”

• Financing available

  “…Manager Most Jobs Completed in 1 Day Financing Available Next Day Appointments The 1st…”

• 24/7 emergency call-out

  “…20 Alpharetta, GA 30005 Varied Call Now 24/7 365 1-800-580-2259 Residential Roof…”